Reviews
This profile includes reviews for INOVA Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 176 Customer Reviews
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Review fromWalter R
Date: 04/03/2023
5 starsWalter R
Date: 04/03/2023
My wife first came across Inova FCU. She raved about how accommodating /user friendly they have been. We are both members now and we also live in Western *****. This institution, in my opinion, went well out of their way to accommodate us with our latest vehicle purchase. Not to mention that we will be doing more business in the future, other than vehicle purchases. Everyone we have talked to at Inova has given us some of the best InSite ever. Our auto finance person *********************** at Inova did a stand-up job, always polite and to the point and did not try to sway us in any direction. Always looking to benefit us. **** and Inova have been a pleasure to work with. Thank you.
INOVA Federal Credit Union
Date: 04/04/2023
********************,Thank you for your business and for taking the time to share about your experiences with INOVA; it is important to us that we provide you with the best advice and solutions to help support your financial well-being! **** takes much pride in helping our members and we are grateful to have him on the team. We appreciate the opportunity to serve you, and your wife, now and in the future!Review fromGilbert E
Date: 03/29/2023
5 starsGilbert E
Date: 03/29/2023
I had a great experience working with ****************** who guided me step by step until ************ refinance was completed.The emails from INOVA came in timely manner giving enough time to cancel my scheduled monthly payment at Kia ***************** the emails, text messages were sent and phone calls made to ensure I am updated on how the loan is progressing.Thank you ***** and your INOVA team!!!Best regards,*******INOVA Federal Credit Union
Date: 03/30/2023
Thank you, *******, for your feedback and for your business! We are happy to hear that ***** made your refinance experience a great one. Well continue making sure that our ***************** goals are Always Within Reach.Review fromAndrea C
Date: 03/12/2023
5 starsAndrea C
Date: 03/12/2023
Super easy process and communication was outstanding. I was also surprised that I saved on my auto insurance as well, as I have always had a very low rate, now saving even moreINOVA Federal Credit Union
Date: 03/13/2023
Thank you, ******, for your feedback and for your business! We are happy to hear that we were able to save you money and that you had a good experience. Well continue making sure that our ***************** goals are Always Within Reach.Review fromMarcus C
Date: 03/07/2023
5 starsMarcus C
Date: 03/07/2023
*********************** did a fantastic job helping me secure an auto loan! He answered every question I had and made the process very quick and easy! If you need a loan he is the go to guy! Above and beyond service !INOVA Federal Credit Union
Date: 03/08/2023
Thank you, ******, for your feedback and for your business! We are happy to hear that **** made your auto loan experience a good one. Well continue making sure that our ***************** goals are Always Within Reach.Review fromLori N
Date: 03/04/2023
5 starsLori N
Date: 03/04/2023
Like many I received letter in the mail and I completed all paperwork and was approved. Excited to start saving. ***** was great went far above her duty and keep me updated.INOVA Federal Credit Union
Date: 03/07/2023
Thank you, ****, for your feedback and for your business! We are happy to hear that ***** made your experience a good one and was able to save you money. Well continue making sure that our ***************** goals are Always Within Reach.Review fromReem A
Date: 03/02/2023
4 starsReem A
Date: 03/02/2023
I wanted to refinance my car loan and ******* helped me get the best rate possible. She was very helpful throughout.INOVA Federal Credit Union
Date: 03/07/2023
Thank you for your feedback! We appreciate your business and are happy to hear that ******* made your refinance experience a good one. Well continue making sure that our ***************** goals are Always Within Reach!Review fromKATHLEEN W
Date: 03/02/2023
5 starsKATHLEEN W
Date: 03/02/2023
I always have a great experience at INOVA. The staff are very helpful and friendly.INOVA Federal Credit Union
Date: 03/07/2023
Thank you for your business and feedback it means a lot to us! We are happy to hear that our staff have made your experiences good ones. Well continue making sure that our ***************** goals are Always Within Reach.Review fromJacob S
Date: 03/01/2023
5 starsJacob S
Date: 03/01/2023
******* was great to work with! I tried working with my bank to refinance my car loan and they were unable to process it. Before we even started the paperwork ******* was able to assure me that I wouldn't be wasting my time trying with INOVA and now I'm saving over $150 per month on my payment!INOVA Federal Credit Union
Date: 03/07/2023
Thank you, *****, for your feedback and for your business! We are happy to hear that ******* made your refinance experience a good one and was able to save you money on your monthly payment. Well continue making sure that our ***************** goals are Always Within Reach.Review fromTara V
Date: 03/01/2023
5 starsTara V
Date: 03/01/2023
We have been a INOVA customer for years and this is why! GREAT customer service. *********************** was absolutely great! He answered the phone EVERYTIME we called or had a question during the loan process. He was quick, professional, personal, and paid attention to detail. He made the whole process easy on us. Companies need more people like ***********************!INOVA Federal Credit Union
Date: 03/07/2023
Thank you, ****, for your feedback and for your business! We are happy to hear that **** made your experience a good one. Well continue making sure that our ***************** goals are Always Within Reach.Review fromElizabeth H
Date: 02/24/2023
5 starsElizabeth H
Date: 02/24/2023
I was able to refinance my high interest rate auto loan quickly and easily. The process is simple and transparent. I recommend if you are paying a high interest rate and you have been keeping up on your payments that you try INOVA Federal Credit Union for your refinance options.INOVA Federal Credit Union
Date: 02/27/2023
Thank you, *********, for your feedback and for your business! We are happy to hear your refinance experience was a good one. Well continue making sure that our ***************** goals are Always Within Reach.
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