Complaints

This profile includes complaints for Alacrity Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alacrity Solutions

  9725 Windermere Blvd Fishers, IN 46037-9015

• 

  Alacrity Solutions Group, LLC

  2123 Eastview Pkwy Conyers, GA 30013

• 

  Alacrity Solutions Group LLC

  360 E 10th Ave Eugene, OR 97401-3273

• 

  Alacrity Solutions Group, LLC

  3670 Maguire Blvd STE 300 Orlando, FL 32803-3012

• 

  Alacrity Solutions Group, LLC

  1200 Derek St Hammond, LA 70403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May ****** there was a fire in my condo which was tenanted. It took Alacrity 3 weeks to send a site adjuster to document the damage. The desk adjuster has chronically not responded. Has sent emails stating that there are attachments to the letter or email, which were not attached. Ive repeatedly tried to get the file moving along and they are just either not responding or ignoring me. Voicemail for the desk adjuster states he is out of the office every single day from 8:00-1:30. Ive left many voicemails, he just never phones me back. Ive provided all documentation theyve asked but need to provide a statement which he has never made himself available to take. They now are asking for a notarized sworn statement of loss, the document has never been provided despite my repeated requests for it to be sent. Its now past a month they have still not approved coverage, so the restoration company cannot start removing the damaged materials, the place is indelibly saturated in smoke. The temps in the area are between ****** and I still have no electricity or ac which is causing more damage. I wouldnt recommend using this insurance carrier even if they were the last company on the planet. Worst possible experience of my life. Their website is vague at best, almost looks fraudulent but is clearly designed to not provide any contact information to escalate matters to a higher individual.

  Business Response

  Date: 06/13/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms.******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** is a multi-faceted company. Information about our company can be found at ******************************************** is a link to our rather robust and professionally-created website.
  
  One area of service that Alacrity provides to various insurance companies is loss adjusting. It was in this capacity that Alacrity was engaged by Ms. ******* carrier.
  
  We apologize for the frustration Ms. ****** experienced with her claim. We did find that following the initial phone conversation between the Alacrity adjuster and Ms. ******* the adjuster called Ms. ****** on numerous occasions without being able to reach her. He was unable to leave a message because Ms. ******* voicemail was not set up. When a phone call was unsuccessful, the adjuster often followed up via email. Thankfully, a supervisor was able recently to speak with Ms. ****** and confirm the documentation needed to conclude her claim. We look forward to receiving that information.
  
  Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having an issue with my claim - ******************** examiner ******** is super rude and claims she doesn't get my emails or just refuses to respond.When you call her, it sounds like she is in a wind tunnel, gives vague answers, and is the worst customer service person I've met. If she doesn't want to answer, she just won't answer. I contacted a supervisor at the beginning of the claim who said "Oh it's being handled like it should be." I can tell you, it has not been a good experience and is not being handled well. I am not sitting at 2.5 weeks of waiting for a supplemental claim to be "approved". I have an ****** and I cannot be waiting forever to get paid out for this. I have tried to get to another supervisor and it seems like that's not something they want so they are making this extremely painful. I now have other damage to my bathroom ceiling because I don't have the funds to be getting this work done, so now I am even further screwed. I am not happy and I do not think this company cares about the insured at all. They clearly want to pay bare minimum and hire rude people. I want my supplemental money.

  Business Response

  Date: 05/15/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mrs. ******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  Following Mrs. ******* complaint, an Alacrity supervisor called and spoke with her. The supervisor apologized for the delay and advised, based on *** and Mrs. ******* belief that the damage originated from the roof, the claim may possibly require reinspection.
  
  Mrs. ****** expressed a preference for receiving an update without the need for another inspection,as her and her husbands schedules are limited. The supervisor explained that the claim would be reviewed with the desk adjuster and that the adjuster will follow up with her regarding the next steps.
  
  Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I just received an email the other day with ******** stating that she just reviewed the pics and its not going to be covered. No one came back out and no one is responding to my emails . You are not reading my complaint. Read what I am saying 
  Regards,
  
  ********* ******
  

  Business Response

  Date: 05/21/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to provide an additional response to Mrs.Ayscues concerns filed with the Better Business Bureau.
  
  As the Ayscues have stated they believe the roof suffered storm damage, which is different than the adjusters findings, Alacrity has requested an engineer perform an inspection. A supervisor has advised the Ayscues of the pending inspection.
  
  We appreciate the opportunity to respond to the Better Business Bureau and look forward to concluding the Ayscues claim. Please feel free to reach out to me directly if you have any further questions.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************
  

  Customer Answer

  Date: 05/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.] the person that came out did not due his diligence and so this claim was not handled properly and ******** and ******* clearly did not care to investigate further after the MULTIPLE attempts Of me trying to get this rectified. BBB is the only reason they are doing their diligence now. It wasnt happening until I took it to here 

  
  Regards,
  
  ********* ******

  
  

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In short, Alacrity Solutions is contracted by **** to handle their Diminished value claims after a car has been in an accident. I have done the research myself and the value of a 2018 Acura MDX was around 21k at the time of accident, however after the accident my cars value dropped by nearly 4k, so around 18k. These values are from Kelly *** They offered me $153.11 for my claim. I just dont see how this is even legal. There is an actual report that will tell you how much the value of your car is, and you can go see the value of another model exactly the same. I have already filed with the insurance commission in WA state as well. This is just outrageous.

  Business Response

  Date: 05/06/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ***** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** is a leading provider of insurance claim management services in the *************. Following Mr. ***** vehicle damage claim, **** retained Alacrity to provide adjusting services.
  
  For **** claims,Alacrity utilizes ***** proprietary and confidential methodology for determining the diminished value of a vehicle. Generally, a diminished value analysis considers several factors including the vehicle type and age, the pre-loss actual cash value of the vehicle as of the date of loss, the severity of the damage, the vehicles mileage at the time of loss, and any prior damage to the vehicle.
  
  Based on the current information for Mr. ***** vehicle, we believe the value of his claim has been properly and fairly determined.
  
  Thank you for your consideration of this response, and please do not hesitate to contact me if we may be of further assistance in resolving this matter.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  As stated earlier, they just want to get out of this as cheap as possible, they insultingly offered another 50 dollars hoping I would just go away.  I gave them and USAA enough time to try to do the right thing (about 5 months), now I'm just going to get a lawyer. I appreciate your work for consumer advocacy.

   
  Regards,
  
  ******** ****

  
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 11th 2025 I had a pipe break. This was reported to my home insurance American modern. Since January I still have a hole in my wall and an inoperable 1/2 bath. Alacrity keeps canceling my estimate and causing delays in my repair work and each week goes by without having my home repaired. See all attached. Today I was informed Id need to find a new contractor after two months because of the negligence on alacritys part. I want my home repaired and the work completed. I have already waited 2 months and my work is still not completed.

  Business Response

  Date: 03/20/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ******** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** provides services to insurance companies in connection with losses suffered by their policyholders. Our main service is to provide a network of independent,credentialed contractors that are available to provide restoration, mitigation,or other services to homeowners. The services provided by the contractor are in accordance with a scope of work and estimate approved by the insurance carrier.
  
  Ms. ******* contracted with BoyerPentek, one of the independent contractors on Alacritys network, to make repairs to her home following her claim. BoyerPentek has now completed the repairs, and Ms. ******* has signed a certificate confirming she is satisfied with the work.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke to the homeowner's insurance through *** who apparently uses Alacrity Solutions to handle their claims. Alacrity has refused to finish my claim in which I should be getting my carpet replaced in my house among other things. They spent months not doing anything. then when I contacted them to ask what was going on they reassigned my case to a woman named *******. ******* has yet to contact me in the weeks that she has been assigned to my case. Every single time I call to get this dealt with I am told that there is not supervisor to talk to and ******* has a broken phone and will call back in ***** hours.... then she never calls back. I want my house fixed under the homeowner's insurance that I have been paying for almost six years without a single prior claim.... this is getting ridiculous.

  Business Response

  Date: 02/13/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ****** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to Ms. ***** for the frustration she experienced with her claim. The estimate for repairs, written by the field adjuster, was received on February 6. Payment for Ms. ****** claim was then processed for mailing to her.
  
  On February 7, an Alacrity claims supervisor called and spoke with Ms. ****** confirming that her claim had been completed and payment processed.
  
  Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  ******************************
  **************************************************************

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My signature was forged on the completion forms. They never finished the work and they need to correct this. I did not sign the form but someone signed it. It is not my signature. I think this is against the law.

  Business Response

  Date: 02/03/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ********** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** takes Mr. ********** complaint very seriously and is investigation his allegations. Alacrity has emailed Mr. ********* requesting clarification on his complaint and requested a list of the repairs that have not been completed.
  
  As we continue to investigate Mr. ********** concerns, Alacrity considers this matter pending and will provide an update to your office on or before February 17, 2025.
  
  We appreciate the opportunity to respond to the Better Business Bureau, and Alacrity looks forward to bringing this matter to resolution. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  ******************************
  **************************************************************

  Business Response

  Date: 02/17/2025

  Greetings, 
  
  Alacrity has investigated Mr. ********** complaint that his signature was forged on the completion form and that the covered insurance repairs to his home were not completed. Unfortunately,Mr. ********* did not respond to Alacritys requests for additional information.
  
  While Alacrity has not been able to substantiate Mr. ********** concerns, I am available to assist him. He may reach out to me directly with any additional information or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of *****************
  ******************************
  **************************************************************

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received communication 10/10/2024 from Alacrity Solutions - ****** ***** Claims Examiner (FL License #******** with regards to a settlement offer on a damage claim (claim number TIC-*******) which was responded to with agreement and signed/notarized waiver and release. Following the execution of the waiver and release no payment has been made from Alacrity Solutions despite the settlement of $1210 due for damages incurred and admitted to by the Insured.I have left several messages for ****** *****, Claims Examiner: 11.11.24 - followed up as no payment has been received; 12.30.24- followed up again as no payment received and 1.20.25 again as still no payment received on this verified claim.

  Business Response

  Date: 01/29/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ***** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to Ms. **** for the frustration she experienced with her claim. Following her complaint, an Alacrity supervisor called and spoke with her to confirm the correct mailing address. A Stop Payment was processed for the original check and a new check was written and sent to Ms. **** via expedited mailing.
  
  Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2024 fire in apartment unit. Was displaced for two weeks for repairs. Expenses occurred No receipts.

  Business Response

  Date: 01/15/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** performs independent insurance adjusting services on behalf of various insurance carriers. A part of the claim and adjusting process is to request from the claimant information and documentation to support the claim as required by the insurance policy.
  
  Alacrity notified Ms. ****** that receipts or invoices for costs incurred during the time her dwelling was uninhabitable would be needed for reimbursement consideration. The adjuster and a supervisor notified Ms. ****** that the policys Duties After Loss states that receipts are required for reimbursement to be considered.
  
  Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are denying a claim on my vehicle that they failed to correctly inspect and are refusing to pay out enough to cover the repairs due to being by the book. The mechanic/body shop that is making the repairs needs to do an alignment and replace struts and bearings all the way around but it is refusing to pay the full amount in labor or for parts on it and refuses to pay the full 200 bucks that it costs to do an alignment. They also are refusing to respond in a timely manner. 3 and a half weeks for a response is not acceptable.

  Business Response

  Date: 01/03/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to ************ concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  For Mr. ******** claim, Alacrity provided appraisal services for Mr. ******** damaged vehicle. Mr. ******** claim was not denied. Alacritys appraiser performed a physical inspection of the vehicle on October 16 with Mr. ******* present. In mid-December, the appraiser was notified that a supplement was needed. The appraiser spoke with the mechanic,confirmed the information, and wrote a supplement. The appraisers supplement did include the needed suspension work and parts as well as the cost to perform a 4-wheel alignment.
  
  Again, we appreciate the opportunity to respond to Mr. ******** concerns. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Quality Assurance Manager
  ******************************
  **************************************************************

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I'm not accepting the response due to them disregarding the full supplemental claim. Which yes included a control arm for the vehicle but on what was sent to the shop did not include it and did not cover the amounts for the parts. It was 1900 dollars short. That was parts and labor due to it is ********* so you do have to include time for disassembly which was not factored in. If this was your vehicle would you drive it half repaired with unstable suspension and parts that are broken?
  
  Regards,
  
  ********* *******
  

  Business Response

  Date: 01/23/2025

  Greetings, 
  
  The Alacrity appraiser spoke with Mr. ******** mechanic. They discussed the control arm. One was included in the appraisers estimate, and one was not. The appraiser advised the mechanic that he would need to send proof of the need to replace the second control arm or an invoice as there was no support for the second control arm at the time of the inspection.
  
  The appraiser also spoke with the mechanic about the overlap of labor hours and what is allowed for in the estimate. And finally, the appraiser allowed for original equipment manufacturer (OEM) parts, while the mechanic charged for after-market parts with a markup, which cost more than OEM parts. The adjuster estimated properly for the parts.
  
  We appreciate the opportunity to respond to the Better Business Bureau.Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of *****************
  *****************************
  **************************************************************

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding the handling of my HOI claim by MSIMGA/Alacrity; specifically the actions and conduct of agent ***** ********. With profound distress, I report being accused by my agent of wanting double payments for damages covered by my builder a baseless and offensive accusation that not only misrepresents my character and assumes that I wish to commit insurance fraud. Her disregard for my concerns and desire to counter my experiences with her personal anecdotes have been dismissive and unprofessional. The health implications of mold exposure have been serious for my family, including my son who required surgery, yet these concerns were met with trivializing comparisons to her own family experiences. The investigator's ack of my damages has been blatantly contradicted by ********** claim of an absence of reported , leaving me with ruined possessions and no recourse. She solicited statements from my builder regarding the habitability of my home during damage mitigationwithout the builder having personally assessed the situationis another point of contention. Plus, the apparent oversight of over 134 submitted attachments to my claim file and lack of follow-up from a supervisor after a requested escalation only add to the frustration and sense of injustice I am experiencing. She said she can not share her supervisor name/contact as business protocol when I asked for an escalation. This turned out to be another lie as I just found the supervisor contact being referenced in her initial email. I been treated with suspicion and disdain, and the response from them has only been adversarial and obstructive. I expect an exec-level leader from MSIMGA/Alacrity to contact me to rectify these issues. The lack of ethical treatment and professionalism warrants a thorough review and appropriate action. This can be confirmed in the recorded calls between ******** and I. This matter has been escalated to the ******************************* of *******, the BBB, and my legal team.

  Business Response

  Date: 12/23/2024

  Greetings, 
  
  Thank you for providing Alacrity Solutions the opportunity to respond to Mr. ******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** management was notified of Mr. ******* concerns and has spoken with him. We apologize to Mr. ****** that he had a negative experience with Alacrity and its adjuster. His claim has been reassigned to another adjuster who has reached out to him by phone to continue the claim process.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  ******************************
  ******************************************************************************

  Customer Answer

  Date: 01/02/2025

  Issue ongoing