Complaints

This profile includes complaints for Alacrity Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alacrity Solutions

  9725 Windermere Blvd Fishers, IN 46037-9015

• 

  Alacrity Solutions Group, LLC

  1200 Derek St Hammond, LA 70403

• 

  Alacrity Solutions

  7406 Fullerton St Bldg 2 Jacksonville, FL 32256

• 

  Alacrity Solutions Group LLC

  360 E 10th Ave Eugene, OR 97401-3273

• 

  Alacrity Solutions Group, LLC

  3670 Maguire Blvd STE 300 Orlando, FL 32803-3012

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance adjusters came out and were rude and disrespectful. The adjuster ***** ****** talked down to me and refused to preform the adjustment properly. She claimed that she will not lift the tarp on the roof to view the damage. She falsely filling documents and preformed the estimate knowing that she didn't complete it properly.

  Business Response

  Date: 12/21/2024

  Greetings, 
  
  Thank you for providing Alacrity Solutions the opportunity to respond to *** ***** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ********************** performs independent insurance adjusting services on behalf of various insurance companies and partners. Alacrity management was notified of *** ***** concerns and has addressed with the adjuster the expectations for proper communication. Alacrity management also spoke with *** ****.
  
  During the inspection of *** ***** roof, the adjuster was unable to verify the damage due to a tarp covering the area. Adjusters are limited to assessing only visible damage, and are directed to have a licensed, qualified contractor handle the lifting of tarps.
  
  We apologize to *** **** for the frustration he experienced with his claim, and we appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  ******************************************************************************

  Customer Answer

  Date: 12/31/2024

  They did call me half hearted and tried to solve the issue, then apologized. I have yet to get any response from the insurance company about the contractors report I sent to them. Which is what Ms. ****** demanded I do because she was not going to lift the tarp. 

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A claim was submitted to my insurer on or about the 3rd of September 2024. The claim was for damage in my bathroom from the shower valve I believe. A representative reached out on September 6th to set up an inspection. Inspection was done virtually with pictures submitted from LV Restoration on September 11th. I was informed that *********** ********* would then assist from this point. On October 8th, ***** a representative from LV Restoration, followed up with Ms. ********* via email. She responded asking a question about a check that was sent to LV Restoration (that did not cover the claimed amount for repair). On October 16th, **** followed up with a phone call to Ms. ********* and left a message. There was no call back to determine what was actually covered. I called to inquire several times and sent an email that has still gone unanswered. I called and asked to talk to a supervisor (******** spats) and was told one would call me back. Never received a call. I did find out that an "email" was sent to me from Ms. ********** but even when I discovered that she was emailing a wrong address because of a typo, I sent an email to ask that she forward all emails that she sent to the wrong address. That email has gone unanswered. I asked LV Restoration to move forward and I would just pay the difference. However, when they went to install the surround for the tub, a crack was noticed in the tub. Therefore an amended claim was submitted. An itemized list was requested, has been submitted, and once again, there has been no response. I would like for my shower/tub to be repaired before Christmas and the cost completely covered. I have attached all emails and estimate calculations done by ************** and the approved breakdown (that I had to get from LV since Alacrity never sent it to me).

  Business Response

  Date: 12/18/2024

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ****** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ********************** performs independent insurance adjusting services on behalf of various insurers and partners. Alacrity was engaged by ******************** carrier to adjust her property claim.
  
  In her complaint, ******** expresses a concern that she has not received additional payments for her claim and sites a lack of communication from the adjuster.
  
  The adjuster completed her review of Ms. ****** claim and processed an additional payment based on the policy coverage. The adjuster spoke with Ms. ***** and her contractor to explain the claim settlement.
  
  While Alacritys file documentation indicates there were no significant gaps in communication with ********, we apologize that she had a negative experience with our company.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a renters insurance policy for a single-family home in ******, **, from ************************** on September 20, 2024. The policy was paid in full at the time of purchase. Under California law, policyholders must be provided with a clear explanation of exclusions, which I did not receive.After moving into the property on October 16, 2024, a flood occurred on the same day due to a sewer line backup. I filed a claim, but the handling of this claim has been unacceptable for the following reasons:Lack of Communication: There was no communication (after the initial intake call) from Alacrity Solutions, specifically from claims adjuster ****** ***** or her supervisor, **** *****. I made multiple attempts to follow up via phone and email over 2-3 weeks, but I received no response or updates on the status of my claim.Improper Claims Handling: Claims adjuster ****** ***** is licensed in *******. She does not appear qualified to examine insurance claims in **********, as the state has unique and stringent laws governing renters insurance.Denial Without Basis: My claim was denied without providing a proper explanation or evidence supporting the denial. Furthermore, Alacrity Solutions failed to meet California's standards of fair claims practices and transparency.Failure to Comply with California Law: I was not provided with a clear outline of policy exclusions, which is required by California insurance law at the time of purchase. This omission has directly impacted my understanding of the policys coverage.The documents attached were provided were not provided prior to accepting full policy payment.

  Business Response

  Date: 12/16/2024

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ********* concerns filed with the Better Business Bureau.Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** was engaged by *********************** carrier to provide adjusting services for Mr. ********* claim.
  
  Mr.******** alleges a lack of communication from the adjuster and supervisor. Alacrity received the claim assignment on October 27. The Alacrity adjuster spoke with Mr. ******** on October 29 and followed up the phone call by email and mail to include an Initial Acknowledgement Letter. On November 13, the adjuster e-mailed Mr. ******** to advise him that his claim had been submitted to the carrier and that an update would soon follow. On November 19, the adjuster called and spoke with Mr. ********* verbally denying his claim and explaining that the Water Exclusion Endorsement on his policy excluded coverage. Following the call, a written denial of his claim was mailed to Mr. **************************** alleges that the adjuster was not qualified to handle his claim. The adjuster does have the proper credentials to handle Renters Policy claims based in **********.
  
  Mr.******** alleges his claim was denied without basis. Mr. ******** provided Alacrity with a plumbers report, which found the cause of the sewer back up into Mr. ********* home was due to an excessive amount of tree roots in the sewer line. This cause of loss is excluded under the policys Water Exclusion Endorsement.
  
  Mr.******** alleges that there was a failure to comply with California law when he purchased his policy. Again, Alacrity was engaged to provide adjusting services for Mr. ********* claim. Alacrity was not involved in issuing his policy.
  
  Mr.******** requested that his claim be reevaluated for coverage. A reevaluation is ongoing. Mr. ******** will be notified once completed.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:11/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Alacrity Solutions regarding their handling of a water damage claim filed for our home. The damage occurred on June 16, 2024, when a water heater leaking into our attic caused extensive damage to our ceiling, cabinets, and walls. Despite taking all necessary steps to facilitate the claims process, we have yet to receive adequate resolution or payment.The details of the claim are as follows:Incident Date: June 16, 2024 Damages: Ceiling, cabinets, and walls Repair Estimate: $41,131.00, as provided by our contractor, 2M ********* Following the incident, Alacrity Solutions promptly sent an adjuster to assess the damage. We also hired 2M *********, who provided a detailed repair estimate. However, to date, we have only received a single payment of $2,988.77, which is grossly insufficient to cover the necessary repairs.Over the past six months, we have experienced significant delays and unprofessional handling of our claim, including:Being assigned to three different adjusters Lack of clear communication and accountability Repeatedly being passed from one representative to another, which appears to be a stalling tactic This prolonged inaction has left us with unresolved damages and an unusable kitchen, causing ongoing inconvenience and frustration. Although we have complied with all requests and provided the necessary documentation to facilitate the claim, the process remains stalled.We are seeking immediate resolution, including:Full payment of the remaining balance to cover the $41,131.00 repair ****** written explanation for the delay in processing our ******** is unacceptable for a policyholder to endure such delays and inadequate responses, especially for damages that significantly affect the functionality of their home. We request that Alacrity Solutions address this matter promptly to avoid further escalation.Thank you for your attention to this issue. We hope for a timely resolution.

  Business Response

  Date: 12/03/2024

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mrs. ******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to Mrs. ****** for the frustration she experienced with her claim. Following management review of Mrs. ******* concerns and claim, it was agreed that payment will be processed based on her contractors estimate less any non-covered plumbing repairs, with no need for a reinspection. 
  
  Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

  Customer Answer

  Date: 12/03/2024

  Good evening,

  Thank you for getting back to me so quickly and addressing my claim.  I would like to pause accepting or rejecting the business response until we receive payment from Alacrity.  Through the past six months, they have made several promises that remain unfulfilled.  

  Please advise as to next steps.

  Sincerely, 

  ******* ******

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was my home insurance provider. I had a claim and repaired the damages. They made a payment for the some part of the claim, but hold a portion of it to see if the repairs were completed. I completed the repairs and sent them an email with receipts and pictures. However, they are not responding to me. I called a few times and send a few emails, but all they say is they will get back to me, but they never do. It has been more than three months now. Thank you

  Business Response

  Date: 11/20/2024

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ********** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to ************ for the lack of response. The adjuster has called and left a message for Mr. ********* to discuss the documents he provided and the final payment.We look forward to concluding Mr. ********** claim.
  
  Again, thank you for the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** *********

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alacrity Solutions sent out by **** to inspect roof for weather damage... inspector showed late. Took ten minutes to inspect in October 11. October 27 came. I called ****. Alacrity would not answer or return calls. I was told my claim denied. I had the contractor take pictures inside and on the roof. I was told I earned a reinspection. They sent the claim again to Alacrity Solutions. Mr ******** was the desk individual. He advised **** **** not to assist me so I could not get proper help. Contractor sent in a qoute of $13K. Alacrity offered $2700 to fix the roof and and inside water damage. **** has been exhausting. The **** commercials sure seem different then the company refusing and trying to deny your claim at every turn.

  Business Response

  Date: 11/20/2024

  Greetings, 
  
  Thank you for providing Alacrity Solutions the opportunity to respond to *** ****** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ********************** performs independent insurance adjusting services on behalf of various insurance companies and partners. Alacrity was engaged to provide adjusting services for *** ****** roof claim. During the adjusters initial inspection, no roof damage was found. During a follow-up inspection, the adjuster noted very minimal damage to the roof along with interior water damage. The adjuster wrote a repair estimate to address the covered damage.
  
  As requested by *** *****,further handling of his claim will be provided by his insurance carrier.
  
  We appreciate the opportunity to respond to *** ****** concerns. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  ******************************************************************************

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* *****

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a theft claim in October 2024 and claim was denied even though they did not have full police report. They are very quick to deny claim and then they don't answer when I ask to dispute!

  Business Response

  Date: 11/19/2024

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to ********** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ********************** performs independent insurance adjusting services on behalf of various insurers and partners. Alacrity was engaged to provide adjusting services for Mr. ******* theft claim.
  
  During the adjusters investigation, Mr. ****** stated that there was no forced entry into the building that contained his property, but rather a key was used. ******** police report did not indicate that there was forced entry into the building. Mr. ******* policy contains a Forcible Entry Theft Endorsement, which requires forced entry for theft coverage to apply.
  
  Based on the available information, Mr. ******* claim was properly denied. Again, we appreciate the opportunity to respond to Mr. ******* concerns. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start by saying the process with this company has been the absolute worst! I have called and left several messages and no one has returned our calls. The notes on the account stated that an adjuster named **** had been speaking with my husband, which is not true! No one has spoken to us regarding our claim! We even reached out to her manager and he never reached out to us. Falsifying the account is uncalled for and unethical. We are stuck trying to get our roof fixed. We have damage to over 50% of our roof and they only approved for a partial replacement. They have not returned any calls to our roofing company. It is about to be a month since the storm and we are still trying to get our roof fixed. I see why this company has a 1-star rating.

  Business Response

  Date: 11/12/2024

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to ********* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to Mrs. ***** for the frustration she experienced with her claim. The adjuster followed up with the ***** contractor and received the additional documentation needed to confirm a full roof replacement was required. The supplemental payment has been processed for mailing to the *****.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:10/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had insurance with this company (although they experienced mergers and acquisitions) for nine years - no claims during those years. We submitted a claim 6 months ago. They owe us approximately $1500 (or a portion of that) that they withheld for depreciation. It appears our desk examiner is intentionally making things very difficult and giving us inconsistent and inaccurate information in hopes we walk away from the funds owed to us. Also, they dropped us as insurance clients claiming they're moving out of NC but our neighbors never received the same communication. I'm happy to discuss in greater detail via phone or email if you'd like.

  Business Response

  Date: 10/24/2024

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mrs.********* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ********************** is not an insurance company but does perform independent insurance adjusting services on behalf of various insurance companies.
  
  Following Mrs. ********* complaint, a supervisor reviewed her claim and then spoke with Mr. ********* The supervisor explained that the funds representing the amount beyond the depreciation payment are not recoverable unless the cost is incurred. At this point, the ********* have not incurred any costs beyond the payment already made.
  
  We appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flood in my basement steming from the fridge line and reported it to ********** Sept 11 2023. ********** provided a list of contractors for me to select from. I selected Alacrity General Contracting ************ who then sent a sub contracting company named **** ************. Since Sept 11, there has been a total of ~5 different men come to my house; never at the commitment time, if they showed up at all. Each time the workmanship got worse and worse. Paint splatters on my furniture, hand prints all over the walls, spackle everywhere. This has been going on for a year and my basement is still unsatisfactory, They told the work was complete and the very next day, the ceiling had a huge crack so they came back yet again. Over a year later and my work is not done. I have reached out to ********** and the Alacrity company on many occasions, even asked if they cld send someone to look at the job, they never showed up. This **** contractor is sloppy, doesnt show up when he says. I have been displaced in my house for a year bc they basement is in such disarray. I have had to stay home from work over and over because he refused to be flexible with my schedule. Often times i stay home and they dont even show up. ** have a 5 year guarantee with the company and they refused to send better quality contractors. They have used almost a half galloon on my own paint bc they continue to just put more and more paint coats. The paint job is horrible, after various complaints of spilling paint on my furniture, they covered everything in plastic. The plastic has been on my furniture for 2 weeks now, my cats have gotten caught in the plastic as well. It is not a safe place for me or my animals. On Friday Oct 4, they were expected to come again and never showed up.

  Business Response

  Date: 10/16/2024

  Greetings, 
  
  Thank you for providing Alacrity Solutions the opportunity to respond to Ms. ****** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  By way of ******************************* provides services to insurance companies in connection with losses suffered by their policyholders. Our main service is to provide a network of independent, credentialed contractors that are available to provide restoration,mitigation, or other services to homeowners. The services provided by the contractor are in accordance with a scope of work and estimate approved by the insurance carrier.
  
  One of Alacritys core services is to investigate allegations of faulty materials or workmanship on jobs completed through our program. As part of our investigation, Alacrity has asked another independent contractor that is active on our network to inspect Ms.****** concerns. That inspection is pending. Alacrity will continue to work with Ms. ***** until the matter is resolved.
  
  We appreciate the opportunity to respond to the Better Business Bureau, and Alacrity looks forward to bringing this matter to resolution. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

  Customer Answer

  Date: 05/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Writing express my deep dissatisfaction and frustration regarding the handling of my home repair w/ Alacrity Services, a contractor recommended and facilitated by my insurance company. I trusted this program with the expectation of receiving professional, timely, and high-quality service. Instead, I have endured 19 months of delays, poor workmanship, & unacceptable customer service, and I am left with an incomplete and worsening repair. Alacrity a subcontractor ****, whose work not only failed to resolve the issue but actively made it worse. Based on the quality & conduct of their team, I have serious doubts that they employed licensed professionals. The ceiling remains in disrepair to this day. After complaints & extensive back-and-forth, Alacrity claimed they had no contractors in my areadespite their public advertising indicating otherwise. A 2nd contractor was eventually assigned, but Alacrity rejected his proposal to remedy the original damage citing the proposal was too high, which further supports the 1500 they offered me to walk away would not be enough. Instead of taking accountability, the *** *****, attempted to resolve the matter by offering me $1,500 to walk away from the warranty agreement. I declined, citing the importance of the 5-year warranty, the offer was reduced to $700 with no further support offered. The situation cost me considerable time & energy, I am now faced with finding a contractor on my ownthe scenario I had hoped to avoid by using Alacrity in the first place. I feel misled & abandoned by Alacrity. ******** area avoid using Alacrity Services or ****. They have demonstrated unprofessional business practices, a lack of qualified contractors, and a complete failure to honor their warranty and service commitments. I expect a full resolution to this matter, including the completion of the repair work and the honoring of the warranty as originally agreed. I am prepared to escalate this complaint to the Delaware Attorney General.

  Desired Resolution:

  Repair

  
  
  Regards,
  
  ***** *****

  
  

  Business Response

  Date: 05/12/2025

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to provide an additional response to Ms.Browns concerns filed with the Better Business Bureau.
  
  I have reached out to Ms. ***** to discuss her continued concerns. We will continue to attempt to reach a fair and reasonable resolution with Ms. ***** within the coverage provided by Alacritys ***************** Program.
  
  We appreciate the opportunity to respond to the Better Business Bureau and look forward to bringing this matter to resolution. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ***** Sangalli 
  Director of *****************
  *****************************
  **************************************************************

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I have not communicated with anyone from Alacrity since submitting this complaint, so I am unsure why their response indicates otherwise. I received a voicemail message and intend to reach out today. 
  
  Regards,
  
  ***** *****
  

  Business Response

  Date: 05/21/2025

  Greetings, 
  
  Alacrity has reached a resolution with Ms. ****** Thank you for giving us the opportunity to respond to the Better Business Bureau
  
  Sincerely, 
  
  ***** Sangalli 
  Director of Quality Assurance
  *****************************
  **************************************************************

  Customer Answer

  Date: 05/24/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is not satisfactory to me.  The resolution was not ideal, they pretty much pushed me out of my 5 year warranty and never met the requirements of the contract. after 2 years i am ready to put this behind me. I would not recommend using Alacrity for any insurance or home improvements jobs. 
  
  
  

  Regards,

  ***** *****