Business Profile

Recreational Vehicles

Forest River Inc.

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Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

240 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a 202;5 forest river wildwood 22 veranda 12/31/24 at camping world in ********, **. They agreed to store it until spring. We picked it up 5/3/2025. First weekend before even using it, we noticed water on the floor. Called camping world and notified them. Used it the following weekend and itt was raining. Water flowing in from the slider and water on the base of the windows and down the walls of the bedroom. Dropped it off at ************* in **************, because it was closer to us on 5/26/25. They did a seal test, which by the way wanted to charge us $190 to do and I refused to pay it! It is a brand new trailer. They did the seal test and advised that all but one of the windows has detrimental leaks. I have the emails to prove it. It is now 6/19 and they are stating that forest river and the window manufacturer are in a dispute because the window manufacturer said camping world didnt do the seal test correctly. Im getting the run around from camping world and forest river because everyone is passing the **** and in the meantime we have retired and booked and paid for an 8 week trip and have no rv!
Customer Answer
Date: 06/20/2025
2025 forest river wildwood veranda 22
vin # *****************
Business Response
Date: 06/26/2025
We are certainly sorry for issues and feeling of getting the run around. We have approved all labor requested and will work with dealership to expedite any parts needed. If you need any direct assistance please contact Mr. ****** ******* at *********************************** .
Initial Complaint
Date:06/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased Forest River Salem April 2025.I have reached out to corporate with no response, warrant **** told me who to contact but no one will Come look because of how many issues there are. I am seeking a replacement RV because this one is not fixable.This is what I have sent to corporate along with photos. This RV is a safety issue at this point.I am writing to formally request your urgent attention and intervention regarding a Forest River RV that I recently purchased, which has presented multiple significant issues that go far beyond standard warranty concerns.Despite reaching out to a local dealership as **** said to go , they have declined to send a technician or service representative to inspect the trailer due to the extent and number of issues involved. These problems include electrical malfunctions, poor build quality, safety hazards, which collectively point to a serious lapse in quality control and workmanship during manufacturing.Given the nature and volume of these defects, I believe this situation warrants an on-site evaluation by a qualified Forest River representative. It is my hope that we can resolve this matter professionally and directly without further escalation. However, if I do not receive a timely and appropriate response, I will have no choice but to involve the State ************************ and explore legal remedies to address what appears to be a fundamental breach of product quality and consumer protection.I would greatly appreciate it if a representative could contact me within the next 7 business days to schedule an in-person review of the *** I am available any time and can provide photos, documentation, and a full list of the defects upon request.
Customer Answer
Date: 06/17/2025
I want forest River to take responsibility for the poor ******* ship and replace the trailer with a new one that is actually safe and livable
Customer Answer
Date: 06/17/2025
2025 Salem FOREST RIVER VIN#*****************
vin# is also in original complaint.
Business Response
Date: 06/26/2025
Forest River has been communicating regarding this RV with someone other than the person listed on this complaint. An inspection is scheduled for July 11. We will make a determination regarding this customer's demand shortly thereafter.
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When we bought this motorhome we where told it had a 3 year drive train warranty from ****. We tried to use this warranty and was told by **** that we were the second owner and was not covered under that warranty. The dealer i bought it from also called **** and was told the same thing. Contacted forest river and was told it was not there problem for me to call ****. I guess after 6 emails telling them we had already done this,and they still refused to help.
Business Response
Date: 06/13/2025
Thank you for contacting us with the customers concern. More than likely the unit has not been registered with **** through the delayed start registration process by the dealer. The customer can contact the dealership that the vehicle was purchased from and have them register it. If they cant get it taken care of, the customer can contact us and we can help facilitate that process.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2023 Forest River Wildwood Heritage **** Travel Trailer from RV Country in ****, ** in 2023. On 4/10/25, I had a tire blowout on the travel trailer driver side which damaged the fender skirt the metal siding and a bracket. I received the part #'s required to replace the damaged parts. The part#'s are below. This parts were an approximate cost of $250 from a local RV dealer. Then I was told that the parts have to come from Forest River in ******* and that I would have to pay for the shipping of the parts. The shipping was estimated at ~$1000.00. I refused to pay $1000 in shipping for $250 worth of parts. My complaints are the fact that Forest River doesn't ship parts to their local dealers in ******* and the fact that the shipping cost Forest River is charging me is astronomical and there are no other less expensive options for shipping, e.g., ********** etc.Part #'s Required F100234483 : RAM METAL, MERCURY, 030 21-1/2 X 146 TK RADIUSdiamond F100241735 : FENDERSKIRT, TRAVEL TRAILER, TANDEM, AGED MERCURY 20X67613A : MOLDING, BASE TRIM MILL FINISH 144", CAP TRACK
Customer Answer
Date: 06/04/2025
The vin# is ***************** and model is Forest River Wildwood Heritage **** 29XBHL
Business Response
Date: 06/13/2025
Forest River does ship parts to their dealers however we cannot control the timing of their unit purchases nor deliveries.The quote provided for freight was based off the dimensional sizes of the items needed - not a profit center nor mark ********* This simply cost quoted through LTL couriers. Forest River is willing to assist trying to coordinate with RV Country to unit load but cannot control the timing of shipment as this would need to be through dealership.
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Forest River issued a replacement ** under Californias Lemon Law but failed to properly register the unit, provide temporary tags, or include key features such as the exterior kitchen stove. The ** was delivered through a third-party location (** Ready) with no documentation or compliance support, leaving me unable to legally operate or transfer the vehicle. Attempts to resolve the issue have been met with delays, conflicting information, and deflection of responsibility between Forest River and ** ******** addition to correcting the registration and feature issues, I am requesting financial compensation for the time, stress, and additional costs Ive incurred as a result of Forest Rivers failure to properly deliver and support the replacement unit.Specifically: Fees Ive spent attempting to register the ** Time lost due to repeated follow-ups and miscommunication Cost of obtaining temporary legal advice and documentation The diminished value due to missing kitchen components I am requesting a monetary compensation of ****** or a fair equivalent, to be determined in good faith.
Customer Answer
Date: 05/28/2025
***************** 2025 Arctic wolf, CKF3850 suite

Business Response
Date: 06/04/2025
Forest River has been working to assist the customer with this complaint by contacting California agencies to obtain information to register the ***
Customer Answer
Date: 06/04/2025
I am rejecting this response because:Forest Rivers claim that they are trying to work with me is misleading and not supported by their actual communication.

The last direct message I received was from a representative named ***** *******, whose tone was accusatory, dismissive, and completely unprofessional. She falsely claimed that ****** was pursuing this matter as a way to get more money from Forest River an insulting assumption that has no basis in fact.

She attempted to frame the Lemon Law exchange as a gesture of goodwill despite the legal process and paper trail that clearly classified this as a Lemon Law case under California law. Her message also misrepresented timelines and claimed Forest River did nothing wrong, while offering no real resolution or support.

Despite our attempts to resolve the registration issue for the replacement unit which was never properly titled as required Forest River has not taken responsibility or followed through with any corrective action.

I request that this complaint remain open and visible until Forest River provides actual resolution rather than deflection.

Business Response
Date: 06/12/2025
Forest River has communicated with the *************************************** and has involved additional personnel to address this complaint.
Customer Answer
Date: 06/13/2025
I am rejecting this response because:
I was provided a replacement RV by Forest River in a trade, and only afterward discovered it requires additional licensing to legally operatesomething that was never disclosed to me. On top of that, the replacement unit was delivered unregistered, and *** had to personally deal with the *** and resolve issues that should have been handled by Forest River.

This entire process began over a year ago with the purchase of a fifth wheel that had ongoing issues, leading to this replacement. Even now, Im left dealing with the consequences of poor communication, lack of disclosure, and failure to follow through on proper registration.

Ive spent significant time, energy, and money trying to fix what should have been handled from the start. I believe compensation is warranted, and I will not let this go until the situation is made right.

Business Response
Date: 06/26/2025
Forest River remains dedicated to working towards resolving this matter. A request for very specific information was sent to the customer by ********************** personnel.
Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The manufacturer is denying a warranty claim, which they are responsible for since the ** is only 10 months old and the warranty is for one year.
Customer Answer
Date: 05/19/2025
VIN # *****************
model: Silver Lake LE 1700BHLE
Business Response
Date: 05/28/2025
We have reviewed the claim that was turned to us by the dealership. At this time we would be willing to offer parts only as compensation as this does not appear to be a manufacturing defect. Please let us know how you would like to move forward.
Customer Answer
Date: 05/28/2025
I am rejecting this response because:

The unit is under warranty for a whole year and the damage caused to the rv is a direct result of one of their components prematurely failing either by installation error and/or defective parts.
Business Response
Date: 06/04/2025
We will stand by our offer of goodwill parts assistance regarding this complaint.
Customer Answer
Date: 06/04/2025
I am rejecting this response because:

Camping Worlds inspection makes it clear that there is no water damage caused by lack of sealing maintenance, as Forest River has repeatedly and wrongly claimed. The water damage is localized directly under the antenna, which failed due to poor installation or product defect, and subsequently allowed water intrusion through the roof.

This is a manufacturing failure not a maintenance issue. The ** is under warranty, and there is no plausible excuse for this kind of defect in a new vehicle. I personally sealed the area to prevent further damage, yet water intrusion had already occurred due to your products failure.
Initial Complaint
Date:05/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new RV off the factory floor in October of 2024 from Forest River (VIN: *****************). The camper has been used one time and has already had a battery/solar power failure.I have called several times regarding an issue with the battery not being charged by the solar panels. The camper battery went completely dead after being parked while not in use. All electrical appliances were turned off while we had it in an uncovered storage area. The manufacturer offers a one year warranty plus I purchased an extended warranty for a total spend of $32,385. In addition, due to the lack of response by Forest River, I purchased a brand new battery for $200 to replace the dead one and it too has stopped working (within a month of installation)Thank you,*****
Business Response
Date: 05/22/2025
Thank you for forwarding this message. Forest River sells ** to authorized dealers who then sell the ** to the retail customer.
The batteries are installed by the dealers and especially excluded from the manufacturer's warranty. Forest River does not provide or facilitate any extended warranties beyond the ******************************* Warranty.
If you feel that you have a warrantable concern, please schedule service at your selling dealer or an authorized repair center near you. A locator is available on our website. Thank you!
Customer Answer
Date: 05/26/2025
I am rejecting this response because:

The issue is the wiring connecting the solar panels to the battery. Clearly a manufacturer issue.
Business Response
Date: 05/28/2025
We would ask that you make an appointment with an authorized dealer or repair center to have your complaints addressed. You can visit our website for a dealer locator if needed or call **************. Thank you!
Customer Answer
Date: 05/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is as good as I can get at this moment.

Thank you.
Initial Complaint
Date:05/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a CJ26 campsite reserve from camping world. The ** is a collaboration between camping world and forest river. Per camping world, the design is forest river and the initial warranty is through them. We were warned before buying that there was a design issue that could break the TV. There is a strap on the TV that was placed to prevent the issue that we have never moved or touched. In less than a year, this strap broke the TV. We filed a complaint with camping world that was passed through to forest river. They denied the claim. After follow up with camping world, we were advised that all of these issues were now being denied by forest river. They know this is an issue and will not stand by the quality of their product. I dont feel that we are liable to replace the TV as they know of the issue and have made some steps to try and prevent it but it clearly is not enough.
Customer Answer
Date: 05/12/2025
Vin 4x4tc1b24rx163645
CJ26 campsite reserve
Business Response
Date: 05/22/2025
Forest River has reviewed the information submitted and this claim will remain denied. The pictures show damage rather than a defect. When used correctly, the strap has been proven to prevent the TV from coming into contact with the slide out. We respectfully deny this claim.
Customer Answer
Date: 05/22/2025
I am rejecting this response because: we did not alter or modify the tv or strap. This was as is when we picked it up. The damage is caused by the design and placement of the strap that was supposed to keep the TV unit safe.

Business Response
Date: 05/28/2025
Forest River reached out directly to this customer and reached an agreement.
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I received a ******* video on the ******* River Hemisphere Roost43 and thought that this could be the one. With our location being in ********** and the business selling the ** was in ****, we thought it should be good to go for winter. We asked questions regarding viability for winter use and were advised it would be perfect. We received the ** at the beginning of the year (2025). The first issue I found was that no winterization had been completed. The tank showing winterized was turned to normal use. Thinking back, I should have complained. But I did not. Within a few days, we found water leaking out of the ** onto the ground. We immediately contacted a repair service (**** with ******** ** Repair) who came out and located the issues. The water heater was leaking while under pressure and the water filter had been attached incorrectly (top was ***** and leaking). **** showed me the locations and suggested a temporary bypass of the systems. Photos were taken for later email to ******* ** I asked for a report, received and forwarded the report to ******* **. Until two (2) days ago, we have had no hot or filtered water. ******* ** advised that ******* River would not accept the report due to the word "diagnosed". Also they would not reimburse us the funds paid to correct the issues that should have been noted back at ******* River. We should have never received the ** is this condition. There is even a sticker on the ** showing it passed inspection. I asked ******* ** to send me the name/email address for the person that they were working with. I received the name ********* ******* with ******* River (Warranty issues) and sent her the information. She sent out replacement parts but did not identify the company that would perform the required repairs. This is a bad way to handle issues that should have been found back at the factory. We request assistance with receiving a refund of $800 for the repairs we have had to pay. Pics available.
Customer Answer
Date: 04/22/2025
As per your request, the last seven (7) of the ** VIN: V******
Customer Answer
Date: 04/23/2025
Per your request, the following VIN is for a 2025 Salem Roost43 body type TT. VIN follows: *****************.

I apologize for incorrectly sending the partial information previously. Please contact me if you require any further clarification.

***
Business Response
Date: 05/01/2025
Forest River has been corresponding directly with the customer to obtain additional information needed to resolve this complaint.
Initial Complaint
Date:04/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought ****** rv fixed water leaks kitchen bathroom sink connection where water hose goes shower dealers has tried to fix it 3 times still leaking water has been under floors since I bought it in October
Customer Answer
Date: 04/21/2025
2024 Forest River Ozark ********
*****************
Business Response
Date: 05/01/2025
It is our understanding that repairs are complete. Please reach out to *** ******** at ************************************ if there are any remaining concerns.
Customer Answer
Date: 05/01/2025
I am rejecting this response because:

The shower has been been leaking and pouring under the floor for months it needs to be checked for mold . Im not paying all this money for mold to take over if its there . And it was fixed time will tell because the last 3 times I had to go back.
Business Response
Date: 05/01/2025
Thank you for the information. Please reach out to discuss directly at *************************************
Customer Answer
Date: 05/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.

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Forest River Inc. is NOT a BBB Accredited Business.