Complaints

This profile includes complaints for Paylocity Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paylocity Corporation

  1400 American Ln Schaumburg, IL 60173-5452

  
• 

  Paylocity

  49 Russell Street Rochester, NY 14607

  
• 

  Paylocity Corporation

  115 W 29th St Ste 809 New York, NY 10001

  
• 

  Paylocity Corporation

  21 Fadem Rd Springfield, NJ 07081

  
• 

  Paylocity

  3600 Chamberlain Ln Ste 148 Louisville, KY 40241

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paylocity setup our employer 401(k) match incorrectly and now we have over funded our employee accounts and I cannot get anyone at Paylocity to help fix this situation and been told our account manager is working on it and call back in a couple days and its been almost two weeks. There is no way to speak with anyone in leadership or anyone that cares to resolve issues or answer questions correctly.This is a major compliance issue and you are sent into a black hole contacting them with no way to resolve the issue. We are stuck until someone will help. This is the worst customer service and irresponsible at the very least and I cannot believe they can operate a business like this.Please help us fox this major issue.

  

  Business Response

  Date: 03/13/2023

  Thank you, we will get this addressed right away.

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19586624
  
  I am rejecting this response because: Paylocity sent me a note simply saying my issue was complete when it is not. I have no idea or can see that they fix the 401(k) calculation and we had to run our current payroll with the over match again because of the lack of response. Our advisor told us to do this because if we didn't would cause us more liability not funding employee accounts. Even if they fixed the calculation we still have the overfunding issue that we need to correct with the carrier and we need the over fund calculated and a file created to send to our carrier. This is complete and utter carelessness on the part of Paylocity and no one has contacted me to inform me what is being done to fix this issue. I expect a person that is competent and someone in management to contact me ASAP. 

   

  "Hi *****,
  
  The project is now complete regarding the 401k match corrections."
  
  
  

   

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/14/2023

  Hello, 

   

  We will have a member of our leadership reach out to you to address the 401K Match issue and make sure that this issue is fully resolved for you. 

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19586624
  
  I am rejecting this response because: This issue isn't fixed yet. I am working with a Team Leader who wants to be helpful however has provided me with an inaccurate report to fix the issue in the Paylocity system. And I need a report in a format that is required by our carrier so they can make the corrections in the employees accounts. At this point, I need expert level leadership and someone who knows how to write the reports that are accurate and needed to fix this situation, one to upload to fix the employee YTD and the other to fix the accounts at our carrier.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/21/2023

  Hello, 

   

  We have escalated this issue with our Service leadership team asking that we have someone reach out to help you get the report in the Format you need. 

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/23 my company transfers HSA account to paylocity. 2/2/23 we request a check in the amount of $750 from our account to reimburse a dr ****** for payment 3/23 after many calls money is still not been distributed This is stealing. Cannot get anyone on phone to properly handle situation. Unacceptable

  

  Business Response

  Date: 03/12/2023

  Hello, thank you.  I will look in to this and have our team address this.

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19579486
  
  I am rejecting this response because: I need it rectified. Not just looked into. Every time we call it is being looked in to. We need our money that paylocity is withholding. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 03/14/2023

  Funds have been reissued and will DD on 3/17

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19579486
  
  I am rejecting this response because:  we have since paid the credit card company for the medical bill, and the funds were now supposed to be deposited back into our bank account, not back onto the Paylocity card. Once again, an error on the part of Paylocity and I am unable to use my card to pay for the things that need to be paid for because it is health services only. Still not happy and very aggravated with the lack of care on their end. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 03/20/2023

  this is already being worked on internally.

• Initial Complaint

  Date:03/08/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company withdrew 20k from our business account when specifically contacted to stop the transaction from happening 2 days before. Representative stated it was stopped but in actuality it wasn't. They debit the account only 13k to bring it positive not the whole 20k. They are requesting various forms to credit the remaining balance. This error was on their staff. We are asking for our funds to be returned with no success.

  

  Business Response

  Date: 03/09/2023

  This was  a transaction error that occurred with the client and Paylocity is already working to resolve this . A member of our management team has reached to the client to further discuss this issue and work with them to resolve the issue as we have already processed a portion of the credit that was for the payroll run the remain amount is for the  tax amount that was pulled along with the payroll. This can take longer to return based on how tax liability is deposited. Paylocity leader  has requested a meeting with the client to address this issue. 

  Customer Answer

  Date: 03/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started a 401k for our employees. Two weeks ago we ran the payroll. The calculations were not correct. I could not get anyone on the phone that could help me. My account manager did not know what I was talking about. The major problem we have with Paylocity is that we can't talk to the same person each time we have an issue. I emailed the account manager 2 days ago and then again today for an answer. Then I called an talked to someone and the call was dropped after an hour. I waited to see if he would call me back. Then I called back to see if I could talk to him again. No luck. My account manager is not responding, His boss is out of the office, and his boss is not answering the phone. I just want to talk to someone that can fix the problem.

  

  Business Response

  Date: 02/23/2023

  Hello, I am looking in to this issue and will get a response out to the client shortly.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Closed a company with paylocity, and they never created nor sent a year end filing package. It even seems like they might not have filed my tax documents. Multiple days on the phone trying to resolve it. Being told its being worked on. Nobody will give me a timeline or cost to fix the problem. I cant even get paystubs to hire my own accountant. I offered to just pay for the paystub access so I could download and hire an outside accountant, I was told thats impossible. Then I offered to pay paylocity to do the work and asked for a price. The response was we can do it, but sir I cant give you any concrete information on the price or time it will take. I get emails saying weve called you, only to have receive no calls. I send emails that get ignored. Ive called on 3 consecutive days and never been able to speak with my assigned account manager. I cant even get an estimated invoice for the cost of creating a year end filing package. They literally will not tell me. I have spoken to multiple different account managers, who all tell me differing things. On Monday 2/13/23 I was told that since its Monday we cant work on your problems and I should call back Tuesday. Note Tuesday was Valentines Day. I was told they would be more likely to help on Valentines than on a normal Monday.On Tuesday 2/14/23 I called back spoke to an account manager and was told my problems would be resolved by Friday and he would send a follow up email, only to never send the email. Wedensday 2/15/23 a different account manager said there is no timeline to resolve your problems and no estimated invoice can be sent.

  

  Business Response

  Date: 02/15/2023

  Situation is already being addressed and has been escalated on our side.

  I called to speak with the contact (*******) directly and explained that I would be working directly with leadership to have this situation taken care of.  After speaking with internal leadership, they have already escalated the tax request to have his information filed and they are also extending the client's access for another month so he can pull the necessary information needed.

  The team leader from service is also reaching out to the client to provide an update on next steps that are currently in place and escalated.

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim for reimbursement for a medical claim through my HSA account on Jan. 5,2023. The claim came back as denied, because it was submitted as a copay, which was an error on their end. I filed an appeal with them 01/09/23 with *********. The claim then transferred to pending but I was advised that the funds were not available in the account, paylocity stated that get air (my employer) had "accidently" removed the funds from my account, which I was not made aware of until I called. They stated they would try to get them returned and it would take **** days to have funds returned. I was specifically told by **** at paylocity not to contact Get Air, as paylocity would be responsible for doing so. I called again 1/16/23 and was told that the money was showing as pending as a return. I called again 2/13/23 and spoke with **** who stated they had not spoken with Get Air and the funds were still not available in the account. He stated he could not give me a time frame as to when they would contact Get Air, and again advised me that I should not contact get Air to my funds returned. I asked to speak with someone higher up and was refused.

  

  Business Response

  Date: 02/14/2023

  Hello, 

   

  Per the spending accounts team member; 

  I was able to follow up with the client regarding her election amount. The client made an admin error when they processed the members termination which removed her original election amount. I have updated that info and spoke with our claims team lead and she advised that claim will process on Thursday and payment will be sent to member on Friday this week.

   

  Also; 

  If Consumer (Employee) needs assistance, reference the following contact options:
  

  **************

  
  **********************************

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got my w-2 to find out that NO federal taxes were taken out of my wages! I had no clue because based off of my paystubs I had 200$ out of a 1560$ check being taken out and I was being paid semi monthly! I called and had a representative tell me that there was an error due to paylocitys system which was not pulling the federal out at the final step of payroll processing! I was abruptly disconnected and I called back numerous times to have the representatives have no clue what was happening. I work for a company that uses paylocity and to get an administrator to approve me to speak about my OWN TAXES AND PAY! I tried again for the 5th day to contact paylocity again and was finally told by a rep ******** that they had found the issue which looked to be true and was the system not generating the payout of federal taxes! I was happy to find the issue, she had sent an email to the admin since I wasnt on there and asked the form she was emailing be complete and emailed back to ********************************** and paylocity would generate a W2-C and ensure the appropriate amount was paid into my federal income tax withholdings and confirmed by paylocity! I called to check on it on Monday and was told that everything that ****** told me is invalid and they will not be honoring nothing! I tried to speak with a supervisor and have had the worst time I have also explained to the representative that answer I expect paylocity to honor their word and help me as a consumer and employee of the company using this service to get it done and done soon! Ive been told regardless of how many supervisors I speak with it will be the same answers! I have told them I have never had a company say they made an error and even send forms and keep me on the phone for 2 hours express that all is okay and figured out and youll be able to access your profile and print your w2c within 24 hours after you submit the form, dont worry youll get to go do your taxes. Im beyond discussed worse company!

  

  Business Response

  Date: 02/03/2023

  Thank you, I am getting leadership involved with this one and will have them reach out 

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a w2 from this company but is blank. I called Paylocity and stated have my company i worked for call me. I asked *** to call them she told me to leave ger alone even tho its her job as HR. I need my w2 posted correctly.

  

  Business Response

  Date: 01/27/2023

  please provide the company name so I can look this up

  Customer Answer

  Date: 01/30/2023

   
  Complaint: 18903860
  
  I am rejecting this response because: Paylocity has not looked up Great clips at **************** Their company id is *****
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 01/31/2023

  thank you, checking on this now.

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18903860
  
  I am rejecting this response because:has not been corrected
  
  Sincerely,
  
  *******************

  
  

  

  Business Response

  Date: 02/07/2023

  The reprint has been submitted and approved.  the employee may receive two packages, one blank and one with a filled in W2

• Initial Complaint

  Date:01/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The questions that I was asked in the hiring task documents were inappropriate for a job application. Asking if I was queer!! On and on I thought it was a bad joke. So inappropriate. Cant be legal. I dont want nothing to do with a company that needs to know my sexual preference. Im appalled . Reporting to BBB.

  

  Business Response

  Date: 01/19/2023

  Will get this complaint to our HR department

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Among other services Paylocity is supposed to provide us with quarterly reports for the purposes of compliance with governmental taxing authorities. Last quarter one of the state returns was incomplete. Paylocity failed to provide a complete report after repeated requests. This quarter (year end) Paylocity provided reporting for one of our businesses that is almost completely wrong. The report for another business has been provided at all. **************** has not been helpful and is only offering a possible correction of these failures after legally mandated filing deadlines have passed, which would be of absolutely no use.

  

  Business Response

  Date: 01/19/2023

  Hello, let me research this and find a resolution.

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18835428
  
  I am rejecting this response because:

  It merely states the business is looking into the issue. There has been no resolution of any kind.

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/27/2023

  I am showing updated reporting available on the client's portal

  Customer Answer

  Date: 01/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution I received elsewhere is satisfactory to me.

  I was forced to confer with our ******************** who contacted Paylocity's sales/implementation team.  Our issues were then resolved within 2 days. If things had been left with customer service, I have serious doubts our issue would have been resolved in time to be useful for meeting legally mandated tax filing deadlines. I do not feel things should have had to have been so exceedingly difficult or that it should have been necessary for our top management to become involved. 
  
  Sincerely,
  
  *****************************