Complaints

This profile includes complaints for Ed Napleton Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ed Napleton Automotive Group

  1 Oakbrook Terrace Ste 600 Oakbrook Terrace, IL 60181-4485

  
• 

  Ed Napleton Automotive Group

  1000 Lawrence Ave Ellwood City, PA 16117

  
• 

  Wyoming Valley BMW

  1470 Highway 315 Blvd Ste 1 Wilkes Barre, PA 18702

  
• 

  Napleton Kia of Carmel

  4500 E 96th St Indianapolis, IN 46240

  
• 

  Ed Napleton Acura

  745 W Lake St Elmhurst, IL 60126

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a 2022 Highlander from Napleton's of ********* May, 2022. We asked for vehicle financing that did not include any extra amount to get a low interest rate, but the sales manager and financing manager chose a loan that included a $4000 charge, without our knowledge. They did not discuss the financing details with us or provide a detailed breakdown of the costs when we were signing the financing paperwork and we only determined that the charge was included when we received loan information from the financing company (US Bank).We repeatedly called Napleton's to inquire about and resolve the issue, but they have failed to return all our calls. We would like to have Napleton's refund the $4000 charge that they included in our financing package without our consent.

  

  Business Response

  Date: 08/12/2022

  The customer was not given proper documentation from the purchase and the finance manager did not respond. The store manager has addressed the concern and is sending all documents requested and is communication with **************** to maintain address his concerns immediately.  

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th, 2022, I went to Napleton ************** to look for a vehicle to trade my old one in for. At first they seemed like they wanted to do nothing more than help, but thats where I figured out i was dead wrong. First thing is that I was basically forced into the vehicle that was selected. I was told my trade in was basically junk and that i needed to get into the newer, better one. I was told theyd give me an amount that was more than my value still owed on the vehicle just to help me get out of it, then they tacked it right back on to the new vehicle loan and claimed it was rolled over. Next, I received 17 hits to my credit report along with 2 denials from the bank that finally accepted. The reason it was accepted after 2 tries was due to credit application fraud (I worked at a dealership at the time, so they looked into it). An extra $1000 a month was added to my income just to get an approval. Next, in finance, I was given multiple packages to choose from for different services. I chose GAP only, as thats all I wanted. Instead, without being told, multiple more things were added to the contract. That had added an extra $4000 on the car although I denied wanting them. After this, the bank, nor myself, received the title or a copy to this day. I filed a 10 day demand like the bank had told me to do, and when they failed to provide the title I tried taking the car back to return it. ******* law states this is legal to do when title is failed to be delivered, but they decided to tell me no. I contacted the bank while there, and they confirmed not receiving the title. I then asked for a copy of the mailing receipt from sending the title, and they could not provide it or even show the original document.

  

  Business Response

  Date: 08/12/2022

  The dealership is working directly with ******************.  The title paperwork was processed in 22 days and was issued to Ally, the lienholder, on June 4, 2022.

  Customer Answer

  Date: 08/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/18/22, I Trade my car to 2018 ****** Murano at Napoleons **************** Deal#***** Cust#******* At the time the ****** was listed at ********* but for some reason they sold me for ********* And I have all these hidden charges -Pre delivery charge $899 -Electronic reg filling charge $129 -Dealership doc Service fee $199 -Priv doc stamps $96.25 -Priv tag agency $149 I only understand that I have to pay for $82.35 for the tile and registration.I called DMV and the told that the dealership only transferred my plates and registration, and no needed for all the fees listed above .I feel that I was take advantage off and been discriminated for been Latino.They over charge me over $1400.I would like to have these money refund.

  

  Business Response

  Date: 08/12/2022

  The customer took delivery of the vehicle at the advertised price of $23,340, plus fees, tax, tag and title.  We cannot do anything about the taxes, dealer, or registration fees which are the same across the dealerships.  We've done everything possible to advocate for the customer and feel this matter is closed.  

  Customer Answer

  Date: 08/18/2022

   
  Complaint: 17681362
  
  I am rejecting this response because:
  The dealership is saying and agreed in the response of my complaint,that the vehicle it was sold for $23340.00 but as you can see the contract attached that was sold for $24,517.50, before taxes and fees. So I expect a refund of $1177.50
  

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 08/29/2022

  I am working with the dealership and assure you that I will have them follow up with you to address the issue.  

   

  ***********************

  Director of CX

  #**************

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17681362
  
  I am rejecting this response because:
  As of today I did not received any calls from the dealership, I am still awaiting for my refund.

   

   

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/11/2022

  A refund will be issued immediately.  The store will contact the customer immediately to finalize 

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17681362
  
  I am rejecting this response because:

  I still havent received my Refund and no one ever call me.

   

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 09/26/2022

  Left messages and ultimately spoke to the customer on the 24th.  Our understanding is that the refund check has been issued and can be picked up at the store or sent out.  Internal records indicate that the customer prefers to pick the check up at the store.  

  Customer Answer

  Date: 10/01/2022

   
  Complaint: 17681362
  
  I am rejecting this response because:

   I went To the store to pick up the check on 09/30/22 and the check it wasnt there, they told be to come back next week.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 10/05/2022

  The store tells me that the check will be delivered.  Please contact me directly, ***********************, Director of CX and Strategy for the group, if you're not contacted and reimbursed in the next few days, ******************************************************.  

  Customer Answer

  Date: 10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,

  Thank you BBB. Everything it was resolved!
  
  ****** *******

• Initial Complaint

  Date:08/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car towed to ************** center on 7/27/22 to have a diagnostic test performed at the cost of $200 the findings were that I needed an alternator. The work was performed on the car I picked my car up on 8/2/22 I paid $1,473.00 for the servicesI left the dealership and about 3 hours later my car started to do the exact same thing it was doing before I took it to the service center which was my reasoning for taking it in the first place mf once again left me and my family on the side of the road for several hours waiting to have my car towed to my home. The very next day my car was towed back to the ************** center for where they performed another diagnostic test this time they said it was the computer system in the car that needed to be replaced and would cost $1,800 which I refuse to pay because thats the action that shouldve taken place in the first place instead of just putting new car parts on that obviously wasnt needed

  

  Business Response

  Date: 08/12/2022

  The dealership spoke with this customer when the vehicle was here after being towed in after we had replaced the alternator. When the vehicle was here the first time we verified that the alternator had power and ground and the alternator had no output.
  The problem was not intermittent and there was no output from the alternator until it was replaced. The alternator was putting out proper voltage after it was replaced.After the vehicle was towed in the second time our technician started the car and
  for about 45 minutes the engine ran in his bay and the alternator was checked several times and the output was found to be normal. Then the engine died after about 45 minutes and there was verified to be an intermittant charging issue. We contacted ******
  TechLine and they had us run several tests checking for power and ground running through the printed circuit where the alternator signal comes through and that all checked fine. ****** TechLine is recommending replacing the **** which tells the
  alternator when output is needed.They believe as we do that the old alternator spiked or overcharged and has damaged the **** causing an intermittent concern that was not detected immediately after the alternator was replaced because at that
  time it was operating normally.The customer wanted us to reimburse him for what he had paid and that he would have the vehicle towed away.
  
  I suggested that we replace the **** and once we got proper signal to the if he wanted at that time we would replace the new alternator with the one that was originally on his car and retest it. If it checked ok I would reimburse him for the alternator
  replacement that he had paid. If it tested bad as we suspect it will, he would have to pay the labor to replace it again. That is the only way to confirm for sure if the alternator is bad. As stated earlier, when the vehicle was towed here the first time, the
  charging system problem was not intermittent, there was no output ever. Now the charging issue is intermittent indicating that at this point this is a signal/communication issue. An alternator spiking or overcharging and damaging the **** would cause
  this type of concern. We are trying to be fair to the customer by offering to reimburse him if we confirm that the alternator that we replaced was not needed. We also paid the tow bill here and performed several hours of diagnosis at no charge to him.

  Customer Answer

  Date: 08/16/2022

   
  Complaint: 17675531
  
  I am rejecting this response because: What they are offering to do is what I suggested and they declined to do so and at this point I wouldnt trust them to do anything further with my car because whos to say they even still have my old alternator wont deliberately put a faulty alternator in my car. I contacted the ****** consumer corporation they are saying theres nothing they can do but they offered to but the car back for $500 trade in value only I declined because Ive came out of too much money paying for car notes and repairs at this point I would just like a refund for the o so very unsatisfactory work they did still to this day my car remains in front of my home unable to be driven even after I paid ****** to fix the problem They mentioned the fact that my car is not under warranty which I am aware thats why I paid out of pocket for the repairs to be done so not having a warranty is not the problem the problem is that they did work to my car that obviously did not need to be done and is now trying to make me pay for the correct necessary repairs to be done. As a tax paying law abiding citizen this is very disappointing and frustrating because I feel like Ive been robbed and theres nothing that can be done about it 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/23/2022

  We've done everything possible to work with ****************** and address his concerns.  We suggested to replace the **** and once we got proper signal to the if he wanted at that time, we would replace the new alternator with the one that was originally on his car and retest it. If it checked ok, I would reimburse him for the alternator replacement that he had paid. If it tested bad as we suspect it will, he would have to pay the labor to replace it again. That is the only way to confirm for sure if the alternator is bad. As stated earlier, when the vehicle was towed here the first time, the charging system problem was not intermittent, there was no output ever. Now the charging issue is intermittent indicating that at this point this is a signal/communication issue. An alternator spiking or overcharging and damaging the **** would cause this type of concern. We are trying to be fair to the customer by offering to reimburse him if we confirm that the alternator that we replaced was not needed. We also paid the tow bill here and performed several hours of diagnosis at no charge to him.

• Initial Complaint

  Date:08/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe the H323238303131303536**H sold me a faulty vehicle and they refuse to let me out of the contract. I think they purposely didn&#**;t report certain faulty things to the CarFax. There was no warranty. I had problems with the car less than 24 hours after purchasing. The car has stopped and started several times over the four days that I have had it. Now it is sitting in my driveway and won&#**;t start. I am having the vehicle towed to the H323238303131303536**H. They said initially that it was the battery in the key fob. We have changed the batteries several times and it is still not working.

  

  Business Response

  Date: 08/12/2022

  The store is working directly with the customer to address her concerns.  We had sent the vehicle to our Jeep store for a diagnostic analysis and they could not duplicate the concern.  We will follow up with the customer. 

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17664578
  
  I am rejecting this response because: I have not heard anything from this business.
  
  Sincerely,
  
  Breiona Catching

  

  Business Response

  Date: 08/23/2022

  The dealership has contacted Ms. ******** directly to let her know that she wasn't bound to the car as the contract hadn't been finalized.  The dealership will continue to work with her to ensure her satisfaction.  

  Customer Answer

  Date: 08/26/2022

   
  Complaint: 17664578
  
  I am rejecting this response because: the dealership did not contact me. One of the managers ********************* contacted me via his personal cell phone to inform me that they pulled the contract. His cell number that he contacted me from is ************. This is not a recorded line. 
  
  Sincerely,
  
  Breiona Catching

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new 2021 Dodge Durango in July of last year I've had problems with this vehicle starting for over 8 months. the dealership has told me to try the 2nd key fob, then the problem has to happen at the dealership. They finally diagnosis that the ignition module is bad. They ordered & replaced the part, after a lack of communication between the *********************************** (whom I had never heard of) I couldn't get a shuttle home, a loaner vehicle nor a rental. Napleton won't provide one, Stellantis might reinverse for the rental, but they can't guarantee it. I've been inconvenienced enough in my opinion. Now here I am again, my vehicle is doing the exact same thing. Trying to start the vehicle it won't start, when it does, I get an overwhelming gas smell. All I want is what's fair. Fix my vehicle or replace it and supply transportation while Napleton attempts to fix the problem. I still need transportation to and from work to pay for this vehicle that I can seem to get satisfactory service on. I have a text message from a Napleton employee that states the vehicle could go dead while driving it. Thank you in advance for your help.

  

  Business Response

  Date: 08/09/2022

  The dealership is working directly with the customer to address her concerns

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17657330
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  W took in our 2021 Seltos after we received a Recall in the mail last year for possible piston ring issues. We then received 2 more recalls for the same issues over the last several months. Each time we made an appoint and had it checked. The last time less than a month ago with an oil change. !2 days ago, our check engine light comes on. We take it back to ************** After 5 hours I`m called to say the piston ring failed and we were going to get a new engine at no charge to us. Now after 10 day no one at Napelton can give us any timeline on when it will be ready. They have on loaners they say, but we can rent a car and they will pay $35.00 a day and any difference is on us. We have had to cancel Doctor ************ and now a planned road trip to see our daughter in ****** is on hold. We don`t think being given a date is asking too much. I`m sure KIA Finance won`t be giving us credit for the time we haven't had or SUV.

  

  Business Response

  Date: 08/05/2022

  The service manager explained in great detail to ************** about the difficulty we have had securing parts from *** and all of the manufacturers due to supply chain issues.  We are committed to repairing the car as quickly as possible once the parts arrive.  We promise to keep ************** in the loop on our efforts.    

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 **** Explorer XLT from Napleton's **********, ******************************************************************************** on June 26th, 2021 for $27,264.99. I received recalls in the mail and scheduled my car at a **** dealership in Mt ******, ILL to be fixed. I work in Mt ******, ILL so it was more convenient to take there. The first time I dropped off there for repairs, it was on June 16th, 2022 and a rear toe link was repaired. On that same day the mechanic was suppose to look at the transmission and didn't get around to it. I rescheduled my car for June 29th, 2022 to have the transmission looked at. I ended up receiving a phone call while at work asking if my car has ever been on fire, and I immediately said no. **** dealership said my explorer has been on fire before and a fire extinguisher has been used to put out the fire. There is evidence of the chemical that is used to put out fires that is corroding parts by the transmission. The transmission harness has fire damage to it and other parts as well. The **** dealership took pictures to show me what all has fire damage and forwarded the pictures onto me. They informed me as well that the transmission has been messed with as well, because there are new bolts on one side of it and the originals on the other. I called Napleton's Mid River dealership and spoke to the salesperson that sold me this vehicle and informed her what I have learned about my car. I told her the story and she ended up having her sales manager call me and after me telling him the story and even added that if my car was ever on fire, I would have called my insurance to be taken care of and not mess with this which is a big headache. The sales manager asked when I could come down and get me into another vehicle and he would auction this one off. The next day I received a call from the ** manager, ***************************, and he was very rude and basically telling me it had to catch fire while I owned it. He is not wanting to refund me my money back for this vehicle

  

  Business Response

  Date: 08/05/2022

  The dealership has requested a repair order or other official communication noting the damage from the **** dealership mentioned but to date has not received the requested information.  There is no mention of any fire - related incidents on the vehicle per CarFax, which is an industry - recognized information source on service and damage history for used vehicles.  ********************** has had the vehicle for over a year and we have communicated that we are willing to inspect/repair or trade the vehicle should she desire.  

• Initial Complaint

  Date:07/25/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accompanied a friend to buy a Dodge Ram **** at Napleton Chrysler ********** due to the fact that he does not speak English and I would like to report the bad experience we had:In the beginning of January we placed the order with the promise of delivery in ***** days.7 MONTHS later the dealer informed us the truck arrived (more than 120 days late).By July/12th $55,000 was paid for the truck, there was a balance pending for the amount of $3,232.61 in reference to the sales tax that would be paid on the delivery day.After having a Vehicle Buyer's Order, Arbitration agreement, Title Reassignment, Tag and other documents issued, when trying to withdraw the vehicle and pay the sales tax balance, we were surprised by the unilateral decision to cancel the deal since the Dealer realized that we were offering the vehicle for an amount above what he bought.Since this absurd cancellation we have been trying to collect the balance of the amount paid for 10 days and we are being ignored by Napleton Chrysler **********.After making a complain with Dodge Ram, I just got a call from Napleton's sales manager threatening to pay only after I remove the bad ****** review.VIN# *****************

  

  Business Response

  Date: 07/26/2022

  The dealership is working directly with the consumers, ******************** and **********************, and are issuing a refund immediately.  

  Customer Answer

  Date: 07/29/2022

   
  Complaint: 17621297
  
  I am rejecting this response because: The sales manager (I forgot his name) called informing they are not going to pay until we remove the ****** ******* Mr. ************************* (General Manager) doesn't return our phone calls. 
  They didn't comply with the BBB answer informing they will be paying immediately, that's not true.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/05/2022

  Messr's. ********/******** have been reimbursed and we consider the matter closed

  Customer Answer

  Date: 08/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2011 ******* Sonata was towed to Napleton ****************** for an appointment dated 06/01/2022. The engine was seized up and need to be replaced per diagnostic from my regular mechanic.Back storyThe car needed to be official diagnose by a ******* Service department per ******* Theta Engine Class Action Settlement ( http://hyundaithetaenginesettlement.com/). This class action settlement pertained to engine seizure among other things, and my mechanic recommended I towed my to a ******* service center. Napleton ****************** was the closest to me. So my car has been there since the 06/01/2022. On the 07/16/2022 a staff named ******* text me to saying that my battery was dead and need to be replaced, they could not continue the diagnostic without a new battery. It would cost $389.00 to replace the battery. I responded by saying " My car has been ay your service center for over two months. if my battery is dead, well its been sitting there for over two months. The diagnostic can be done with a charger or another battery."The car has been at the dealership from 06/01/2022. Was I suppose to be there every other day, starting the engine so the battery would keeps it charge? Also, there is a class action settlement with ******* for engine problems. What are they doing to keep these car, they have quite a few, charge until diagnostic can be performed? I feel strongly that this is an attempt not to get my car engine claim settled. They should know the problems there cars are having, they have done practically nothing to accommodate displaced customers like myself. Yes, I believe having loaner batteries to conduct diagnostic check on cars coming in with there engine failures, is at minimum a customer service duty they should be performingI could understand if the engine failure was not unique, but with ******* and the amount of recall they have with practically zero customer service is a unacceptable. Please assist me. Thanks.

  

  Business Response

  Date: 07/27/2022

  Our shops typically have a backlog of repairs so it's not unheard of for cars to wait their turn before they're repaired.  We can't move customers to the "head of the line" out of fairness to everyone's needs.  Additionally, we don't have provisions like spare batteries for cars that don't have adequate capability, so the only way to properly diagnose the vehicle is by replacing the current battery with one that's capable of starting and running the vehicle.  Without **************************** approval to replace the maintenance item of a battery, we have no way of addressing his concerns.  We have done everything possible in this situation and consider the matter closed.