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Business Profile

Auto Parts

Performance Auto Salvage LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a call back in regards to my posted used auto part search for a 2004 Mercury Sable front bumper cover. *** ****** @ Performance assured me that part was available and provided photo of item. Reviewed photo and decided to start purchase. During purchase transaction, received another photo of different car asking for ************* before only item of objection was color and item lacked a requested passenger side fog light. Could live with color but fog light was necessary.Placed order on September 3, 2024, using **** for negotiated price of $650.00. Was advised item would take up to 2 weeks before shipping. Also advised I would receive tracking number when shipped. Never received a tracking number but received an email from *** ****** advising that item was damaged by shipper and a replacement would need to be sent.Strange thing is never received a tracking number so how could item be damaged by shipping.*** advised as before I will receive a tracking number when item ships. To date, no acceptance photos or tracking number have been received.

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 20, 2024, I sent $1,450.00 through ***** **** to Performance Auto Salvage for the purchase of six (6) auto parts for my 2005 ***** LS430. They sent me pictures of the parts and they looked acceptable. ******************* told me they would ship in 8-10 business day. I spoke with *********************, Warehouse manager, ***** and *****. No one would tell me when my parts were going to be shipped. On Thursday, July 19, ********************* agreed to refund my $1,450.00 within 5-6 business days. We both bank with ***** and the money could have been Zelled within minutes. I have called, e-mailed and texted multiple times per day to no avail. I need my refund so I can purchase the parts elsewhere. This is theft and I am also reporting it to the police and my attorney!

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially, I contacted Perform Auto Salvage for an Engine Wiring Harness. After discussing with *********************** and reconfirming with my mechanic, it was determined that I needed the left and right body wiring harness part numbers ******** and ********. I was told that they had the part. They cashed my $425.00 check on February 13, 2024 and to this date have not shipped me the body wiring harness. Instead, they shipped me an Engine Wiring Harness. I've been working with ***** in their customer service and was verbally told that the body wiring part which they pulled was damaged. Additionally, they do not have another body wiring harness. In early May, ***** verbally told me that the manager approved me getting a refund. On May 17, I sent ***** an email indicating that she responded that she would investigate and give me an update. She did not give me an update until I called again on May 21 and she said that the check was shipped. 4 weeks later and I have not received the check. I've called and I've sent emails. No one at the company answers the phone and ***** is not responding to my emails.

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 each auto body parts from Performance Auto Salvage on Feb. 16, 2024, and mailed out my personal payment check of $ ******** to pay for my purchase agreement with Performance. As of this Date, no parts have been delivered, and I have waited long enough, and want my full refund of $ ******** from Performance. Even though they tell me my refund check is in the mail, I have not received my refund. I call daily and only able to leave a message. Their **************** does not call back and ********************* does not call back.

    Business Response

    Date: 07/10/2024

    Hi ****,

    Sorry for the inconvenience as the part is damaged we are not able to deliver the part to you and we don't have a replacement we will issue you the complete refund back to you we are again sorry for the inconvenience cost to you please except of apology .

    Customer Answer

    Date: 07/17/2024

     
    Better Business Bureau:

    Yes, I desire a full refund.  But, I have already been delayed 5 months in securing my ordered vehicle parts or a full refund. 

    When can I expect my full refund.  In my opinion, this refund is due immediately.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

    Customer Answer

    Date: 09/16/2024

     
    Complaint: 21898229

    I am rejecting this response because: 
    As attached, Performance Auto Salvage stated that they would provide a full refund, but that refund has not been received.  I call Performance Auto Salvatge 3 to 8 times a week for the past 8 weeks to get my refund check mailed out to me, and they promise me that it is being processed, but the process never is completed and mailed out to me. 

    I have spoken with ****** ****** and ***** *****, and nothing has been done.  Just told the process is being processed. 

    What else can I do to get my money back from Performance Auto Salvage.???



    Sincerely,

    **** ****

  • Initial Complaint

    Date:06/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The vendor, Performance Auto Salvage, claimed to have the auto part I was trying to find. The required an ACH bank transfer of $165.00. They were to ship the product after receiving payment. They were paid on Tuesday, June 4th, 2024. I sent an email questioning their failure to provide a tracking memo and received a reply they they were checking into the problem and would get back to me. They haven't. I believe this is a fraudulent business working scams on the public.

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid to buy a tailgate fore 2018 GMC *******. paid for it on 5-20-2024. get run around for item. called 10 times to resolve issue and not got a respones. I payed ****** dollars and ****** dollars and got nothing. It has been 2 weeks and have not nothing. I need to get my tail gate or my money, I am tired of getting the run around.THANKS

  • Initial Complaint

    Date:05/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 27, 2024 I purchased an interior drivers side door cable for my 2002 ******* Elantra at a cost of $162.00. I was told that I would receive a shipping notice which I have not received to date. I have made numerous attempts to reach the seller and have made contact more than once only to be told that they would call me back with the shipping information. I have not received any callbacks and have neither received the shipping notice nor the part. I would like them to refund my purchase.

  • Initial Complaint

    Date:05/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Performance Auto Salvage LLC *************************************************** I order Body Parts for my Porsche Cayenne back in April 5 or 6 for $2030 Dollars and have over 45 plus emails trying to get my Parts Delivery well now I am Ask for My money Back and they will not answer the Phone or Call be I do have some Bank info for you also Account : ********* Routing : ********* Account name : ******************** ******************************. Can you please help me recover my money back

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to buy a console for my ****** NV 1500, at a price of $220. They wouldn't accept credit card, so I sent a check. After a week, they stated the check didn't arrive. They talked me into wiring the money which cost $30 to send $220. The wire worked. A couple weeks went by, and nothing was shipped, but my check was cashed. I am out $470 and no console. I should have realized they were not a legitimate business the moment they wouldn't accept a credit or debit card.

  • Initial Complaint

    Date:05/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple email correspondence with company prior to purchase to verify the correct item was on hand. This included pictures sent from me on exact A/C hose I needed for ****** Avalon. Once I purchased the item and an Invoice was provided, the company kept stating item was being processed, but I never received anything with a Tracking Number stating part was being shipped.These emails drug out past the 20 day resolution process available on Venmo, so they will Not assist with recouping money.

Performance Auto Salvage LLC is NOT a BBB Accredited Business.

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