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Average of 46 Customer Reviews
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Review fromThelma T
Date: 04/06/2025
1 starDO NOT HIRE this company. I was quoted 1800 over the phone with **** and we jumped on the quote. Then all of a sudden the day before my scheduled move they changed it to 2300k with no reason given. They arrived late and lied several times about their ***. Told me another truck was coming at 10am but it didn't show up until 2pm. The guys took forever to get everything packed up even though I did most of the packing and didn't know how to pack up the truck because they claimed they couldn't fit anymore things in. Once we finally were able to get to my new home at 5pm they refused to even start unloading until I paid them 4500k. How that happened I don't know. I was livid. It was not the agreed upon price and the movers kept saying it wasn't them but that I needed to talk to ****. **** was someone I had spoke with several times during the day and someone that kept repeating lying to us about the *** of the truck and how one was going to my new house when in fact it was sitting at my old house. **** then threatened to take my furniture and all of my belongings to the company's warehouse if I didn't pay. I gave him payment as I felt I was bullied into it and he claimed it didn't go through. Photos of my ********* were taken and sent over and when I inquired why payment didn't go through when I had the money in the account he didn't offer up an explanation instead he started yelling and saying it didn't go through. I told him to calm down and stop talking to me like that so we could figure out why the payment didn't go through as I couldn't even put my whole card number into the online form to fill out but instead he threatened to take my stuff again and hung up. I was so close to calling 911 on these scammers. They got paid for the job with no help of **** but I should have never hired this company. They broke some of my furniture and some of my items are missing. Please stay away from this company, they are scammers and the movers don't know how to move & smelt of weed.Review fromTia T
Date: 03/13/2025
1 starThis company quoted me $1,060 to move my furniture from ******** to ********* and then did a bait and switch when we got to ********* and charged me three times the amount to unload the truck and refuse to give me my furniture until I paid $2,803 and when it was all said and done they charged me $3,133.21 without my consent.And they also damaged my furniture. I immediately alerted the Mover ***** and he said that it was impossible that the bed was not put together right and that he put it together himself and that if he came back up it would be more money. I decided not to let them come back up because I had already spent more money than I had anticipated and money that I did not have.I had someone come and inspect the bed and it was discovered that slats were missing and they didn't put the pegs on the bed either. I have an upholstered bed, which requires 10 to 12 slats. When they lifted my bed up, the bed only had two and the pegs were laying on the floor instead of attached like they should have been. They also ripped box spring and there's a huge stain on the headboard, which was not there prior to the move. My set is less than 2 years old.I contacted the company on February 17th about the charges and they denied the claim.I contacted the company on March 13th after I had the furniture inspected and they also denied that claim. They stated that they cannot accept responsibility for the damages as it is too far out and I only have 72 hours to report any damages, which is impossible as I'm still unpacking because they left my house in total disarray and I wanted to make sure that there were no other items damaged and there were.I have filed a complaint with the ************************* and I'm waiting for the results.Review fromPhillip W
Date: 03/07/2025
1 starWas told by **** that if movers went over an hr, I would be charged in 15 mins increments; come to find out I was charged for an hr. Was not told that moving time started soon as movers get there even if they aren't moving anything yet. Had to sign extra paperwork before movers even started moving my stuff. Arrived to my new place ***** mins before movers. Talked to some guy at the office for ***** mins about why I was being charged for another hr when the movers could have been moving stuff into new place. Also had to sign more documents that was already signed prior to moving day. Movers were just ok but the time that was wasted I ended up paying for.Review fromJudy S
Date: 11/22/2024
1 starJudy S
Date: 11/22/2024
Estimate was for 2 hours to move 14 items. $424 Ultimately charged for 4 hours after moving consultant said it would be 3.Overcharged for moving one glass coffee *********** cost was $948. All attempts to have the company rectify the problem fell on deaf ears.
Coffey Bros. Moving
Date: 01/14/2025
Research done on customer's complaints. Reasoning for increase as below:Report from dispatch manager - Dispatch Report for Claims Specialist - Summary:On the day of service, **** was unavailable, and **** stepped in as her representative. The original estimate was for 2 hours, but several factors caused the job to take longer and the bill to increase.Fragile Items: We needed to crate a few fragile pieces, which required extra care and time.Payment Delay: There was a nearly 1-hour wait for payment. **** had to sign the credit card authorization form online and send pictures of her ID and card, which took longer than expected.Extended Service Time: The job, which was originally estimated to take 2 hours, ended up taking about 4 hours due to the payment delay and harsh weather conditions that made the work slower and more difficult.Impact:1. The service took 4 hours instead of the expected 2 hours.2. The final bill was higher due to the extended time, including the waiting period for payment.3. The payment delay was out of our control, as **** was busy and needed to provide extra documentation to complete the process.Daughter low key threat to report/post complaint one line - ****** , yelpReview fromNadine M
Date: 11/22/2024
1 starNadine M
Date: 11/22/2024
I strongly advise against using Coffey Bros Moving. Here's my experience: I hadn't moved in over 25 years and may have started searching for a moving company too soon. After making an offer on a house that was accepted, I thought everything was set, so I began exploring options. Among the companies I contacted, ******* ******* from Coffey Bros stood out as very helpful an excellent salesperson who convinced me they were the right choice.******* sent me a credit card authorization form and a contract. Unfortunately, I completed the authorization form first and sent it off. Within minutes, my realtor called to inform me that the sellers had backed out of the deal. I immediately called ******* and told him not to process the payment. He claimed it was already done but assured me verbally he would reverse the charge since I hadn't signed the contract. I followed up with an email, and that's when things took a turn. He stated the deposit was non-refundable, despite my not signing the contract, and his emails were unprofessional. He also denied ever promising to reverse the charges. I disputed the transaction with my credit card company and am waiting for a resolution. After this ordeal, I researched Coffey Bros and found numerous negative reviews describing similar issues. Its clear they are unprofessional and prioritize scamming people. I've accepted the $260 loss as a ****** learned and am relieved, I didn't let them handle my move. I wouldn't want such a company in my home.Coffey Bros. Moving
Date: 11/23/2024
My name is ****** *******, and I am the claims manager for Coffey Bros Moving I have not seen any correspondence from this client. If she has an issue, she can email me at ********************************** with her full name, and I would be more than happy t see what I can do for her. I can not look her up in the system without this information.Review fromDavid S
Date: 11/01/2024
1 starDavid S
Date: 11/01/2024
Please don't. Watch out for so called lead ***************************. Walks in door asking for tips. Caught him sitting in truck while 2 others working hard. Took 1hr lunch and was charged for it while milking clock. Looking for tips and leaving 2 boxes outside when all 3 were given $15.00 a piece for lunch but didn't arrive to new location after 1hr after loading truck 2hr 45min. Didn't follow customer to *** location on a ***** run. Could have uploaded in 2hr or less for a 5hr job that was 7hr. Milking customer ******* dollars. Please don't use.Coffey Bros. Moving
Date: 11/23/2024
************ I am currently researching your claims, and will be in touch with you after the Thanksgiving holiday, as staff are not in until 12/2,****** ******* ARM CRM MBA Claims ManagerReview fromJeff M
Date: 09/01/2024
1 starJeff M
Date: 09/01/2024
******** company to work with. They lowballed my initial estimate at $4,400 and charged me almost double that amount. A few items were stolen. The time they charged me for was based on GPS location of their truck which captured time the ***** **** around at the end of each day eating and drinking the stuff I bought for them. Overcharged me for tape and packing material. I filed a claim for extra time charges and extra material charges, and they will not reply further after making a very low offer of $100 compensation. Horrible company and I do not recommend anyone hire them.Coffey Bros. Moving
Date: 09/19/2024
Reviewed charges and determined that the numbers listed were correct. Offer to offer a $100 goodwill amount to offset materials charges. We were not informed of the alleged stolen expensive items until the customer received a settlement offer. No high-value items were listed for this move.Review fromLisa V
Date: 08/15/2024
1 starLisa V
Date: 08/15/2024
DO NOT use this company. Not only was the estimate (in hours and fees) only half of the actual hours worked / fees incurred, but they tacked on an additional $450 in "additional services" to the final bill which was completely unexpected. Before we paid the final invoice, we asked to talked to a manger to explain the additional fees and nobody was available to talk nor did they call back. The movers nor the management disclosed which services were included versus excluded - for example I learned after the fact that they charged extra money to move the mattress and a TV, which I would expect to be standard items. I feel completely blindsided and I paid $2k over the amount I was expecting to pay. Do not be fooled by this company - their estimates are inaccurate and there is a complete lack of transparency.Coffey Bros. Moving
Date: 11/23/2024
****:Did you contact our claims department directly to report your concerns? I do not see any sort of correspondence. having been sent. Please contact me at ********************************** I would be more than happy to assist you.I do see a ****** ********** with a move date of 8/13/24 and a job number of 48565-1. I would appreciate your response so I can look into your complaints. Thank you.****** ******* ARM CRM MBA Claims ManagerReview fromJeannette R
Date: 08/01/2024
1 starJeannette R
Date: 08/01/2024
Worst moving company ever. Very unprofessional and scammers. Drivers/actual moving men were great but management and customer service team do not respond.Coffey Bros. Moving
Date: 08/09/2024
Reviewing my claims file, I do not see a job # for ******************. Will look into the matter if she can send me her job # to *******************************Coffey Bros. Moving
Date: 11/23/2024
As of this date (11/22/24) I have not received a reply.****** ******* ARM CRM MBA Claims Manager *************************************************************************Review fromMichelle H
Date: 07/18/2024
1 starMichelle H
Date: 07/18/2024
Shady business practices. They estimate you very low (******) to get your business, they do not disclose the "fees" ($25 for a used box to cover a TV. $25 for a 1/2 of a box used to cover a stand up mirror, $25 for a TV handling fee) then once you have been moved out of your home they hold your items until you pay an invoice that has doubled your estimate (after the 250 required deposit). If you don't pay they haul your stuff to storage and begin to charge storage fees.. it's a scam. Don't use this company. They have many complaints and customers that have been price gouged. These 4.6 star reviews are probably for the movers that do the work, not for their shady business practices.Coffey Bros. Moving
Date: 08/02/2024
Awaiting contact from the customer to *****************Coffey Bros. Moving
Date: 08/09/2024
as of this writing, no response from this individual to the claims department.Coffey Bros. Moving
Date: 11/25/2024
as of 11/25/24, there has been no contact to claims.
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