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Business Profile

Colleges and Universities

American InterContinental University Online

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colleges and Universities.

Complaints

This profile includes complaints for American InterContinental University Online's headquarters and its corporate-owned locations. To view all corporate locations, see

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American InterContinental University Online has 6 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aiu took advantage of me. Now Zuntafi the debt collector is saying I owe ****** for one month of school. They scam kids. They need to be reported.

      Business Response

      Date: 05/14/2025

      Please refer to the attached response.

    • Initial Complaint

      Date:04/13/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continuously call my phone, even when blocked I continue to get calls. I told them I no longer wanted to be called and I still get called. This is harassment every day its like 7:8 calls from them even on the weekends.

      Business Response

      Date: 04/25/2025

      Please refer to the attached response.

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with American Intercontinental University Online. I do not have a contract with ***********************, I did not sign any paperwork with *********************** stating I would pay or owe them any Money. So I do not have a contract with *********************** that is reporting this to the credit report. They did not provide me with the original contract as requested.

      Business Response

      Date: 03/27/2025

      Please refer to the attached response.

      Customer Answer

      Date: 03/30/2025

       
      Complaint: 23085679

      I am rejecting this response because:

      Sincerely,

      Ouna ********

    • Initial Complaint

      Date:02/19/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business persistently bombards my cell phone with calls. I have never registered, visited, or been affiliated with AIU Online in any way shape or form. Despite rejecting their calls and blocking their numbers, they generate new ones and continue to harass me. The few times I do answer, they immediately hang up.

      Business Response

      Date: 02/24/2025

      Please refer to the attached response.

    • Initial Complaint

      Date:02/17/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keep receiving spam calls from them. I block the numbers and they keep creating new numbers to get in contact with me. 

      Business Response

      Date: 02/21/2025

      Please refer to the attached response.

    • Initial Complaint

      Date:01/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business continuously spams my cell phone with calls; I believe this to be completely unwarranted, and even though I block and continuously attempt to dodge said numbers, they create new numbers and try to spam me further. It's gotten to the point I've used AI to attempt to respond "do not call" (I will not be sharing my voice or any possible personal identifiers) and they just HANG UP. I would not recommend identifying or working with this company, as these predatory practices make it clear that *** demonstrates why for-profit universities are always a scam.

      Business Response

      Date: 01/20/2025

      Please refer to the attached response.

    • Initial Complaint

      Date:11/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm complaining today against my school because there is some funny business going on concerning my FA stipend it's my refund disbursement check it has been with AIU Online for over a week they refuse to cut a check and keep bouncing me around to other departments and I'm absolutely tired I just want my money I got hit during hurricane ****** and it destroyed our home where living out of a hotel it's a disaster that money was going to help me get situated I just need it sent please next step is to report to the **** of education.

      Business Response

      Date: 11/22/2024

      Please refer to the attached response.

    • Initial Complaint

      Date:10/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Military Operations in ***** I am second Lt **** ******** **** Honey ****** J ****** ******, my old email was *******************************************

      Customer Answer

      Date: 10/03/2024

      Try again please the cellphone number that has been f***** with my information, when I have,of who I am,  in paper work and birth certificate, real copy,. ******* I live with doesn't he stole my ssdi, automatically got on ,  I am the original daughter and age of 31 year old born ********* Summer **** , graduated high School 2012 in June , my id is **********

      ***********

      Business Response

      Date: 10/24/2024

      Please refer to the attached response.

    • Initial Complaint

      Date:08/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this school is a scam and I. ***** with more student loan debt then I actually received.

      Business Response

      Date: 09/04/2024

      Please refer to the attached response.

    • Initial Complaint

      Date:03/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have me for 6 accounts and I only attended 2 of them 9 credits in each still haven't got my degree and someone else is usingmy ssn and information getting my fafsa money impersonating me

      Business Response

      Date: 04/02/2024

      Please refer to the attached response.

    American InterContinental University Online is NOT a BBB Accredited Business.

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