Reviews
This profile includes reviews for IAA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 94 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMyron C
Date: 12/21/2024
3 starsMyron C
Date: 12/21/2024
I favor this auction over ****** because they do things differently. With that being said, I am very disappointed with how they operate this business with favorable options for different time zones I believe. There were vehicles I was very close to the reserve on and did not receive a counter offer. I don't credit that completely to IAA fully, even though it may be something that they could work on. What disturbs me even further is that when my area, in *******************, I am forced to wait until after 3:30 in the morning for an auction update for a "Buy It Now" vehicle. It's been like this since I've been on their platform for over 5 years and I thought that was just how it was until I started learning a pattern on vehicles that were sold when I was not given the option to buy them due to the statusof the vehicle not yet updated. I've missed many opportunities this way and IAA really needs to update their structure so buying is fair for everyone. I tried calling the corporate number after being on hold for over an hour, I get two different people who did not help or provide answers to the situation. I was placed on hold and hung up on and did not want to waste any more of my day trying to get someone to listen to a serious concern that affects my business. I have even thought about seeking legal counsel and reaching out to the ********************** that regulates these licensing. It is not a fair practice when other buyers are not given the option to purchase vehicles after midnight when it's supposed to be released for everyone. I have dealt with the delay of an hour (8.:30am, which 9:30am my time) with auction starting because of the time zone difference, why can't it be the same for the buyers who look for the vehicles to purchase when it's released in batches soposedly at midnight? My buyer number is ******. I have started collecting evidence to support my claim and I would like to have answers and a solution to this problem. Thank you
IAA
Date: 12/23/2024
Good Afternoon *** ******,
Thank you for taking the moment and reaching out to ************* with your claim.
After we review the information please be advise the final sale of the vehicles are done by the seller. They are the ones who make the final decision.
If they wish not to do a counter offer, they have the right to do so.
All auctions start and process at central standard time.
Please see the link to our auctions rules where all this is explain and this auctions rules where presented to you and accepted by you when you register with IAA.Auction Rules | IAA-Insurance Auto Auctions
If you still advise you will continue with legal council please be advise you will not be able to communicate with ************* or any party of IAA and all communication will have to go through your legal party.
If you still have concerns on how the auction works, please feel free to call *************s at ************
Thank you,
Anai
************* Supervisor
Review fromGIORGI C
Date: 12/21/2024
1 starGIORGI C
Date: 12/21/2024
i bought a car from IAA **********, described as Start and drive, payed 3600 $. i received car with totally damaged engine. they are corrupted and cooperate with layers, i need help! ******* this car costs nothingIAA
Date: 12/23/2024
Good Morning Mr. Chakvetadze,
Thank you for submitting your feedback to Buyer Services.
Regarding the information provided please read our IAA policy that was accepted by you when you register with IAA.
Auction Rules | IAA-Insurance Auto Auctions
The policy does confirmed the "Run and Drive" and how vehicles are checked-in as we do not have mechanics in our property and it is the responsibility of the buyer to review and inspect all vehicles before placing a bid.
4. IT IS THE SOLE RESPONSIBILITY OF BUYER TO ASCERTAIN, CONFIRM, RESEARCH, INSPECT, AND/OR INVESTIGATE ANY VEHICLE FOR SALE PRIOR TO PLACING A BID. BUYER EXPRESSLY AGREES NOT TO BASE A BID OR OTHERWISE RELY ON ANY INFORMATION PROVIDED BY IAA. THIS INFORMATION INCLUDES, BUT IS NOT LIMITED TO, THE YEAR, MAKE, MODEL, TRIM LEVEL, STYLE, PERFORMANCE PACKAGE, VIN, MILEAGE, ODOMETER DISCLOSURE, *****, AIRBAGS, VEHICLES CONDITION, ACTUAL CASH VALUE, ESTIMATED REPAIR COST, DAMAGE TYPE, IMAGES, SALE DOCUMENT, WHETHER THE VEHICLE HAS A CATALYTIC CONVERTER, KEYS, TIRE TREAD DEPTH, OR VIN PLATES, AND WHETHER OR NOT A CAR STARTS OR RUNS. BUYER UNDERSTANDS THAT IAA IS NOT RESPONSIBLE FOR MILEAGE OR ODOMETER DISCREPANCIES. IF MILEAGE OR ODOMETER READING ARE IMPORTANT TO BUYER, BUYER SHOULD OBTAIN A CARFAX OR SIMILAR REPORT PRIOR TO MAKING A BID. BUYER SHALL VERIFY THE ***** TYPE AND BRAND BEFORE MAKING ANY REPAIRS TO THE VEHICLE.
7. ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE TIME OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY TIME THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY.
If you still have questions on the policy, please feel free to call us at ************
Review fromCynthia T
Date: 12/10/2024
1 starCynthia T
Date: 12/10/2024
The ***** location had me make an appointment to pick up items in my vehicle. When I arrived the items had been placed in garbage sacks. Many items including money, sunglasses, cellphone chargers, down filled jacket and car battery.IAA
Date: 12/13/2024
Good ******************** Thank you for submitting your reaching out to IAA. When a vehicle arrives at our facility, the personal items left in the car are removed and entered into a spreadsheet. Once removed, they are placed in bags with the owner's information. We will pass your comment on to the branch manager, but the branch followed the correct protocol when removing items from the vehicle. Thank you, **** Buyer Service SupervisorReview fromJames E
Date: 11/26/2024
1 starJames E
Date: 11/26/2024
I highly recommend all customers to stay away from this company. They are running a "***** We agreed on the price to pick up my car. The driver showed up with no check. I called numerous times to determine the root cause for this substandard customer service. Their agents hung up on me three times after I waited 30 minutes each time. The dispatcher, *****, was very unprofessional and incompetent. All stakeholders should be held accountable, the owners, the managers, and staff should not be allowed to run a "***** on their customers without accountability safeguards in place. "STOP THE *****IAA
Date: 12/13/2024
Good ************************* you for submitting your feedback to IAA *************** Were you trying to sell your vehicle to IAA or using our platforms to be a seller? Don't hesitate to get in touch with us at ************ for more information, as well as the location you were trying to work with to connect and provide feedback. Thank you, **** ******** Buyer Service Supervisor.Review fromWilliam B
Date: 11/22/2024
1 starWilliam B
Date: 11/22/2024
If I could give no stars I would. My car was sent here after a accident. They stole a watch, some cologne and a bunch of change from my car. Damaged it in the process of delivering it by breaking and scraping the paint of my front bumper that had no damage. All they will do is pay for a front bumper no paint even though they damaged it. Very unprofessional and incompetent people that can't properly do their job. He acknowledged that they have a issue with people stealing but won't do anything to recover my stolen property.IAA
Date: 11/25/2024
Good Morning ******** We are sorry for the experience you have received at our location. In order for us to review the claim in more detail. Can you please provide the following:VIN of the vehicle, with this information we can see where the vehicle was located. We couldnt locate anything with the information provided (Name and email address)If you are not able to respond please call us at ************* ************ Thank You, **** MReview fromGary H
Date: 11/13/2024
1 starGary H
Date: 11/13/2024
Expensive fee led about fees and bidding process to they **** they ****IAA
Date: 11/14/2024
Good **************************** you for submitting your feedback. IAA's standard buyer fees are on par with those charged in the salvage industry. We remain committed to providing a world-class buying experience through choice, flexibility, and convenience. Our buyers have access to the fees before placing any bids on vehicles to determine what charges will be added. The fees can also be listed in our site by following the link :*******************************************************************ce61f9*_gcl_au*MjE5NzUzMDEyLjE3MzAzODMzMTguMTQ1MTM0OTgxNC4xNzMxNjA3NTYyLjE3MzE2MDc1NjI.*_ga*OTM4MDYxNTYuMTcyMjYwMTE5Mg..*_ga_8J4GTR5B9Q*MTczMTYwNzU2MS44My4xLjE3MzE2MDc1NzguMC4wLjE2NDYxNDE2MDc.If you still have concerns on the fees please call us at ************ Thank youReview fromWesley M
Date: 10/28/2024
1 starWesley M
Date: 10/28/2024
Hot garbage company we were forced to use with *********. I will be complaining to statefarm as well to have them pick literally anyone ******** a call 15 minutes before pick up on the wrong day, the day we specifically said would not work. We had scheduled for a different day SPECIFICALLY. We finally got them to show up today instead. And they don't give ANY warning, despite being told we would get at least 15 mins of warning today (even though it was initially agreed we'd have an hour before having to complain to them they got the day wrong). Their tow guy INSISTED on parking in the bicycle lane which is a hazard to both us AND bicyclists rather than going in the alleyway where we had agreed to meet initially. Could have gone to one of the adjacent streets that had much less traffic, but dude insisted on parking like a inconsiderate jerk instead.IAA
Date: 10/29/2024
Good ****************** Thank you for submitting your feedback. For better assistance on the issue above, can you please provide the location of the incident or the *** number in order to properly reach out to the correct team?Review fromMaryana R
Date: 10/12/2024
1 starMaryana R
Date: 10/12/2024
IAAI sells salvage vehicles as clean titles . They did this to me on 2 different occasions with 2 different vehicles. In conjunction with partner SCA auctions, IAAI is misrepresenting salvage vehicle cars as clean. Coincidentally, the auction sale date is the same as the salvage/total loss date for both vehicles. DMV code enforcement will be notified immediatelyIAA
Date: 10/17/2024
Thank you for your email. As outlined in IAA's auction rules, which are agreed upon when opening an account, buyers acknowledge that vehicles sold with a clear title may have a salvage history.
While a buyer may purchase a vehicle with a clear title in one state, they may be required to sell it under a salvage title in another state. We apologize for any inconvenience this may cause.
After reviewing our records, it appears that this vehicle was not purchased directly from IAA. For further inquiries, please contact SCA Auctions instead of IAA directly.
Thank You,Review fromLogan H
Date: 10/08/2024
1 starLogan H
Date: 10/08/2024
Very poor example of an iaa.This place needs some serious change.First off,I was greeted by a very rude lady, where I was then charged $20 extra for title processing(is this not what buyers fees are for?),and then I am asked for my DOT transporter # (Im a licensed vehicle dealer,I do not have a dot #)So after going around in circles for 10 minutes,she then brings the manager in on it.50 minutes later,we get everything sorted out inside,so I then go outside to load my vehicle up.While I am strapping this car down,I turn around to the new security guard standing behind **** ask him what he was doing,and he then goes on to provoke a verbal fight with me.He then ask me where I am from,and then proceeds to tell me that he is from the *****,and that he doesnt do things my way.He also told me that he was homies with pistol **** trying to scare me.(I have all of this recorded,and this has been sent to the manager of this branch.) So after I finally get him away from me,he then tells me to use my gun if Im going to pull it on him.(I didnt even have a gun on me).So I finally got everything strapped in and ready to go,when he is standing in the parking lot at the front door flipping me off and calling me racial slurs.IAA
Date: 10/09/2024
Good ************************* you for submitting your feedback. For better assistance on the issue above, can you please provide the location of the incident and your buyer number?Review fromGold S
Date: 09/28/2024
1 starGold S
Date: 09/28/2024
We are a dealership we bought a car on 09-27-2024 2016 Chrysler 200 The car on the app said run & drive I get the car front of the office no power I went back to the office ask for jump box or jump cable the 3 girls on the office said one time We dont have jump box Someone coming pick up the car I asked him for jump 2nd problem the car out of gas I called my friend get me jump box and gas and waiting outside I saw someone bought a ****** Corolla she went to the office And then one of the 3 girls comes out with jump box I went to her gentle asked her why you guys telling me you dont have jump box she starting yelling at me Anyway we canceled our membershipIAA
Date: 09/30/2024
Good Morning, Thank you for submitting your comment about the Run and Drive policy. Please be advised all vehicles are sold as is as well and the buyer has the right to inspect the vehicle before the auction before placing a bid. The Run and Drive term we have in our policy is the following: 7. ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION ************ MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE TIME OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY TIME THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY.All buyers must read the policy before logging in to our site. You can use the link below to read the policy that you accepted when registering with IAA. **************************************************** Regarding your membership, we will send you an official email to confirm the cancellation, as your account is currently active. Thank You
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.