Reviews
This profile includes reviews for Chicago Tribune's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 78 Customer Reviews
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Review fromJim M
Date: 12/16/2024
1 starJim M
Date: 12/16/2024
Billing scam. If you are on the Trib's EasyPay system, watch the billing dates. The frequently start the next billing period 2 to 4 days prior to the end of the current billing period. I have had to call the Trib every other month to get my billing correct. Also, the automatic answering robot wants to hand up. It asks what the call is about. When I said "billing", it asked if I wanted to update my credit card number. When I said "no", it said "ok, you can hang up now". I have complained before about the robot answering, but apparently the Trib doesn't care enough to fix it.
Chicago Tribune
Date: 12/30/2024
December 30, ********************************************************* frustration associated with your Chicago Tribune home delivery subscription. Thank you for your continuing to be a valued home delivery subscriber.The information you provided within this BBB Review and your home delivery account is being reviewed and proper course of action will be taken, if needed. **************** is contacting you directly to review with you the details of your complaint as it seems there was contact on December 16, ****************************** the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.Thank you,****** ***************************Review fromDeirdre W
Date: 12/05/2024
1 starDeirdre W
Date: 12/05/2024
I've been a Chicago Tribune subscriber for over 30 years. I make payments via customer service because it is the only way to ensure I am not charged an extra $10 dollars each for their "Premium" add-ins. On October 1, 2024, I made a payment over the phone with a customer service *** for 13 weeks of service (no premium issues) which I was told would cover service through Dec. 25th. Over the last 3 days I have been bombarded with phone calls from the Chicago Tribune. Because my service is not due for renewal, I ignored the first couple of calls. After 3 calls and no messages, I began to block the number. But the calls continued as they come from multiple phone numbers. Finally, I answered the phone today and the *** told me that my account was overdue. When I informed him that I had paid on October 1st for 13 weeks, he claimed that my service was only covered until Dec. 5th. So, first he claimed I was in arrears, then he said he could see the payment but it was not for a standard 13 weeks. Finally, I cancelled the subscription. If the sales ***s are telling lies about coverage and payments, this is fraud plain and simple. I looked for an address or email address to send my complaint, but of course none is published. There is no point in contacting customer service as this is the source of their fraudulent activity.Chicago Tribune
Date: 12/06/2024
Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune subscription. Your feedback and customer experience is acknowledged and proper course of action will be taken, if needed. **************** will be contacting directly to discuss what transpired and provide any further assistance regarding this matter. In the meantime, you may contact **************** at ************ for any assistance regarding this concern as we value your feedback. Thank you, ****** Executive Resolution CenterReview fromlisa c
Date: 10/16/2024
1 starlisa c
Date: 10/16/2024
Watch your billing statements....usually you pay for 3 months at a time, and the last few times they have switched dates, then they started sending me incorrect billing statements. Thank goodness I saved all previous statements to reference how they were changing subscription dates....Chicago Tribune
Date: 10/21/2024
October 21, 2024
Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with your former Chicago Tribune subscription.
The feedback and information you provided within this BBB review as well as your cancelled account have been reviewed. Additional charges associated with the subscription shorten your original paid thru date. Any additional costs, which shorten your paid thru date, are reflected within your account disclaimers as well as the Terms and Conditions. Criteria and details regarding these additional charges are noted on all our new start promotional offers, billing statements and any other correspondence. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc. Also, there was a weekly rate change due to your promotional time frame had transpired. Customer Service has been in contact with you on August 1, 2024 and assisted by discussing this information as well and processed credit adjustments which extended the paid thru date. Also, during your Customer Service contact on October 7, 2024 your outstanding balance in the amount of $38.53 was credit adjusted therefore no further balance is reflected on the account at this time. This information was discussed with you during your Customer Service contact during your contact on October 14, 2024.
Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune Customer Service Department at 312-546-7900.
Thank you,
Katina
Executive Resolution CenterReview fromLuke A
Date: 10/07/2024
1 starLuke A
Date: 10/07/2024
I have called 5 times to cancel, every time I receive verbal confirmation that my subscription is cancelled. Lo and behold, no cancellation each time. I go to the website to cancel through their outdated feedback form - lo and behold, after receiving three different confirmation emails saying I've successfully canceled my subscription, yet I get charged still every month. Everyone who works for the Chicago Tribune should be ashamed of their business practices.Chicago Tribune
Date: 10/11/2024
October 11, 2024 Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with your digital only Chicago Tribune subscription.The information you provided within this BBB Review regarding your customer experience as well as your cancelled account is being reviewed and proper course of action will be taken, if needed. After reviewing your account, it seems your subscription was cancelled effective November 8, 2024 during the **************** contact on October 7, 2024. As per our standard procedure, cancellations are processed at the subscription's paid thru date therefore I adjusted the cancellation date to October 12, 2024 due to your feedback. Also, I have processed a refund in the full amount of the recent payment in the amount of $34.00 which will be applied to your credit card charged even with our no refund policy as it is discretionary based on the circumstance. This refund back to credit card will be applied within the next ***** business days due to standard processing times. No other notations to cancel your digital subscription was reflected on the account. For more details and to view the Complete Subscriber Terms and Conditions please go to **************************************** you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.Thank you,****** ***************************Review fromMarkus M
Date: 10/02/2024
1 starMarkus M
Date: 10/02/2024
I called to cancel the subscription to the Naperville Sun (owned by Tribune) for May Law Firm. Had to call twice on 8/21/24. First rep hung up when I didn't agree to a discounted rate. 2nd Rep, ******, cancelled and said it was effective 8/22. The next service/billing period was to start 8/25/24. Therefore, I thought all was handled. Then on 10/1 i get a letter from a collections agency stating I owe $10.67. I never received or asked for any service after 8/25. I also never received an invoice and they just sent it to collections. Seems like they are just trying to get people to pay something by sending to collections. I plan to inform attorneys' general office as well as complain here. I am also considering contacting some litigators I know to see if anything can be done to stop what I think are predatory consumer practices. URGE EVERYONE TO NEVER BUY A TRIBUNE PRODUCT. THEY SEEM HIGHLY UNETHICAL TO ME. I have already incurred damages as a result as I have had to spend 1/2 hour in writing this, finding a place to lodge a complaint that might be addressed, etc.Chicago Tribune
Date: 10/11/2024
October 11, 2024 Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with your former Naperville Sun Wednesday, Friday and Sunday print and digital subscription.The information you provided within this BBB Review regarding your customer experience as well as this cancelled account is being reviewed and proper course of action will be taken, if needed. After reviewing your account, it seems your subscription was cancelled effective August 22, 2024 during your **************** contact on August 21, 2024. The outstanding balance reflected on the account was $10.67 from dates of service of August 10, 2024 thru August 21, 2024. In the interest of fairness, due to your dissatisfaction with your **************** assistance, I have processed a credit adjustment of the reflected balance in the amount of $10.67 therefore no further balance is remaining at this time. ARMS collections has been notified to cease collections as no balance is associated with your former account. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.Thank you,****** ***************************Review fromMark N
Date: 09/23/2024
1 starMark N
Date: 09/23/2024
Got a card saying 2 months is now $432.67 (actually 8 weeks). I call in and they offer me $239.92 as the "Best Rate". as an over 40 customer I feel ripped off. Then I get to a supervisor who offered me a $324 rate for the 8 weeks. What is the true rate???? I guess it is whatever people will pay. Guess it will not let me leave a zero star review.Chicago Tribune
Date: 09/30/2024
Our sincere apologies regarding any misunderstanding or inconvenience associated with your Chicago Tribune subscription. Thank you for being a valued long-time subscriber. Your feedback and information provided associated with this BBB Review and your home delivery account is being researched and proper course of action will be taken, if needed. **************** did provide assistance during your contact on September 23rd but I will review further to ensure all our standard procedures were followed. For more details and to view the Complete Subscriber Terms and Conditions please go to *********************************. Should you have any further concerns, would like any further assistance, please do not hesitate to contact our **************** Department at ************. Thank you, ****** Executive Resolution CenterReview fromRutabega H
Date: 09/23/2024
1 starRutabega H
Date: 09/23/2024
Ruinously expensive over time. My elderly mother has been a lifelong loyal Chicago Tribune subscriber. She's elderly, and has the subscription on auto-pay. HOWEVER, they've quietly jacked up the rate to $2,680 a year! That's for a paper that has gotten smaller, thinner, and less relevant over time. This is the reward for being a loyal subscriber? In addition, you cannot cancel the subscription online, and instead are redirected to a 385-234-XXX number which no longer rings through, as a un-dialable number, leaving no way to unsubscribe. This is simply broad-daylight highway robbery, and there should be a class-action lawsuit for taking advantage of the elderly.Chicago Tribune
Date: 09/27/2024
Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune. Unfortunately, I am unable to locate a subscription associated with your email address for your mother's subscription therefore **************** will be contacting you directly by your email address for further assistance. Please do not hesitate to contact our **************** Department at ************ for any other concerns. Thank you, ****** Executive Resolution CenterReview fromSue B
Date: 09/22/2024
1 starSue B
Date: 09/22/2024
I have been a Chicago Tribune customer for over 10 years. I have a hard time understanding the price differences from one 12 week period to another. I usually pay ****** my recent notice (which I receive infrequently) now shows I am to be charged ******. I called and spoke to the *** (which I am pretty sure is not located in the **) I explained I am retired she graciously said she would make sure I was charged 298. I just got my charge bill to find out I was still charged 400. I called to have this adjusted more than 2 weeks before the billing. To add to that I am going on vacation for 2 weeks during this cycle and like others mentioned I do not get credited for those two weeks nor is the period even extended 2 weeks. After this billing cycle I am pretty much thru with the Trib. There irregular billing practices are something I can no longer afford or tolerate. I find their practices dishonest. They no longer have the privilege of taking my money. How about setting a yearly rate ahead of time and bill quarterly bill the client. They have my credit card number and I am not too happy about the hoops I will have to jump thru to cancel based on others complaints and concerns ***************Chicago Tribune
Date: 09/27/2024
Our sincere apologies regarding any inconvenience or misunderstanding associated with your Chicago Tribune newspaper and digital subscription. The feedback and information you provided within this BBB Review is being reviewed and proper course of action will be taken, if needed. Please be advised that **************** did provide assistance with your billing concern as well as process a refund in the amount of $102.01 back to your credit card charged. This refund was processed on September 24th back to your credit so please allow 7 business days to be applied due to standard processing times. Please be advised that your unlimited digital access is still available when your printed newspaper deliveries is placed on a vacation hold. **************** will be contacting you within the 7-10 business days to provide any further assistance as well as discuss the vacation policy associated with your Chicago Tribune subscription.Criteria and details for all subscriptions are provided with all our new start promotional offers, billing statements and any other correspondence. For more details and to view the Complete Subscriber Terms and Conditions please go to *********************************. In the meantime, should you have any further concerns or would like any further assistance, please do not hesitate to contact our Chicago Tribune **************** Department at ************.Thank you,****** ***************************Review fromDenise P
Date: 09/11/2024
1 starDenise P
Date: 09/11/2024
I called to cancel my subscription on July 3 via phone (ridiculous that it is not online) and was assured that it was cancelled. Today (9/11) I received an invoice for $172. When I called to complain, I was told that they do have a record of me cancelling on 7/3 but that the cancellation was effective 9/7 and I had to pay for the time in between (a charge of about $41)! What a scam! I told the operator that they needed to reverse that charge because I had already cancelled. She said she would escalate it to the billing department and tell them I did not want to pay my bill, which is a disgusting misrepresentation of the actual issue. This will make me think twice before ever subscribing to the Chicago Tribune ever again.Chicago Tribune
Date: 09/23/2024
September 23, ************************************************************ inconvenience associated with your former Chicago Tribune subscription.Your feedback and information provided associated with this BBB Review and your home delivery account is being researched and proper course of action will be taken, if needed. Your account was cancelled as per your subscription's paid thru date which was effective September 8, 2024 during your request to **************** processed on July 3, 2024. The invoice you received was for the next bill cycle which reflected the future weeks if you continued the active subscription so you could please disregard as it was generated prior to the finalizing of this cancellation request. **************** did provide assistance during your contact on September 11th of which any outstanding balance due in the amount of $44.65 was adjusted associated with any additional charges for the premium issues and delivery surcharges applied during that timeframe. You can disregard any invoices received as it is no longer valid as no balance is due at this time. Criteria and details regarding these additional charges are noted on all our new start promotional offers, billing statements and any other correspondence. For more details and to view the Complete Subscriber Terms and Conditions please go to *********************************. Should you have any further concerns, would like any further assistance or to restart your account, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************Review fromInga G
Date: 08/16/2024
1 starInga G
Date: 08/16/2024
Where is the transparency in subscription costs? My elderly parents have been customers of the ******************** for many years. The cost of their home delivery subscription recently increased to over $3,600 a year - an untenable sum for persons on a fixed income. The online account management options provided no explanation, no insight into when their billing amount changed, no pricing for different subscription configurations, or a simple cancellation function. I appreciate the need for periodic changes to terms of service but the lack of communication or ability to manage the subscription borders on predatory.Chicago Tribune
Date: 08/27/2024
Our sincere apologies regarding any inconvenience or frustration associated with your parent's Chicago Tribune.Unfortunately, I am unable to locate any subscription associated with your parent's account using your email address reflected. Therefore, **************** will be contacting you by email to obtain further information in order to provide any further assistance regarding this matter. In the meantime, you may contact **************** at ************ for any assistance regarding this concern as we value your feedback. Thank you, ****** Executive Resolution Center
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