Reviews

Review Details

• Review fromTracey C

  Date: 03/24/2023

  1 star
  I purchased my lawnmower in April 2021, I had to get it serviced last year. I didn't have any issues my mower is still under the manufacture warranty. I went to cut my grass the other day, my mower won't start again. I'm having the same issue as last year only this time it's not the oil line. I Lowes where I purchased the mower they tell me I have to call Yardmax because it's still under the manufacture warranty and the additional don't start coverage until next month. I'm transferred over to Yardmax, I tell the representative what's going on with the mower and I should be easy to find in the system because I had to have my mower serviced last year and I had my claim number from last year. We vary the product and she asked me to have the manual because it sounds like something is wrong with the recoil and they will send me the part so I can fix it. Then she was like it's very easy to fix. She proceeded to tell me what page I was supposed to find how to repair it myself, which she couldn't even find. I had this product for less than two years and had several issues with it including a broken handle which held together with tape at the moment.

• Review fromLydia M

  Date: 03/10/2023

  1 star
  I ordered a Yardmax snowblower a few months ago through Tractor Supply and was sent the wrong hardware kit and manual. I contacted Yardmax and at first was able to get connected with customer service fairly quickly, they said they would send out new hardware and a new manual. I received the hardware kit, no manual. But the hardware kit still did not include all the parts needed for the snowblower. It was still missing a shift arm that was absolutely needed in order for it to run. THIS time when I tried contacting Yardmax again, I tried for days through their phone line. Each day I would be on hold for ***** minutes and the system would then prompt me to leave a message, which I did. No one called me back after leaving a message. I then went to the website and filled out the customer service contact request form, the "preferred" contact method according to the phone system. No one has contacted me back. I also replied to the original email I received from customer service when they confirmed the hardware kit had been ordered. No response. I EVEN emailed another email I found in the signature line of the customer service rep who helped me initially. Still no response yet. I cannot use this snowblower without this part, and I cannot get a single person to respond to my requests for contact.Additionally, I went on their website to look for their social media accounts to attempt contact there. The links on their website are broken, most likely because as far as I can tell they don't have any social accounts except for LinkedIn. It all seems fishy to me, I would not trust purchasing another machine from Yardmax when you cannot rely on customer service to assist with issues.

• Review fromBob W

  Date: 12/21/2022

  1 star
  Yardmax is the worst business I have ever had the experience to deal with. I had to take it in for repair. They did say I was under warranty and where I could take it. They have never responded to the bill I sent in. When I call they put me on hold and never come back. The blower it self rates a -0 on a scale of ****

• Review fromAws A

  Date: 11/20/2022

  1 star
  Trying to order a part online but you cannot chose an adress in ****** for delivery.Calling the customer service and she tells me her computer is down and that she will calle next day but never did Called next day and she said she cannot helpe in ******.I blame ****** as well for bring this brand to ****** with no customer service.

• Review fromJeff M

  Date: 10/12/2022

  1 star
  Horrible customer service. 9 ton log splitter motor seized up after 3 hours of use. They refused to send me a new unit. Would only send me a new motor that I would have to install myself. DO NOT BUY ANY YARDMAX PRODUCTS.

• Review fromjohn g

  Date: 08/18/2022

  1 star
  Avoid any product made by YardMax. They are junk from *****. My lawnmower lasted less than a year. For no apparent reason, the engine seized and could not be repaired. YardMax gave me the runaround and it was clear they had no intention of honoring the warranty.

• Review fromJoe O

  Date: 07/11/2022

  4 stars
  Yardmax has been very accommodating in sending me a replacement wheel even after the warranty expired. **************** has been exceptional which adds great value to this product. I would definitely buy this snow blower again.