Business Profile

Newspaper

Chicago Tribune

Headquarters

Complaints

This profile includes complaints for Chicago Tribune's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

280 total complaints in the last 3 years.
85 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/14/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last summer I received several promotional offers from Chicago Tribune for the Sunday and Wednesday delivery services, which I took advantage of. Each offer was eventually cancelled because their carrier would not deliver the newspaper at my address at my drive. They would instead deliver it to one or the other of my neighbor's drive. I would call each time and they would say they would credit the $10.80 balance to my account. They never did and continue to this vey day to bill me for it. They sent me another promotional offer for the same. I explained that if they could not deliver the newspapers at my drive, I would cancel again. This time they did deliver the papers to my drive, so I stated I would make payment for the current subscription when I received the bill. They billed me for the current bill and the $10.80 which I was not supposed to pay since they were not able to deliver at my drive instead of my neighbors.
Business Response
Date: 02/28/2025
February 28, 2025

Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune print Wednesday and Sunday home delivery with 7 day digital access subscription.

The feedback and information you provided within this BBB complaint as well as your account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. After reviewing your subscription, I have processed a credit adjustment in the amount of $12.30 of which extended the paid thru date. Thank you for speaking with me regarding this matter and providing assistance to this concern. You were satisfied with this resolution and another invoice will be generated due to this adjustment.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune ***************************** at ************.

Thank you,
******
Executive Resolution Center

Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The credit has not yet post to my account, but I expect it will soon. I have just placed payment for the remaining balance in the mail today.

Sincerely,

Laschuanda ******
Initial Complaint
Date:02/12/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Sunday and Wednesday Chicago Tribune deliveries no longer include local advertisements. The issue remains unresolved despite contacting the customer service team multiple times over the past few months.Each time I call, Im assured it will be addressed, but no action has been taken. This lack of follow-through is disappointing.
Business Response
Date: 02/25/2025
February 25, 2025

Our sincere apologies regarding any inconvenience or frustration associated your Wednesday thru Sunday print along with 7 day digital access associated with your Chicago Tribune subscription.

Your feedback and complaint is acknowledged and information you provided within this BBB complaint as well as your account is being reviewed. Your complaint that you are not receiving a complete newspaper with any designated scheduled ads for your newspaper delivery area is being reviewed. Any local ads that are scheduled are being included so further review is happening to ensure your newspaper has all the applicable inserts that should be included with your newspaper. **************** will be contacting you within the next 5-7 business days to discuss this matter further.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.

Thank you,
******
Executive *****************
Customer Answer
Date: 03/02/2025

Complaint: 22933756

After receiving a response from your team, I was contacted by a Chicago Tribune representative the very next day. They assured me that they would work around the problem. However, as of today, the issue remains unresolved.
Sincerely,

**** *****
Business Response
Date: 03/07/2025
March 7, 2025
Once again, sincere apologies regarding any inconvenience or frustration associated your Wednesday thru Sunday print along with 7 day digital access associated with your Chicago Tribune subscription.

Your additional feedback and complaint is acknowledged and information you provided within this BBB complaint as well as your account is being reviewed.. Any local ads that are scheduled for your newspaper are being included so further review is happening to ensure your newspaper has all the applicable inserts that should be included with your newspaper. Another product with local ads called the Inside Shopper is being started to accommodate your request for more local ads. **************** will be contacting you within the next 5-7 business days to discuss this matter further.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 03/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Customer Answer
Date: 03/14/2025

Complaint: 22933756

I am rejecting this response because:
Hello,
I apologize for the duplicate complaint. The reason I opened this new complaint is that the previous one (ID #********* was closed after Chicago Tribune assured me that they had resumed delivery of Inside Shopper. However, shortly after the case was closed, the delivery was stopped again.
As I am 74 years old, receiving Wednesday's ads is important to me, as I rely on them to plan my grocery shopping. I would appreciate your assistance in ensuring that the delivery is consistently maintained.
Thank you for your attention to this matter.
Sincerely,
**** *****
Sincerely,

**** *****
Business Response
Date: 03/24/2025
March 24, 2025

Once again, sincere apologies regarding any inconvenience or frustration associated with your requested free ad delivery of the Inside Shopper associated with the Chicago Tribune.

Your additional feedback and complaint is acknowledged and information you provided within this BBB complaint as well as your Inside Shopper account is being reviewed. Any local ads that are included with the Inside Shopper should be delivered to your residence and any ads designated by the Advertiser being included with your Chicago Tribune subscription. ****************** will be contacting you within the next 5-7 business days to discuss this matter further.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune ***************************** at ************.

Thank you,
******
Executive *****************
Customer Answer
Date: 06/03/2025
Complaint: 22933756

I am rejecting this response because: I previously contacted you regarding the inconsistent delivery of the Inside Shopper from the Chicago Tribune, but the issue persists. As a 74-year-old, I rely on it for my grocery planning, and its delivery is important to me. I would appreciate your assistance in ensuring it arrives consistently. Thank you for your attention to this matter.

Sincerely,

**** *****
Business Response
Date: 06/11/2025
June 10, 2025
Once again, sincere apologies regarding any inconvenience or frustration associated with your requested free ad delivery of the Inside Shopper associated with the Chicago Tribune.

Your additional feedback and complaint is acknowledged and information you provided within this BBB complaint as well as your Inside Shopper account is being reviewed. . **************** will be contacting you within the next 5-7 business days to discuss this matter further and ensure you are receiving your papers each week.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 06/17/2025

Complaint: 22933756

I am rejecting this response because: I previously contacted you regarding the inconsistent delivery of the Inside Shopper from the Chicago Tribune, but the issue persists. As a 74-year-old, I rely on it for my grocery planning, and its delivery is important to me. I would appreciate your assistance in ensuring it arrives consistently. Thank you for your attention to this matter.

Sincerely,

**** *****
Initial Complaint
Date:02/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I decided to get a subscription and it was said to be $3 a week and over the last 3 months they charged me $34.00 per month. I called to cancel, they hung up and their customer service was awful to deal with. I asked for a refund for this month and they asked if I read their terms. The fact is I had a sense of nostalgia for them but dealing with them made me realize why the paper business should be out of business.
Business Response
Date: 02/17/2025
February 17, 2025

Our sincere apologies regarding any inconvenience or misunderstanding associated with your cancelled Chicago Tribune digital subscription.

The feedback and information you provided within this BBB complaint as well as your cancelled account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that after researching your concern the account was stopped effective February 7, **************************************************************************** the amount of $34 was refunded back to your credit card charged on February 11, 2025. Please allow ***** business days for this refund to be applied back to your credit card charged associated with standard processing times.

For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
Once again, our sincere apologies for any inconvenience associated with this matter.
If you should you have any further concerns or would like to restart your subscription, please do not hesitate to contact our Chicago Tribune ***************************** at ************.

Thank you,
******
Executive Resolution Center
Initial Complaint
Date:02/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Chicago Tribune refuses to stop delivering their promotional "Inside Shopper" although I have now called them repeatedly and emailed them 6 times. It is always soaking wet (garbage before I could ever even look at it), They throw it all over my yard, my driveway, in front of my driveway, in the middle of the street in front of my home. It's very annoying to have repeatedly pick up these red bags of junk papers all over and in front of on my property despite my numerous requests to stop delivering them.
Business Response
Date: 02/17/2025
February 17, 2025
Our sincere apologies for any inconvenience or frustration you have experienced due to the ongoing free Inside Shopper deliveries by the Chicago Tribune.

The local Distributor and ******************* have been notified to cease all deliveries to your residence, going forward. Your address has already been designated as "Do Not Deliver" due to your feedback as this will be reviewed as far as your prior requests for cancellation. Proper course of action will be taken, if needed. Please allow for 7-14 business days to allow for any standard processing times associated with your cancellation request for this matter but your request has been expedited due to the feedback provided.

Again, we apologize for any inconvenience caused and if you have any further issues, please do not hesitate to contact our Chicago Tribune ***************************** at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 02/17/2025

Complaint: 22893686

I am rejecting this response because: Why do I have to wait an additional 714 days before you stop delivery when I have already been waiting for months!!!v This is so disrespectful to me as the property owner!! My repeated requests have been ignored for months, and now you are telling me that I still have to wait for your company to stop throwing unsolicited sales papers onto my property. I want it to cease immediately.

Sincerely,

******* ********-*******
Business Response
Date: 03/05/2025
March 5, 2025
Once again, sincere apologies for any inconvenience or frustration you have experienced due to the ongoing free Inside Shopper deliveries by the Chicago Tribune.

The local Distributor and ******************* have been notified again to cease all deliveries to your residence, going forward. Your address has already been designated as "Do Not Deliver" due to your feedback as this will be reviewed as far as your prior requests for cancellation. Proper course of action will be taken, if needed. This request has been expedited due to the feedback provided.

Again, we apologize for any inconvenience caused and if you have any further issues, please do not hesitate to contact our Chicago Tribune *************************** at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 03/05/2025

Complaint: 22893686

I am rejecting this response because: I walked outside today and there is yet another, reddish pink plastic bag in my driveway filled with local weekly ads/salespapers. You told me weeks ago the exact same thing you stated in this message, yet the unwanted unsolicited papers continue. And calling does no good because you never get through to anyone. I would like a guarantee/assurance that I will not receive anymore papers from your company effective immediately. Because if there is a cease delivery order, then they are not listening to your directive, as evidenced by paper I found in my driveway this morning (either delivered yesterday afternoon or this morning).

Sincerely,

******* ********-*******
Business Response
Date: 03/12/2025
March 12, 2025
Once again, sincere apologies for any inconvenience or frustration you have experienced due to the ongoing free Inside Shopper deliveries by the Chicago Tribune.

The local Distributor and ******************* have been notified again to cease all deliveries to your residence, going forward. Your address has already been designated as "Do Not Deliver" due to your feedback as this will be reviewed as far as your prior requests for cancellation. Proper course of action will be taken, if needed. This request has been expedited due to the feedback provided.

Again, we apologize for any inconvenience caused and if you have any further issues, please do not hesitate to contact our Chicago Tribune *************************** at ************.

Thank you,
******
Executive Resolution Center
Initial Complaint
Date:01/31/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since 2018, the Chicago Tribune has implemented a policy where they deliver "special issues" at an extra cost (which thereby shortens the duration of the subscription that one has paid for). Every year since 2018, upon renewing my Chicago Tribune subscription, I have requested that I not receive (and don't pay for) these "special issues". This has never been an issue, until now. When I called the Chicago Tribune today after receiving a past due bill in the mail (I've also requested not to be billed for receiving hard copy invoices), I was told that "special issues" can only be declined for a maximum of six months. This was never the policy in the past and this wasn't mentioned to me when I renewed by subscription on March 18, 2024. Furthermore, the agent I spoke with said I had an overdue amount of $43 and that my credit would be impacted if I didn't pay this bill right now. Due to the Tribune's unethical business practices, I told the agent that he could immediately cancel my subscription. Since I paid for a one-year subscription on March 18, 2024 (and requested that I not receive (and don't pay for) these "special issues"), I would like my subscription to continue until March 17, 2025. I also request that the Tribune remove any overdue charges (again, when I renewed my subscription on March 18, 2024, I requested (and it was agreed to) that I not receive (and don't pay for) these "special issues"). While I had been a Chicago Tribune subscriber since the late 1990s, their current way of doing business has led me to cancel our business relationship.
Business Response
Date: 02/12/2025
February 12, 2025
Our sincere apologies regarding any inconvenience or misunderstanding associated with your Chicago Tribune Wednesday thru Friday and Sunday print home delivery and 7 day digital service subscription.

The feedback and information you provided within this BBB complaint as well as your account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that additional charges associated with our subscriptions can shorten your original paid thru date. Any additional costs, which shorten your paid thru date, associated with the premium issues are reflected within your account disclaimers as well as the Terms and Conditions. Criteria and details regarding these additional charges are noted on all our new start promotional offers, billing statements and any other correspondence.
In the interest of fairness, due to your feedback and after reviewing your account, I am able to restart your subscription and authorize a credit adjustment in the amount of $74.88 which removed any balance due and extended the paid thru date until March 25, 2025. This additional time would accommodate the time difference of the cancellation and to when the account restarted on Sunday, February 9, 2025. I tried to contact you by phone to discuss this matter further but reached your voicemail.

For any additional information associated with our Terms and Conditions associated with your subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune ***************************** at ************.

Thank you,
******
Executive Resolution Center

Customer Answer
Date: 02/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:01/28/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Chicago Tribune subscription rate charged to customers varies tremendously. Different customers are charged different rates at different times for different durations. As their customer service phone representatives state when calling them, "the Tribune increases rates from time-to-time". In view of this practice, I feel the customer should be able to go to the ******************** website and view what rate they are being charged, especially since many subscriptions are on an automatic renewal. Currently, after signing in on the Chicago Tribune website, and then going to Subscriber Services / Manage Subscription, there is absolutely no way to view how much one is being charged. Neither the dollar value, nor the current duration of the subscription are displayed.
Business Response
Date: 02/11/2025
February 11, 2025

Our sincere apologies regarding any inconvenience or misunderstanding associated with your Chicago Tribune digital subscription.

The feedback is acknowledged and information you provided within this BBB complaint as well as your account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that All subscriptions are CONTINUOUS, which means your subscription will continue and you will be billed until you contact us to cancel. Future prices may be higher, and we reserve the right to increase prices at any time. You will be notified in advance of any change in price. Supply Chain surcharges may apply. For more details and to view the Complete Subscriber Terms and Conditions go to *********************************.

For any additional information associated with our Terms and Conditions associated with your subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.

After reviewing your digital account, it seems you contacted **************** on January 28, 2025 and your promotional digital offer was reflected for your subscription. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.

Thank you,
******
Executive *****************
Customer Answer
Date: 02/12/2025

Complaint: 22867502

I am rejecting this response because:
The response does not address the specific point of my complaint. I do not contest that my subscription is continuous, nor that it is subject to price increases. In fact, the issues raised in the Tribune in response to my complaint only serve to elevate the issue at hand, namely.....
Out of all of the businesses with which I have a subscription or an ongoing automatically renewing payment agreement (of which there are in excess of twenty) it is only the Tribune where I may not go to the business website and VIEW THE CURRENT RATE I AM BEING CHARGED. This is especially aggravating since, as the Tribune points out, this rate is subject to change. Every single other business / organization makes this important information viewable on their website. In fact, in this day and age, I think most people consider this to be a standard business practice. To be fair, I just checked four other newspaper subscriptions which I currently have **************** Washington Post, ******************** and USA Today). On each one, I was able to view the price of my subscription within two clicks of logging into my account. No amount of clicks on the Tribune website will yield this information. It makes me wonder whether this a bad design, or BY design.
Again, to be perfectly clear, my specific complaint is that the Chicago Tribune is that, unlike almost every other business, they do not make the price I am currently paying for their product viewable on their website.
Sincerely,

******* *****
Business Response
Date: 02/18/2025

February 18, 2025

Once again, sincere apologies regarding any inconvenience or misunderstanding associated with your Chicago Tribune digital subscription.

Your feedback and dissatisfaction is acknowledged and information you provided within this BBB complaint as well as your account is being reviewed. Thank you for speaking with me today regarding your dissatisfaction with your inability to view your account's weekly rate online. This information has been noted and your customer experience will be reviewed regarding this matter. At this time, if you would like this information, you would need to speak with a **************** Agent for further assistance with this information associated with your subscription.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.

Thank you,
******
Executive *****************
Customer Answer
Date: 02/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. The response seemed to indicate that they would review the issue I raised and perhaps modify their website at some point in the future. I know such a change may not be made immediately, so I accept their response with the hope that customers will be able to view their subscription cost on the Tribune website at some point in the future.

Sincerely,

******* *****
Initial Complaint
Date:01/15/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Yes, I WANT the Inside Shopper delivered to my house on a weekly basis. I was only receiving it very sporadically about a year ago. I tried contacting the Tribune customer service number a number of times and did not receive the Inside Shopper. So, I was forced to contact the companies that advertise in the Inside Shopper and let them know that I was Not receiving their advertisement's that they were paying for. They contacted me and let me know that they contacted the Chicago Tribune and that I would be receiving the Inside Shopper every week. That worked for about 9 months then all of a sudden, I quit receiving again about 6 weeks ago. I have contacted their customer service to no avail. I want to know why I quit receiving the Inside Shopper and to start receiving it again on a weekly basis. If I do Not receive the Inside Shopper next week Tuesday 1/22/2025 I will contact the companies that advertise in the Inside Shopper again and let them know that the Chicago Tribune is failing to live up to their side of the contract. Can someone Please contact me and let me know that this issue has been resolved, and I am going to start receiving the Inside Shopper.Thanks.
Business Response
Date: 01/28/2025

January 28, 2025

Our sincere apologies regarding any inconvenience or misunderstanding associated with the free Inside Shopper deliveries associated with the Chicago Tribune.

The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed. The local Distributor has been advised to deliver the free Inside Shopper deliveries to your residence as scheduled each week. **************** will contact you directly within the next 7-10 business days to provide any further delivery expectation for your local delivery area at this time.

Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune ***************************** at ************.

Thank you,
******
Executive Resolution Center
Initial Complaint
Date:01/10/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delivery problems started in November 2024, but after a period of time, deliveries were satisfactory. Beginning Monday January 6, 2025 through at least today (Friday January 10) the papers have not been delivered. I have called customer service every day and been told the issue has been escalated to management and that the next day's paper would be delivered. Additionally, one day I was told that that day's missing paper would be delivered the next day (it wasn't - nor was that day's paper). Another day I requested re-delivery that day and that paper was never delivered. I want to get the paper delivered daily (that is what I have paid for).
Business Response
Date: 01/24/2025
January 24, 2025

Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune Subscription.

The information you provided within this BBB complaint and your feedback is being reviewed and proper course of action will be taken, if needed. Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area therefore your deliveries could be temporarily missed or received after our standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. **************** has processed the missed delivery credits during your contact on January 14, 2025 which has extended your paid thru date accordingly. **************** will be contacting you directly within the next 7-10 business days to confirm your newspapers are being delivered to her satisfaction as I tried to contact you by phone but reached your voicemail.

In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.

Thank you,
******
Executive *****************
Initial Complaint
Date:01/07/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Chicago Tribune refuses to stop delivering their promotional "Inside Shopper" although I have now called them 16 separate times. It is always soaking wet (garbage before I could ever even look at it), my dog almost choked on the plastic because it is always on my driveway, and it's obnoxious to have to clean up TRASH on my property. If this was from a neighbor, I would just call the police. I've emailed them multiple times, called 16 times, and this is their ONLY redress.
Business Response
Date: 01/22/2025

January 22, 2025

Our sincere apologies regarding any inconvenience or misunderstanding associated with the Chicago Tribune.
The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, if needed. As there are no active accounts in our system associated with your delivery address, this stop Inside Shopper delivery request will be escalated to the local Distributor for assistance. Your household address has been designated as "Do Not Deliver" to ensure no further newspaper deliveries will be received at your residence. Please allow ***** business days to all papers to finally stop being delivered to your delivery address due to standard processing times.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our ********************************************** at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 01/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, IF THE DELIVERY STOPS. They claim it can take 2 weeks so hopefully I will not see more deliveries after that time.

Sincerely,

******* ********
Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently cancelled my subscription with Chicago Tribune on November 17, 2024 via e-mail informing them that I wish to have my subscription cancelled effective immediately. On the next day November 18 I received an e-mail from someone from their office by the name of ******* *. Amistad confirming that my email about the termination of my subscription has been received by their office. I was being asked if there is anything that they can do in their part to keep me from cancelling my subscription. Also, I was informed that my subscription will remain active and that the delivery will continue until they hear from me. The following day November 19, I responded saying that I would like to cancel/discontinue my subscription as planned. On the same day, I received response thanking me for contacting them and that I will soon hear from them in 72 hours to confirm. After my first email, I requested my bank to cancel all future payments to Chicago Tribune which I had been paying thru automatic deductions on my checking account.Recently, I received a billing thru my mail ****** from Chicago Tribune for $19.11 for December 22. It was also indicated on that billing the subscription are CONTINUOUS and that I will continue to be billed unless I contact them to cancel. This is bothering me since I am working and I don't have the time to keep on contacting them to cancel.
Business Response
Date: 01/17/2025
January 17, 2025
Our sincere apologies regarding any misunderstanding or frustration associated with your former Chicago Tribune subscription.
The feedback and information you provided within this BBB complaint as well as your account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that additional charges associated with our subscriptions can shorten your original paid thru date. Any additional costs, which shorten your paid thru date, are reflected within your account disclaimers as well as the Terms and Conditions. Criteria and details regarding these additional charges are noted on all our new start promotional offers, billing statements and any other correspondence.

For any additional information associated with our Terms and Conditions associated with your subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
After reviewing your concern, customer experience as well as your request, in the interest of fairness I have processed a credit in the amount of $19.11 therefore no further outstanding balance is reflected on your cancelled account. Please disregard any prior bill statements as they are no longer valid due to this credit adjustment.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune ***************************** at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 01/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

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