Reviews
This profile includes reviews for INOVA Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 176 Customer Reviews
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Review fromRobert W
Date: 12/08/2023
3 starsRobert W
Date: 12/08/2023
I've been a Innova customer for 2 years I thought they was different but they are not it's about the Almighty Dollar as usual I've got a stomach aneurysm from semi truck wreck I've begged them to help me but just want money as usual or repossession of truck I've been out of work since September they don't want to help me with anything Christmas time is here but I've made it before them I'll make it again
INOVA Federal Credit Union
Date: 12/18/2023
Thank you for sharing your experience. We understand the challenges you've faced and sincerely regret any distress caused. We strive to assist our members during difficult times. If you're open to discussing your situation further, please give us a call at (574) ********Review fromricky C
Date: 11/27/2023
5 starsricky C
Date: 11/27/2023
i refinanced my truck with this company it was easy fast and ****** helped me along as well as could be expected i would use them again if the need arrived againINOVA Federal Credit Union
Date: 11/29/2023
Thank you for taking the time to share your positive experience with us! We're delighted to hear that your refinancing process with INOVA was smooth and efficient.Review fromJen K
Date: 11/21/2023
5 starsJen K
Date: 11/21/2023
The refinance process was easy and quick. I appreciate the different options provided to me and the representative was extremely helpful.INOVA Federal Credit Union
Date: 11/22/2023
Thank you for sharing your experience! We're thrilled to hear that our refinance process was easy and quick for you. Providing various options and having helpful team members are top priorities for us, and we're glad we hit the ***** If you ever need anything else, don't hesitate to reach out!Review fromLauren H
Date: 11/16/2023
5 starsLauren H
Date: 11/16/2023
******* was great and worked around my busy schedule. Explained and walked me through the paperwork and process. Excellent experience!INOVA Federal Credit Union
Date: 11/17/2023
We're thrilled you had an excellent experience. If you ever need further assistance, feel free to reach out.Review fromRobin M
Date: 11/14/2023
5 starsRobin M
Date: 11/14/2023
I really loved working with ***********************. She is very professional and customer friendly. My whole experience was pleasant and precise. There was no confusion on any subject matter or questions that I had. The clarity of the process was excellent. Thank you so much *****!INOVA Federal Credit Union
Date: 11/17/2023
Thank you for your wonderful review! We're delighted to hear that your experience with ***** was excellent. If you ever have more questions or need assistance in the future, feel free to reach out. Thank you for choosing INOVA!Review fromNicole Y
Date: 10/27/2023
5 starsNicole Y
Date: 10/27/2023
Absolutely loved working with ******. She made everything so easy. Very knowledgeable and professional. I would definitely recommend her and the company.INOVA Federal Credit Union
Date: 10/30/2023
Thank you for your kind words and recommendation. We're thrilled to hear you had a great experience working with ******.Review fromGrey S
Date: 10/27/2023
5 starsGrey S
Date: 10/27/2023
Excellent service! INOVA has become my go to for vehicle purchases. Great interest rates and service.INOVA Federal Credit Union
Date: 10/30/2023
We greatly appreciate your positive review and your loyalty to INOVA for vehicle purchases. It's wonderful to hear that you've had an excellent experience with our services.
Thank you for choosing INOVA, and we look forward to assisting you with any future needs you may have.Review fromDiane W
Date: 10/27/2023
5 starsDiane W
Date: 10/27/2023
*********************** made financing a new auto exceptionally easy. ****** was accessible, returning phone calls and answering questions in a timely manner. She also answered questions I did not know to ask with an educational approach. The paperwork ****** and Inova prepared was thorough and complete the first time. ******'s professionalism and kindness shined through every interaction. I highly recommend Inova FCU.INOVA Federal Credit Union
Date: 10/30/2023
Thank you for your fantastic review of Inova and your experience with ******. We're delighted to hear that you found financing your new auto with us to be easy and hassle-free.Review fromJennifer H
Date: 10/23/2023
5 starsJennifer H
Date: 10/23/2023
Everything was completed within a few days. Fast and efficient service. Wonderful financial officer that really knew the business. Great experience.INOVA Federal Credit Union
Date: 10/25/2023
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with our fast and efficient service, as well as our knowledgeable financial officer. We always strive to provide the best service possible, and it's great to know that we met your expectations.Review fromStacey M
Date: 10/03/2023
5 starsStacey M
Date: 10/03/2023
Both employees that helped with my re financing were a pleasure to work with. I am very happy to have used them for this process. All of my questions were answered in a very timely matter. I would definitely recommend them.INOVA Federal Credit Union
Date: 10/04/2023
Thank you so much for your positive review! We're delighted to hear that your experience with our employees during the refinancing process was a pleasure. It's great to know that your questions were addressed promptly and that you would recommend our services. We truly appreciate your feedback and look forward to assisting you with any future financial needs.
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