We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Recreational Vehicles

Forest River Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Forest River Inc. has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 241 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I are extremely disappointed and dissatisfied with the service and quality of our 2021 Forest River Cherokee 26DBH VIN: *****************. We purchased our travel trailer from ****** ****** RV in Branchville, NJ in September 2021. We made a local weekend trip in October 2021 followed by a 2 week long trip down to Alabama/Florida in December 2021. During this 2 week long trip that we took with our two dogs, we realized that the AC did not work in our trailer. This put a huge burden on my wife and I, as we were not able to leave our dogs in the trailer to run quick errands while on our trip. Also, during this trip, we realized that the outside driving lights were not working, and this placed another burden on us, as we could not drive our trailer when it became darker. Essentially, we had to add 2 extra days of travel because of this issue. In addition, I found the following issues: Vent for the stove came off while driving on the highway Interior lamps not operating Sliding door wouldn’t stay still Shower wall was falling off Tongue Jack light wasn’t functional After arriving back from our 2 week long trip, we brought the trailer back to ****** for servicing the above mentioned issues in January 2022. In June 2022, we were finally contacted that the replacement AC unit came in and would be replaced. A few days later, a ****** representative contacted me and told me I had left the keys for my travel trailer at the dealership. At this time, I had not picked up the trailer and I replied that I had not picked it up yet. The representative then said that our travel trailer was ready to be picked up and I scheduled to come in that coming Friday, 2 days later. The day after receiving this phone call, I received another phone call from the same representative stating that my travel trailer had been backed up into and sustained damage to the side panel. The damage was greater than expected, and the initial warranty work was still not fully completed.

      Business Response

      Date: 08/01/2022

      We spoke with the dealer they are waiting on metal that is on order to correct lot damage that occurred while the coach was on the dealers lot.
      All warranty work is done.
      I spoke with our parts team, and we are going to get the metal shipped this week.
      I called the retail customer and apologized for the delay. I explained to him that we will be expediting parts.
      When the customer gets his coach back, he is going to reach out to me, and we will the discuss warranty extension options.

    • Initial Complaint

      Date:07/21/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi BBB,I purchased a brand new 2022 Forest River Salem FSX travel trailer (VIN# *****************) from ************* in ******, ** on May 4th, 2022. I have moved to *********, ** (suburb of **********) the week after and have been living in the ** for the summer at *********************** (873 *************, *********, ** *****) while doing sole proprietor work for my business. On July 2nd, the AC/DC converter went out (covered under warranty). Without this critical component, I do not have lights, CO/Propane safety alarm, or refrigeration (12V DC) refrigerator. I already did my due diligence to isolate the issue including driving the battery to Interstate Batteries for full testing. I contacted Forest River Salem FSX Warranty after working through 5 different numbers. I didn't receive a call back until the following Wednesday, July 7th after calling again and leaving the same information on 2 different representatives numbers on Tuesday, July 6th. I was told I need to find a Forest River warranty contractor in the area, for which I called all surrounding warranty manufacturers. All mobile service repair companies were not available until August 31/September 1st. All other bring in repair shops could not get me in until September 1st, with the one exception being July 21st (tomorrow) at the request time of July 7th. Without safety monitors or refrigeration, it made the ** simply unlivable. I have been in contact with Forest River back and forth (email thread attached) and they have not been any help and essentially said I am out-of-luck. I have attached their warranty information as well. As of right now, I don't know what to do and I am requesting your help to get my housing for the summer fixed. Forest River has been negligent on upholding their manufacturer warranty and any reasonable repair time.Cheers,*****************************************

      Business Response

      Date: 07/25/2022

      We are sorry to hear this complaint and would like to send a person from the factory to assist.  Please contact *********************** at ************************************ to make arrangements.

    Forest River Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.