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Business Profile

Colleges and Universities

American InterContinental University Online

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American InterContinental University Online's headquarters and its corporate-owned locations. To view all corporate locations, see

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American InterContinental University Online has 6 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have me for 6 accounts and I only attended 2 of them 9 credits in each still haven't got my degree and someone else is usingmy ssn and information getting my fafsa money impersonating me

      Business Response

      Date: 04/02/2024

      Please refer to the attached response.

    • Initial Complaint

      Date:03/23/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is pestering me to sign up for what I believe is a scam degree. I never expressed any desire to join and blocking their numbers only gets them to call on another line.

      Business Response

      Date: 04/04/2024

      Please refer to the attached response.

    • Initial Complaint

      Date:03/06/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This college calls me repeatedly every day( including weekends), multiple times a day. Each phone call is from a different phone number and they will not take me off the call list! This feels like harassment at this point.

      Business Response

      Date: 03/12/2024

      Please refer to the attached response.

      Customer Answer

      Date: 03/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:02/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This school has ripped me off and dismissed me and I just want to finish and they wont let me finish my degree program I want them to pay back my fafsa

      Business Response

      Date: 02/28/2024

      Please refer to the attached response.

    • Initial Complaint

      Date:01/24/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consistent phone calls, I never signed up for anything with them. Different number every time, answering and telling them to stop calling doesn't work and neither does blocking. It just hangs up after answering and it's extremely irritating.

      Business Response

      Date: 01/30/2024

      Please refer to the attached response.

    • Initial Complaint

      Date:11/03/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The school will not provide a receipt for my records for the classes that I paid for. I am a current student needing this information for tax and ********************* purposes

      Business Response

      Date: 12/11/2023

      Please see attached. 

    • Initial Complaint

      Date:07/23/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with AMERICAN INTERCONTINENTAL ***** I do not have a contract with the collection agency trying to collect and reporting this to my credit report . They did not provide me with the original contract as requested.

      Business Response

      Date: 08/09/2023

      Please refer to the attached response.

    • Initial Complaint

      Date:05/01/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This scam college keeps calling and harassing me.

      Business Response

      Date: 05/11/2023

      Please refer to the attached response.

    • Initial Complaint

      Date:04/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Intercontinental University has screwed me out of my stipend and tried to fail me with bogus scenarios saying they didn't get my work and would not let me try to get it in. I just got it straight or so I thought and guess, April 16...no **************** Aide said next month?

      Business Response

      Date: 05/10/2023

      Please refer to the attached response.

    • Initial Complaint

      Date:03/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a student of AIU for a few years earning both my Associate and Bachelor degree! I decided to continue with AIU after my bachelors degree on November 2, 2022. This incident just happened today. Today is my fifth week and my assignments were due on 28 March by 12 AM I completed my assignments and uploaded my week five project. However, I didnt know that the project hadnt submitted to the instructor it was only uploaded to the system. I noticed that once my final grades came in that I received an F and I clicked onto see the reason why, to discover that my week five project had not been submitted. So I opened my laptop and luckily the web browser was still on my uploaded assignment. I took pictures and sent them to my Instructor, my Advisor and I also contacted technical support, in which they advised me to click the submit button to submit the assignment. I successfully sent the assignment, however, the school is refusing to work with me. They see the assignment in the system, however they are refusing to allow the instructor to grade it which means I fail the class. I am a straight A&B student and I really believe that I could rely on a AIU. I see now that I cant and that they are indeed a for-profit school through all my time at AIU they have been knowing that I am in *********** so many times my connections are bad however, with this recent incident I have been battling with malaria typhoid for almost a year with now, being the worse, I believe that, after uploading my assignment, I fell asleep due to taking multiple medications for the malaria typhoid, as well as to manage the pain! my concern is that the academic advisor report made a decision to not assist me, knowing that I had uploaded the assignment at exactly 10:54 PM and the assignment wasnt due until 12 AM! it was all a matter of clicking one button, and AIU FAILED ME! I am very heartbroken as I struggle with trying to get my assignments complete in the health state Im in.

      Business Response

      Date: 04/13/2023

      Please refer to the attached response.

       

    American InterContinental University Online is NOT a BBB Accredited Business.

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