Complaints

This profile includes complaints for Verizon Connect's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Verizon Connect

  1600 Golf Rd #800 Rolling Meadows, IL 60008

• 

  Verizon Connect

  1701 Golf Rd Tower 2, Suite 100 Rolling Meadows, IL 60008

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This started in March of 2022. I never received any equipment or service from them. I spoke to someone that said I wouldnt be charged since I didnt receive the products for service. I have contacted them every month since July about reimbursement of the funds taken from my account. In October I was told they removed my bank information so I wouldnt be accidentally billed again. They were supposed to refund my money. I spoke to them again in November when I received yet another bill. *** told the person managing the account wasnt doing her job but they were forwarding everything to a micro manager to ensure it was taken care of. *** its December and *** received yet another bill and still no refund of the money paid for absolutely nothing. I have never received any equipment or services from Verizon Fleet Connection

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After review of the account the customers account has now been credited for the written off balance and closed. 

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got service whit them I have 2 dash cams and gps units also order a third one but never got installed so I return the closed package camaras didnt work for a hole month I got charge for it also I was getting charge for the cmara that was ************* so I have to take the acc from autopay till this date I still get charge for the cmara that is not getting used and Im lock out of the acc they send me to collection for a service I wasnt getting and a over charge I call numerous times and make different case tickets they just let the months pas by so they can charge more

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance,please contact our collections agency directly.

• Initial Complaint

  Date:12/16/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They auto renewed my contract even though I had called to cancel, very hard to get hold of someone , My contract had ended I had called to cancel yet they renewed it nobody will respond to take care of it the sucess manager ****** was suppose to call back to handle the case never did

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After review of the account the customers account is now closed. 

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2-11-2021: an uninitiated service was cancelled via email to sales rep and equipment returned to Verizon Connect for an ELD system by OBS ENTERPRISES my husband, ***************** trucking company. An adequate installation schedule could not be met by VC. 11-11-2021, a collections letter was received from ************************************************************** stating $2282.32 was owed to VC by OBS. Not a single bill from VC to OBS was received from February-November 2021. A Mr. ********************* with **** stated, on 11-24-2021 collections would not be pursued after explaining the cancellation and providing him with case numbers as confirmation.8-29-2022, a collections letter from ***********************************. was received stating OBS owed VC $2282.32. A dispute was filed on their website 10-4-2022.The first week in September 2022, Steves truck broke down in ****************, ********. He was unable to rent a vehicle because of a negative report from ************* where Verizon Connect had sent OBS ENTERPRISES to collections, therefore, I, his wife, ***********************, had to drive from *****, ******** to ****************, ******** so he could have transportation while his truck was at a garage(supposedly) being fixed. I sent a letter/invoice to *************************** Global Customer Success requesting reimbursement of $1704.07 for unnecessary personal travel expenses and suspension of collections for OBS. They are in the process of correcting the collections, but are NOT willing to reimburse me the money according to their contract. I, personally, did not sign a contract with Verizon Connect so that does not affect me. Because of their actions that should not have been taken to begin with, I was out over $1700 of which I would like returned. If BC had not initiated collections on my husbands business for service never used and equipment unused and returned, he would have been able to rent a car and I would not have had to spend an unexpected amount of money's on a trip I shouldnt of had to make.

  Business Response

  Date: 01/09/2025

  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance,please contact our collections agency directly.

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2022 I inquired to Verizon Connect about adding a field service dispatch to my existing account with them. I was looking for a service that would help route my drivers and put the orders in a logical delivery order according to the distance between stops.I spoke with ***************************** , and he seemed to think their field service dispatch would do this for me. I agreed to purchase. After I purchased I couldn't make it work like described. He signed me up for a training seminar. The trainer then told me it wouldn't do what I was asking. I then emailed Verizon connect to remove from my account . I have been fighting with them since to get it removed since it doesn't do what I was explained. I have tried calling, emailing and opening up support cases. They did refund $40.00 but then they just started charging me again. Every time I call they say they are marking it in a dispute but it never goes anywhere or gets resolved at this point. I even tried emailing the manager over the CM department, but haven't heard anything. I have been over charged at this point $620.08. I will attach what emails I have and the last invoice I received. Any help would be greatly appreciated!

  Business Response

  Date: 01/09/2025

  Thank you for bringing this to our attention. We apologize that you had a negative experience. We see that all units are reporting and a credit has been issued. Please contact us at ********************************************* if you still need further assistance. Thank you, Verizon Connect

• Initial Complaint

  Date:12/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally ordered 2 devices from Verizon connect was given a installation date then on the day of installation they never showed up to install the equipment, I called the company and after talking with them I decided to cancel my account. After months of back and forth opening cases and speaking with alot of different people I finally was able to get ahold of one of there success managers that said they would be canceling the account and waving any fees or charges made to my account since I never used there product. Almost a year later I received a letter from a collections agency for over $4,000 for an account that was never used and I was told I wouldnt be charged for. This is just ridiculous

  Business Response

  Date: 01/09/2025

  
  Thank you for contacting us. After reviewing your account, we confirmed it was terminated due to non-payment. To settle your outstanding balance, please contact our collections agency directly.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 18556101
  
  I am rejecting this response because:

  As stated from there own customer service I did not have an active account and any and all fees associated with any potential account was to be waved. If they are not willing to fix this error and are still trying to pursue false charges I'll be contacting the Attorney *************** and *** about the matter as well as seeking legal council to deal with this matter there is not a satisfactory outcome. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 01/16/2025

  Hi *****, 

  After taken a deep dive into your account we see where the gap was. We apologize for the miscommunication. We've created case 09166712 to monitor the progress of the issue and make sure it gets resolved. Credit BA#************** has been submitted and will clear out the balance on the account. Please allow 1-2 billing cycles for this to be completed. If you have any additional questions please feel free to reach out to our support team at ***********************************************************************. We thank you for your patience. 

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and if the business does what they say they will do I will find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a fleet location management service. The Equipment provided was incompatible with my equipment, per Verizon Connect Technical Support. They contacted my sales rep to get the right equipment and He never responded. So I chose to cancel the service. This was in August 2022. I sent the wrong equipment back to Verizon Connect. Now its December, 2022, I have spoken to 15 to 20 representatives from Verizon Connect to cancel the service. I still get calls from collections to pay my bill for service I never received. I have sent numberous emails and never get a response from the company. I just want the account cancelled and my account free of any charges. I haven't paid anything to this company. I just want my account free and clear and collections to stop calling me.

  Business Response

  Date: 01/09/2025

  Thank you for bringing this to our attention. We apologize that you had a negative experience. We see that all units are reporting and a credit has been issued. Please contact us at ********************************************* if you still need further assistance. Thank you, Verizon Connect

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the equipment for electronic logs for my business. They sent me the wrong equipment several times and charged me $4K. I spoke with a rep and she got me approved for return and $0 owed. We returned equipment and they still charged my card. I had to dispute it with my card company. They then started sending me emails threatening to turn my company over for non payment when I am not obligated to pay anything, everything was returned and never used because it was not the right equipment. I have tried on multiple occasions to call them and they hang up after I wait 20+ minutes on hold.

  Business Response

  Date: 01/09/2025

  Customers issues have been resolved / Clients account removed from OCA 

• Initial Complaint

  Date:12/02/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally requested to cancel my contract with Verizon Connect in January 2022. It took four months, but I was finally able to get them to cancel in May 2022. I signed papers they sent stating my contract was being terminated. They stopped charing for ELD service but it is now Decmber and they are still charging me for tracking services, which should have also been cancelled. I have contacted them numerous times by phone and email. I am either ignored or told they will assign someone to finish closing out my account but they never do. My bill is now up to $380.66 due to them neglecting to cancel the account. I would like them to please stop billing me and remove the charges so that my credit is not affected.

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have called 5 times about issues with this account , ticket numbers ********, ********, ********, i emailed case manager ************************* on 11-16-22 @**************************************************** and ***** .***** on 11-21-22 . i called in to customer service and cannot get any help. over last 2 months dealing with same issue . Arbitration seem to be only way i can get some one to contact me .

  Business Response

  Date: 01/09/2025

  Thank you for bringing this to our attention. We apologize that you had a negative experience. We see that all units are reporting and a credit has been issued. Please contact us at ********************************************* if you still need further assistance. Thank you, Verizon Connect