Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Bank

ServBank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for ServBank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ServBank has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • ServBank

      3201 Orchard Rd Oswego, IL 60543-5011

    • ServBank

      3600 O'Donnell St Baltimore, MD 21224-5252

    • ServBank

      3600 O'donnell St Baltimore, MD 21224-5252

    • ServBank

      700 Prides Xing Newark, DE 19713

    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/10/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed complaint May 25th after having received numerous unsolicited mailpieces from Allied First. I've repeatedly requested to be removed from their marketing, and after my previous complaint, they first claimed to have added a wholly different name to their suppression file, and finally the actual name *****************************. But now 2 months later they're back at it AGAIN, with repeated mailers hitting me weekly. This is harassment at this point, and I want it to stop IMMEDIATELY. They have had repeated requests from me to not only remove this name but the address itself from all contact; but I've now received two MORE mailpieces from them--to the address they claimed to have removed, and to a name (*****************************) they claimed to have removed. I'm ready to seek legal recourse for the ongoing harassment, but hoping BBB can better/more quickly obtain a satisfactory resolution.

      Business Response

      Date: 08/16/2022

      sent to our compliance department.  thank you.  

      Customer Answer

      Date: 08/16/2022

       
      Complaint: 17697526

      I am rejecting this response because:

      I have repeatedly reported them and they keep refusing to honor such removals. I have now received THREE mailpieces since the LAST time they supposedly forwarded to their compliance department or whatever. This has got to stop. I also reject this response because it's merely "passing the buck" and there is nothing indicating an ACTUAL removal/exclusion of my name/address from their ongoing scammish advertising.


      Business Response

      Date: 08/29/2022

      The Bank maintains an internal direct bulk marketing Do-Not-Contact registry. Any requests to be placed on this internal list will be handled promptly within 30 days of the request. We have since escalated this matter with our direct mailing vendors to ensure that your information has been removed from any future mail lists. While we have removed you from our mailing lists, other financial institutions may choose to utilize the same direct mailing vendor as the Bank. These direct mailing vendors will send out similar mail pieces on behalf of other financial institutions. In order to prevent this from happening, we recommend utilizing the following resources.

      The FTC in coordination with the credit reporting agencies have established 1-888-5-OPTOUT (567-8688) or www.optoutprescreen.com for the consumer to place themselves on a Do Not Bulk Mail advertisement list. The **************** Associations (DMA) *********************** lets the consumer opt-out of receiving unsolicited commercial mail from many national companies for five years. When the consumer registers with this service (for a $2 fee), their name will be put on a delete file and made available to direct-mail marketers. To register with DMAs ***********************, the consumer will be advised to go to www.dmachoice.org.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.