Complaints

This profile includes complaints for Vander Engines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vander Engines

  Oak Forest, IL 60452-2402

• 

  Vander Engines

  430 E 162nd St South Holland, IL 60473-2258

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/07/2024 I bought a transmission from ******************************************** On 8/13/2024 my vehicle went out on me again and it was determined to be the transmission. I contacted the company and received ZERO contact UNTIL I posted a bad ****** review. I then had to pay to get my vehicle sent to a transmissions shop where they did the diagnostic report and also tried to contact the company, and to no avail, received very little responses. The shop made many calls, sent emails, and no response. Today 8/29/2024 I had to get my vehicle towed out of the shop, because if there was no contact with the company, they couldnt have my car take up a spot. The manager then informed me to make a report to the BBB, ************************, and get a lawyer for consumer fraud. Please do your research unlike myself, whos now in debt over a beat up 2005 **** explorer with no transmission. Must note: the address and website of the business has changed since I first made business with them, their address isnt a real office or building I checked and nothing is there.

  Business Response

  Date: 02/13/2025

  We apologize for the inconvenience. However, we never received the diagnostic report from you. Please resend the report so we can assist you further. Our address is located in ******** and ********, and we operate from these locations.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22184775
  
  I am rejecting this response because:
  Let me be clear about my complaint with Vander motors. My complaint is that I did not receive the product that I was led to believe I was purchasing. I did not receive a confirmation email of my purchase. I did not receive any kind of information telling me the mileage would vary on the motor that I was purchasing. I was led to believe I was purchasing a motor with 5000 miles on it with a five-year warranty that is not what I received. The motor I received has ****** miles on it. It was already installed in my car when it was learned that I did not receive the motor that I paid for. I received no paperwork no email no warranty , it wouldve cost me more to have the motor removed from my car and sent back. I couldve purchased a motor somewhere else with ****** miles on it for between $3000-$5000 less than what I paid for the motor I received. I have received legal counsel and will be acquiring legal representations , if this cannot be resolved through this method. I paid $9050 for a motor with 5000 miles on it not for a motor with ****** miles on it. I was led to believe there were two motors in stock that I could choose from. One had 5000 miles on it with a 5 year warranty and the other had more miles with a shorter warranty. My complaint is that I did not receive the motor I paid for an only found this out last week. I am well within the statute of limitations. I received no information regarding varying mileage and never signed anything stating such. I would like a refund for the difference in the price of the motor I ordered and the motor I received. This was a major case of bait and switch. I do not want to take legal action but I will if I have to. Also, I have all documentation on conversations with the Vander Motors representative that sold me the motor, the shipping manifest from the junk yard that shipped the motor and documents from Jaguar showing the year and mileage on the motor I received. I feel I was done dirty by your company and from other reviews I have read about Vander Motors this isnt the first time your company has done this to a customer.
  Sincerely,
  
  *********************rt of the original agreement and the extra money would not be sent. I was also asked to not give them a bad review. My motor was shipped on May 29th from A&S Auto Wrecking in **********. I understood that my car is a 2017 Jaguar and the motor I was getting was coming from a Jaguar that had been wrecked. My mechanic took *** from the shipped motor to a Jaguar dealership to research correct part numbers. It was then that my mechanic was given documentation showing the motor I purchased and was told only had ***** miles on it was not the motor I received. According to Jaguar the *** on the new motor belonged to a 2014 Jaguar and the last documented mileage was ****** miles. I never received a receipt for my purchase or documentation for the 5-year warranty that Vander Engines claimed came with the supposed like new motor. I paid for a motor with only ***** miles on it and received a much older motor with ******. I paid a like new price for an old motor this is bait and switch.  

  Business Response

  Date: 08/27/2024

  WE NEVER TOOK THE CORE MONEY AND NEITHER TOOK THE CORE BACK. AND WE ALSO MENTIONE THIS ON OUR ORDER CONFIRMATION EMAIL THAT WE DO NOT GUARANTEE FOR THE MILES AND. AND IF THE ENGINE CAME BROKEN WHY DID NOT YOU SEND THE ENGINE BACK AND INSTALLED THE ENGINE, T & C APPLY MENTIONED BELOW

  Our comprehensive Terms & Conditions include covering labor costs for up to six hours, which can be utilized once, and mandate no order cancellations with a 25% restocking fee applicable. Damages to engines or transmissions must be documented upon delivery to qualify for refunds, and once sold, all transactions are final, with warranty void if items are disassembled. Defective units must be returned within 15 days for warranty validation, and while mileage certification is not provided, customers acknowledge a binding agreement without rights to dispute credit card charges. Transmissions are guaranteed operational upon purchase, no returns are accepted for incorrect parts, and installations of engines or transmissions must occur within two weeks, with a 30-day window for replacements.Warranty is only for the engine block. Electrical parts are sold without warranty, installations require certified mechanics, and adherence to manufacturer's guidelines is mandatory for fluid changes, seal replacements, filter installations, and belt and hose replacements.

  Business Response

  Date: 08/28/2024

  AGAIN WE DO NOT CERTIFY THE MILEAGE.. SO WE DO NOT OWE YOU ANYTHING

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22184775
  
  I am rejecting this response because: I will be taking legal action regarding this issue. You took money from me for a specific item then shipped me whatever you could locate. You charged me for a like new motor. Then shipped me an older motor with ****** miles more than you stated. You owe me the difference in value of what I paid for and what you sent me. This is now a legal case as far as I am concerned. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22073225
  
  I am rejecting this response because: The transmission that was delivered was Obviously unacceptable and I couldn't imagine anyone wanting it installed. The return policy should apply to promised goods and not an obvious mistake by supplier.  
  
  Sincerely, **** Litton 
  
  **** ******

  Business Response

  Date: 02/13/2025

  Were sorry for the inconvenience youve experienced. As per our warranty policy, a restocking fee of $250 applies to all returns. We understand your frustration, but this fee is part of our standard procedure for returned items

  Business Response

  Date: 02/18/2025

  We kindly ask that you review our terms and conditions as well as our warranty policy. These documents outline the specific guidelines for returns, restocking fees, and warranty coverage, which we follow to ensure consistency for all of our customers.
  We recognize that this situation has been frustrating, and we are here to work with you to resolve the matter in line with our policies.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22073225
  
  I am rejecting this response because:return policy should apply to promised goods. As noted before the pictures of the transmission I received tells all.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22067406
  
  I am rejecting this response because: The company did not pay my mechanic. They were supposed to send me money to pay him, as per our agreement.  Then told me since they were taking the engine back they reduced the amount they sent me for payment to my mechanic as a partial reimbursement of the engine. I ended up having to pay my mechanic what they owed him, plus pay the shipping costs so it cost me more money. Their response is not satisfactory.

  
  

  
  
  Sincerely,
  
  ******* ***ld me to send the engine back and they would give me back the "rest of my money". I told them no, they owe me a full refund and the money they already gave me was the inconvenience fee and for payment to my mechanic. Then they told me I have been an inconvenience to them, my mechanic hasn't done much to be owed anything by them and all they are going to give me is what they feel they owe me once they get their engine back and look at it for themselves. This has cost me a lot of money in shop fees, rental car fees, etc. waiting for it to be fixed and this company sent me a bad engine but wanted me to accept it. My mechanic doesn't want to put bad parts in my vehicle but because this company is upset that the mechanic won't help them out anymore I am out a lot of money I can't afford. Plus I don't have an engine to fix my vehicle.

  Business Response

  Date: 02/13/2025

   We initially addressed the issue by paying your mechanic to repair the engine when only one problem was reported. After further issues were identified, we sent a replacement. However, we did not promise to cover installation or mechanic fees, as our responsibility is to provide a working engine

  Business Response

  Date: 03/11/2025

  Hello ******,
  
  As mentioned, the mechanic must be certified, and we require a diagnostic report to proceed with the review. Please note that our company does not cover the cost of the mechanic's services, as it is the customers responsibility to arrange and pay for the report.
  Once the report is provided, we will proceed with reviewing your case as quickly as possible.
  
  Vander Engines
  

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21976138
  
  I am rejecting this response because:
  Yes you replaced the original defective transmission with another used defective transmission. ***** told me the second transmission had 49k on and it also came with a 3 year warranty. He never stated that the second transmission did not have a warranty. So you basically had me pay for a  product that I cannot use
  Sincerely,
  
  **** *****to resolve it. The people i have talk to was ***** for the original quote and ***** who sold me the transmission. I have emails and documentation of the text messages about the warranty and what was said about it all I hope you can help with this issues

  Business Response

  Date: 02/13/2025

  We provided a free replacement within the warranty period. Once a replacement is given, we cannot continue to provide additional replacements for the same issue. Weve addressed the matter as per our warranty terms, and unfortunately, we are unable to assist further

  Business Response

  Date: 02/18/2025

  Thank you for your feedback. We want to clarify that our warranty policy clearly states that we offer one-time free replacement for any issues related to the product, provided the item is used and maintained in accordance with proper care guidelines.
  We understand that you are facing issues with the transmission after several months of use. However, as previously mentioned, once the replacement has been provided, we cannot offer additional free replacements for the same issue if the warranty is voided due to improper handling or maintenance of the vehicle.
  If the transmission was faulty, it would not have worked properly from the start. Therefore, after the initial replacement, ongoing issues typically relate to how the product is used, rather than a continued defect.
  We hope this explanation helps
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21957738
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************

  The businnes call me on weds that they were gone resolved my issue but they never did the lye again soo im reject it they offer i want a full refund with the 4yrs warranty

  u

  Business Response

  Date: 07/10/2024

  Hi *******,

   

  Please call us back at ************.

   

  Thanks

  *****

  Business Response

  Date: 07/17/2024

  Refund has been done

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21957738
  
  I am rejecting this response because:they only refund me $300 and they took a whole week for that which i be satifed with $600 refund they took my complaint like a joke and they were never serious about it worst bussines i had done bussines with 
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:06/27/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21911459
  
  I am rejecting this response because:
  There was only a one year warranty on the motor. When I called to let them know about the motor I had the mechanic on the phone with me. At that time they didnt say anything about a mechanic report. 
  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/13/2025

  Warranty claims require a certified mechanics report. We do not cover mechanic fees. Please provide the required documentation for next steps

  Business Response

  Date: 02/24/2025

  We want to mention again,
  Warranty claims require a certified mechanics report. We do not cover mechanic fees. Please provide the required documentation for next steps
  
  Thank-you
  

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4.22.24, I made the purchase of the transmission with torque converter from Vander Engines with the delivery date of 5.2.24. I was informed by ***** on 4.22.24 that the transmission had 39k miles and was of a grade A quality with a 5 yr warranty. Was informed that the transmission was taken from a 2005 Audi TT that was involved in an accident affecting the rear end and did not have any impact on the transmission. Upon delivery to a local mechanic, the torque convert was not attached to the transmission but outside of crate. The mechanic notifies us of the issue on 5.2.24. We made a call to ***** and was transferred to *****. We also sent photos of the damaged torque converter to these guys. As the mechanic starts to install the transmission, he notices there a hole in the transmission fluid pan. We again contact ***** and he threatens us with a no coverage warranty and a no replacement option which goes against their warranty agreement.

  Business Response

  Date: 05/14/2024

  Hi Team,
  
  Purchase and Shipping Details:
  Ms. ****** purchased a used transmission from us on April 22nd, processed through PayPal. Notably, we never attempted to charge her card.
  The merchandise was shipped on April 24th via our partner dealer, B & H in **********, and successfully delivered on May 2nd. Tracking details:
  Carrier: R & L
  Pro #: I169047918
  Initial Complaint and Resolution:
  Five days post-delivery, ******'s husband contacted us on a Monday, alleging a broken torque converter. Despite no visible damage on the delivery receipt, we acted in good faith and promptly refunded $200 to the same PayPal account used for the transaction. This compensation reflected the market value of a new torque converter, with documentation to support the transaction.
  Subsequent Claim and Dispute:
  On Thursday, May 9th, ******'s husband reported a hole in the oil pan, estimating a $100 repair cost. We requested time to inspect the claimed damage.
  Meanwhile, ****** disputed the $1800 charge on PayPal, which appears disproportionate considering the $100 oil pan repair cost.
  Inconsistencies and Questions:
  It's perplexing that the alleged broken oil pan wasn't mentioned when reporting the torque converter issue on Monday.
  Furthermore, it's questionable why ****** would continue using the transmission in her car if it were indeed faulty, especially since it's running perfectly. This inconsistency raises doubts about the validity of the claims.
  Resolution Offer:
  We are committed to resolving this matter fairly. We are prepared to pay for the repair of the broken oil pan and offer an additional $50 for the inconvenience, totaling a $150 refund. However, we cannot offer more than this amount.
  
  
  
  
  

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21651070
  
  I am rejecting this response because:it took 9 months for a response so I had to figure it out myself and no where in my paperwork does it say they just warranty the block theres no way I would have purchased the motor for that amount if that was the case
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 02/13/2025

  As the engine was purchased over a year ago, our warranty policy requires a diagnostic report from a certified mechanic to assess the issue. Please note that our warranty covers the engine block, and since the engine is not seized, it does not meet the criteria for a replacement. If you can provide the diagnostic report, we can review your case once again.

  Business Response

  Date: 02/18/2025

  Thank you for your response. We understand your frustration and sincerely apologize for the delays in communication.
  
  To clarify, our warranty policy specifically covers the engine block (long block), and we require a diagnostic report from a certified mechanic to assess the issue and determine whether it falls within the warranty coverage. We understand that this might not have been made clear at the time of purchase, and we regret any confusion that may have caused.
  While we cannot offer a replacement or refund without the required report, we are committed to working with you to resolve the matter as fairly as possible. If you are able to provide the diagnostic report, we will review your case and proceed accordingly.
  If you no longer wish to proceed with the warranty and prefer a refund, we can discuss the next steps, but please note that engine removal and return will need to follow our standard process.
  
  Team Vanders
  

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 21651070
  
  I am rejecting this response because 9 months later now u want to be reasonable I still possess the motor and want a refund so the next response have the details on how to make this happen 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 03/11/2025

  Hi Leandro,
  We understand your frustration, and I sincerely apologize for the long wait and any confusion regarding the warranty details. We aim to provide clear communication, and I regret that this situation has caused you inconvenience.
  Regarding the warranty, while the engine block itself is covered, the warranty terms are outlined in the original agreement. We understand this wasn't clearly communicated initially, and We apologize for that. Unfortunately, without the diagnostic report from a certified mechanic, we cannot move forward with a potential resolution, as that is a requirement per our policy.
  We know this has been a lengthy process, and we truly appreciate your patience up to this point. If you're still interested, Id be happy to guide you through the process of obtaining a report to move forward with the review. If you'd like to explore other options, such as a return or refund, we can provide the necessary next steps based on the details of your purchase and warranty agreement.
  
  Please let me know how you'd like to proceed, and we will do our best to assist you.
  
  Thanks,
  Vander Engines
  

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 21651070
  
  I am rejecting this response because: I already told you in my last response I want a refund and still have the motor in my possession let me know what the next step is to start the process Im starting to feel u guys are trying to stall.Let me know the next step so I can get a refund 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/22/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I absolutely do not recommend anyone spend their time or money here. From terrible communication, to major delays , theyve had to refund me twice in the process.. I ordered a part on the 13of April, I had to call to get a receipt, call to get confirmation & call to get a tracking number that did not work.. this company is a scam by all means. During this sales associate said it would take 2 days to ship, which turned into 4 which turned into 8 days. In the end they have refunded me 1350 out of the ****************************************************************************** was placed onto a truck. *****, ***, ************** the boss communication skills are terrible . If you dont live in the area to be able to verify whats going on do not order from this company

  Business Response

  Date: 02/13/2025

  We understand your frustration, but we want to clarify our policy. We provide a 24-hour window for cancellations, after which the order is processed and our team begins work. This is necessary to cover operational costs and pay our employees. We also acknowledge the communication issues you faced, and we will work to improve. We take customer feedback seriously and appreciate your review.