Complaints

This profile includes complaints for ServBank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ServBank

  3201 Orchard Rd Oswego, IL 60543-5011

• 

  ServBank

  3600 O'Donnell St Baltimore, MD 21224-5252

• 

  ServBank

  3600 O'donnell St Baltimore, MD 21224-5252

• 

  ServBank

  700 Prides Xing Newark, DE 19713

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed complaint May 25th after having received numerous unsolicited mailpieces from Allied First. I've repeatedly requested to be removed from their marketing, and after my previous complaint, they first claimed to have added a wholly different name to their suppression file, and finally the actual name *****************************. But now 2 months later they're back at it AGAIN, with repeated mailers hitting me weekly. This is harassment at this point, and I want it to stop IMMEDIATELY. They have had repeated requests from me to not only remove this name but the address itself from all contact; but I've now received two MORE mailpieces from them--to the address they claimed to have removed, and to a name (*****************************) they claimed to have removed. I'm ready to seek legal recourse for the ongoing harassment, but hoping BBB can better/more quickly obtain a satisfactory resolution.

  Business Response

  Date: 08/16/2022

  sent to our compliance department.  thank you.  

  Customer Answer

  Date: 08/16/2022

   
  Complaint: 17697526
  
  I am rejecting this response because:
  

  I have repeatedly reported them and they keep refusing to honor such removals. I have now received THREE mailpieces since the LAST time they supposedly forwarded to their compliance department or whatever. This has got to stop. I also reject this response because it's merely "passing the buck" and there is nothing indicating an ACTUAL removal/exclusion of my name/address from their ongoing scammish advertising.

  
  

  Business Response

  Date: 08/29/2022

  The Bank maintains an internal direct bulk marketing Do-Not-Contact registry. Any requests to be placed on this internal list will be handled promptly within 30 days of the request. We have since escalated this matter with our direct mailing vendors to ensure that your information has been removed from any future mail lists. While we have removed you from our mailing lists, other financial institutions may choose to utilize the same direct mailing vendor as the Bank. These direct mailing vendors will send out similar mail pieces on behalf of other financial institutions. In order to prevent this from happening, we recommend utilizing the following resources.
  
  The FTC in coordination with the credit reporting agencies have established 1-888-5-OPTOUT (567-8688) or www.optoutprescreen.com for the consumer to place themselves on a Do Not Bulk Mail advertisement list. The **************** Associations (DMA) *********************** lets the consumer opt-out of receiving unsolicited commercial mail from many national companies for five years. When the consumer registers with this service (for a $2 fee), their name will be put on a delete file and made available to direct-mail marketers. To register with DMAs ***********************, the consumer will be advised to go to www.dmachoice.org.