Complaints

This profile includes complaints for Ed Napleton Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ed Napleton Automotive Group

  1 Oakbrook Terrace Ste 600 Oakbrook Terrace, IL 60181-4485

  
• 

  Wyoming Valley Porsche

  1470 Highway 315 Blvd Ste 3 Wilkes Barre, PA 18702

  
• 

  Wyoming Valley Subaru

  1470 Highway 315 Blvd Ste 2 Wilkes Barre, PA 18702

  
• 

  Napleton's North Palm Auto Park, Inc.

  3701 Northlake Blvd Lake Park, FL 33403

  
• 

  Napleton's West Palm Hyundai

  2301 Okeechobee Blvd West Palm Beach, FL 33409

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a paint protection package that I could alledgedly use anywhere but it turns out i would have to go back to ************ from ********* which is over a 5 hour drive in order to have this work done. I am still waiting for the refund after having to call week after week just to get them to acknowledge their shady sales tactics. I waited an additional 3 weeks but I have not received a check and after calling today, they haven't even cut the check. For whatever reason, the ** named **** and a guy named ****** who worked directly with me are too busy to handle this issue promptly and respectfully. A man named ***** told me he would handle this today but I have lost faith in this organization's ability to operate ethically. I would buy somewhere else if I could do it all again.I got my first callback from this business after they saw my ****** review. ****** denied the fact that he had never called me back until today and dared to ask me to take the review down. ****** informed me checks are cut every 15 days so who knows if I will ever be refunded.

  

  Business Response

  Date: 12/03/2024

  *** ******* is working direclty with the General Manager **** ****** to resolve this concern. 

  Kind regards, 

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my car towed here on 9/28/24 At first, the technician **** told me it was the spark plug and a valve control motor that needed to be replaced. I okayed it and they did the work.Then, he said that wasn't the problem - I needed an entire new engine. I okayed it and they installed it.I picked up my car and paid the $2,965 on 11/9/24 (6 weeks after bringing it in).I drove the car about 2 minutes and the check engine light came back on. I brought it back immediately.They now claim it's a catalytic converter issue, which is another $3,800+ to repair.I think I was given bad advice, to sell me parts & services, and have been taken advantage of. I have now paid close to $3,000 directly to them, have occurred hundreds of dollars of expenses for myself ***** rides, missed work, etc.), and still don't have a working car.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this dealership on 8/31/2024. I test drove the car and was told to come back a few days later for pick up, which I did. At hand-off, dealership conveniently did not include safety and emissions reports with the rest of documents. Driving out of the dealership, the car pops an 'engine overheating' light. They agree to look at the car and claim that a mechanic fixed the sensor issue. A few days later upon request, dealership mails a failed emissions report which they had not disclosed previously: at purchase, or at handoff, or after looking at the car with the engine issue. Dealer has me come out to dealership again and hands me a 'passed' emission report. Two weeks later, the issue comes back and a separate certified shop tells me that the engine has years of corrosion damage and that it has catastrophic engine failure, none of which would've been caused by the 200miles I put on the car in 4 weeks, and which the dealership did not disclose. Since, they've averted my calls and messages. Manager dismissed case as 'this car is in your posession and no longer our problem', although fewer than 60 days had passed since both car purchase OR since their shop 'fixed' the problem. I believe that selling a car in that condition without disclosing is either willful fraud, or significant negligence. I was unsafe in the road for myself or other drivers on top of being sold a car that they knew would not pass emissions and had significant issues without disclosement.

  

  Business Response

  Date: 12/03/2024

  **** ******** is working direclty with the Client Experience Manager **** ******** to resolve this concern. 

  Kind regards, 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to call the dealership daily for a while now with no return phone call. We made an appointment for our 2021 ******* Elantra for service because of a check Engine Light. We brought the car in for repairs on October 17th with horrible communication and were told it was coil packs the first day, second day ordered the wrong parts and on the third day they had no idea what was wrong with the car and that they were online with a tech to get the check engine light off. We were then told the car was ready with no further explanation and $1000 bill. The car was still idling we realized on the drive home. We tried calling and then a few days later the check engine light came back on. Obviously, they reset the light but never figured out the true reason the check engine light was on and charged us $1000. We would really like to speak to a live person who can actually help us. We have left messages and spoke to the appointment department who took a message and said a manager would call. We are very frustrated and at our wits end. Please call us back!

  

  Business Response

  Date: 12/02/2024

  ******** ********* is working direclty with **** ******* to resolve this concern. 

  Kind regards, 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a 66-year-old elderly woman that went in to Napleton and purchased at full price paid off a Jeep Wrangler I had the Jeep Wrangler for 2 weeks and then I took it back wanting to get a smaller vehicle for exact Exchange but instead I was charged 14k more for a Jeep Grand Cherokee I paid $***** for steps for my Jeep Wrangler but I had brought it back and did not get reimbursed my ***** and did not get my reimbursement on deals that I had so in total Napleton stole will took ****** and I went in and talk to managers to see if I can get any money back and they just give me the runaround they took my information said they was going to talk to their financial company I haven't heard anything back from them and I want to make a claim complaint and lawsuit. 

  

  Business Response

  Date: 12/27/2024

  ***** ******** is working with the General Manager **** ***** to resolve this concern. 

  Kind regards, 

  Customer Answer

  Date: 12/30/2024

  
  Complaint: 22535017
  i was writing more but there are 2 reasons'  why ,one i have not been working with ANYONE from in fact when i did try and reach out i was given the runaround;i had even stopped by there to try and resolve to no avail.i did finally receive a check for a small portion of what I am owed for this debacle,this makes me even more angry,its not like they have no way to 'work' with me or contact me i guess we will see.
     
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 01/08/2025

  Our records indicate that Ms. ******** purchased a 2024 Jeep Wrangler on September 22nd, 2024. On September 29th, 2024, she returned to request the installation of power running boards, which were installed by a third-party vendor, ********, at a cost of $2,500. This transaction was a separate transaction from the initial vehicle purchase.
  
  On October 6th, 2024, Ms. ******** expressed her desire to exchange the Jeep Wrangler for a different vehicle. As two weeks had passed since the original purchase and the original purchase had been fully funded by the bank, the most viable solution was facilitatingte a trade-in of the Wrangler towards purchasing a new 2024 Jeep Grand Cherokee. Ms. ******** agreed to this arrangement and took possession of the Grand Cherokee on the same day.
  
  Following the sale of the Grand Cherokee, Ms. ******** completed two customer experience (CX) surveys. Both surveys reflected perfect scores of 1000% and included positive feedback specifically mentioning our sales consultant, *****, with the comments, "***** was amazing, and thanks again." These surveys indicate Ms. ********** satisfaction with the transaction and the service provided at that time.
  
  We are committed to customer satisfaction and take all complaints seriously. While the completed transactions were conducted in accordance with industry standards and with Ms. ********** agreement, we understand her current concerns. To fully understand the matter, we will contact Ms. ******** directly to discuss her concerns and explore potential misunderstandings.
  
  This detailed account provides the necessary clarification for the Better Business Bureau's review. After a full review of both transactions, we are confident that both transactions were handled professionally and ethically, and we remain committed to resolving this matter fairly. 
  
  Please let us know if you require any further information.
  

  Kind regards, 

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22535017
  
  I am rejecting this response because:Im writing you to let you know nothing has been resolved and no one has contacted me either way so if anyone from there is telling you that they have talked to me they are lying to you and therefor nothing has been done
  
  
  
   
   Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was for a used vehicle and it took place in April or May of this year. This complaint consists of predatory practices and deception on the part of the business. The first point if contention was that the price was listed as $22,497, and expressed to the sales representatives however the final price was over $27,000 with no explanations. The buyer was a first time buyer and not given all the vehicle information after the sale, including the final receipt of purchase and recall notices. There was a promise made by the business that the vehicle had been inspected and was ready for sale but after waiting 45 minutes to view it there was obvious damage, resulting in a head injury to the potential buyer due to the business's negligence in inspecting the vehicle. The damage was verbally promised to be repaired in within the span of a few days, however it took over 1.5 weeks for it to finish. The car given as a substitute during the repairs was unequal in gas mileage and in turn costed the buyer more money than the original would have, close to $150 difference. During the sale of the vehicle the buyer was made to wait over 4 hours to finalize the sale. The extensive wait caused fatigue, emotional distress, and impaired judgement to buyer and company, sitting at the same desk for hours on end while additional charges were pushed.

  

  Business Response

  Date: 11/27/2024

  We appreciate the opportunity to respond to Ms. ***** ******* concerns regarding her recent vehicle purchase and service experience with our dealership. After thoroughly reviewing the details of the transaction and the points outlined in her complaint, we want to reassure her that we acted in good faith and with transparency throughout the process.
  
  When Ms. ***** initially brought the vehicle in for repairs, we addressed the identified issues, including malfunctioning trunk hydraulics and a damaged side mirror. She was informed that the necessary parts would take approximately two days to arrive, followed by one to two days for installation. While the repair timeline extended slightly beyond expectations, we regularly communicated updates and provided a loaner vehicle, a Nissan Rogue, to ensure she remained mobile.
  
  Regarding the final purchase price of the vehicle, Ms. ***** signed all necessary documentation acknowledging the costs, which included the base price, additional protection plans, and extended warranties. These protections were thoroughly explained during the financing process, and she provided her agreement by signing the contracts. It is worth noting that Ms. ***** was informed of the wait time for the finance manager due to high activity levels on the day of her visit. While we understand the wait may have been inconvenient, our staff aimed to provide clarity and support throughout the transaction.
  
  We regret that Ms. ***** felt dissatisfied after leaving, as all indications during her interactions with our sales team suggested she was pleased with resolving her concerns. We stand by our efforts to ensure her vehicle was delivered properly, supported by signed documentation demonstrating her understanding of the sale terms, recall notices, and vehicle history via Carfax.
  
  We respectfully contend that our dealership acted responsibly and professionally throughout this process. We are deeply committed to our customers' satisfaction and remain open to further discussion should Ms. ***** wish to clarify her concerns or reach an amicable resolution.

  Thank you for your time and attention to this matter.

  Kind regards, 

• Initial Complaint

  Date:11/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle from this company.. traded a vehicle and put money down.. singed and drove off.. the next week they advised the bank denied my deal. They were supposed to find a resolution for me with the terms I signed on.. instead they towed my car a week later and advised they didn't. I contacted to original financial company from the deal and of course they advised there is no deal. I then contacted the local *************** and they advised Napelton was who towed the vehicle. I have important things in the vehicle that I need. They are giving me the run around. I spoke to a ***** and a *******.

  

  Business Response

  Date: 11/18/2024

  We apologize for any miscommunication, but Ms. ******** lease was contingent upon final approval from the financial institution which had approved her. Napleton, as a business, does not lease or finance vehicles. Unfortunately, Ms. ****** was unable or unwilling to provide the income documentation requested by the finance company and, as a result, her approval was rescinded prior to funding of the lease. Napleton gave notice to Ms. ****** several times to let her know that she needed to either pay for the vehicle through an alternative funding source, or return the vehicle pursuant to her contract. She ignored our request until we were forced to lawfully repossess the vehicle. 

  Kind regards, 

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, October 5th, I went to ********* to get new tires for my car and an oil change since it was convenient and I was there. After leaving ********* with my car 10 minutes into the drive home, my car shut off on me in the middle of the road in the ***********, just in time for me to turn into a turning lane and off the main road. I tried to start my car backup, and it would not start up. I called ********* and explained that my car shut off and wouldn't start. ********* explained that I would have to get my car towed to them for them to see what happened. I also confirmed with them that they did a battery check and my battery was fine, and they said it may be an engine issue. I got my car towed there and had ********* look into the problem; it turns out it was an engine rod bearing issue, and there's a recall for it. I contacted Napleton ******* and explained the situation. They told me I have to get the car towed to them, and they can start a claims process to see what is going on and if it is a recall issue. I tried to ask about a rental until the time being, but they told me they cannot give me a vehicle at their own expense if it's not an issue caused by them. However, if it is deemed their fault, they will refund me. So I had to rent out a car for 2 weeks with my own money while they investigated the issue with the car. During those weeks, it was tough to get communication with my sales advisor about what was going on. No calls, no answers to my texts, nothing. It turned into my bf and I had to stop in there and ask multiple times what was going on with the car. I got all of the paperwork turned in of the service done with the car and have been waiting on a verdict with a promising resolution. Finally, today, 10/31, I got a call saying that ******* will not be paying for the engine recall because it is a maintenance issue. The car has no maintenance issue as I have receipts of every work order done. I need my car fixed for free, a refund for my rental.

  

  Business Response

  Date: 11/20/2024

  Thank you for providing the opportunity to respond to Ms. ********* concerns. We understand her frustrations and have reviewed the situation thoroughly.
  
  The resolution of this matter is beyond the dealership's authority, as warranty and recall decisions for ******* vehicles are made at the manufacturer level. To address this issue further, we request that Ms. ******* contact ******* USA directly at their ******************** by calling **************. *******'s dedicated representatives will assist her in opening a case and reviewing the decision regarding her vehicle's eligibility for warranty or recall coverage.
  
  This approach will provide the most direct path to resolution. Should ******* require additional information or documentation, we are ready to cooperate fully.
  

  Kind regards, 

  
  

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two autos a 2016 *** ****** and a 2017 *** ********* Both vehicles burned oil frequently and eventually had engine failure. The Sorrento is the latest to have engine failure. (10/21/2024).They promised to replace engine under recall/warranty now they're saying because of oil leak it's not under warranty. They supposedly had replaced the engine on the ****** on 9/2022, but was told by another *** dealership that it didn't look like that happened. meanwhile all ***'s been doing is making promises and charging me more money. Thank you in advance.

  

  Business Response

  Date: 11/18/2024

  Mr. ******** has a 2017 *** ******* with ******* miles that is now out of factory warranty. Unfortunately, no current recalls apply to his vehicle's engine failure, so there isn't much more we can do within the dealership's limits.
  
  He also mentioned a 2016 *** ****** that supposedly had an engine replacement back in 2022, and he raised some concerns about whether that work was done properly. For clarification, when performing a recall or warranty replacement, we must send the old engine core back to **** which we did following protocol.
  
  I've recommended that Mr. ******** contact *** Motors America directly for further assistance regarding both vehicles. Ultimately, since the ******* is out of warranty, we're limited in what we can offer beyond basic guidance.

  Kind regards, 

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22488294
  
  I am rejecting this response because:
  I received your message, this is the first time someone has reached out to me about this matter. It has not been resolved. Im sending some documents to support my claim. Thank you in advance. 
  
  Sincerely 
  ****** ********
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 12/02/2024

  Mr. ******** has a 2017 *** ******* with ******* miles that is now out of factory warranty. Unfortunately, no current recalls apply to his vehicle's engine failure, so there isn't much more we can do within the dealership's limits.
  
  He also mentioned a 2016 *** ****** that supposedly had an engine replacement back in 2022, and he raised some concerns about whether that work was done properly. For clarification, when performing a recall or warranty replacement, we must send the old engine core back to **** which we did following protocol.
  
  I've recommended that Mr. ******** contact *** Motors America directly for further assistance regarding both vehicles. Ultimately, since the ******* is out of warranty, we're limited in what we can offer beyond basic guidance. 

  Please contact *** directly at ************.

  Kind regards, 

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My engine blew up on my 2015 *** ******** June6,2024 while driving to *****************. I had it towed to Napleton *** 1111 Napleton Way Urbana IL and the said it was fixed after 40 days, I got a ride back from ********* to ****** to pick it up and drove it home. On the way back home I had to keep opening the windows and get fresh air in my car because of an awful smell. ***** miles later my check engine light comes on. I had asked at the garage when I picked up my car what the warranty was and they said 12 months or ****** miles. I had a garage hook it up and they told me it was the cam shaft and crank shaft and told me to take it to a *** ********************** being the engine was replaced. I went to the Dealership in ****** MN and they came to the conclusion that a caustic substance was spilled somehow by the wiring while the engine was being replaced. That is what it looked like to them, since then I cannot get *** in *************** 1111 Napleton Way to authorize the to repair it under the warranty I was told I have. Can you help in any way?

  

  Business Response

  Date: 11/11/2024

  Thank you for reaching out and sharing your experience with your 2015 Kia ********* I understand the frustrations you've faced, and I'm here to provide some clarity on the matter.
  
  After reviewing the photos provided by the Duluth dealership, the initial engine replacement repair order, and the timeline and mileage since the repair was completed, we determined that the current issue appears to be caused by corrosion in the cam sensor connector. This type of corrosion typically accumulates over time rather than resulting from the engine replacement itself. Electrical components like connectors were not replaced during the engine service, and at the time of completion, there were no engine lights or stored codes, and the vehicle was operating as intended.
  
  I understand *******, your advisor at Napleton **** has been in contact with you and the dealership currently handling the vehicle. Please let us know if there's anything further we can do to assist with the next steps or help with any additional questions.
  
  We value your trust and are committed to supporting you through this situation.

  Kind regards, 

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22463862
  
  I am rejecting this response because:I believe the Napleton *** ********************** is responsible for my problem with my cam and crank shaft. After picking up my car from there and driving it home 600 plus miles the whole time I was driving I had to have my window open because of the toxic smell from my engine. There were 2 different men at the *** garage in ****** MN where I brought my car to when the check engine light came on. They took pictures of the engine and both came to a conclusion they thought some kind of corrosive liquid was spilled maybe during the repair of my car at the *** ********************** in ***************.  I have never heard a word from ******* from the *** ********************** in ****** ILL saying they were going to fix my car or not. I totally believe my car was damaged at the *** ********************** in *************** while they were filling the core in my engine. ******* A ******

  
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 11/18/2024

  We understand that this situation can be frustrating, and we appreciate Ms. ******* continued communication regarding her complaint about her 2015 Kia ********* We take these matters very seriously and are committed to clarifying the situation.
  
  We thoroughly reviewed the repair performed on Ms. ******** vehicle in June 2024. At the time, the engine was replaced under the manufacturer's warranty, and all necessary quality checks were completed before returning the vehicle to Ms. ******* Specifically, diagnostic trouble codes (DTCs) that would indicate a malfunction in the electrical systems.
  
  The vehicle was returned to Ms. ****** in full working condition without any engine lights or performance concerns. She drove over ***** miles before the current issue surfaced. Given the nature of corrosion, which generally develops over extended periods due to environmental factors such as moisture and not from specific mechanical work, we do not believe the issue described is related to the engine replacement performed at our dealership. The vehicle's age (a 2016 model) and mileage (approximately ******* miles) also make it susceptible to wear and tear.
  
  The photos from the Duluth dealership indicate corrosion in a cam sensor connector, which likely resulted from exposure to environmental elements rather than the engine replacement process. The timeline and mileage between the completion of the repair and the development of the current issue further support our conclusion that this corrosion was not caused by our service but rather accumulated over time.
  
  We are committed to providing further assistance and clarifications as needed. However, based on our findings, this issue does not fall under the manufacturer's initial engine replacement warranty.
  
  We are here to assist you further in resolving this situation. Please let us know how we can be of help.

  Kind regards, 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22463862
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******