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Hub Group, Inc

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Hub Group, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hub Group, Inc has 3 locations, listed below.

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    Customer Review Ratings

    1.23

    Average of 26 Customer Reviews

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    Review Details

    • Jason M

      Date: 04/01/2025

      Wish I could leave zero stars. Missed appointment date for delivery. Missed a flight as a result of waiting to sign for delivery which they assured me was almost there. Refused to agree to a no-signature delivery. Left for trip when driver did not contact me despite company assuring me he/she would. Left for my trip. Delivery left on Saturday morning after I was not there, left in weather for entirety of weekend, damaged severely as well, which i have zero doubts they were very aware and thus, why they did not want me present for the delivery. Since, has not responded to attempts to remedy situation or even talk to me. All mailboxes are full. Contacted the vice president of the company customer service, also no response. If you have a choice, absolutely under no circumstances use this company for your last mile. What they did here is borderline fraudulent and they deserve bankruptcy under the best of circumstances.

    • Jordan R

      Date: 01/16/2025

      I have never had such a bad experience with a company before. Huh Group was assigned to deliver my bedroom set by another company. I was scheduled for 1/14/25 from 7:30am to 11:30am. I was never contacted that my order wouldnt be delivered. I had to reach out to Hub Group and as of 1/16/25 my delivery has still not been rescheduled and no one will tell me why. Worst customer service ever. I would never do business with them.

    • lauren r

      Date: 01/09/2025

      THE WORST COMPANY I HAVE EVER ENCOUNTERED. They withhold your checks, never give you your full paycheck, literally a circus over there. Never have any kind of processing system. The management is absolutely terrible. This is the most unorganized company i have EVER seen. They treat the employees like absoulte s*** and never take accountability for the management department to handle the tasks they are given to them. They rely on the cargo handlers to LITERALLY run the entire floor and company.

    • Andreona J

      Date: 01/09/2025

      Soo far i thought they were good moving pretty fast once it got here to ********* no one knows nothing no one wants to talk about it they use non stop delivery who u can't contact they have to contact them for u.... this Is the worst white glove delivery ever purchasing power needs to drop them completely they don't care about their customers at all everyone gives you the run around and lie lie lie if i could give it zero stars i would

    • Teresa B

      Date: 12/16/2024

      THIS IS THE WORST DELIVERY COMPANY I HAVE EVER ENCOUNTERED!!! My $600 item has been "out for delivery" for 7 days now! I have tried calling multiple times, but every time I have tried to get past the robot to reach a human I have been cut off. I have done live chats, but I actually only reached someone via chat maybe twice. The chat person, if it was actually a person, was no help whatsoever. I have made multiple calls to ******, who chose to use this ************* for my delivery, but until today ****** couldn't help me find out where the heck my item has been for the last week. I finally got ****** to issue me a refund today, and I have now ordered my piece of furniture from another company. ****** learned. ****** also l cannot let the customer have any say in which company delivers your purchase, so I will no longer order a large, expensive item from ******. AVOID USING THIS COMPANY AT ALL COSTS!!!!!

    • Nicholas P

      Date: 11/20/2024

      I am attempting to have a mattress returned for the third consecutive time. No feedback, no tracking. **************** via chat line will end the conversation once they see that a pick up has been scheduled, what they don't care to figure out is that it's the third time I've scheduled it. I paid the $99.00 return fee over two weeks ago. Every time I spend my precious time pulling up the information to schedule another pick up irritates me deeply.

    • Tyler S

      Date: 10/21/2024

      If you are in the business of logistics, maybe don't be terrible at it? Arrived 4.5 hours late with no further timing updates after they missed their promised 4 hour arrival window. They ended up not being able to deliver the product.

    • T. L

      Date: 09/17/2024

      I ordered white glove delivery for an oven from **********. In short: 4 missed deliveries in the last 12 days -- in other words, I adjusted my work schedule 4 times to have them not ever deliver my oven. I've spoken to almost every customer service agent and manager I could get a hold of, by phone, chat, and email. All of it was useless. It honestly became one of the more absurd, Kafkaesque experiences I've had in a long time. I have so many more thoughts to add to this review, but honestly, for my own sanity, I just can't spend another minute dwelling on this company's atrocious "service." In the end I canceled my order and bought an oven elsewhere. Sadly, you might not be able to avoid this company, but I would walk from the store carrying an oven on my back before I'd ever schedule a delivery from them again.

    • Jorge L

      Date: 08/26/2024

      I am filing a formal complaint against Hub Group due to my ongoing negative experiences with their customer service, failure to deliver on promises, and the lack of any effective way to escalate my concerns within the company.Over the past month, I have repeatedly encountered poor customer service when dealing with ********************. Despite multiple attempts to resolve my issues, I have been met with representatives who are either unhelpful or unable to provide any meaningful solutions. Their dismissive attitude has left me feeling that customer satisfaction is not a priority for the company.Moreover, they have made several promises regarding the delivery of my purchase that have gone unfulfilled. These broken promises have caused significant inconvenience and frustration. It is unacceptable for a company to make commitments to its customers and then fail to follow through without explanation or resolution.What is particularly troubling is the apparent lack of accountability within the company. There seems to be no effective way to file a formal complaint or speak directly with management. Instead, the company appears to hide behind its customer service representatives, making it nearly impossible for customers to escalate their concerns or seek meaningful resolutions.I believe these issues reflect a broader problem with the companys approach to customer service and its commitment to delivering on its promises. As a customer, I feel disregarded and undervalued, and I believe other customers may be experiencing similar frustrations.I'd like to ask that the Better Business Bureau investigate this matter and take appropriate action to hold Hub Group accountable for its poor customer service practices and failure to honor its commitments.

    • Rachel J

      Date: 07/18/2024

      Ordered a large playground June 11th, 2024. It arrived in ************************* they claim June 18th, 2024. I waited a solid week before contacting when it may start being scheduled for delivery. I was put on hold and told she was on the phone with someone at the warehouse and they said I live 2.5 hours away from ********** that that was going to be a long drive looking at 5 hours. That means nothing to me youre a shipping company thats your job right??? To ship peoples deliveries! She proceeded to tell me they dont get paid until its deliveredokay simple deliver it then. we end our call on they will look at the following week to deliver. That went by and I called and live chatted again a couple more times. Same run around escalate it July 3rd approachs and I randomly get a phone call from ******* and said he had my deliver out and has to turn around due to road closures for flooding. I asked where are you and he says fort dodge. I laughed and said youre an hour away from me just to turn around? Take an alternate route! Has to be reschuled. Here we are its July 18th, 2024 and Ive continued to call and they continue to escalate this my most recent phone call is July 18th and Ive gotten the same thing and when I told him maybe I need to look into getting the police involved he got short with me and said take it up with your vendor. You have my package just sitting in YOUR warehouse that youre refusing to deliver to me because I was told I live to far away so I guess hub group gets to keep my large package. I strongly recommend never using this company theyre nothing but THIEFS!

    Hub Group, Inc is NOT a BBB Accredited Business.

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