Reviews
This profile includes reviews for INOVA Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 175 Customer Reviews
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Review fromEllen C
Date: 06/05/2025
5 starsEllen C
Date: 06/05/2025
We had ******* do our loan. She was on top of getting it done quickly.
INOVA Federal Credit Union
Date: 06/09/2025
Thank you for your review, we're so glad that we could help you with your loan!Review fromAdrienne H
Date: 06/03/2025
5 starsAdrienne H
Date: 06/03/2025
**** provided excellent customer service. She was very understanding and promptly resolved the issue I had.INOVA Federal Credit Union
Date: 06/09/2025
Thank you so much for your feedback, we're so glad that we could provide you with a great experience!Review fromAbigail A
Date: 06/02/2025
5 starsAbigail A
Date: 06/02/2025
she helped me get what i needed done within minutes of me getting there. i am very grateful for her, definitely hope to see her the next time i need something done.INOVA Federal Credit Union
Date: 06/06/2025
Thank you so much for your feedback. We're glad that we could provide you with a great banking experience!Review fromLisa W
Date: 05/29/2025
1 starDue to having surgery, I was under ********* comp and various times I was not paid properly which resulted in me getting behind two payments on my mortgage and my vehicle. Inova took it upon themselves to take out two payments after I told one of the office girls I would make a payment that Friday...and left me with almost nothing in my bank account. This also happened one other time. I spoke with the manager, **** and he was extremely rude, spoke over me and refused to put back one of the payments so I could pay some bills and survive for 2 weeks until my next paycheck. They got their money so nothing else mattered to him. Somehow he claims they can remove money from people's accounts unauthorized but I have never seen anything stating they could do this. I kept trying to get him to understand the bind he put me in and both myself and passenger in my vehicle heard him tell me to shut up...TWICE!! He denied he said that...we BOTH heard it clearly. I had three different individuals calling me daily which became harassment about making a payment and he basically called me a liar and said they didn't call me that he saw every call that comes through the bank. I told him he wasnt being very customer friendly, he didn't care. I asked to speak to his boss and he said he WAS the top boss. He then said "we're done here LADY!!" and proceeded to hang up on me...Review fromKim H
Date: 05/24/2025
5 starsKim H
Date: 05/24/2025
Our representative was very pleasant and helpful. She attended to us quickly and made sure all of our needs were met.INOVA Federal Credit Union
Date: 06/03/2025
Thank you so much for your feedback! We're so glad that we provided you with a great experience.Review fromJoyce F
Date: 05/23/2025
5 starsJoyce F
Date: 05/23/2025
Had an amazing experience getting my first auto loan with **** *******!! He was so patient with me, knowledgeable, clear and very understanding. I appreciate everything he did for me while helping me through this whole process. Thank you ****.INOVA Federal Credit Union
Date: 05/27/2025
Thank you for your feedback! We're happy that we could provide you with a great experience.Review fromLuke D
Date: 05/20/2025
5 starsLuke D
Date: 05/20/2025
This is my 2nd vehicle I have refinanced with INOVA. ***** *. has been extremely helpful with the refinance process with quick turnaround. Everything was explained to me with nothing hidden and I had the opportunity to ask questions.INOVA Federal Credit Union
Date: 05/27/2025
Thank you for your feedback - we're happy that we could help you refinance your vehicle!Review fromSam R
Date: 05/19/2025
5 starsSam R
Date: 05/19/2025
******* was very helpful, patient and polite. She patiently walked me through the steps necessary to retrieve the information I needed.INOVA Federal Credit Union
Date: 05/27/2025
Thank you for your feedback! We're happy that we could provide you with a great experience.Review fromVernon M
Date: 05/16/2025
5 starsVernon M
Date: 05/16/2025
I had a great experience with *. *******, she was very helpful, she walked me through the process in very little time.INOVA Federal Credit Union
Date: 05/20/2025
Thank you so much for your review! We're happy that you received a great experience.Review frombrian m
Date: 05/16/2025
5 starsbrian m
Date: 05/16/2025
**** was very helpful and willing to work. Definitely a 5 star .??INOVA Federal Credit Union
Date: 05/20/2025
Thank you so much for your feedback, we're glad that we provided you with a positive experience.
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