Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Inspira Financial Trust, LLC has 4 locations, listed below.

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• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Millennium Trust Company

  PO Box 940287 Plano, TX 75094-0287

• 

  Inspira Financial

  Omaha, NE 68164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 401k was automatically rolled over to this company without my knowledge. Not only are they charging annual account fees but also fees to close out the account when I have not agreed to their fee schedule.

  

  Business Response

  Date: 08/18/2022

  Millennium Trust provides an automatic rollover *** ******** to employer-sponsored retirement plan providers with missing or non-responsive participants. This feature would have been defined in your previous employers retirement plan documents and allowed your plan to direct the rollover of your funds into an *** for your benefit. Your plan, in accordance with its provisions, chose Millennium Trust as the *** ********* for these rollovers and agreed to the fees and services that would apply to your *** when they directed the rollover of your retirement funds. As part of this process, you should have received notice from your previous employer and/or their designated recordkeeper providing you with the opportunity to direct a distribution or transfer of your funds to another ********* if you did not wish to rollover to Millennium Trust. In addition to this notice, we also sent you a welcome communication describing the fees and your options when your account was first established at Millennium Trust.
  
  We would be happy to assist you in taking control of your funds and rolling over into your current employers plan as you previously expressed interest. One of our client service representatives attempted to contact you and left her direct contact information. Please call us at your earliest convenience.

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a mailer in March 2022 from Millennium Trust regarding an *** that was rolled over from an employer 401k. Throughout April 2022, I had to follow-up multiple times on lengthy phone calls to gain access to the account. On 05/01/2022 I started the process of transferring it to my existing 401k Since there were delays on the Millennium side, on 07/12/2022 I had a conference call with Millennium Trust and Existing 401k Institution to resolve any issues that were preventing the funds from being transferred. During the call, I was informed by Millennium Trust that there were no issues and a check would be mailed I then received another email the following day on 07/13/2022 indicating I did not have the correct documentation (after being told on the earlier conference call that all the provided information was sufficient)I responded indicating I had a conference call that confirmed all documentation was in order On 07/22/2022 I emailed Millennium Trust again indicating that the check has not been received; and an BBB case will be opened if not received by the end of July 2022. They respond back indicating the check was processed on 07/15/2022 and should be received within 10 business days, or by 07/29/2022.As of 08/02/2022 the check has not been received. The most expedient resolution is to issue a check via overnight delivery Millennium Trust Account #****. Tracking code SBSFN5

  

  Business Response

  Date: 08/12/2022

  Were glad we were able to connect with you and reunite you with your retirement funds. When we received your transfer request from your successor custodian, we noticed that the receiving account type was an Individual 401k. The *** requires ***-to-*** transfers to be initiated on the receiving custodians paperwork; however, a rollover from an *** into a qualified retirement plan would instead be processed on the initiating custodians paperwork. We attempted to contact you to confirm the receiving account type, and once we spoke with you and a representative from your successor custodian, we assisted you in submitting the correct paperwork online. Your transfer was processed the next day and a check was mailed as directed.
  
  Were sorry to hear that you did not receive the original check. We have resent a check via overnight FedEx,and tracking has confirmed that the check was delivered on August 10. Please contact us directly if there is anything else we can assist with. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 401k distribution from Millennium Trust in the form of a debit card. I used this card to make a purchase in December then contacted them in February to dispute the purchase as I has not received it and couldnt reach the retailer. They had me send in a claim form three times that they claimed they didnt receive in the mail, refused to process by email, then finally acknowledged they received by fax but denied the claim due to the amount of time that had elapsed in the interim despite having notes on my account of all of these interactions. I spoke to one manager that said she would reopen the claim and then when I called back to confirm this was done I got a different manager that stated she was the highest manager in the company and the claims department doesnt work for anyone and can do what they want so nothing would be done regarding my claim.

  

  Business Response

  Date: 08/05/2022

  Were sorry to hear you have been having issues with the vendor we use to issue prepaid debit cards. We are glad that we were able to connect with you and would be happy to assist in escalating your request and working with our vendor directly to resolve the issue.One of our client service managers has provided you with her direct contact information, please feel free to reach out to us if there is anything else we can assist with while we communicate with our vendor.

  Customer Answer

  Date: 08/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was able to speak with two representatives much more helpful than those I dealt with originally and was informed I should have my money returned to me by the end of next week. As long as my money is returned I am very happy with this response. Just unfortunate it had to come to this to have my issue addressed. 
  
  Sincerely,
  
  *************************************