We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Castle Automotive Group

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Castle Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Castle Automotive Group has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.69

    Average of 52 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Collin S

      Date: 06/18/2025

      I was sold on a higher cost for my vehicle do to paint and body work that the dealership performed. I should have had a closer look prior to the purchase. Both sides of the bed show tons of scratches and gouges that they attempted to cover up with a horrible paint touch up! This was the General manager who assured me that they put a lot of paint work into the vehicle. Typical car salesman!

    • Jermaine J

      Date: 05/29/2025

      Absolutely atrocious customer experience. I worked with *** *****. It started with a test drive that led to us discussing numbers. He was mentioning that I was getting over $10,000 for rebates on the car, but I didn't qualify for one because I wasn't financing through them. This particularly rebate was $1000. I was going to cut a check in full but before he knew that information, he printed out a bill of sale with an inaccurate bottom line. Instead of printing, a new bill of sale with the correct number, he stated I could use the wrong bill of sale just to check interest rates. Later, I went to the ************ to secure my financing and came back with a check (mind you, I texted him the incorrect bill of sale to ensure accuracy and he ignored it - pictures below) Once we sat down, he immediately mentioned that the price was incorrect due to the financing rebate and he would not bend the knee to the $1000 at all. I said well, Ill pay it later. Can we at least make the purchase now? No, we couldnt because the system was down. So he couldnt legally sell the car in the first place. The dealership is a ********** IL and I work in ********** **. Thats an hour and 30 minute commute. So with this Knowledge, I asked if he could meet me in the middle at $500 from the $1000, for the inconvenience, and he agreed. He also agreed to deliver the car to me (mind you, we shook hands on this agreement) and it never happened. He wanted me to pay for an **** to ********** and they wouldn't reimbursed me. Which isn't a big deal but afterwards he started to press the thousand dollars again. And at that point I was so inconvenienced I pulled the deal. I had the exact dollar amount to buy the car outright and got neglected and haggled for $1000. This is a perfect display of absolutely atrocious customer service. Do not do business here. And lately, they tried to sell me a brand new car with just one key fob. Disgusting.  

    • Christa Z

      Date: 04/01/2025

      Castle ********** addressed and updated all my software and washed and charged my vehicle as well. Was very satisfied. 

    • Chase L

      Date: 03/23/2025

      ** and **** were great, they made the whole process easy!

    • Xenia C

      Date: 03/13/2025

      Ive been there 3 times now for service. I found it very easy to do business with them always. I had questions about my car in the past. They explained to me clearly and more importantly they didnt talked down to me. I was quite impressed yesterday when i realized after I dropped off my car for service that my ride couldnt make it and I needed to get to an appointment in 30 minutes. I asked if I could get a loaner, they didnt make a big deal and arranged one for me right away.

    • cynthia w

      Date: 03/09/2025

      They were great all around!! In every way I will be back! 

    • Patricia N

      Date: 02/24/2025

      The service department is terrible! They treat women customers awful. My SUV was towed there in May 2024. My SUV was running hot and had power steering issues and noise under the bottom. Castle had my SUV in the service department for eight months. Eight months later and almost $4,000 I was told I needed a motor for an additional $5,000. Why should I pay for the SUV misdiagnosed! The service manager sat quietly as a male service advisor explained to me about K.I.S.S. aka Keeping it simple stupid! That was irrelevant to my car being properly diagnosed and very juvenile! I picked up my SUV in January 2025 out of almost $4,000 and eight months later the SUV had noise under the bottom and it was still running hot. I received service that an alley mechanic provides!

    • Stephanie J

      Date: 02/06/2025

      I used Castle ** for the first time this week due to an unexpected flat tired. Dropped of my vehicle Saturday evening and pleasantly surprised with the warm welcome from the female staff (service department) as well with ***** from the service department the next day. The updates were expected and extremely satisfied with the outcome. The team did a job well done and happy with the results. Appreciate the efficiency for picking up my vehicle and the automated notification. THANK YOU!!!!!!

    • Barbara B

      Date: 02/05/2025

      I had three recalls on my *** ********** I set up an appointment to bring my car in first thing in the morning. Someone drove me back home, and picked me up when the recalls were complete. They even washed my car for me. Everyone was extremely nice, polite, and generous. They went out of their way to make the experience convenient and a pleasure. Thank you to everyone working in Castle *** service department.  

    • DeAnna P

      Date: 01/26/2025

      Excellent service. **** is wonderful to work with and always goes above and beyond to help us out.

    Castle Automotive Group is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.