Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Logistics

Hub Group, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Reviews

This profile includes reviews for Hub Group, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hub Group, Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.23/5 stars

    Average of 26 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromAustin E

      Date: 07/16/2024

      1 star
      I hate leaving bad reviews but these folks are the worst. Last Friday, they told us our delivery slot would be 12-4. They got here at 5:30 then refused to install our appliance citing a company policy that it had to be disconnected first. I offered to disconnect it but they still refused. When we called customer service they stated they never had heard of such a policy. We had the same time slot lined up for today. They still hadnt shown up at 4, so we called and they said they were two stops away. They never showed up and stopped answering the phone. Its some of the worst customer service Ive ever received. They wont even let us go pick up the appliance ourselves. Do not do business with this company if possible.
    • Review fromSara W

      Date: 06/27/2024

      1 star
      Hub Group stole a $500 shed from me. I have tried calling and chatting online to no avail. ********** uses this joke of a delivery service and so I will never order anything from ********** in the future. Hub Group lied about delivering the shed so my credit card will not refund me the money. In the online chat, the customer service just tells me that they need time "to search the warehouse" and that they will call me in 72 hours. Once the 72 hours passed and I did not receive a call(shocker!) , I tried chatting again and the chat kept disconnecting. I called and the call disconnected. When I finally got through on a different day, the customer service agent pretended she was finding something out and put me on hold. I really don't think she had any intention of coming back to the call but I couldn't find out because I had to hang up after 20 minutes of waiting. I realize that I am never getting this money back or getting the shed. I have had $500 stolen from me. It took me years to decide that I could afford to buy the **** shed. I just wanted some space to put some things and now I feel cheated, angry at the world. This mean horrible world that allows a company like this to steal from me. And I feel so powerless, I feel as powerless as when I got robbed in ************* a few years ago. No one can help me, no one truly cares about the fact that I am paying $500 for nothing.
    • Review fromCamera H

      Date: 01/15/2024

      1 star
      DO NOT USE!!! I am still waiting for a refund for ************************* ***** MACHINE they never delivered never gave any explanation as to why after several emails and calls they just deleted my tracking number and I am still waiting refund from the company I purchased it from. Rescheduled and didn't show several times and lied about rescheduling it twice.
    • Review fromKYLE N

      Date: 08/28/2023

      1 star
      Live chat is a joke- no LIVE person anywhere. Emails completely unhelpful. I cannot explain how many hours I sank into trying to schedule a pick-up. DO NOT USE.
    • Review fromCelio A

      Date: 04/05/2023

      1 star
      They sold me a load as agreed and at the end they dont do what they say ********* they hang up the phone and never gave me an answer of what is going on I hope they pay me for so many days down without running I doubt if I decide to haul another load with them Its a waste of time money and bad moments of headaches
    • Review fromDavid A

      Date: 01/23/2023

      1 star
      Booked a load through Hub group and it's been nothing but lies through the whole process. Sat 11 hours to load just to have them lie about the delivery. Turns out it's a 4 day wait to drop at ********** warehouse. Weekend *************** got caught lying and the whole experience is a sham. Don't load out of ************* GOING TO ANY ********** FOR THEM!!!!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.