Complaints

This profile includes complaints for ServBank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ServBank

  3201 Orchard Rd Oswego, IL 60543-5011

• 

  ServBank

  3600 O'Donnell St Baltimore, MD 21224-5252

• 

  ServBank

  3600 O'donnell St Baltimore, MD 21224-5252

• 

  ServBank

  700 Prides Xing Newark, DE 19713

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want the scam stopped they keep sending the letters supposedly from my county stating Im due equity reserves. This is a scam operation and needs to be stopped nowhere on the site can you unsubscribe or get your name off the list.

  Business Response

  Date: 05/05/2023

  We apologize for the inconvenience and have added to our internal do not contact list.  We have requested he be removed from third party marketing lists as well

• Initial Complaint

  Date:03/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've attempted multiple times to request they stop sending me spam letters in the mail for VA loan refinancing. I've registered with **************** Associations, signed up for the **************** Association's mail preference service to remove your name from most national telemarketing, mail, and email lists, enrolled in do not call registry, and National Do Not Mail

  Business Response

  Date: 03/07/2023

  We have added ********************** to our internal do not contact list.  It may take up to 30 days to be removed from external do not contact lists with our marketing and service providers. 

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We responded to a letter we received from Allied First Bank stating we qualified for a 2.5% interest rate on a refinance of our existing mortgage. We contacted them and ******************** responded to **. He ran our credit and said we did qualify for the 2.5% interest rate. We agreed to go forward to refinance our home including a second on our mortgage. We were told this rate was locked in and permanent. This would allow my husband, 67 years old, to retire due to health issues. After we provided all information he requested, signed all documents and contracts, and paid $700 for the appraisal, ******************** disappeared. We tried calling, texting, emailing. Nothing for weeks. We contacted Rocket Mortage, the Underwriter, who called Allied and was told that ************************ manager, **************, would now finish our loan process with us. He continually asked us to start over with a new interest rate of 3% because he was not the one who had worked with us up until that point. We said, absolutely not. At this point, we knew ************** was only looking out for his own interest and more likely than not, he needed to rewrite everything in order to make his commission. We were waiting to hear from ************** as to where to go to sign and close on our new home loan, when ************** let our interest rate expire in March 2022. Daily from there on out, the interest rates skyrocketed. We were in a state of shock that he let this happen and we demanded that Allied give us our interest rate of 2.5% and our loan. ********************** refused stating that the rate had been extended several times already by ********************. We were told it was permanent. He extended the rate without us knowing while he was having his personal issues and before he disappeared. ********************** said he would at least send us back the $700 we paid for the appraisal. He never even did that.

  Business Response

  Date: 02/13/2023

  The locked interest rate of *****% had already been extended several times and it ultimately expired.  The only alternative was to lock at the best available rate which was 3%. They expressed that this was unacceptable and would not move forward.  Rocket cancelled the loan application and confirmed they processed a refund for the appraisal fee on April 11, 2022.  

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want the scam stopped they keep sending the letters supposedly from my county stating Im due equity reserves. This is a scam operation and needs to be stopped nowhere on the site can you unsubscribe or get your name off the list.

  Business Response

  Date: 01/25/2023

  We will add your name to our internal do not contact list.  The email address is on the mail piece and is *******************************************************  

• Initial Complaint

  Date:11/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in January 2022, my husband and I received mail about refinancing our VA home loan with Allied First Bank and information on the ****** I called the number and began working with ***************************, mortgage loan originator. He set up for notary to come to our home on 01/12/2022 and we completed all of the necessary documentation. Since this happened, it has been impossible to get in touch with him. I have emailed him many times with the only response being on 01/26/2022 and no responses since. I have also left him voicemails. The last time I spoke to him via phone finally was in June 2022, and he told me that interest rates havent lowered but that we would be updated minimally once per month. I have yet to hear from him again. I have email receipts showing my many attempts to contact him to learn about the status of our refinance application as well as just know what is going on. We are completely dissatisfied and furious that this company now has all of our information but cannot even respond. I have tried to contact his manager as well, as stated in his email signature (***************************** at ************) and have not received any type of response.

  Business Response

  Date: 11/14/2022

  we have received the complaint and sent to the mortgage production office manager. 

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently refinanced my home using Allied First Bank. The main reason for me refinancing was to get cash out. My loan officer was ******************* and his manager is *************************, now that closing is finish they have been giving me the run around to collect the rest of my checks base on the agreement. It's been almost a month of them telling me the checks were mailed and the checks should arrive tomorrow. It's at least $19,000 that I have pending. They are ignoring my calls and having my calls going straight to voicemail. I am hoping to can help me get the checks they had promised base on the contract. I do have documents if needed I can provide.

  Business Response

  Date: 10/24/2022

  We have received the notice and sent to the mortgage production manager for review. 

  Customer Answer

  Date: 10/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SCAM!!!!I get letters that look like county documents and has the town my property is in. The letters change some have more info than others. This is obviously a scam. Funny thing is I'm on a do not contact list for calling AND mail. These people are pathetic and will one day have to answer for their actions.

  Business Response

  Date: 09/19/2022

  We have received the complaint and sent to our compliance department

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied First Bank has been sending me unsolicited mail. If I was unaware of the deceptive practices they are using perhaps I would have called them.Their lure is I have not accessed my equity reserves of $1179.82 . Then at the bottom of the page in the disclaimer they state it may be higher or lower.People don't realize they will be paying new loan taxes, loan and office fees. Not to mention other fees not listed here.It is a unscrupulous and deceptive practice that needs to be reported and stopped. The information they listed to unsubscribe/stop mailings is incorrect so I can't even stop them, 1 letter a week for 2 months now. Info is Allied First Bank NMLS # ****** Phone # ************ or http://VAARM6023349.afbvabenifits.group/Thank You, ***************************

  Business Response

  Date: 09/19/2022

  We have received the complaint and sent to our compliance department

• Initial Complaint

  Date:08/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive Veteran's mortgage advertising that looks like official county tax documents. Fine print reveals an advertisement for a VA loan and a phising expedition for personal information.

  Business Response

  Date: 09/19/2022

  We have received the complaint and sent to our compliance department. 

• Initial Complaint

  Date:08/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving unsolicited mail from this company and have called to have them stop sending the information. I was told to go to the website on the letter in order to be removed, however, this website does NOT come up when you search for it. ******************************************************** I want them to stop sending the letters. I am NOT interested in anything from this company. Please help.

  Business Response

  Date: 08/16/2022

  ******************************************************* is an email address.  We have forwarded this to the compliance department.  It can take 30 - 60 days for our marketing vendors to remove from their database and mailings.  thank you.