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Business Profile

Recreational Vehicles

Forest River Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Forest River Inc. has 24 locations, listed below.

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    Customer Complaints Summary

    • 238 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      trying to file a warranty claim for a 2022 Coachmen Encore 375RB. We had a ******* leveling **** fail on auto level, it was bent. We had to unbolt it and turn it sideways to get back on the road., Every customer service number I call goes to ONE PERSONS desk VoiceMail. Roadside assistance says since we are back on the road, they cannot help me. I have called 4 numbers for coachmen, all of them go to ONE PERSONS desk VoiceMail. I was finally told today, (2 days after the incident) that I needed to file a claim. I asked for the phone number and was told by Roadside assistance that they are not provided with the phone number for claims. They gave me the standard **************** Phone #. When I call this, and follow the prompts for "Warranty", it goes to the same ONE PERSONS desk Voicemail....AGAIN. I had to call the number again, get the receptionist to answer, and she transferred me to some woman's desk phone that AGAIN went to voicemail. We are 1 month into a 3 month road trip with our BRAND NEW RV and we have a 3yr old with us. I will NOT make the rest of this trip without being able to level the ***

      Customer Answer

      Date: 08/03/2022

      VIN *****************

      2022 Coachmen Encore 375RB

      Business Response

      Date: 08/11/2022

      This is our first knowledge of the requested repair, please have ************** reach out to his local dealer so we can address the issue through our warranty process.

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The trailer has been leaking water since purchase. We have been inside the trailer during a rain storm and located the actual source of the water. It appears the water is pouring in from the fan above the stove in the vehicle. Water is pouring from the vent itself and from the wall behind the vent. There is mold accumulating in the vehicle which is a health hazard. It appears after examining the roof that it was not sealed properly. A complete refund or a new trailer is expected.

      Customer Answer

      Date: 08/05/2022

      The model is an rpod 192 and the vin # is *****************.

      Thank you

       

       

      Business Response

      Date: 08/21/2022

      Please reach out to your selling dealer or authorized repair center to schedule an appointment as soon as possible.  Forest River will stand behind the unit and take care of any repairs covered under the ********************** Warranty.

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the first year I had 15 warrantee issues (first 15 issues listed below). I only took it on one significant trip right at the end of the warrantee period due to Covid travel restrictions). I bought a lemon and asked for a 12-month warrantee extension. On our next trip I had a near death experience when the axle broke at 60 MPH. My requests for warrantee extensions were ignored even though we have had 7 water leaks, we have been stranded roadside (out of state) 3 separate times in the first 16 months of ownership. In the past 2 years I have had 40 workmanship failures on my 2020 R Pod 189 (listed below). I am complaining again now only because I just noted the massive bubbling of the paper-thin laminate around the kitchen sink that I cannot repair. 1.Delivery from dealer delayed 2 weeks, Air Conditioner defective, required replacement.2.Upon pick up- obstructed slide, interior molding needing trimming. Not repaired.3.On our first outing the heater would not work. 4.Curtain cord undone- curtain inoperable. 5.Rear window curtain would not stay up. 6.P trap disconnected draining water to the cabinet floor on first outing 7.Bathroom door handle loose and almost detached.8.Shower hot water k*** was detached and on the shower floor.9.Outside door was impossible to close and open.10.Dump line hanging bracket failed dragged and ruined the valve and cover- left stranded. 11.Two bolts for the entry stairs hanging loose. One was stripped 12.Dump tank retaining strap completely failed (again)- seriously stranded. 13.Rear curtain had dangling valance 14.Adjacent valance screws loose, ready to fail. 15.The rubber bumper on the door was dry rotted upon delivery.16.Multiple dealer warrantee repairs inadequate- continued failures- I made repairs 17.Two individual steps loose, screws loose, one fell out 18.Fridge control panel repeatably falls off 19.Upper kitchen cabinet support broke Additional 21 items - not room to list here.

      Customer Answer

      Date: 08/01/2022

      Vin number *****************   Model 2020 R Pod model RP189. 

      Business Response

      Date: 08/11/2022

      We are sorry about the issues you have experienced with your R-Pod, and we understand how the situation can be discouraging. Forest River would like to offer Goodwill repairs for the kitchen countertop.  Please contact ********************* at ************.

      Customer Answer

      Date: 08/19/2022

       I am rejecting this response because:

      I listed 40 product failures.  The manufacturer offered to correct only one failure, the countertop.  I requested extension of warrantee to cover several items.  I have made several repairs.  Remaining repairs I request in addition to the countertop is the ball bearing slide on external stove, bath fan that will not operate properly, and just this week the closet door broke due to faulty material / workmanship. I request these 4 replacements/ repairs.  

      Business Response

      Date: 08/24/2022

      Forest River is willing to goodwill the repairs covering the cost of replacement of the kitchen countertop, slide bracket on the outdoor stove and the bathroom fan.   Please contact ********************* at ************ to discuss arrangements for the repairs.

    Forest River Inc. is NOT a BBB Accredited Business.

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