Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Millennium Trust Company

  PO Box 940287 Plano, TX 75094-0287

• 

  Inspira Financial

  Omaha, NE 68164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/4/2023 I get a Distribution letter showing me nothing but my money being withdrawal by unknown $13,051.12I not to anyone just gone in like that to zero, so I called this number to Fidelity *************) and they could not tell me anything other than your funds was sent to this millennium trust *************) when asking them who approve this transaction Fidelity did not know and gave me this number to call ************.. When calling this number I ask them who approve this transaction and why no one told me. She told me that Fidelity made the transaction.The statement has no information on the transaction to anyone. to me this is fraud, making me pay to get my money back and I never asked or made any account with millennium trust. I want my money sent back to my *** in my Fidelity account the same way it was transfer (taken), I will be talking with attorney on this matter Fidelity and Millennium sealing from Vets and not informing people on illegal transfers of money. I want all my money put back in my account without any fees, the same way you Illegally transfer it. this is for Fidelity too.V/R

  

  Business Response

  Date: 01/23/2023

  Were glad we were able to connect with you and discuss your account. As our client service representative mentioned, Millennium Trust provides an automatic rollover *** ******** to employer-sponsored retirement plan providers with missing or non-responsive participants. This feature would have been defined in your previous employers retirement plan documents and allowed your plan to direct the rollover of your funds into an *** for your benefit. Your plan, in accordance with its provisions, chose Millennium Trust as the *** ********* for these rollovers and agreed to the fees, services, and initial investment that would apply to your *** when they directed the rollover of your retirement funds. As part of this process, you should have received notice from your previous employer and/or their designated recordkeeper providing you with the opportunity to direct a distribution or transfer of your funds to another ********* if you did not wish to rollover to Millennium Trust.
  
  We are happy to assist you in taking control of your account and transferring your funds back to another *** at Fidelity. Please contact us directly if you have any questions regarding the paperwork and transfer instructions we sent to you. Once we receive the completed forms, we will expedite your transfer. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife has an account with Millennium Trust. I handle the account and have a third party authorization. I've been communicating back and forth with Millennium Trust for almost two months trying to get an ********************** funded. Every time I call, I get a different answer. They Never call back, even though they promise to. Most times they ask for an item that has already been submitted. They do not have any organization and it's impossible to speak to anyone in charge. Most times they do not respond back to emails and if they do respond it's after several days and multiple emails looking for a response. The company is either very poorly managed, or is a scam. I'm hoping that it isn't a scam since I have $48,000 in the account. This is without question the worst company I have ever worked with and that's saying a lot. Have a manger email me directly or supply the managers email so that I can get this issue resolved.

  

  Business Response

  Date: 12/30/2022

  Thank you for bringing this issue to our attention. At Millennium Trust we always strive to provide an excellent client experience; however, in your case we fell short. We sincerely apologize for the miscommunication regarding your wifes planned investment and the inconvenience incurred as a result. Please be assured that we will use this experience to provide additional training to our staff to avoid similar issues in the future.
  
  We understand that at this time you and your wife plan to transfer to another custodian. Please feel free to contact our client service manager directly if you have any questions,and we will expedite your transfer once we receive the completed forms. We will also be waiving all fees associated with your wifes account.  We appreciate your understanding regarding this matter and wish you the best in your future endeavors.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a card to use for my health savings account. I have tried to use it multiple times. It is declined every time. I have gone online to make sure all was set up correctly. My HR department confirmed my account is active. I have called the number on the card over 5 times now. Every time the representative tells me it should work and I am active. This has been going on for weeks now. Now I have less than 2 weeks to spend the money before they said they keep the money. I am trying very hard to get someone to help me and no one can. This is fraud. This is my hard earned money that I am ready to use at a Pharmacy store to buy the approved medical products. They will not help me every time I call. I have tried it at approved stores like they tell me to do. I use the Pin # they tell me to use. Still it declines it. I am so upset they have taken my money and they are putting me off until December 31st of this year so that I forfeit my money! This is a terrible company. We need help. Thank you.

  

  Business Response

  Date: 12/21/2022

  Dear Mr. ******************************************* (PayFlex) is in receipt of the complaint you submitted to the Better Business Bureau. We understand your complaint stems from trouble using the debit card attached to your PayFlex Account, as well as the service you received when contacting us for assistance. Thank you for bringing your concerns to our attention and for giving us an opportunity to assist you.
  
  We extend our sincerest apologizes for the experience you've brought to our attention. We understand how frustrating it can be when agents are unable to provide proper responses and even greater frustration when you have to make multiple outreaches to resolve this issue. That is certainly not the type of service we want our members to have. We are taking action on this matter. We will be evaluating each of the connections you've had with our PayFlex agents and providing the necessary coaching to the agents. 
  
  Further,we see you successfully used your PayFlex Card for a transaction on 12/17/2022.  If you are still having trouble with your card, please let us know.
  
  We value your business and thank you for your feedback which allows us to serve you and other customers better. If you have are any further questions or issues please, don't hesitate in bringing them to our attention.
  
  Sincerely,
  ************************.

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm doing this on behalf of my wife. We got a letter at the very end of October saying Millennium has her retirement account money. We tried as the letter said, but their website didn't work. I tried emailing. My wife has since also tried contacting the company. We want her money, but this company won't respond, so this complaint is much like most complaints I skimmed about them. The account ends in ****.

  

  Business Response

  Date: 12/21/2022

  Were glad we were able to connect with you. At Millennium Trust we pride ourselves in reuniting individuals with their retirement funds, and we would be happy to assist your wife in taking control of her account and directing a distribution. One of our client service managers will be connecting with your wife directly, please feel free to contact her via the provided phone number if you or your wife have any additional questions. We wish you the best in your future retirement planning.

  Customer Answer

  Date: 12/23/2022

   
  Complaint: 18564769
  
  I am rejecting this response because:

  There has been some phone tag. I tired using email and got this:
  I am currently out of the office. If you need immediate assistance, please send an email to ***************************************************** or call ************. Otherwise, I will respond to your email upon my return. Thank you.
  
  I don't know how to make the deadline if they aren't responding.

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/05/2023

  We were able to connect with your wife on December 27 and provided her with the necessary forms to take control of her account as well as instructions for how she can direct a transfer.Please have your wife contact us directly if she has any questions or if we can be of assistance in completing the necessary paperwork. Once we receive the completed forms, we will expedite processing to reunite your wife with her funds.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fax was submitted to Millenium on October 7th ************************ *************************** account at Millenium be closed and the proceeds be sent to ************** in **********. Each time Millenium was contacted regarding the status of the account and the delivery of the proceeds of the **** we were given different dates for the closing of the account and for the delivery of the proceeds to the new bank. The last update was that a check had been cut and mailed to the bank in ********** on November 1, 2022. They first rep. said it would take 5-7 Business days for the check to reach the new bank. When it didn't appear the customer service rep. said no, it takes **** business days. When that proved untrue the next rep. told us ***** business days. Still no check. ******************** has not yet taken her 2022 Required Minimum Distribution, so she only has the month of December left to do so. There is a significant penalty if she does not do so.We have checked with Millennium and the address for the bank in ********** was correct as several of the customer reps. repeated it to us. ******************** wants the check ( a 5 figure amount) delivered to ************************************************************************* Attn. ******************** as soon as possible.

  

  Business Response

  Date: 12/09/2022

  Were glad we were able to reunite you with your retirement funds.Were sorry that you did not receive the original check sent to you in early November. We have reissued the check and sent it according to the submitted delivery instructions via ***** overnight. The check was delivered on December 6. Please contact us directly if we can be of any additional assistance. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 401k was rolled over to this company and I've been trying to get my funds out of this company and jumped through all the hoops they wanted. Then when I was finally able to get everything verified and they said my check was sent out to me, I never received my check. I sent an email and they told me it would **** business days to receive it, well its been over the 10 business days and I have not received my funds yet. I want them to reissue my check.

  

  Business Response

  Date: 11/22/2022

  Were glad we were able to connect with you and reunite you with your retirement funds. We were sorry to hear that you did not receive the original check mailed to you in October. Were happy that you were able to confirm receipt of the second check recently sent to you. Please feel free to contact us directly if we can be of any further assistance. We wish you the best in your future retirement planning.

  Customer Answer

  Date: 11/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have followed all steps as instructed by their Outgoing Transfer form. My new receiving *** provider has faxed all required documents (wet-signed form with my account and contact and ID information, letter of acceptance, etc.) to their office on 10/21/2022 at 10:16 AM EST. My new *** provider and I have not received any correspondence or communication from Millennium confirming their receipt of these documents for my outgoing *** transfer. I would like to resolve this matter and have this transaction completed ASAP. Thank you.

  

  Business Response

  Date: 11/13/2022

  Were glad we were able to connect with you and reunite you with your funds. As one of our client service supervisors discussed with you, your transfer has been processed as directed and in the interest of expediting the transfer, we will be ***** overnighting the check to the noted delivery address as a courtesy. Please feel free to contact us directly if you have any questions or if we can be of further assistance. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My retirement account was transferred from prior employer to this company without my knowledge or consent. Millennium offers "7 days to revoke the account" allowing victims to reclaim ALL of the funds transferred to them. But they didn't make me aware they even had the account until after 14 days, negating my ability to do so.Per their representative, my only recourse is to "set up my account, then request a rollover/transfer" for which there is, of course, a fee. I can request a waiver of the fee. If they have invested in such a way the account lost money, however, that money is simply gone.In trying to set up the account through their web based system, it froze multiple times and failed to verify my identity which now means even more time will pass before I can recover the funds transferred, allowing an even greater loss.I did NOT choose this company and was not made aware this transfer was going to occur. I don't know what kind of sweetheart deal they have set up and how much they're paying in kickbacks to the original account holder but this type of activity SHOULD be illegal.

  

  Business Response

  Date: 10/10/2022

  Were glad we were able to reunite you with your retirement funds. Millennium Trust provides an automatic rollover *** ******** to employer-sponsored retirement plan providers with missing or non-responsive participants. This feature would have been defined in your previous employers retirement plan documents and allowed your plan to direct the rollover of your funds into an *** for your benefit. Your plan, in accordance with its provisions, chose Millennium Trust as the *** ********* for these rollovers and directed the initial investment and agreed to the fees and services that would apply to your *** when they directed the rollover of your retirement funds. As part of this process, you should have received notice from your previous employer and/or their designated recordkeeper providing you with the opportunity to direct a distribution or transfer of your funds to another ********* if you did not wish to rollover to Millennium Trust.
  

  Were sorry to hear that you did not receive notice from your previous employer prior to your funds coming to Millennium Trust. Were glad that once you contacted us and submitted the online forms, we were able to distribute your funds to you the next day. Please contact us directly if there is anything else we can do to assist you. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My funds were rolled over from a previous employer. I requested to withdraw my funds to my bank account. A month later I still haven't received my funds. I called to confirm they had the current bank account number and routing number, which they did. The representative claimed they sent the funds on August 22nd, yet have NO confirmation of the interbank transfer. After speaking to that customer service representative, I was transferred to a manager who told me they DIDNT TRANSFER THE ***** to my bank account. They sent a check on August 19th. 2 DAYS BEFORE THE LAST CUSTOMER SERVICE REPRESENTATIVE claimed I was paid. This type of false information is unacceptable, and so is theft. Simply put - where is my money?? This is theft. I will pursue court if my funds aren't returned within 14 days. I am missing thousands of dollars.

  

  Business Response

  Date: 09/23/2022

  Were sorry to hear that you didnt receive the distribution check that was mailed to you in August. At your request, we have placed a stop payment on the original check and mailed a new check to the address you provided on your distribution paperwork. One of our client service managers attempted to contact you to confirm your distribution was processed and determine if you have received the check. Please contact us directly if you have not received your funds, or if we can be of any additional assistance.  

• Initial Complaint

  Date:09/09/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 401k from my previous employer was rolled over to Millennium Trust Company. I began to notice that I was being charged a lot of fees. Once I started my new job, I requested a distribution to my new employer so they could manage my 401k. There was a transfer fee, which I paid. They state they sent the check to me, written payable to my employer's deferred compensation plan. This check was supposedly mailed to me in July. I called my current deferred compensation plan and they stated they had not received anything, and neither had I. I called MTC on 9/9/22 to figure out what had happened and why no one had received the payment. They claim the check was mailed to me (with no required signature or tracking). I, of course, never received this. The customer support associate I spoke with states that the check was never cashed and "is in processing". Then I was informed that I was going to be charged my THIRD fee of the year of $30 to stop payment on the check. They would send me another to follow up on this. When I asked if my current deferred comp plan could call them, with all three of us on the line to get this settled, they stated I would need to notarize a document. I have NEVER in my life experienced a trust company that requires customers to jump through so many loops, while recurring approximately $100 in fees. It should be criminal to do this to individuals retirement accounts, knowing that they cannot have this money distributed to them early without incurring more fees. All I would like for them to do, is transfer my funds to my current employer. It should not take three months, 4 phone calls (between both retirement accounts), and trying to utilize a website that does not function correctly to get MY money transferred. Also--as of 9/9, I will be charged a $30 stop check fee and ANOTHER transfer fee in order to get my money sent to where I requested it to go in the first place. That's not right.

  

  Business Response

  Date: 09/19/2022

  Were sorry to hear that you did not receive the rollover check that was mailed to you in July. We understand how much of an inconvenience lost mail can be and are happy to assist you in reprocessing your rollover. At your request, we have placed a stop payment on the check and returned the funds to your account. We have also waived the stop payment fee as a courtesy and can assure you that there will be no additional fees to reprocess your transaction. One of our client service managers tried to contact you to confirm how you want your funds reissued.Please contact us directly at your earliest convenience.

  Customer Answer

  Date: 09/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has resolved all issues and went above and beyond to correct the issue. 
  
  Sincerely,
  
  *********************