Business Profile

Newspaper

Chicago Tribune

Headquarters

Complaints

This profile includes complaints for Chicago Tribune's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

280 total complaints in the last 3 years.
85 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Chicago Tribune year long subscription for a year for three dollars on March 27th, 2024. I am trying to cancel the subscription and they are telling me that they dont have my account on file. Also, I have spoke to multiple employees since 12/27 and I still have not been able to cancel my account.
Business Response
Date: 01/17/2025

January 17, 2025

Our sincere apologies regarding any misunderstanding or frustration associated with your former Chicago Tribune subscription.

The feedback and information you provided within this BBB complaint and proper course of action will be taken if any standard procedures were not followed, if applicable. After researching your information additional Proof of Payment is needed as your information is not able to located in the system. Once received, this information will be escalated to our ****************** for further research. **************** will be contacting you directly regarding this matter within the next 7-10 business days.

In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.

Thank you,
******
Executive Resolution Center
Initial Complaint
Date:01/04/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid $209.40 in April 2024 for a year subscription. Four papers a week. Received letter for additional payment in December 2024. Requested information on reason for additional payment after delivery was stopped 1-2-2025. **************** did not respond to request on phone, and stopped talking on phone twice with no answers. I thought the call had dropped both times, they just refused to respond.
Business Response
Date: 01/17/2025
January 17, 2025
Our sincere apologies regarding any misunderstanding or frustration associated with your Chicago Tribune Wednesday thru Friday and Sunday home delivery along with unlimited digital access subscription.
The feedback and information you provided within this BBB complaint as well as your account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that additional charges associated with our subscriptions can shorten your original paid thru date. Any additional costs, which shorten your paid thru date, are reflected within your account disclaimers as well as the Terms and Conditions. Criteria and details regarding these additional charges are noted on all our new start promotional offers, billing statements and any other correspondence.

For any additional information associated with our Terms and Conditions associated with your subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.
After reviewing your concern, customer experience as well as your request, in the interest of fairness I have processed a credit in the amount of $98.83 and restarted your account on Wednesday, January 15, 2025 which has extended your paid thru date until April 12, 2025 . You confirmed you started receiving your newspaper on Wednesday, January 15th during our phone conversation today.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune ***************************** at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 01/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:12/21/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Every week I get a red plastic bag tossed on my lawn from Inside Shopper/Chicago Tribune. I do not even subscribe to the Tribune. The email address does not work and I refuse to wait on hold at the customer service line. All over the internet people are complaining about this problem. The Tribune needs to get a clue and stop this nonsense. I DO NOT WANT GARBAGE DROPPED ON MY LAWN EVERY WEEK. STOP IT!
Business Response
Date: 01/06/2025
January 6, 2025
Our sincere apologies for any inconvenience or frustration you have experienced due to the free deliveries/Inside Shopper associated with the Chicago Tribune.

Your feedback is acknowledged and proper course of action will be taken, if needed. The request to have the free deliveries stopped has been processed in our system therefore the the local Distributor has been notified of the information you have provided and stop request. After researching this concern, there are no active accounts associated with your delivery address at this time. Thank you for your patience and understanding as this is being reviewed for assistance. Your delivery address has been designated as "Do Not Deliver" in our system due to your request.

Again, we apologize for any inconvenience caused and if you have any further issues, please do not hesitate to contact our Chicago Tribune *************************** at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 01/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I note that despite its claim that there is no account the junk has still been delivered as has been the case for so many others complaining. Yet another reason NOT to subscribe to the Trib.

Sincerely,

******** **********
Initial Complaint
Date:12/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am looking to speak with a US ***resentative in the fraud department.Customer service *** overseas said there is no ***s in the ** and someone would call be back regarding my complaint. Issue... received a call from a *** Wednesday Mov 27th around 8PM regarding my account. I have a balance due. After making an adjustment she asked for payment. I proceeded to give her my banking information. to pay the balance. The next day my account was compromised with a bill from ***** I was unaware of this until I received a second call on December again saying I owed a small amount, Once again I gave my banking info to the ***. **** day a *********** bill was paid. Your ***s overseas are stealing the banking information and you should be aware of this situation,
Business Response
Date: 01/03/2025
January 3, 2025
Our sincere apologies regarding any inconvenience or misunderstanding associated with your Chicago Tribune home delivery subscription. Thank you for your recent payments and continuing to be a valued home delivery subscriber.

The information you provided within this BBB complaint and your feedback is being reviewed and proper course of action will be taken, if needed. Please be advised we take your feedback seriously and this information has been forwarded for research with our third party vendor who handles the non payment outbound calling as to ensure all security procedures transpired. These procedures will be reviewed during your callback to pay the outstanding balance due in the amount due of $35.44 which was processed and reflected on your account dated December 1, 2024 and second payment dated December 15, 2024 in the amount of $33.12 which paid your account until April 26, 2025. This information was discussed with you during our phone conversation on January 2, 2025 as well as the additional information regarding these additional charges claims during my email correspondence. This information regarding the details of the AT&T and *********** charges which should have corresponding account information is required in order to further research your claim(s).

You may respond back to the email you received regarding this request. Once received, any further information will be forwarded to you by email and/or phone contact. Please allow 7-10 business days for further research once Chicago Tribune has received your this requested information.

Thank you,
******
Executive Resolution Center
Initial Complaint
Date:12/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have paid the Chicago Tribune $1337.76 since 12/29/2023 for w7day/week home delivery. Charge of $738.36 was paid 12/26/2023. Charge of $299.40 was paid 7/19/2024 via credit card. Following this charge, I was informed that the subscription was up-to-date through 04/2024. Next received a call on 10/06/2024 that the payment of $299.40 was not processed and that $260 was owed. This was paid by credit card with affirmation that the subscription was paid through 04/2025. Delivery of the paper was stopped on 12/13/2024 stating there was a balance of $133.77. **************** incident ****** was initiated on 12/16/2024. Supervisor **** could not identify the payments. After strong encouragement she was able to identify the payments after my refusal for her demands for payment of an outstanding balance. I was then told it would be 48 hours before another supervisor could make a decision regarding the account.**** stated that the supposed $133.77 was to be zeroed out and the subscription is canceled.That does not satisfy me as the subscription was reported by Tribune personnel to have been paid through 04/2025.Additionally, your website states a 52wk/7 day delivery for $2.99/week. Can you explain the discrepancies .Also, is there a way to opt out of your "premium issues" which you charge $13.99/issue?
Business Response
Date: 12/30/2024
December 30, 2024

Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune home delivery subscription. Thank you for your continuing to be a valued home delivery subscriber.

The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. **************** is contacting you directly to review with you the details and additional charges associated with your subscription which may shorten your paid thru date. Also, your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled. For more details and to view the Complete Subscriber Terms and Conditions associated with your home delivery subscription, please go to ******************************************* to your ****************** contact and in the interest of fairness, a credit adjustment in the amount of $198.80 has been processed therefore no further balance is due at this time as well as you agreed to restart your subscription with a promotional offer discussed during your **************** contact.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 12/31/2024

Complaint: 22692989

I am rejecting this response because: The Chicago Tribune's response failed to acknowledge that I have opted out of the Premium Editions to the subscription, thus there are to be no "additional charges" to the new subscription. A copy of that email is below.
Dear Mr. *************** you for contacting the Chicago Tribune.
Re: Account Number: ********
We are sending you this email in response to your recent contact with our customer service department. Thank you for accepting our offer. Please accept this email as confirmation that your subscription rate will be changed to $3.99 per week or $207.48 for 52 weeks effective on December 18, 2024.
Please be advised that prices on future billing may be higher and we will send you an advance notice prior to any changes.
Also, you have been opted out from the Premium editions. However, since Premium issues are part of your subscription, they will continue to be delivered at no additional cost.
If you require further assistance, please call our customer service number at ************** or simply respond to this email.
Customer Service Advocate
**************
[REF:413812122]

Sincerely,

**** *****
Business Response
Date: 01/06/2025
January 6, 2025
Once again, sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune home delivery subscription.

The additional feedback you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. It seems during your **************** contact it was discussed with you regarding the additional premium charges and that your account was opted out due to your dispute with this company policy. This is a discretionary resolution due to your prior complaints with this company policy based on retaining this specific account active and is non transferrable. For any additional information associated with our Terms and Conditions associated with your subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 01/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:12/15/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just recently filed a complaint and heard finally from ****** in customer service, regarding the ongoing issue in my area of missing papers. Lately they deliver two papers in one day, one from the day before, (the missed delivery) and then the paper due that day. ******, who I have talked to multiple times in the past, stated as she has in the past, that she will follow up with the local distributor in my area. These missed papers have only gotten worse after the Tribune began having their paper produced by the ************* Today, Sunday 12/15, I was walking my dog at 8:30 am and I saw the *************** guy delivering papers on my street. To my amazement, he passed right by my house, and did not deliver the paper. I went inside my house, grabbed my car keys and tracked him down. I asked him why my paper was not delivered, and he does not speak good English, but he did give me a newspaper and I went on my way. I wonder if this driver has been told due to the previous issues that a "supervisor" delivers my paper and that is why he did not deliver my paper. Regardless, I should not have to jump in my car to track down a driver. Perhaps the delivery agency is sick of me complaining and is now purposely making things worse, due to my complaints. If the Tribune cannot deliver my paper, then I want refunded the amount I paid in October (10/27/24) $119.87 and then we can end this ridiculousness. This is not what I want, but I should not have to go through this to get a paper delivered, and have a mystery on a daily basis if a paper will come. I also would like an explanation why my paper was not delivered today that I had to chase the guy down in my neighborhood. I realize the the Tribune may be short on driver's but if that is the case, they should not offer home delivery service. I would like contact from ****** or senior staff can contact me on this ongoing issue via phone call, no email please ************.
Business Response
Date: 12/30/2024
December 30, 2024
Our sincere apologies for any ongoing inconvenience or misunderstanding you have experienced associated with your Chicago Tribune home deliveries.
The information you provided within this BBB Complaint and your home delivery account is continued to be reviewed and proper course of action will be taken, if needed. You will be contacted directly within the next 5-7 business days to discuss this matter further.
In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune ***************************** at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 12/30/2024

Complaint: 22689608

I am rejecting this response because:
The response from ******, who is the person I normally speak to is that someone will contact me, likely her, in 5-7 business days. Once that happens, ****** will send another response based upon our conversation in that 5-7 days that we are on track and the problem is resolved. My question was not answered on my BBB complaint, that it appears that a supervisor was asked to deliver my paper and this went on about a week, which lead to the incident on that Sunday where the regular delivery guy passed my house and I had not gotten a paper from the supervisor. So a lack of communication between the corporate office and the delivery location.
My paper has been coming late, but at least for the last couple of weeks since I sent this latest complaint, it has been coming, from the regular delivery driver.

Sincerely,

**** *****
Business Response
Date: 01/07/2025
January 7, 2025
Once again, sincere apologies for any ongoing inconvenience or frustration you have experienced associated with your Chicago Tribune home deliveries. Thank you for continuing to be a valued home delivery subscriber.
The additional information you provided within this BBB Complaint and your home delivery account is continued to be reviewed and proper course of action will be taken, if needed. Thank you for speaking with me this morning to confirm receipt of your newspaper deliveries except with a concern on December 15th of which had been escalated to the local Distributor.
If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune *************************** at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 01/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:12/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Mom had a weekend only subscription. I called and changed it to daily in November. She was charged over $68 on 11/25 and was to start receiving the paper daily and two papers on the weekend due to the schedule. She received a few, and now she isn't getting any. I called yesterday and they told me that it was "fixed" and she would start getting the paper a few days ago and that the subscription would be changed on-line in 24 hours. It is still saying Sunday only. If this continues I am putting a complaint in to the credit card company to get her money back and we will cancel the subscription. There is no reason I should have to keep checking on this for her.
Business Response
Date: 12/27/2024
December 27, 2024

Our sincere apologies regarding any inconvenience or frustration associated with your mother's Chicago Tribune home delivery subscription. Thank you for your recent payment and continuing to be a valued home delivery subscriber.

The feedback and information you provided within this BBB Complaint and your mother's home delivery account are being reviewed and proper course of action will be taken, if needed. Please be advised since there are open routes concerns causing temporary delivery delays in the area at this time therefore your deliveries could be temporarily missed or received after our standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. The information you provided within this BBB Complaint as well as your account have been reviewed and **************** has processed the missed delivery credits during your contact on December 23, 2024 which has extended your paid thru date accordingly. Also, this account has been reviewed and the change from Sunday only to 7 day delivery was processed effective December 10, 2024 so the system should be reflective of this change at this time. **************** will be contacting you directly within the next 7-10 business days to confirm your mother's newspaper are being delivered to her satisfaction.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 12/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Customer Answer
Date: 02/03/2025

Complaint: 22679791

I am rejecting this response because: hello i would like to reopen Complaint ID: ******** as the buisness promised me a resolution and after the complain was closed they changed their minds and lied to me about t** i tried to open a new complain but it was rejected because of its duplicate i would like to add some emails that i have recieved were they have admitted to all the issues.

Sincerely,

***** *********
Business Response
Date: 02/06/2025
February 6, 2025
Once again, sincere apologies regarding any inconvenience or frustration associated with your mother's Chicago Tribune home delivery subscription. Thank you for your recent payment and continuing to be a valued home delivery subscriber.

The additional feedback and information you provided within this BBB Complaint and your mother's home delivery account are being reviewed and proper course of action will be taken, if needed. **************** contacted you directly to discuss the subscription scheduled delivery service days as the account is reflective of 7-day service home delivery. Also, you were advised of the subscription's paid thru date and confirmed the ability to pay the corresponding bill statement online or by contacting ****************.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.

Thank you,
******
Executive Resolution Center
Initial Complaint
Date:12/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/11/23 I contacted Tribune *********************** *************) re: bill from A.R.M. *************** (collections agency) for $18.61. I spoke with ***** at Chicago Tribune ***************** I explained that we had accepted a deal for our subscription on 5/12/23 and that the agreed upon subscription was supposed to be paid through 11/20/23, so we dont owe anything. ***** said that because of special editions that are included with the subscription, our subscription period was shortened to 6/24/23 and that the $18.61 makes us paid up through 11/25/24. I argued that doesnt make sense and how can they charge us more than the subscription price that was agreed to? She just kept saying that its because of the special editions like the Chicago Magazine that got delivered with the paper, etc. I told her I would pay the $18.61 but then wanted our subscription cancelled and I do not want anyone contacting us again. I paid with a **** credit card over the phone for one time charge of $18.61 (confirmation #****Z514610). I confirmed that a) this payment means we are paid in full, b) our subscription is now cancelled, and c) no one from Chicago Tribune will contact us again about a subscription. She confirmed this info. On 12/1/24, I discovered that 2 additional charges for "Chicago Trib Subscription" were made to the same **** credit card: on 5/15/24 a charge of $32.50 and on 10/6/24 a charge of $37.50. We received no billing notices or any communication after my call on 12/11/23. We have continued receiving Chicago Tribune newspapers every Sunday, which just get recycled. When I logged into our Chicago Tribune account today (12/1/24), the dashboard indicates that our subscription is stopped and there is no payment method on file. I will be disputing the 10/6/24 charge with the bank, but too much time has passed (more than 60 days) to dispute the 5/15 charge.
Business Response
Date: 12/13/2024
December 13, 2024

Our sincere apologies for any inconvenience or frustration you have experienced associated with Chicago Tribune and **************

The information you provided within this BBB complaint is being reviewed and proper course of action will be taken, if applicable. Please be advised that your Chicago Tribune Account ******** was stopped effective September 24, 2023 of which the balance in the amount of $18.61 was paid on December 11, 2023 therefore no further balance is due for this stopped account. ARMS collections has been notified no balance is due for this account so you would no longer be contacted as this account is in good standing. For your Account ********* associated with the publication of The Doings **** Ridge, the payments you are referencing are associated with this subscription, as the payment in the amount of $37.50 was returned back to you due to your credit card dispute you discussed in this complaint. Also, these payments are for dates of service from April 12, 2024 until October 2, 2024. In the interest of fairness, due to your request of refund, I have processed a refund of $32.50 which will be refunded to you by refund check and will be received within the next 30 days due to standard processing times and **** mail timetables. Also, the Sunday Only complimentary Chicago Tribune newspaper has been cancelled due to your feedback effective December 15, 2024. Please be advised you still have an active Account ********* for the The Doings Hinsdale of which you should be receiving invoices associated with this subscription as there is a balance due. I tried to contact you directly but reached your voicemail.

If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our ************* *************************** at ************

Thank you,
******
Executive Resolution Center
Initial Complaint
Date:11/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 5 back issues - the company shipped me 1 (not 5). I have attempted to contact the Tribune, however the HELP section email address ************************************* comes back as undeliverable. The fact that I received 1 newspaper and not 5 can be verified by the attached photo - 5 newspapers weigh over 1 lb and cannot be shipped First Class Mail. I would like to receive the 4 additional newspapers or be refunded the difference. Order # ********* Tribune Help Page ********************************************************
Business Response
Date: 12/10/2024
December 10, 2024

Our sincere apologies for any inconvenience or frustration you have experienced due to the customer experience associated with your ********************** store purchase.

The information you provided within this BBB Complaint is being reviewed and proper course of action will be taken, if needed. The email address for the Chicago Tribune store at *********************************** is being reviewed for ******************** It has been confirmed that the auto generated response is there with all applicable information with store response times and hours of operation.

You will be contacted directly and provided assistance with your back copies concern by the Chicago Tribune store within the next 7 business days.

Thank you,
******
Executive *****************
Initial Complaint
Date:11/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to delivery (I should say littering) of the Inside Shopper advertisement circular to my property numerous times after I have called and requested this delivery to be stopped. I get the same line from the people I talk to as well: We will make the proper notifications and will escalate this as well. Usually, the deliveries stop for a couple of months and then start again (also, very unacceptable), but this time they havent even stopped delivering this trash to my house! Apparently they use a contractor that drives around the neighborhoods and throws these circulars out the window onto peoples property, a majority of times on the sidewalks. This is littering and actually violates a City of Chicago Ordinance (10-8-480 - Casting refuse and liquids). This is unsolicited material that I have earnestly tried to stop from being delivered many times and yet this is still happening. I have contacted the aldermans office about this as well, hoping to be able to take some kind of legal action against this matter if this issue isnt resolved.
Business Response
Date: 12/09/2024

December 9, 2024

Our sincere apologies for any inconvenience or frustration you have experienced due to the free deliveries associated with the Chicago Tribune.

Your feedback is acknowledged and proper course of action will be taken, if needed. The request to have all Inside Shopper and/or free deliveries stopped has been processed in our system therefore the the local Distributor has been notified of the information you have provided and ongoing request. After researching this concern, there are no active accounts associated with your delivery address. Thank you for your patience and understanding as this is being reviewed for assistance. Your delivery address has been designated as "Do Not Deliver" in our system due to your request.

Again, we apologize for any inconvenience caused and if you have any further issues, please do not hesitate to contact our ********************************************** at ************.

Thank you,
******
Executive *****************
Customer Answer
Date: 12/15/2024

Complaint: 22611411

I am rejecting this response because as much as I would like to believe that this will solve the problem, this is the third time that I am going through this process. Everything is good for a few months, then the deliveries start up again. I dont know what the issue is because it cant be that hard to update new delivery drivers on the do not deliver addresses. Anyway, I will not be satisfied until these deliveries to my address stop for good.
Sincerely,

*** *******
Business Response
Date: 12/23/2024
December 23, 2024
Once gain, sincere apologies for any inconvenience or frustration you have experienced due to the free deliveries associated with the Chicago Tribune.

Your additional feedback is being reviewed and proper course of action will be taken, if needed. The request to have all Inside Shopper and/or free deliveries stopped has been processed in our system therefore the local Distributor has been notified once again of the information you have provided and ongoing request. After researching this concern, there are no active accounts associated with your delivery address. Thank you for your patience and understanding as this is being reviewed for assistance. Your delivery address has been designated as "Do Not Deliver" in our system due to your request.

Again, we apologize for any inconvenience caused and if you have any further issues, please do not hesitate to contact our ******************************************** at ************.

Thank you,
******
Executive Resolution Center

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