Complaints

This profile includes complaints for Vander Engines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vander Engines has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vander Engines

  Oak Forest, IL 60452-2402

• 

  Vander Engines

  430 E 162nd St South Holland, IL 60473-2258

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Part ordered June, 11, 2025 Money came outta the account on June 12, 2025 Asked for tracking details on June, 16, 2025 Was told I would have tracking on June, 18th, 2025 Called back on June, 18th, 2025 bc I had not received tracking, and was told call back the next day for tracking Called back on the 19th and now they are saying it wont be until the 20th I then told them I no longer want the part bc I have in text messages my part was supposed to be shipped on the 18th and they have given me the run around, I was then told by their billing department to shut my mouth and that I was stupid and I was gonna lose my money all bc I asked for a refund.

  Business Response

  Date: 06/24/2025

  Thank you for your feedback. We'd like to clarify the timeline and address your concerns.
  You placed your order on June 11, 2025, and paid via ACH transfer. As explained by our sales representative at the time of purchase, ACH payments typically take 34 business days to clear. Although the funds may have appeared to leave your account on June 12, we did not receive the payment until June 16.

  Once payment was confirmed, our sales manager informed you that your engine would be ready within two business days, with an expected shipping date of June 18. On that day, you followed up and were informed by our shipping team that there was a slight delay due to our lead mechanic dealing with a family emergency (his wife was sick). As a result, your engine was rescheduled to ship out on Thursday, June 19.
  Unfortunately, the shipping carrier was unable to complete the pickup on Thursday, and we communicated that the shipment would go out on Friday, June 20. 

  During this time, you requested to cancel the order. Our manager tried to explain our policy: because the part had already been pulled, inspected, and prepared for shipment, a 35% restocking fee would apply. This policy exists because labor and resources are allocated immediately to fulfill each orderwe must assign mechanics and staff as soon as payment is received to stay on schedule.

  We understand how delays can be frustrating, but at no point did any staff member speak to you in the disrespectful or unprofessional manner described. We take customer service very seriously, and such behavior would not be tolerated by our team.

  We sincerely regret the inconvenience caused and hope this clears up any misunderstanding.
  
  Team Vanders!

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23493985
  
  I am rejecting this response because:

  This business has no accountability, even though they know they said the things they did after j stated I wanted a refund bc they lied. It has been over 7 business days and wouldnt you know it still no refund in my account even after completing the refund process. U can simply refund my money or we can go to court with legal action SIMPLE.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/02/2025

  Haleigh,
  We understand your frustration and regret the inconvenience caused by the delays in your order.
  
  We take all customer concerns seriously and maintain a strict policy against any disrespectful behavior from our staff. After reviewing the communication, we found no evidence supporting the comments you described.
  
  Since you acknowledged the restocking fee, please be informed that the refund was issued from our bank on June 24, 2025. Depending on your banks processing times, it may take a few business days for the refund to appear in your account.
  
  We hope this clarifies the situation and prevents any further misunderstanding. If you require additional assistance, please contact us directly.
  
  Team Vanders!
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold this engine that never showed up, I have called several time with no results.Used Engine Assembly Part :2006 ****** FrontierEngine Variant : 4.0L (VIN A, 4th digit, VQ40DE) Buisness name : Teams **************** Shipping address :- ******************************* S.E. *************** OFFER : Condition Tested Good Condition Miles ****** miles Warranty **************** Years UNIT Price $2500.00 Quality "A" Grade Tax Fee $150.0 Pallet Charge $40.00 Shipping fee $00.00 Discount $290.00 Total Price $2400.00 Part number: SKl763 Part - 2006 ****** Frontier Engine Variant - 4.0L (VIN A, 4th digit, VQ40DE) Name - *** ***** Billing Address: ************************************* Amount- $2400.00 Payment method : CARD About Us:

  Business Response

  Date: 06/11/2025

  Dear Mr. **************** sincerely apologize for the delay and any inconvenience caused with your recent order for the 2006 ****** Frontier engine.
  As discussed during our phone call on June 9th, your engine was mistakenly loaded onto the wrong truck and was delivered to our facility in ********** instead of **********. We clearly explained at that time that the shipment was being rerouted and that tracking information would become available once the driver was en route to your location.
  
  Our shipping team made several attempts to contact you to inform you of the delay, including leaving multiple voicemails when calls were not answered. We understand your frustration, but please know we made every reasonable effort to communicate the situation as it developed.
  You also had a conversation with our shipping manager, *****, on Monday, June 10th, during which you agreed to withdraw the dispute with your bank once tracking information was provided. As promised, we sent the tracking details to you on Tuesday morning (June 11th). However, we were later informed that you have decided not to proceed with the order and have canceled the payment.
  
  At this point, the engine is already in transit and has an estimated delivery date of June 13th, 2025. We have attempted to reach you again to coordinate, but have not been able to get in contact.
  
  We are still committed to resolving this matter professionally. If you wish to proceed with the delivery or have any further concerns, please contact us at *********************************************************.
  
  Sincerely,
  Team Vanders

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will pay for the engine once it delivered and I am able to check verify it's what I ordered.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an '06 Dodge engine from Vander Engines in ******** for $2200. I received the wrong engine. We didn't realize until the mechanic unwrapped it and saw how bad off the engine was and then noticing the wrong info on the engine tag that we had been sent the wrong motor. After communicating with several different '*** *******, each person had a different accent, we were told it was a WRONG delivery and it would be ************* we're being told it is our problem because we didn't let them know within 24 hours of getting the engine that we received the wrong one. After talking to several employees about rectifying the problem, we were given the "boss's " number. Talked to ***** and he said we didn't call them within 24 hours of receiving the engine. It was delivered on a Saturday evening and we didn't see the engine until Monday. We asked for the legal information and were told they weren't going to send it to us because we've posted a review on their site. Told us "Sorry, its your problem. And no, you aren't getting your money back. Don't contact us again."So they did us Wrong and are mad we called them out on it. So now I'm out $2200 because they admitted they sent us the wrong engine and are blaming us for the condition of the engine they sent us. Do NOT do business with them!

  Business Response

  Date: 06/03/2025

  Hello Clovene,
  
  This is to clarify your complaint and provide a factual response regarding your order.
  
  1. Order ****************************start="483" data-end="486"> It is clearly stated on the order confirmation and invoice that if a defective or incorrect part is received, it should not be accepted or should be reported immediately upon delivery. The part must then be installed by a certified mechanic within 714 business days, and if a problem occurs during or after proper installation, it would be covered under our warranty.
  
  2. **************************start="891" data-end="894"> Your engine was delivered on April 1st, but the issue was first reported to us on April 28th nearly a full month later. This exceeds not only our internal warranty policy timeline, but also the timeframe for claims with the shipping carrier, which also allows only 714 business days for reporting any damage or delivery errors.
  
  3. Claim Denied by *************************start="1284" data-end="1287"> We reviewed the photos and acknowledged that there was damage. However, due to the late reporting, our claim with the shipping carrier was denied, and we are now unable to process any shipping-related compensation on your behalf.
  
  4. Efforts to *************start="1547" data-end="1550"> Despite the missed deadlines, our team still tried to communicate with you and assist as best we could. We escalated the case internally and provided contact with a supervisor, which is not always standard practice. We did not deny communication or try to avoid responsibility, but we are held to the same policy timelines by both our company and the shipping carriers we work with.
  
  We truly regret that this situation could not be resolved more smoothly. While we understand your disappointment, we encourage all customers to inspect shipments upon arrival and contact us right away in cases like this so we can help efficiently within the allowed window.
  
  Thanks,
  Vanders
  

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23408051
  
  I am rejecting this response because: Reject Business Response.

  
  

  The pictures we sent to Vander were to show them what the engine they sent us looked like. All pictures have Their inspection mechanics initials on them. We also sent the picture of the motor order form we bought and the picture of the sent motors tag. We were told that indeed it was a WRONG delivery and that they would pick up the wrong motor and send us the one we paid for.

  We were then told they were still looking at warranties and we were asking them why they were asking for delivery warranties when the problems, aside from being the wrong one, are marked defects and had Nothing to do with delivery. Told to contact ****. We talked to him and told him what our issue was. He said he'd talk to *** ***** and get back to us. The problem there is that there were  3 different people we talked to that call themselves '*** *****' . We called and got an answering service on May 19, 20, 22, 23. It was only when a '*** *****' answered and after saying he wasn't the *** we talked to before, he's new there and that he's told to use that name, told us his boss was named '*****'. After calling the company a few more times and being told ***** wasn't there each time and that he'd call us, we waited over a week for a response. 

  When the boss finally called back, I returned the call. He then proceeded to yell at me on the phone. I handed the phone over to my husband on speaker phone and he continued to yell at him. He told us he was Not going to send us the correct engine, that he didnt care about what we had to say. Told us then that we should've called them the day it was delivered to the mechanic. When we asked for his legal information he said that because my husband left a review on their site that he had nothing else to say. Its our problem now. He's not giving us our money back and he's not going to honor the 5 year warranty that was purchased with our motor. He then said to not call his business ever again and hung up. 

  
  

  So #2 We got the engine on April 7th.

  
  

  #3 Shipping was not responsible for delivering the wrong motor.

  
  

  # 4 'the team tried to communicate with you and assist best we could' is a Lie.

  
  

  #5. The only 'escalated' thing was '*****' calling back to yell at us and telling us we were out of alot of money and he wasn't going to honor anything.

  
  

  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction with Vander Engines: May 26th, 2023 Amount of Engine: $6,930 Amount to fix the ***************************************************** a bad engine that should be covered under the 5 year labor and part warranty that came with the total price of my engine: $3,850.00 I've called, and called, and called. My fiance has done the same thing trying to resolve this issue so I have a running car. All they're doing is giving us the run around, telling me it's going to take 6 months to review my claim and that they would get back to me and NEVER FOLLOW THROUGH! All I'm trying to do is fix my vehicle, and for Vander Engines to send me the money to fix the bad engine they sent me, or replace the one they sent me.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a transmission that was supposed to have 39k miles on it with a 5 year warranty. I had it delivered to my local mechanics shop to be installed. I paid 2500 for the transmission not including labor and extra parts, fluid etc. The transmission was bad after paying 200 for a technician to come out and program and run diagnostics. They told me they would send a replacement and to take out the original purchased transmission for pickup. They have not replaced the transmission or picked up the bad one they sent. I am out 2500 for the transmission and also 2000 for labor to the mechanic. I demand a reimbursement!

  Business Response

  Date: 04/14/2025

  Replacement has been issued. it was delivered on 04/01. attached is the picture of the replacement transmission

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I have received the replacement 
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from this company on 04/26/2024. It was the wrong engine so it was sent back and the correct engine was sent mind you with more miles on it than the previous engine. The engine installation was completed on 07/23/2024 due to waiting for the new motor and the time needed to install it. The engine stopped working on 11/30/2024. I had it towed to the auto shop that installed the engine on 12/02/2024 that did a diagnostic and made me aware the motor went out. This engine has a 5-year warranty. I contacted Vander and they asked for the diagnostic. I emailed it to them on 12/09/2024. I have called and they always say they will call back and never do. I finally spoke with someone and he told me he was not going to give me back my money. I recorded every conversation. Please assist me with either getting a new motor or my money back.

  Business Response

  Date: 02/13/2025

   As per our policy, we sent out a one-time replacement engine. Unfortunately, we cannot provide another replacement or refund as the warranty covers a single replacement only. 

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22705135
  
  I am rejecting this response because: A replacement engine was never provided. This is not true in any form. The company did send a second engine because the 1st engine was incorrect on their part so they had to send the correct engine as I stated in my complaint.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/16/2025

  Regarding the case with ******* ******,
  We want to clarify that the part you purchased was a used unit, not a new or remanufactured one. If the engine had been defective from the beginning, it would not have started or functioned properly during installation.
  As you mentioned, the installation was completed on 07/23/2024, and the unit ran well until 11/30/2024. This indicates that the engine was in good working condition for over four months which is sufficient to demonstrate that the unit we provided was not defective at the time of sale.
  If the engine failed after that period, it suggests that proper servicing may not have been carried out, which could have contributed to its decline in performance and unfortunately, we can't take responsibility for that.

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 22705135
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a complete motor that i was told had been tested for compression,cylinder leak down,bench tested ****** miles good running motor. I received a rusted broken and full of water engine that would physically be impossible for this motor to run let alone any kind of testing.

  Business Response

  Date: 02/13/2025

  We never received the diagnostic report or testing details from you. Please provide the report so we can further assist with this issue

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22680432
  
  I am rejecting this response because: There is no way anyone will install a motor they know is full of water and unsalvageable. They told me it was fully tested befir i got it and that was pure theft by deception 
  
  Sincerely,
  
  ***** ***

  Business Response

  Date: 02/18/2025

  Thank you for your reply. We understand your concerns and regret that you feel misled. We want to assure you that we take claims like this seriously and aim to resolve the situation in a fair manner.
  We stand by the quality of the engines we sell and the tests we conduct before shipment. However, without a diagnostic report or evidence from a certified mechanic, we are unable to fully assess the condition of the engine once it has left our facility. Our policy requires this documentation to move forward with a claim.
  If the engine was in the condition you describe when it arrived, we encourage you to provide photos or a report from the mechanic who inspected it, so we can better understand the situation and investigate further.
  We want to ensure that we address your concerns, and we are committed to finding a resolution. Please provide the requested details so that we can assist you properly.
  

• Initial Complaint

  Date:11/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered engine from Vander Engines because they advertised a 3 year parts and labor warranty. After receiving the engine my certified mechanics installed it and it was bad. After contacting Vander Engines they sent a replacement engine three weeks later and the same shop removed the first engine and installed the second engine. This engine did run for two weeks and then quit. I returned to the shop to see about fixing it and when I had not heard from them two weeks later I went back and checked to find out they were still waiting on a payment for the labor removing and installing the engines. The invoice was only $300 for the labor which I found extremely reasonable. Fast forward now two weeks later still calling for the invoice to be paid and no response from Vander Engines. I have been without a vehicle for months through this ordeal and find this unacceptable as business practice. I have the email from Vander Engines stating the engine came with a 3 year parts and labor warranty but I guess thats easy to say if its not honored.

  Business Response

  Date: 02/13/2025

  As stated, we provide a free one-time replacement under our warranty, which we have already honored. We make sure to send out a good unit, but unfortunately, issues can sometimes arise. We understand your frustration, but our policy allows for only one replacement, and this has been fulfilled.

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke to ***** from Vander Engines and was given email stating i would be credited refund within 5-7 business days this was sent to me on 11-13-2024. This was after being told I would have to lose over $325 for a 25% stocking fee that alone is ridiculous. THe only reason I could not complete the order was cause I had a family medical emergency. Cannot understand how a company could care so little about their customers. I have yet to receive my remaining refund of $653 still and it has been over 7 business days. I call to get resolution and have been told by management that I have called to much and that to just wait and stop bothering them. I have been hung up on but multiple agents and have emailed and texted with no response. Honestly feel they have flagged my account and plan on stealing the money they have promised to refund me. This company has made me feel like I am not even human and have no rights or power to get them to do what is right. I would love my refund as promised and can't even say how they could make me feel like a valued customer after all the emotional stress they have put me through and how they have talked to me. I just want what is owed to me and not to feel like I have been stolen from.

  Business Response

  Date: 02/13/2025

  As mentioned, you never made the full payment. Weve clearly explained the situation multiple times, but it seems there is a misunderstanding. We cannot cancel the restocking fee, as its part of our policy. Weve provided all necessary details, but it seems youre not willing to listen. Please refer to our previous communications for clarification

• Initial Complaint

  Date:11/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an engine from these people back in july Online and they keep lying to me about sending the receipt and paperwork for it

  Business Response

  Date: 02/13/2025

  We have never lied about sending the receipt and paperwork. Weve sent it multiple times. Let me attach it again for you