Reviews
This profile includes reviews for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 181 Customer Reviews
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Review fromCh M
Date: 01/31/2023
1 starCh M
Date: 01/31/2023
Low life company took my money when transferring to a new career Shame. Devoted 14 years of my life to this company thinking I was building my 401k to be taken by this scam called Millennium Trust Company
Inspira Financial Trust, LLC
Date: 02/28/2023
At Millennium Trust we take pride in reuniting individuals with their retirement funds. We are unable to locate your account based on the information provided in your review. Please contact us directly so that we can take a deeper look into your account and further assist you.Review fromElizabeth M
Date: 01/25/2023
1 starElizabeth M
Date: 01/25/2023
The only way this company makes its money is by keeping money out of the hands of the people it belongs to. They will do absolutely everything in their power to keep you from getting access to or transferring your money. Like so many others, I had a former employer (which was itself shady) automatically roll over my retirement accounts into Millennium. It took a year and a half, a financial advising organization, a CEO, and threat of legal action to get *some* of my money back. Be prepared to fight long and hard if they have your money. If a prospective employer does automatic rollovers to them when you quit, don't work for them. This organization should be put out of business and what they do should be against the law.Inspira Financial Trust, LLC
Date: 02/28/2023
Were glad we were able to connect with you and reunite you with your retirement funds. When your prior plan sponsor directed the rollover of your funds, they directed multiple accounts to be established according to the tax status of the funds. When you first contacted us and worked with us in 2021 to transfer your funds, we only received paperwork regarding the **** portion of your accounts and processed the transfer accordingly. Were glad that you were able to complete the process for taking control of your remaining account. Please contact us directly if you have any questions regarding the process for either distributing or transferring the remaining amount.Review fromBrittany M
Date: 01/24/2023
1 starBrittany M
Date: 01/24/2023
I was apparently rolled over in the beginning of 2022 but didn't received any mail notifications until 2023. I have no idea which former employer gave them the account but even after I asked over the phone they were vague and sketchy about giving me that information. I tried to find out via their website, and though they advertise an option, it does not allow you to actually ask that question. So far, I am dissatisfied with their service (They took $10 in sold stocks to pay to opt into getting me paper updates that didn't come until a year after I was notified that I had an account with them to begin with - and I was not given the option of opting out). I hope things get better, but reading the other reviews here isn't giving me much hope.Inspira Financial Trust, LLC
Date: 02/28/2023
Millennium Trust provides an automatic rollover *** ******** to employer-sponsored retirement plan providers with missing or non-responsive participants. This feature would have been defined in your previous employers retirement plan documents and allowed your plan to direct the rollover of your funds into an *** for your benefit. Your plan, in accordance with its provisions, chose Millennium Trust as the *** ********* for these rollovers and directed the initial investment and agreed to the fees and services that would apply to your *** when they directed the rollover of your retirement funds. As part of this process, you should have received notice from your previous employer and/or their designated recordkeeper providing you with the opportunity to direct a distribution or transfer of your funds to another ********* if you did not wish to rollover to Millennium Trust. In addition, we also sent a welcome letter to you once your account was established with us.At Millennium Trust we take account security seriously, which is why we typically do not provide sensitive account information to callers prior to them verifying their identity and taking control of their account. Were glad that you were able to go online and complete the process so that we could reunite you with your retirement funds. Please contact us directly if you have any other questions or if we can help you direct an investment or other transaction.Review fromYu R
Date: 01/24/2023
1 starIt looks like my story is pretty similar to everyone else - my retirement account was apparently transferred to MTrust after I moved - no notification until I received a year-end "statement" showing that they took fees out of an account that I had no access to. Trying to get ahold of anyone was impossible as I just watched my mini account quickly lose money to fees (it wasn't very large to begin with). Finally I received an additional letter with this year's statement (now that there is less than $20 in my account) with instructions on how to set up my account online. That was a nightmare and now I'm waiting for my "transfer" - not sure what the point is now.Review fromBeverly M
Date: 01/23/2023
1 starBeverly M
Date: 01/23/2023
Do not allow customer to talk to anyone. No help in resolving issue.Inspira Financial Trust, LLC
Date: 02/28/2023
Were glad we were able to connect with you and resolve your issue. Please disregard the fee invoice you received. Your account will be processed and closed as discussed. Please contact us directly if you have any additional questions.Review fromJ
Date: 01/21/2023
1 starJ
Date: 01/21/2023
Absolute scam of a company. Never ending requests for "missing paperwork" or "need a signature"The fees they charge eat up most of the profit you made.Trying once more to transfer my account. I won't hold my breathInspira Financial Trust, LLC
Date: 02/28/2023
When you submitted your distribution request online, you indicated that you were directing a rollover to an employer sponsored qualified plan; however, you provided information for another *** at a successor *** provider. Although distribution and rollover requests can be submitted in our online platform, ***-to-*** transfers are required to be initiated on a signed copy of the receiving custodians paperwork. We sent you an email with our transfer instructions and a request for you to work with your successor custodian to provide us with their transfer paperwork. Once we receive the necessary paperwork, we will expedite your transfer.Review fromJames S
Date: 01/19/2023
1 starJames S
Date: 01/19/2023
Absolute scam of a company. *********** automatically transferred an *** to this organization without any notification to me. The first communication I received from Millennium Trust was a statement with notice of a $35 annual fee. Upon calling customer service for a refund due to no formal communication of account existence and waiting on hold for an hour, I was told that no manager was available to talk to. They said that a request was placed for refund but not to hold my breath and that I would need to close my account before hand. When closing my account I was charged an additional $10 fee. $45 dollars in fees for a tiny *** of ~$100. Shame on *********** for moving funds there without authorization and please avoid using Millennium Trust at all.Inspira Financial Trust, LLC
Date: 02/28/2023
Were glad we were able to connect with you and reunite you with your retirement funds. When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, you should have received a communication including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also would have indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to Millennium Trust. In addition, we also provided a six-month period for previous *********** account holders such as yourself to transfer or distribute their funds prior to fees being charged if they did not wish to remain at Millennium Trust. Were glad that you were able to complete a distribution online and have your funds sent to you that very same day. Please contact us directly if you require any further assistance.Review fromTIMOTHY B
Date: 01/15/2023
1 starTIMOTHY B
Date: 01/15/2023
Horrible company. **************** has no clue what they are doing and the company makes every part of the process far more difficult than it has to be. They seem to be a borderline scam company utilizing tactics meant to cause you the most difficulty getting the money out so that they can keep charging an excessive account maintenance fee. This whole company operates virtually and is very tiny for what they take on. Nothing they have said about what they are doing with my account has been correct. Has been so frustrating dealing with these people. YOUVE BEEN WARNED.Inspira Financial Trust, LLC
Date: 02/28/2023
Were glad you were able to complete the online process to take control of your account. At Millennium Trust we take account security seriously, which is why we required additional identity verification documents when you first submitted your online paperwork prior to allowing access to your funds. Our volumes are higher than usual during our busiest season that occurs in January and February, and we apologize for the longer than normal processing time it took for us to review your submitted documents. Were glad that once you were able to provide additional address verification documentation, we could complete the processing and ***** you access to your account. We understand that you also contacted us regarding directing a distribution and we would be happy to assist you through that process. Please contact us directly if you have any questions.Review fromjames a
Date: 01/06/2023
1 starjames a
Date: 01/06/2023
Terrible *** *********************** bordering on a scam I had *********** *** CD, *********** suddenly decides to get out of *** ******** and transfers my account to Millenium *********************** Millenium instantly taps my small CD for $35 annual fee. Nobody sent me an email regarding this transfer, luckily I found out when I did my annual *** **** log on. After hours working on MT log in, I got access to my account details. Decided to bail, so I requested distribution. MT then hit me with another fee, $25 to close my account. Fees ate up more than *********** had paid me interest on the CD!!!Inspira Financial Trust, LLC
Date: 02/28/2023
When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, you should have received a communication including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also would have indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to Millennium Trust. In addition, we also provided a six-month period for previous *********** account holders such as yourself to transfer or distribute their funds prior to fees being charged if they did not wish to remain at Millennium Trust. We were unable to locate your account based on the information included in your review; however, it sounds like you were already able to take control of your account online and complete a distribution. Please contact us directly at ************, Monday Friday, 7 a.m. 6 p.m. CST if you would like to discuss further.Review fromCharles M
Date: 12/22/2022
1 starMissing money from 401k account. No notice of fees being taking from account. Agents getting rude . Sending incomplete paperwork. My 401k was rolled over to this company it started with 4000$ rollover from *****************. As I was short a 1000$ to stay *****************. Now told there is only 3000$ where did a 1000$ go? Consider just taking the money out. Only to be told that only receive 1000$ . What is truly going . It's frustrating am I to just leave the money there for them squander it away in fees. What's going on and why can I get meaningful answers. Instead of rude and hateful costumer service.
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