Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of this year I received a bill from iRhythm for a heart monitor that my doctor had prescribed. The bill showed that my insurance had paid all but $232.83. On January 22nd I mailed a check for $232.83 to iRhythm, and the check was cashed and cleared my bank on January 29th. It was at that time that I received notice from my supplemental insurance company that they had covered this remaining balance and had also sent payment in mid-January to iRhythm for $232.83. I contacted a representative from iRhythm on January 31st who confirmed that both checks had been received, and that a refund would be issued to me in 30 days. Having not received my refund, I again contacted iRhythm on March 14, and was told the refund check is in process and should be mailed in about 2 weeks. After another 30 days and no check, I attempted to contact a representative on 4/15; however, I was only able to leave a message for a representative to return my call. It is now approaching 3 months that they have had this overpayment and the only answer they have given me is that my refund is in process.

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter had a halter monitor placed by MUSC children's Pavillion on 3/13/2023 and returned on 3/18/2023. ZIO iRhythm billed for the amount of $995.00. Our insurance states $192.00 is the allowable amount. They have been paid this amount and I have sent them 2 copies of the explanation of benefits from my insurance. Every time I call them to go over the amount billed versus what the insurance says is allowable they state they have not received the ***** explanation of benefit. I have sent it to them 2 times with 2 separate checks. Both checks have been cashed so I know they have received it but continue to charge us for the full amount. I have spoken with our insurance company and MUSC children's and they have stated we should only have to pay the $192.00 and not the remaining $803.00.

• Initial Complaint

  Date:06/13/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor ordered a heart monitor for me in November 2022. The initial order was for a 30 day monitor but was changed to a 14 day monitor. IRhythm has billed me $1514.25 for a 30 day monitor and despite at least 6 different communications with them, they have not corrected the invoice and sent the bill to collections. The initial communication was through their customer support email and received no response. A follow-up call yielded no results. Another call resulted in a request for the hospital to resubmit their bill with still no results. After a call from a collections agency, I called them again and they requested a letter with a copy of the medical order showing a 14 day order which was mailed to the address provided on the website (order form and letter attached). The final follow-up call was made the week of June 11, 2023 and this time the company requested that the doctor call them. There has been no attempt by the company to correct the invoice and each time an inquiry is made, they change what is needed to correct the invoice. Resolution would be a revised invoice for a 14 day monitor after resubmission to insurance along with removal from the collections list.

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a heart monitor from iRhythm on 11/25/22.On Feb 2023 I was billed ( pic included) for $31.25. I paid by check on 02/08/23 and where the "$" was I wrote $31.25 but where you write out the amount I wrote "Thirty-Five and 25/100", a $4.00 difference. On the bank statement (pic provided) dated 02/15 the check was processed for $35.25.I called iRhythm at ************ on 02/16 at 1:02 PM and spoke with ****. I explained the above overpayment and she checked the account. She stated it had not been posted on account and it could take 2-3 weeks and the overpayment will be mailed to me.Called 04/05 at 8:53 AM spoke to *********** and reviewed above information. He stated "refund still being processed and check to be sent shortly"Called 04/20 at 9:46 AM spoke with Alve. He stated as of "04/05 was in pending status and no other comment written after that." I asked to speak to supervisor and was put on hold. Eventually **** came on line and said no supervisor was available but one would call me back and confirmed contact number. I stated if no check forthcoming I would contact BBB.05/19 After no check or contact I am Contacting BBB to file complaint.

• Initial Complaint

  Date:12/22/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $37.16 of my $187.16 bill directly through my bank and it was written 9/08/2022 and cashed 09/12/2022. Then I put auto payments in my bank to pay them the following payments.Sept. 29th, 2022 I missed a call from IRHYTHM asking about payment. They said they didn't receive any payment. So, I called to see how much I owed and the payment was still stating $187.16.We went through the address and account numbers and seen if I sent it to the right place and then I was told to fax my proof that I had printed from the bank and it would take some time to here back. He said that they weren't the ones that do the billing. But they couldn't transfer me to billing. Well, I went to cancel my autopay after hearing this but it had already been processed. I was really annoyed. They didn't contact me so I called October 3rd to see about the first payment and my fax. Still, no answers. I called October 17th because my payment for my $50 went through autopay on October 6th through my bank, it was still $187.16. I called October 18th and it was deducted. Surprisingly it did count on their end and so I paid off the last $100 on Nov. 14th through autopay to be done with them However, the same $37.16 has never been resolved I also, called again November 2nd to ask about why isn't anyone calling me about the $37.16 and if it's resolved or are they looking into it. At this point I had spoken to them four or five times and my fax nobody seems to have answers about. I kept hearing that's billing but I kept asking to speak to billing but they wouldn't let me I finally got a call back from someone, early/mid December while I was at work, I didn't write the date and all they did was tell me to call billing and gave me a fax number again. A huge circle It's December 22nd, 2022 I called and still $37.16 is on there and I clicked for billing and it hung up on me If you look at all the payments (uploads) they are all done the same way to the same place and same account, fax is there too

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IRHYTHM BBB Complaint 11/15/2022 10/26/2022 sent payment of $43.23 via Chase Pay (EFT) 10/27/2022 payment was received and cashed (chase's words)11/15/20 tried to call IRHYTHM on ************ was immediately dropped tried to call on ************ went through menu but was dropped immediately twice tried ************ got customer service said payment never received said dont get EFT from individuals only insurance. Asked if PO BOX was correct (no PO BOX just **** CH *****) I could not verify. Gave them all numbers on bank payment verification then they asked for EFT ID. I couldnt provide EFT ID. Call audio was terrible kept breaking up. I asked to call me back. Wouldnt. I asked for escalation. Said she would have someone call me back. 11/15/2022 Called Chase. Verified address on transaction is same as address on statement (bill).Said payment was sent, received and cashed. Said company had note that said company will not give refunds (? reverse transactions). IRHYTHM account N878527544 transaction ID *********** amount $43.23 statement ******** dated 11/8/2022

• Initial Complaint

  Date:08/14/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I went to the ************* in South ************ for a health examination. After this, the physician suggested that she should get a heart examination by giving us a referral to the cardiologist. We went to the cardiologists office, and when the front desk person asked about the insurance, we answered that we do NOT have the insurance because I was working as a part timer. They asked how we would pay the cost, so we answered that we had a referral from the health center. We gave it to them. All of this went through smoothly. However, a couple months later, we got a bill that stated that we had to pay! They said that there was one thing that the referral could NOT cover. We reminded them, then WHY they did NOT warn us in the first place? We denied the bill. A couple months later, a debt collector called me. Then we came to their office again, and they said sorry about the debt collector thing. Then, they told us by letter that they wanted to see my W-2 and tax returns to determine if we have to pay or not. Is this legal? According to the law, do I have to pay for this tricky bill, especially since this additional cost wasnt even described when we were first given the referral? It seems this company (iRhythm ************* **** is a scam organization.