We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

Forth, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started out with this company thinking they was going to get me out of debt faster. However that is far from the truth. After 4 months I'm in worse debt than when I started with them. I was never once told they would only pay one account at a time. While the rest go late. One account that was put into this program link my husband account with it. They than told me because I'm late they will come take his truck. This company has not only screwed up my credit that was over 650 my my husband. I now have under 500. I want all my money back along with them fixing my credit they jacked up. This company is awful will not help with this situation they put me in. I now have to figure out where to get 4 months of late payment on top of the regular payments for 5 companies because if this place.

    Business Response

    Date: 10/26/2023

    We spoke with the client and explained that Forth, Inc. is the administrator of their dedicated savings account and the company responsible for managing their savings account, and disbursing funds for contracts and settlements they entered with other companies. Forth is not their *********** Service Provider, which is the company they contracted to negotiate with their creditors. We have tried to get the client in contact with their *********** Service Provider so they can discuss the contents of their complaint with them and hopefully come to a resolution. If they have additional questions about their savings account or how to contact their *********** Service Provider, we would be happy to assist them.

  • Initial Complaint

    Date:06/16/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20198956

    I am rejecting this response because:

    The company and representatives mislead me at every possible opportunity. Absolutely nothing they told me turned out to be true- they severely damaged my credit, got me sued, and it is completely unacceptable (reviews found online from other clients of theirs will say the same).


    Sincerely,

    ***********************

    re only solution was to finish this nightmare by taking out a loan with a brand new, sub-par lender for the grand total remaining on all the cards to prevent the last company from finishing sueing me. After 2 years, $700/month (which I was told would only be 4 years)- I then had to "settle" by taking out a brand new loan. My new loan became a 7 year, 24% interest loan, continueing to pay nearly $700/month. So, after all this- promising my credit would only take a brief hit, 48 months for $700/month- my credit was severely shot, I was sued, and it became a 9 year payoff at still almost $700/month. I explained all this to a receptionist of sort- and there was NOTHING they could do about it but apologize. It was very "convenient" that my refinanced loan was the exact same monthly payment as the first 2 years... almost as if they worked with the sub-par lending company to hike the interest rate as high as possible to keep my monthly payments I was used to in the first 2 years the same...

    Business Response

    Date: 06/21/2023

    This complaint is regarding the *********** Program this consumer enrolled in. The consumers *********** Program negotiates and settles their debt. Their *********** Program would be the one who contacted the consumers creditors. Forth **** formerly known as Debt Pay Gateway,is a separate company and was the administrator of the consumers dedicated account that was opened for the purpose of saving funds for their *********** Program. We accepted deposits and held the funds in this secure account on behalf of the consumer per the agreement they signed with us so that negotiated settlements could be paid out. Our records indicate the last time we spoke with this consumer was October 26, 2021, and we transferred them to their *********** Service Provider. After receiving this complaint, we called the consumer and tried to follow up and explain Forths role. If the consumer would like to speak with us regarding our role or how to contact their *********** Service Provider, they can call us at ************* and we would be happy to assist them. 

    Business Response

    Date: 06/23/2023

    We have made several attempts to call this consumer with no response. This complaint is regarding the *********** Program which is managed by the *********** Service Provider. Forth is not the *********** Service Provider and cannot speak to the program servicing. We recommend the consumer communicate directly with their *********** Service Provider regarding their program. 

  • Initial Complaint

    Date:12/15/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mostly satisfactory to me. I would like to have my credit score fixed, back to what it was, I am working with my creditors on my own, trying to fix what they ruinedI have received my refund, but I also did call several times to speak with someone about canceling my account. And as to what I was told when I joined, was that they would get in contact with my creditors and start paying down my credit. They ruined my credit score, horribly!!!!

    Sincerely,

    *****************************re went from 6-something to 475, which I dont care right now about that, its the fact that I was trying and this company took advantage of me!!!

    Business Response

    Date: 12/21/2022

    This complaint is regarding the *********** Program this consumer enrolled in. The consumers *********** Program negotiates and settles their debt. The *********** Program would be the one who would contact the consumers creditors.  Debt Pay Gateway is a separate company and the administrator of the consumers dedicated account that is opened for the purpose of saving funds for their *********** Program. We accept deposits and hold the funds in this secure account on behalf of the consumer per the agreement they signed with us so that negotiated settlements can be paid out. Our records indicate the only call we received from this consumer was on November 30th, 2022, and we transferred them to their *********** Service Provider. After receiving this complaint, we called the consumer and tried to follow up regarding the complaint and to explain Debt Pay Gateways role.  This account has been closed and the consumer will be issued a refund. 

Forth, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.