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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 1, 2022, my employer received a voice mail from VeriFacts requesting personal information about me and my employment. I want my name and contact information removed immediately from this company and do not want they to contact me or anyone else about me or my personal information.

    Business Response

    Date: 09/07/2022

     

    This is in response to your communication received through the BBB dated  9/6/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:08/24/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company (VeriFacts LLC) is requesting personal employment status and employee information on me via email. Stating that they have previously verified employment and need to reconfirm information. VeriFacts LLC has acquired my personal information like SSN#, DOB, prior last name and employment information without my authorization, in both the previous and current request. I would like any further communication with VeriFacts LLC, myself and any other company that has or has not retained VeriFacts LLC for my information to cease and desist immediately. Also, any and all of my personal information is to be deleted/withdrawn from all of their systems immediately and not be shared with anyone or any company.

    Business Response

    Date: 08/24/2022

     

     

    Good Afternoon,

    This is in response to your communication received through the BBB dated  08/24/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ******************************************** 

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts called my work without solicitation and confirmed my employment there for a third party . I never authorized this and they were equipped w my name dob and social . I was under the guise they were from a bank so I answered the questions but then found out thru my phone records what they really were. I want all phone calls to cease and desist . I also dont want my information shared with anyone without my written prior permission

    Business Response

    Date: 08/15/2022

    This is in response to your communication received through the BBB dated  08/12/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:07/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My employer contacted me today to let me know that VeriFacts has send them a letter to confirm my employment with them. Not only that, but requesting my personal information.This is very disconcerting and I would like to know what triggered VeriFacts to contact them.I upload part of the document they received.

    Business Response

    Date: 07/28/2022

     

     

    This is in response to your communication received through the BBB dated  07/27/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance & Privacy Department

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is contacting my employer asking for information about my employment status and I did not authorize them to do so or cause any disturbance in my personal/work life. I wish for them not to bother my associates or employer with questions about me or my employment status

    Business Response

    Date: 07/21/2022

     

    This is in response to your communication received through the BBB dated  07/20/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance & Privacy Department

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/18/2022 Veri Facts LLC contacted my employer requesting employment verification. I did not authorize this request, nor do I authorize my personal information to be shared. I would like any further communication with the above mentioned parties to cease immediately, as it is inappropriate and potentially harmful to myself and/or my employer.

    Business Response

    Date: 07/20/2022

     

    This is in response to your communication received through the BBB dated  07/20/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance & Privacy Department

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:07/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts called me at my place if employment and asked a coworker for the last 4 didgits of my social security. Then asked to talk to me about my address and employment. I declined and hung up.

    Business Response

    Date: 07/15/2022

     

    This is in response to your communication received through the BBB dated  07/14/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance & Privacy Department

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:07/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts LLC reached out to my company on 7/14/22 asking for employment status and actually got me on the phone. They had all my personal information like DOB and SS# and Work information and personal. I never authorized them to do this and want them to cease and desist asking for personal information immediately and not be able to share with anyone. I asked them what permissible purpose they were asking me for my employment information under the **** and they could not answer the question. I said that it was illegal. I spoke with ****** who called me from ************. she proceeded to tell me she was giving the information to *********************** at ***************** at ************. I never authorized this and told her this. I am reporting them and I want a cease and desist asking for my personal information to be deleted.withdrawn from any and all of their systems immediately and not be able to share with anyone or any company. And if it it already has that that company *********************** at ***************** at ************ also be reported for obtaining unauthorized information under the ****. Thank you so much for your help with this matter. ***************************** I was not sure what resolution to select below. I would like all my personal and business information removed from both companies as it was unauthorized and neither company to contact my place of business agarin.

    Business Response

    Date: 07/18/2022

     

    This is in response to your communication received through the BBB dated  07/14/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance & Privacy Department

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:07/13/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has contacted my work asking for personal information about myself and I did not give permission for this. My work does not accept these calls. Its inappropriate for them to think my job will hand out my social security number anyhow. Leave me alone.

    Business Response

    Date: 07/14/2022


    This is in response to your communication received through the BBB dated  07/13/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance & Privacy Department

    Phone: ************ / Fax: ************

    Customer Answer

    Date: 07/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7-11-22 Verifacts called my current employer to verify employment and the last 4 digits of my social security number. I never authorized this.

    Business Response

    Date: 07/12/2022

     

    This is in response to your communication received through the BBB dated  7/11/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance & Privacy Department

    Phone: ************ / Fax: ************

VeriFacts, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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