Business Profile

Payroll Services

Paylocity Corporation

Headquarters

Complaints

This profile includes complaints for Paylocity Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

84 total complaints in the last 3 years.
25 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was laid off from Austin ********** on October 31 ****. I filed for Cobra via their third party HR provider Paylocity on December 10. They took two payments totaling $934.00. Upon speaking to the insurance provider ********** of *****, they have not received my reinstatement for Cobra and have reached out 3 times. Paylocity is saying all paperwork was submitted but unable to offer any case or inquiry number which ********** gives to every account. I currently have 7 recorded phone calls and case calls with ********** ***** and two of theirs speaking with Paylocity. Paylocity is now telling me they do not have my money and are unable to do anything else to assist me upon asking for a refund and cancelation of my cobra service which has not been put into action.
Business Response
Date: 01/13/2023
Thank you for sending this in. I am addressing this now with my management team.
Customer Answer
Date: 01/15/2023

Complaint: 18808003

I am rejecting this response because:
there is no resolution

Sincerely,

*************************
Business Response
Date: 01/17/2023
I can reopen this on my end and work with my team again.
Customer Answer
Date: 01/17/2023

Complaint: 18808003

I am rejecting this response because:
I am being told that Paylocity will issue the refund for my Cobra via my former employer despite Paylocity previously stating they would not issue a refund. I have sent another email to confirm this and am waiting to hear back.

Sincerely,

*************************
Business Response
Date: 01/18/2023
Replying to employee via Outlook work email
Customer Answer
Date: 01/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been using paylocity to process our payroll since October 2022. There have been major issues getting our company set-up correctly.The lastest issue I have been working with them on for the past 2 weeks involves our **2 forms.The information is incorrect on the **2's for employees who have pre-tax medical deductions and Simple *** deductions. The corresponding codes on the **2's are incorrect. I have had at least 3 service team members plus our account manager tell me that the codes are not important and also that the **3 form is not looked at by the *** and doesn't need to match.I have been processing payroll for 30+ years and know that information is incorrect.They cannot or will not fix the **2 issues and have now made then available to my employees. Since this information is incorrect it might cause issues to either the employee or my company.This is my #1 complaint right now. The # 2 is that the payroll processed on 12/28/22 took the employee direct deposits out of their bank accounts. I told the service rep that it was going to process the wrong way and he assured me that it would not. This is a much longer complaint and I can provide more details.It is of the utmost urgency that I get the **2's information corrected. I need to know how to contact someone that supervises my contact.I have many
Business Response
Date: 01/13/2023
Thank you for sending this in. I have engaged my leadership team to address this complaint right away. Thanks.
Initial Complaint
Date:12/08/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our home health care agency operates ***** sole proprietors including ********** which we file weekly and bi-weekly payrolls. We signed 2 contracts in 2019 1st for ********** and then 2nd for the small sole proprietors which would be covered under the 2nd. Our account has been drafted with different rates without an updated contract. I have asked repeatedly to reflect back to our contract and honor the rates and credit our account for the fees. An example of the fees are not giving a 60 day notice. Well as I stated we are a home health care agency and death does not come with an expiration date. So that is difficult to do.I want to discuss this and many other fees , issues and short comings that haven't been addressed .With multiple companies I feel that direct communication is required.
Business Response
Date: 12/09/2022
We will reach out to **** directly to review the fees/changes in fees and any other questions she may have to get this resolved.
Initial Complaint
Date:11/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 4th, 2022, I initiated an On-Demand transaction through Paylocity. for $200. I had used this service many times with Paylocity. The nature of the service is such that you can request amounts of up to $500 and receive that amount the following business day. That amount would then be deducted from your next paycheck. However, the funds were never sent to my bank account. I checked with my bank, and they had zero record of any such initiation of the transaction from Paylocity. On Paylocity, it showed the request as "Completed". Paylocity support would not speak with me. They would only speak with the HR department of my employer. Once my HR representative reach out to them, they began investigating the issue. They claimed there was no trace information of the transaction, despite the fact they admitted to seeing the transaction was marked "Complete".When my paycheck was posted, it had $201.25 deducted. The additional $1.25 was from the On-Demand fee. I never received my $200 request, yet they deducted it from my paycheck. After having my HR representative inform them of this additional complication, they went silent. They have not communicated, been responsive, or shown any desire to remedy this situation. Essentially, Paylocity owes me $201.25 of money that I worked hard to earn.
Business Response
Date: 11/11/2022
Hello - *****'s employer, Adventure Forest LLC, has connected with Paylocity Service team to review this complaint and resolve the missing funds from the OnDemand payment that did not process. Our Service team is communicating with ******************* as on November 9th, we were able to find the requested ******** payment and requested a tracer to find where the money went. Our tracer did not find the transaction, and ***** did confirm that his bank did not see a transaction initiated or returned. We are continuing to work to resolve this matter directly with the Employer and Employee.
Initial Complaint
Date:09/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paylocity has underpaid our quarterly unemployment taxes for the last two quarters and I can't get a clear answer from them on how to handle the balance due for the June 30, 2022 period, which is increasing due to penalties. The only responses I get from them are generic and don't tell me if they are handling the issue or if I need to make the payment. Their services are supposed to include calculating, withholding, and submitting these amounts on our behalf.
Business Response
Date: 09/15/2022
We are pleased to report this matter has been addressed.
Customer Answer
Date: 09/19/2022

Complaint: 18006543

I am rejecting this response because: The unemployment balance that Paylocity manages on my company's behalf is still overdue, for 2+ months now. I appreciate the better communication from Paylocity, which unfortunately only started after the BBB complaint was filed, but they need to finish the job for me to accept the response.

Sincerely,

*******************
Business Response
Date: 09/22/2022
We are pleased to report this matter has been resolved.
Customer Answer
Date: 09/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:09/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bad corporation. **************** does not help the client. Live checks were not delivered and was told to just call back and maybe someone else could help. Management does not exist and situations cannot be escalated. Sales promises you exemplary service but once you sign, service is not there.
Business Response
Date: 09/02/2022
Thank you for your feedback. We apologize your delivery service was delayed and you were not provided with a tracking number timely. Your account manager will reach out to let you know who to whom you can escalate issues should you need to in the future.
Customer Answer
Date: 09/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Paylocity's ****************** has corrected the issue.

Sincerely,

***********************
Initial Complaint
Date:08/17/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March 2022, we switched our payroll service to Paylocity and have had numerous problems since then. Onboarding was a nightmare as much of the information transferred from our previous service was entered incorrectly. Our 401k, for example, was not set-up properly which led to errors with deductions for quite some time. The contributions were finally corrected (after months of complaints and the involvement of several incompetent people) and to date, the amounts have not been reconciled with individual employees. At the beginning of August, I received a notice from the *** that the 941 form for Q2 (the first that Paylocity was handling) was filed late. A slap on the wrist or a penalty may follow. Days later, I received a notice that the **** SUI tax has not been paid for Q2. After a handful of emails, I have been told that this resolution will take up to 40 days. Paylocity has had our money for these taxes from every payroll. There is no excuse for a payroll company to file things late on their client's behalf. **************** is just awful. I have never received a timey response when sharing concerns. I have many emails that clearly display this company's awful service.It is Paylocity's responsibility to clear up and mend all errors they have clearly made thus far. A competent contact person would be helpful to know.
Business Response
Date: 08/19/2022
We are pleased to be working directly with our client to fully resolve all outstanding issues.
Customer Answer
Date: 08/23/2022

Complaint: 17730778

I am rejecting this response because the issues are not resolved. I received an apology for a delinquent 941 tax filing, but really no explanation as to why it happened or any guarantee that it will not happen again. This is a payroll company and paying taxes late is NOT acceptable. The issue with the state unemployment tax has been resolved and was not due to Paylocity's error. I was grateful for *********************' involvement and clarification.
In addition, I have received nothing regarding the reconciliation for the 401k contributions that were calculated improperly.
I appreciate that Paylocity has finally gotten a couple of competent people involved to service my account, but the problems have not been resolved.

Sincerely,

***************************
Business Response
Date: 09/12/2022
We are pleased to report a reconciliation for the 401k contributions has been provided and our client is working directly with our service manager to ensure all issues are resolved.
Customer Answer
Date: 09/15/2022

Complaint: 17730778

I am rejecting this response because the information provided by ******************************* (after almost a month) on 09/12/22 is incorrect. I haven't attached the spreadsheet as it contains confidential information and should not be shared. I will be out of town until the first week of October so if Paylocity addresses this quickly, I will not be able to review anything until then.

Sincerely,

***************************
Business Response
Date: 09/29/2022
We are actively working in partnership with our client to resolve this matter.
Customer Answer
Date: 10/03/2022

Complaint: 17730778

I am rejecting this response because I have not received a reconciliation or notification that one is ready for viewing. My last correspondence with was ******************************* 09/16/22 wherein she stated I would be receiving the corrected forms within a week. As is typical, there is no urgency and I am sure nothing will be done until the BBB alerts Paylocity once again.

Sincerely,

***************************
Business Response
Date: 10/07/2022
We are pleased to report this matter has been resolved.
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was on Cobra through Paylocity beginning around August 1, 2021. On July 11, 2022 I requested termination effective August 1, 2022 and received confirmation of this from Paylocity. On July 12 after receiving confirmation, I disconnected my checking account from Paylocity Cobra account to prevent inadvertent billing for month of August.Payment of $682.34 was debited by Paylocity from my bank for the July payment on July 5, 2022. August 15 I received notification that cobra was terminated effective June 30, rather than Aug. 1 (technically July 31) as previously requested and confirmed. August 15 I spoke with **** at Paylocity. Was told that it was because they could not debit my account for $82.25 additional (for a rate increase) on July 31st. **** confirmed that I am now due a refund of the $609 (or I could pay an additional $82.25 to have coverage end on July 31 as initially confirmed. The problem is that **** states that she is unable to process the $609 refund that I am due. We spent an extended amount of time on hold as she attempted to reach someone at Paylocity who could assist with a refund but could not reach anyone. This is frustrating and feels dishonest since I have confirmation from bank of payment (that Paylocity acknowledges receipt of) for a service that was paid for and not received. I should not have to spend hours of time trying to have my unused funds returned.Can you help?************************************* ************
Business Response
Date: 08/19/2022
We are pleased to have worked directly with our client on this matter. Our client is in process of working towards getting the requested refund.
Customer Answer
Date: 08/20/2022

Complaint: 17722592

I am rejecting this response because: I have contacted Paylocity both by phone and by email and they have NOT confirmed that they would provide the requested refund. This is to request that BBB secure confirmation from Paylocity on the precise $ amount they will refund; when and how it will be issued. Paylocity debited my checking account $682.34 on July 5, 2022. That is the amount I am expecting a refund for. (They had stated that I would be due $609; not sure how they arrived at this amount. If they can substantiate this is being the correct $ amount to BBB that would be acceptable to me.) In any case, my ask is that a refund be issued immediately. I feel that they just keep kicking my issue down the road and are delaying actually resolving the problem. They debited my checking account for a service they did not provide and they need to make it right expeditiously.

Sincerely,

*************************************

Business Response
Date: 09/02/2022
Paylocity has been in close contact with our client and provided all of the necessary details. Please work with your former employer to gain these details and your refund.
Customer Answer
Date: 09/06/2022

Complaint: 17722592

I am rejecting this response because Paylocity has not been responsive on this issue as per my previous communications. They have taken my money, not provided the service They took my money for and are now evading all requests to remedy Their errors despite the one person I spoke with in the beginning. agreeing that they should return the funds only someone else at Paylocity would need to make it happen.

Sincerely,

*************************************
Initial Complaint
Date:08/09/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Sir,My name is *****************, I was an employee of ********************************************* from December 2019 to July 22, 2022. I am no longer with the company but during my time there since Dec 2021 I've tried many time to resolve the problem with my *********** Spending Account (***) by addressing the issue with Argent Court's Regional Manager ***********************, their HR manager ************************* and the immediate Supervisor ***********************. They told me to contact Paylocity, who redirected me to *************************** team.I even contacted the *** Bank representative who redirected my back to Argent Court's HR, who then told me they have nothing to do with my hsa. Seems all of them confused about who submits my hsa contributions to my *** Bank account. The year ending 2021 $****** was deducted from my pay by Paylocity payroll and they were supposed to submit my contributions to my *** spending account but did not. This year they deducted $280.00 from my pay but only started submitting $20.00 increments around this year May 2022. My benefits representatives *** at ********* even contacted Paylocity to try and resolve the problem but all went dry. And They told me there was nothing else they could do.I've had to go into my person saving sometimes depliciating the account to cover medical bills and cost for prescription medicine. Since May 2022 of when they started submitting $20.00 increments I was only able to at time get $20.00 at a time from the account via ATM or utilize my card to pay for medicine.Still this issue is not resolved, Where has my contributions of ****** and $280.00 contributions gone to, why have'nt they been submitted to my *** spending account? Please help,***************** ***********
Business Response
Date: 08/11/2022
Argent Court Assisted Living does not have spending account services with Paylocity. Please work directly with your former employer to determine which company handles their spending accounts.
Initial Complaint
Date:08/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need help from *******, my former employer, based in *******, **, accessing paystubs from 2021 in order to complete an application for unemployment. I was laid off from my current employer in July 2022. I have contacted Marqeta in numerous ways asking for help and have not gotten a response.
Business Response
Date: 08/10/2022
Paylocity has acknowledged this request for access, and we have worked with our client to facilitate a response to the request. Requests like this should be directed to the employer since they are the data owner.
Customer Answer
Date: 08/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and have received access to my account. We can close this complaint.

Sincerely,

Elise A ***

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Paylocity Corporation is BBB Accredited.