Reviews
This profile includes reviews for Chicago Tribune's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 78 Customer Reviews
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Review fromColleen F
Date: 05/28/2025
1 starColleen F
Date: 05/28/2025
The Chicago Tribune continues to engage in deceptive billing practices. I had been paying $6.50 every 6 months for digital access only. They increased my rate to $103.74 every 6 months without any notification at all. No email, no letter, no call, no notification at all. They flat out lied to me saying they sent an email and a letter. They initially refused to ****** my subscription and refund me. They again lied by saying I had not been charged the $103.74 despite the fact the only way I even knew about the charge was because I received a text message from my credit card company. I had to ask for a supervisor to get my subscription canceled and to get refunded. **************** was rude, rude, rude and dismissive. There needs to be an investigation into the ongoing deceptive billing practices of the Chicago Tribune.
Chicago Tribune
Date: 05/29/2025
May 28, 2025Our sincere apologies regarding any inconvenience or misunderstanding associated with the Chicago Tribune.The information you provided within this BBB Complaint and your feedback is being reviewed and proper course of action will be taken, where applicable. After reviewing your billing concern, **************** did adjust and provide a full refund of your last payment in the amount of $103.74 which was processed on May 28, 2025 due to your dissatisfaction even with our no refund policy. Please be advised that the rate you received is a promotional offer for a specific time frame of which with this continuous subscription the next available rate would be applied. This refund will be applied back to the credit card charged within the next ***** business days due to standard processing times.For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is ************ the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.Thank you,KatinaExecutive *****************Review fromL L.
Date: 05/25/2025
1 starL L.
Date: 05/25/2025
If I can leave less than one star I would. Don't receive my deliveries don't receive my deliveries where they should be delivered don't receive my deliveries at all I complain I complain I complain customer service they give me the same scripted response we're going to escalate this and nothing is ever done they are literally getting paid to do nothing the delivery carrier gets away with whatever they want to get away with they don't have to deliver the paper they don't have to do their job and Chicago Tribune does not care. They denied me a refund of all of my subscription payments cuz I'm paid up for months but yet I still do not receive service.Chicago Tribune
Date: 05/27/2025
May 27, ********************************************************* misunderstanding associated with your Chicago Tribune print delivery and digital access subscription. The information you provided within this BBB Review and your feedback is being reviewed and proper course of action will be taken, where applicable. Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Your missed deliveries have been processed by **************** of which extended the paid thru date on your subscription. Due to your feedback, **************** will be contacting you directly within the next 7-10 business days to review if any additional assistance is needed regarding your delivery concern(s).For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.Thank you,****** ***************************Review fromSean L
Date: 05/21/2025
1 starSean L
Date: 05/21/2025
I have home delivery. There are periods where the paper will not be delivered for 2-3 days in a row. I go online and request a redelivery which does not happen. I call (the call goes to a call center in the ***********). I am told they will escalate, they will investigate and that I will get my paper. I do not get my paper. When I request a phone call to explain what is going on, I am told I will get a call in ***** hours. No call ever comes. The customer support in the Philippines is incapable of helping or lacks the resources to help. Not a one time event. This has happened 3 time this year already.Chicago Tribune
Date: 05/27/2025
May 27, ********************************************************* misunderstanding associated with your Chicago Tribune print delivery and digital access subscription. The information you provided within this BBB Review and your feedback is being reviewed and proper course of action will be taken, where applicable. Please be advised since there are at times temporary open routes concerns causing temporary delivery delays in the area, your deliveries could be temporarily missed or received after our standard delivery times for your subscription. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. Your missed deliveries have been processed by **************** of which extended the paid thru date on your subscription. Due to your feedback, and as per your request processed, no recent missed delivery concerns are noted therefore **************** will be contacting you directly within the next 7-10 business days to review if any additional assistance is needed.For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.Thank you,****** ***************************Review fromChandler C
Date: 05/15/2025
1 starChandler C
Date: 05/15/2025
The Tribune's billing practices are predatory and most likely unlawful. A quick ****** search shows you they've been sued several times via class action. They'll give you a promotional rate (3-6 bucks/year) and then one year later start charging you exorbitantly high amounts out of nowhere. If you don't have up to date card information, they'll harass you and/or put you in arrears, all while you can't see that a charge exists on your side of the account. I've called several times to cancel and they just refuse. It's honestly the most egregious customer service issue I've ever experienced. I hope another class action comes their way and they go bankrupt. They should be ashamed as an institution of "journalism."Chicago Tribune
Date: 05/27/2025
May 27, ********************************************************* misunderstanding associated with your Chicago Tribune Digital only access subscription. The information and feedback you provided within this complaint is being reviewed and proper course of action will be taken, where applicable. After reviewing your former continuous subscription, it seems the new start order was placed thru our website with an start date of April 16, 2024 of which your credit card information was provided by the customer at time of order. **************** had cancelled your subscription effective May 21, 2025 during your **************** contact and it seems advanced notice bill statements were generated two weeks prior to the payment to allow for customers to contact **************** with any concerns. In the interest of fairness, due to your feedback even with our no refund policy, I have processed a full refund of all payment charge(s) for the total amount of $22.96 back to your credit card charged. Please allow up to 14 business days for this refund to be applied back to your credit card associated with standard processing times.For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.Thank you,****** ***************************Review fromDawn S
Date: 05/14/2025
1 starDawn S
Date: 05/14/2025
The Chicago Tribune raised my subscription price for eight weeks by over $200 without notifying me of the change. When I called to inquire about it, the explanation was that they had increased fees! While the representative fixed it, this is the second time this has happened within a three month timeframe, buyer beware!Chicago Tribune
Date: 05/27/2025
May 27, ********************************************************* misunderstanding associated with your Chicago Tribune print delivery and digital access subscription. The information and feedback you provided within this complaint is being reviewed and proper course of action will be taken, where applicable. After reviewing your continuous subscription, it seems that the promotional offer had transpired therefore the next available home delivery rate was applied. All subscriptions are CONTINUOUS, which means your subscription will continue and you will be billed until you contact us to cancel. Future prices may be higher, and we reserve the right to increase prices at any time. In the interest of fairness, due to your feedback even with our no refund policy, I have processed a refund of the rate difference back to your credit card charged. Please allow up to 14 business days for this refund to be applied back to your credit card associated with standard processing times.For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune *************************** at ************.Thank you,****** ***************************Review fromElisa C
Date: 04/25/2025
1 starElisa C
Date: 04/25/2025
Deplorable customer service. Called to cancel subscription which was paid through April 20th, a Sunday. Did not receive paper for that day and was charged for the renewal the next day. Called for a refund and was informed they initiated refund for $179 and change. I was charged $182 for renewal. I called to check on the refund and was then told I was due a refund for $177 and change. I asked why my refund continues to dwindle in amount. Hopefully I will be refunded the entire amount in 5 to 7 days. I'm honestly not holding my breath.Chicago Tribune
Date: 05/09/2025
Our sincere apologies regarding any inconvenience or misunderstanding associated with your former Chicago Tribune subscription.. The feedback and information you provided within this BBB review is being reviewed and acknowledged. Proper course of action will be taken if any standard procedures were not followed, if applicable. **************** will be contacting you directly to discuss this matter further as well as provide any assistance to your concern(s). For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled. Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************. Thank you, ****** Executive Resolution CenterReview fromRay B
Date: 03/27/2025
1 starRay B
Date: 03/27/2025
I have been a subscriber for over 50 years! The customer service is really customer dis-service. The ******************** has no corporate phone numbers, and all phone numbers posted are answered and require prompts to reach customer service, which is off shore. I have had billing problems, even on auto-pay! Delivery problems are handled haphazardly, and as of 11:00am today, March 27th,I still do not have a paper! I am retired and paying $89.96 per month. I would like to speak to management in Chicago, not off shore, to amicably resolve this issue.Chicago Tribune
Date: 04/02/2025
Our sincere apologies regarding any inconvenience or misunderstanding associated with your Chicago Tribune subscription. Thank you for being a valued long time subscriber.The feedback and information you provided within this BBB review is being reviewed and acknowledged. Proper course of action will be taken if any standard procedures were not followed, if applicable. **************** will be contacting you directly to discuss this matter further as well as provide any assistance to your concern(s).For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.Thank you,****** ***************************Review fromMax K
Date: 03/03/2025
1 starMax K
Date: 03/03/2025
After some misunderstandings about subscription price I signed up on the phone for a 1 year subscription for $519.40 on Nov. 11, 2024. This is confirmed by emails from the Tribune Consumer services. Diverting from this our contract the Tribune charged my credit card $589.92 on Nov. 20, 2024. Disregarding those facts as confirmed in correspondence the Tribune has not honored my multiple requests for repayment of the difference of $70.12. This is either ignorance and/or incompetence on the part of the customer service agents or simply a business concept to keep any money once collected, regardless whether rightfully collected or not. Documentation of my claims and their responses is available on request. In any case this treatment is not what I would expect from the Tribune or any other honest business. Maybe you can help me to bring a solution to this case.*** *******Chicago Tribune
Date: 03/17/2025
Our sincere apologies regarding any inconvenience or misunderstanding associated with your 7 day print and digital Chicago Tribune subscription.The feedback and information you provided within this BBB complaint as well as your cancelled account is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. Please be advised that after reviewing your account and in the interest of fairness, I have processed a refund in the amount of $70.12 has been processed back to your credit card charged. Please allow ***** business days for this refund in the amount of $70.12 to be applied back to your credit card charged due to the standard processing times.For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune *************************** at ************.Thank you,****** ***************************Review fromJoan A
Date: 02/24/2025
1 starJoan A
Date: 02/24/2025
Predatory practices by the Chicago Tribune. There should be televised reports and or a class action lawsuit about the scam. Having their electronic fingers in elderly people's pockets with no limit to how much they can help themselves to is incredible. Anyone reading all of these 1 star reviews can plainly see this is no accident nor misunderstanding.Chicago Tribune
Date: 03/17/2025
Our sincere apologies regarding any inconvenience or misunderstanding associated with your Chicago Tribune subscription.The feedback and information you provided within this BBB review is being reviewed. Proper course of action will be taken if any standard procedures were not followed, if applicable. **************** will be contacting you directly to discuss this matter further as well as provide any assistance to your concern(s).For any additional information associated with our Terms and Conditions associated with your former subscription, please refer to *********************************. Please be advised your purchase is subject to the Terms in effect on the date of purchase unless the Terms are updated as your subscription continues, in which case the most up to date version of the Terms will apply. By purchasing a subscription, you accept and agree to the Terms in effect on the date of purchase or as otherwise updated until your subscription is cancelled.Once again, our sincere apologies for any inconvenience associated with this matter. If you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.Thank you,KatinaExecutive *****************Review fromShana C
Date: 12/19/2024
1 starShana C
Date: 12/19/2024
I've subscribed for almost 30 years, and every 6 months, they send an invoice $30-$50 more than my 13-week rate. When I call, they tell me I'm going to receive the special issues with this subscription. There's nothing different about it. Then they make me an offer to charge that new, higher amount, but extend the duration of weeks. This time, I said no. Give me the regular rate I was paying for ************************************************************************************ 48 hours to add it again. Before 48 hours happened, I received two invoices: one with my regular rate, and the other $32 higher. Their response when I called? Pay the higher amount, wait for the charge to show up in my account, then call to ask that they refund the difference. Absolutely abusive practice. Chicago Tribune, please don't respond to this with a we apologize message. I can see your other responses posted here. If you were actually sorry, perhaps you'd change your membership sales strategies to reward loyal subscribers instead of punishing them. No wonder the paper is declining. It shouldn't be this hard to have a relationship with a business.Chicago Tribune
Date: 12/30/2024
December 30, ********************************************************* frustration associated with your Wednesday and Sunday Chicago Tribune home delivery subscription. Thank you for your continuing to be a valued home delivery subscriber. The information you provided within this BBB Review and your home delivery account is being reviewed and proper course of action will be taken, if needed. **************** is contacting you directly to review with you the details of your complaint as it seems there was contact on December 17, ****************************** the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************. Thank you, ****** Executive Resolution Center
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