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Business Profile

Insurance Agency

Alacrity Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

This profile includes complaints for Alacrity Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alacrity Solutions has 6 locations, listed below.

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    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My apartment complex was involved in a fire on June 15 2022. I reached out to rental insurance on June 16 2022. The company explained that it was investigated the situation. I haven't received my payment and they claimed they mailed on August 16 2022.

      Business Response

      Date: 09/01/2022

      Greetings, 

      Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ****** concern filed with the Better Business Bureau. We take these matters seriously and sincerely apologize for the frustration that she has experienced.

      Upon notice of Ms. ****** concern, Alacritys File Examiner called and spoke with **************. The File Examiner confirmed the check was mailed to ************** on August 18, and ************** confirmed that the listed address was correct.

      ************** agreed to contact Alacrity once she receives the check.If Alacrity does not hear back from ************** by September 6, we will contact her to confirm receipt of the payment or, if not received, reissue the check.

      Again, we are sorry for the frustration ************** has experienced and appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.

      Sincerely, 

      ************************;
      Quality Assurance Manager
      ******************************
      ********************************************

      Customer Answer

      Date: 09/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *********************

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a third party home insurance company who is handling my usaa home insurance policy they have prolonged the process for supplemental insurance for almost a year 1/12/2022 I have done everything they asked out of pocket from brittle test to itel report proving my roof needs full roof replacement instead they finally said there are multiple claims I didn't follow up on so no after requesting all this information for supplemental assistance they used a false reason which none of there claims have ever shown on my usaa app I have pursued the one claim I am aware of and done what they asked instead they just waited til I finished to say they can't which is illegal according to ************** law this is unacceptable but as a first time homeowner I see is common with third party insurance companies I'd like them to honor there word which is detailed and documented in usaa communication center.

      Business Response

      Date: 08/12/2022

      Greetings, 

      Thank you for giving Alacrity Solutions the opportunity to respond to ********************** concerns filed with the Better Business Bureau. We take these matters seriously and sincerely apologize for the frustration that he has experienced.

      ******************** filed a claim on his Homeowners policy following a January 2022 hailstorm. His claim was assigned to Alacrity to inspect the damage. Alacritys independent field adjuster performed the inspection alongside ********************** roofing contractor. During the inspection, it was noted that the roof had severe wear and a large amount of blistering on the shingles but did not have any visible hail damage. Wind damage to a few shingles was noted, but a review of ********************** claim history found that this damage was addressed in a prior claim filed by *******************. The adjuster did find hail damage to a metal awning, window screen and a trampoline enclosure, and determined that the damage is covered by his policy and could be paid less his deductible. Hail damage to gutter downspouts was also found but had been addressed in a prior claim.

      We regret that ******************** disagreed with the outcome of his claim, but both Alacrity and his insurance carrier complied with all applicable laws and acted in good faith in handling his claim.

      Again, we are sorry for the frustration ******************** has experienced and appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.

      Sincerely, 

      ************************;
      Quality Assurance Manager
      ******************************
      ********************************************

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Adjuster is acting in bad faith and in violation of ***** City Code by declining to cover a roof replacement where code requires this.

      Business Response

      Date: 08/05/2022

      Please see Alacrity's response to ******************** BBB complaint attached to this message. I happy to provide any additional follow up or information necessary to resolve this complaint. 

       

      Sincerely,

      ***********************

    Alacrity Solutions is NOT a BBB Accredited Business.

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