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Business Profile

Car Wash

Crew Carwash, Inc.

Headquarters

Reviews

This profile includes reviews for Crew Carwash, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Crew Carwash, Inc. has 55 locations, listed below.

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    Customer Review Ratings

    1.47/5 stars

    Average of 17 Customer Reviews

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    Review Details

    • Review fromEvan Q

      Date: 01/24/2024

      5 stars
      I have always received great service at crew car wash! I only wish they would provide a option for **** Raptor to go through the car wash.
    • Review fromLes S

      Date: 11/26/2023

      1 star
      I was rear ended inside the car wash. This was due to cars being placed to close together and the driver of the other car not placing his car in neutral. The employee at the start, witnessed the collision and it was on video. I was told conflicting information in how it was to be handled by the on-site manager and **** in office. I think Crew should have had someone meet me and the other driver to help mediate a peaceful solution. They accepted no responsibility. Even though they placed the other car so close, the back of my car did not get clean. I felt Crew shirked all responsibility. Damage was minimal and decided to have it touched up to avoid getting insurance involved.
    • Review fromDave W

      Date: 11/18/2023

      1 star
      I went to the ************ location. During the wash, something hit and chipped my windshield. Whatever it was, hit so hard it almost went through. I filed a claim and was told theres no possibility it happened there and they refuse to pay for the damage. Im ****% positive it happened there. I even pulled fresh broken glass out in front of the manager. They offered a free car wash, as if Im going to come back after they damaged my vehicle, refused to pay and called me a liar. Id give zero stars if it was possible.
    • Review fromBriana H

      Date: 07/19/2023

      1 star
      6/28/23 I went to Greenwood location. After exiting the wash I noticed a deep scratch on my passenger rear bumper. I filled a claim and they said theres no way it happened there. I told them I have videos of my vehicle leaving my home from security system directly before wash and there was *********** shown. I then asked for before and ****** pictures of my vehicle at crew. They refused to show me. I was offered a free wash but I am Not happy with that as my ***** is brand new and $85,000!!! I am 200% sure this happened in the wash and I will be taking this to small claims court!
    • Review fromStacey M

      Date: 05/28/2023

      1 star
      Ive been using crew wash for several years now. I took my van through a couple times last weekend with the intention to slap a for sale sign on it when I got back home. After the wash I took it a block down to wipe the doors down and realized the wash had ripped the drivers side door molding off so I went back to crew and filed a claim in Hopes that they would fix the molding I had to wait on another person to file there claim after I filed the claim it took 5 days to get a email that stated there wash was highly unlikely to rip the mold off my door that it had to already be damaged witch it was Not! Highly unlikely when they had 2 claims filed within a few minutes of each other.. They have refused to fix the problem and ** left with a damaged vehicle. Its Memorial Day weekend so as soon as the week begins I will be contacting a lawyer over the matter in the mean time Ive cancelled my membership and will no long do business with crew Carwash for not taking responsibility for the damage.
    • Review fromMatthew C

      Date: 04/16/2023

      1 star
      Refused to wash my truck. It had a big cooler strapped in very well. Canceled my membership with them. Other times went through no problems. Manager needs fired.
    • Review fromVM

      Date: 09/15/2022

      1 star
      ****** Unlimited plan is no more UNLIMITED PLAN ****** I have took the membership when the club is open @Fishers. That time the deal was $20 per month promotion and after promotion $34.99 per month. When my six month promotion ended, they changed my rate to $34.99 per month. Well and good for couple of months. Suddenly with out notice they started charging $39.99 . I cancelled my plan and called the customer service. The response I received from customer service was that I am using more washes per month and was the reason they increased my monthly subscription price. So UNLIMITED what they say is no more UNLIMITED. They increase your price any time and steal your money from the bank account with out notice and authorization. Very bad business practice.

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