Complaints

This profile includes complaints for Alacrity Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alacrity Solutions

  9725 Windermere Blvd Fishers, IN 46037-9015

• 

  Alacrity Solutions Group, LLC

  1200 Derek St Hammond, LA 70403

• 

  Alacrity Solutions

  7406 Fullerton St Bldg 2 Jacksonville, FL 32256

• 

  Alacrity Solutions Group, LLC

  2123 Eastview Pkwy Conyers, GA 30013

• 

  Alacrity Solutions Group LLC

  360 E 10th Ave Eugene, OR 97401-3273

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,I am reaching out in regards to my insurance claim done on 06 Feb 2023. This company (Alacrity Solutions) was tasked to settle my insurance claim from *************************. Upon weeks of misinformation, I still have yet to receive any sound information or details on my claim. I've been told that my check was going to be mailed to me at the end of the week on three separate occasions. When I reached out again today (20 Mar 23), I was told that I just had to wait for the claims to go to accounting. Once the claims get to accounting, I would then have to wait 5-7 days for the check to get to me. I then asked the adjustor to give me a general dollar amount that was submitted to accounting. I was then told that I would be contacted with the amount in the afternoon. I heard nothing. As a combat retiree, this has been pretty troubling on my mental and physical. Included on my claim, was my mattress. My mattress got ruined in the flood and as a result to that, I've been sleeping on an air mattress for several weeks (almost two months). I suffer from sleep apnea as well as several bodily injuries. I've also been wearing bare minimum clothing due to several clothing items being damaged. So not only is this a pretty stressful situation due to my items being ruined, but its causing me physical worries. I am worried that this problem wont be handled in an appropriate time and I will continue to find myself struggling in a place that should bring me peace. My policy number through ******** is: ********. My current claims number through Alacrity Solutions is: TIC-00000948.I really hope this can help improve my odds on getting my claim resolved and I could actually get some sound sleep.Thank you greatly. *********************

  Business Response

  Date: 03/23/2023

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to ****************** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  The ******************** claim examiner spoke with **************** this week and notified him that his claim was finalized and referred to management for payment approval. Approval was given and the payment has been processed.
  
  We apologize that the service provided to **************** fell short.Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The estimate for the car damage does not include the windshield and rear wheel damaged in the car accident on 1-16-2023. The estimator refuses to include these two damaged parts even though he admitted there is a probability that the damage is part of the accident. My car was rear ended and *************** of ************** agrees that the wheel was damaged in the accident as well as the windshield. I can send copies of the estimates provided me for your information. Please let me know what my next step is here. Thank you

  Business Response

  Date: 03/22/2023

  Greetings,
  
  I am the ***************** Manager for Alacrity Solutions. I received ********************** complaint filed with the Better Business Bureau. I have reached out to ******************** and requested further information so that his claim can be identified, his concerns promptly reviewed, and a response provided.
  
  I look forward to receiving the additional information.
  
  Sincerely,
  
  ************************;
  ***************** Manager
  ******************************
  ************************************

• Initial Complaint

  Date:02/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my apartment due to an electrical fire in October 2022. I submitted the personal property inventory document and support document (photos, receipts, etc). I have attempted to follow up via email and phone. When I finally heard back from my adjustor she indicated she cant read to form, so I provided a clear form. Since then I have made multiple emails and phones calls until I finally was able to get in touch with her through the operator on January 4th 2023. She indicated she will have my final estimate by January 6th 2023 and apologized for the delay. I have heard from my adjustor since and have reached out via email, phone without response. I attempted to speak with a supervisor to inquire on updates pertaining my claim and did not receive a response from a supervisor. enduring the fire was a traumatic experience including being displace; to now the continuous ordeal has cause additional stress. I would like my claim to be resolve to move on from this matter.

  Business Response

  Date: 02/13/2023

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ********* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service to its clients.
  
  We apologize to ******************** for the frustration she has experienced with her claim. Ms. ********* claim has now been settled and an expedited payment has been mailed to her.
  
  Again, we are sorry for the frustration ******************** has experienced and appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

• Initial Complaint

  Date:01/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had renters insurance. I called fire department Due to large bomb going off in my house with the smell of an electrical fire smell. My daughter and i left the house until The fire department showed up. The outlets in the living room started on fire and blew up. They were later replaced. I lost $5000 worth of electronics. The company is refusing to pay for my damages.

  Business Response

  Date: 02/01/2023

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ***** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service to its clients.
  
  We apologize to ************ for the frustration she has experienced with her claim. She has been notified that coverage for her claim continues to be investigated. The claim examiner has requested further documentation from ************ and will continue to follow up with her in that regard.
  
  We look forward to receiving additional documentation from ************. Please feel free to reach out to me directly if you have any further questions.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ********************************************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alacrity was paid $131,829 to mitigate and restore my home after a leak on 1/17/22. This restoration occurred between 2/17/22 and 4/27/22, and included the complete replacement of my hardwood floors. Alacrity provided a quality assurance guarantee for their workmanship and materials.The new hardwood floors placed by Alacrity warped prior to them finishing the renovation, with an additional 60% of the complete hardwood floors warping by about 2 months after the renovation was complete.Based on numerous time-stamped photos, professional inspection reports, emails, and documents collected over the past year, Alacrity has failed to meet the quality generally accepted in the home repair business by: (1) failing to re-place a class 1 vapor ******er when required, (2) failing to perform a mitigation when hired to do so, (3) failing to test the concrete subfloor for moisture when specifically paid to do so, and (4) failing to evaluate the initial area of warped floor in manner expected of a licensed contractor.Despite documentation of these four issues, including the results of two professional inspections, Alacrity has refused to honor their quality insurance guarantee for over 6 months, despite my numerous solicitations. I request that Alacrity honor their warranty by fixing my hardwood floors, or alternatively, refund my money so I can hire a different contractor to fix the floors.

  Business Response

  Date: 01/13/2023

  Greetings, 
  
  Thank you for providing Alacrity Solutions the opportunity to respond to Mr. ******** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************, who is an attorney, has already sent Alacrity a demand letter. Alacrity will continue to communicate with ****************** and the contractor he hired, ******************* Restoration Metro NY, to help facilitate a conclusion to his concerns.
  
  Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ********************************************

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by Alacrity in reference to complaint ID ********, and have determined the response would not resolve my complaint. 

  Alacrity states: "******************, who is a lawyer, has already sent Alacrity a demand letter."

  (1) I am not a lawyer. I have never attended law school. I have not hired a lawyer. I have never hired a lawyer. I do, however, appreciate Alacrity's mistake, since any reasonable consumers in my position would have hired a lawyer months ago.

  (2) Using the word "already" implies that I was quick to send a demand letter. A more appropriate adverb would have been "finally". Today marks the one-year anniversary of my floors being severely damaged, and the 7th consecutive month of trying to activate Alacrity's ****************** Guarantee". This is why I finally sent a letter in mid-December 2022 demanding that Alacrity refund my money so I can have another contractor fix my floors. Of note, Alacrity has not responded to my letter.

  Alacrity states: "Alacrity will continue to communicate with ****************** and the contractor he hired"

  (1) Alacrity was provided with a summary of my complaint via email (and phone) in mid-November 2022. It has been two months and I have not heard back. Therefore, Alacrity's definition of "continue to communicate" appears to be the opposite of what any reasonable consumer would take that phrase to mean.

  (2) Despite trying to deflect blame to *******************, please note that I never signed a written contract with *******************; instead, Alacrity was paid $132K to mitigate and repair my apartment by supervising, guaranteeing, and paying for the work provided by their contractor, *******************. The issue at hand is that Alacrity refuses to honor their own advertised warranty. 

  In the end, I just want my floors fixed. I remain confused why Alacrity, despite all the accrued evidence and professional opinions, adamantly refuses to honor their workmanship guarantee--a guarantee that no doubt convinces thousands of consumers, like myself, to choose Alacrity each year. The inaccuracies in Alacrity's response to my BBB complaint do nothing to help resolve my issue.

  Regards,

  *****************************

  
  

  Business Response

  Date: 01/26/2023

  Greetings,
  
  By way of background, Alacrity provides services to insurance companies in connection with losses suffered by their policyholders.Our main service is to provide a network of independent, credentialed contractors that are available to provide restoration, mitigation, or other services, in order to return damaged properties to pre-loss condition. Neither Alacrity nor the insurance carrier hires the contractor and the decision to use or not use the contractor is solely the policyholders. Services provided by the contractor are in accordance with a scope of work and estimate approved by the insurance carrier.
  
  ****************** has raised several issues that continue to be investigated and addressed.
  
  First, a new source of water is entering his home from the exterior and causing damage to his hardwood floor. This leak is not related to the repairs performed by ******************* Restoration Metro NY (PDR), the contractor hired by ****************** following his claim of 1/17/2022.
  
  Second, ****************** has made allegations of negligence by PDR, as well as the possibility of mold in his home. Therefore, a claim was filed with PDRs liability carrier, ******** Insurance DAC.
  
  And third, ****************** has alleged workmanship errors with PDRs installation of his hardwood floor, which Alacrity is continuing to investigate.
  
  As the infiltration of water into Mr. ******** home must be addressed before repairs can be made to his hardwood floor, Alacrity and PDR would like to continue to communicate and work with ******************
  to help facilitate a conclusion to all his concerns.
  
  Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ********************************************Tell us why here...

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  ******************** failed to mention the main reason, by far, why a consumer would choose Alacrity: the workmanship guarantee they advertise. This is the crux of my complaint with Alacrity. My previous floor had a class 1 vapor ******er underneath. I asked Alacrity's contractor to install the same exact floor--they assured me they would. When they replaced the floor, however, they left out the class 1 vapor ******er. The floors started to re-warp prior to the restoration being completed, with about 50-60% of the floor being re-warped by about 2 months later. Alacrity then hired an independent, certified flooring inspector to examine the floors on 9/7/22. Their certified inspector concluded: "There is also an installation issue, as there was no vapor ******er used underneath the plywood that was installed over the concrete" & "a class 1 impermeable vapor ******er is always recommended below the wood subfloor". Despite this overt workmanship issue documented by their flooring inspector, I have been waiting more than 20 weeks for Alacrity to acknowledge that a workmanship issue occurred and to have their contractor place a class 1 vapor ******er underneath my hardwood floor. Will Alacrity honor their workmanship warranty and place a class 1 vapor ******er underneath my hardwood floors?

  Also, as ******************** mentioned in his response, consumers also choose Alacrity because of their supposed network of certified contractors. Alacrity states on their website that they require their contractors to be properly licensed. Therefore, consumers assume that if a contractor is a member of Alacrity's certified network they are properly licensed. Alacrity's contractor who performed work in my apartment (******************* Restoration [PDR] doing business as Brr renovation LLC, see attached document), however, wasn't licensed to operate as a contractor anytime during or after the renovation of my apartment. Therefore, Alacrity has failed in monitoring that their own network of contractors are in fact, operating legally. Please ask PDR to obtain a contractor's license, and place their current and future work on hold until they obtain one.

  I like most consumers chose Alacrity for their workmanship guarantee, as well as the assurance that their contractors are top notch. All I ask is for Alacrity to honor these promises, or provide me with a refund so that I can hire another contractor to do the work.

  Regards,

  
  *****************************

  
  

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company lacks of sensitive, when me as male100% gets sexual assault at my house. And speak to ********************* at *******************. And she laughed off my assault! Think I am a drunk?? Have a claim number CNI ******* and policy number ********. That I close today. This a renter insurance company. That is biased and doesnt think that criminal behavior can happen to a male and instead of paying for damages to my property! They ask for bills and I told her my documents were destroyed, and I sustained injuries she should be fired!

  Business Response

  Date: 12/02/2022

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ************* filed with the Better Business Bureau. We take these matters seriously and sincerely apologize for the frustration that he has experienced. Alacrity is committed to providing a high level of service and we welcome feedback so we can identify areas to improve our service and customer satisfaction.
  
  Upon notification of **************** complaint, a member of Alacritys management team contacted him to address his concerns. His claim for damaged contents was reassigned to a ************ for handling. The new examiner has spoken with *************** and explained the documentation needed to move forward with his claim. Once the required information is received, the examiner will be able to evaluate and address his claim.  
  
  We regret that the service we provided fell short of what **************** deserve. Please feel free to reach out to me directly if you have any questions or concerns.
  
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ********************************************

   

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ********************************, thank you for responding to me finally. 

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I had a flood in our apartment and Alacrity Solutions is the company our apartment complex uses to file insurance claims with. We have had the most awful, unprofessional experience that I have ever had. Our loss adjuster has asked us to send proof of damage to our home for weeks now, steady asking for the same proof over and over again. **** was very rude, unprofessional, had horrible customer service, argued with my husband and I constantly, never called back, we always had to call her, and she answered every couple of days. Someone should have come out to our apartment within a few days to access the damage done and to provide an estimate. We are now 3, almost 4 weeks since the incident and have gotten nowhere. We were told we had to find our own third party to come access our washer and dryer and laptop that got ruined, and pay to get a diagnostic on our own. Once we were getting nowhere with the initial adjuster, we requested a supervisor, where the supervisor just relayed our concerns to the adjuster instead of calling us back himself. The adjuster then sent us rude emails, and we played phone tag again for a few days and I requested to speak to the supervisor directly. He finally reached out, where he told us everything the adjuster told us was incorrect and not how they do business, so we got assigned a new adjuster and she has been even worse. ********************* up on my husband because we are trying to figure out when someone is actually going to do their job correctly. It should NEVER take this long to get reimbursed for all the things ruined in a flood that was not our own fault. Something needs to be done ASAP. This is unacceptable.

  Business Response

  Date: 11/21/2022

  Greetings,
  

  Thank you for providing Alacrity Solutions the opportunity to respond to **************** concerns filed with the Better Business Bureau. We sincerely apologize to her and her husband for the frustration they have experienced. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.

  The initial examiner assigned was unable to determine if the electronic items listed on the inventory form could be repaired or replaced per review of the photos and videos submitted by the insured. 11/4/22 -The examiner spoke to the insured and informed him that a diagnostic would be needed of his electronics (computer, washer, dryer and printer) to determine if they could be repaired vs. replaced. The insured expressed that he could not afford to hire someone to diagnose his items. The examiner explained that any cost related to the diagnostic would be covered under his policy. The insured contacted the supervisor expressing that he was not happy with how his claim was being handled and requested for it to be reassigned.  At that time the supervisor reassigned the claim and had the examiner contact a mitigation company to inspect the damages. The examiner contacted the insured on 11/7/22 and explained that a vendor had been contacted to evaluate the damaged property and advised him of what was needed to move forward with the investigation. 
  
  11/16/22- The estimate was received from the mitigation company for the cleaning of the insured textiles. The mitigation company stated that these were the only items mentioned by the insured to be inspected. The insured provided a diagnostic for his *** computer. The invoice stated repairs needed to the keyboard only. The *** computer is under AppleCare. Therefore, a service fee would only be owed.   The examiner contacted the insured and explained that based on the information received, his policy would cover the allowance to clean his textiles, the service fee to fix the computer, and the amount of out-of-pocket expenses over his normal cost of living under ALE.   The insured stated he was under the impression that he could choose to whether he had his items cleaned/repaired or wanted to replace the items under his policy and he wanted his computer replaced. The examiner explained that his policy covers the lesser cost to either repair or replace the damaged property.  The insured agreed to move forward settlement for the textiles and computer based on the repair/cleaning estimates along with the replacement of some of the other items listed on his inventory form. In order to move forward with consideration of the washer, dryer and printer, the examiner is assisting the insured to have them inspected to determine if they can be repaired. 
  
  At this time, payment has been issued and sent 2-day mail for the amount owed based on the information received. Once the diagnostic report for the washer, dryer and printer is received, the examiner will review for supplement consideration.

  We regret that the service we provided fell short of what **************** and her husband deserve. Please feel free to reach out to me directly if you have any questions or concerns.

  
  Sincerely,
  

  ***************************
  Quality Assurance Manager
  ******************************
  ********************************************

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am thoroughly disgusted at how I've been treated by Alacrity Solutions. I had the unfortunate & traumatizing experience of having my home broken into and vandalized. Besides my families sense of security being stolen, we lost thousands of dollars in our belongings being damaged. I opened claim #*********** file #****** on July 21, 2022. I was assigned claims adjuster ******** ********************* who has been extremely difficult to deal with. From lack of responses to demeaning comments to making me send documents repeatedly to even preventing me from removing the damaged items from my home. Now my kids are I are greeted everyday with the sight of broken tv's, smashed items, etc., and feel like we are reliving the break-in over and over. I have jumped through hoops to provide pictures, receipts, statements, police reports, basically everything you could think of to prove my claim only to be met with silence, inconsistencies in information, derogatory statements, and failure to close my claim. I have demanded to speak with a supv. or manager to get my claim moving and after all these months, I have yet to receive a callback or payment of my claim. I am know researching the *** information of both Alacrity and its' new TX. subsidiary Property Damage Appraisers whom I believe are ***************** and *******************. My plans are to reach out to their offices next to see if I can finally get some assistance at that high level of the companies. I am not sure which division of their company is responsible for mishandling my case, but I'm begging for your assistance in this matter. There is no way a family should have to deal with the trauma mine has undergone, just because of our geographic location or my social or economic status, or whatever it is that's making Ms. ********************* and her team treat me so marginalized. It's poor and unethical business practices MUST be looked into. An insurance company should not be allowed to treat people this way.

  Business Response

  Date: 09/23/2022

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ***** concern filed with the Better Business Bureau. We take these matters seriously and sincerely apologize for the frustration that she has experienced.
  
  Upon notice of Ms. ***** complaint, an Alacrity supervisor reached out to her to discuss her concerns and claim. An adjuster had previously been to Ms. ***** home to document her loss. The adjusters report had not been received by the time ************ filed her complaint with the BBB.
  
  The report has since arrived, permitting the examiner to complete and pay Ms. ***** claim.
  
  Again, we are sorry for the frustration ************ experienced and appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ********************************************

• Initial Complaint

  Date:09/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a claim filed for almost a month and havent been able to get in contact with ANY managers, let alone my actual claims examiner. Every number I get transferred to sends me straight to voicemail and I never receive responses. The one time I received a response it was vague and didnt answer my questions which didnt allow for me to complete my inventory form on time. Theyve threatened to close the claim because of lack of communication but thats not on MY part. I also contacted them prior to the 10days allotted to me & havent heard any word back. I have a very simple claim and a completed inventory list. I just want to get this completed as soon as possible.

  Business Response

  Date: 09/23/2022

  Greetings, 
  
  Thank you for providing Alacrity Solutions the opportunity to respond to ****************** concerns filed with the Better Business Bureau.Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We sincerely apologize to ****************** for the frustration she experienced with the handling of her claim. Alacrity claim examiners have attempted additional phone contact with ****************** following her complaint. Once ****************** provides a completed proof of loss form, photographs of her damaged property and documentation to support the amount claimed as required under the policy, the claim examiner will be able to calculate her settlement. 
  
  We look forward to receiving those documents soon. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ********************************************
  

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted an insurance claim to my renters insurance company which is represented by ******. ** apartment was broken into unfortunately and I suffered damages and loses emotionally and physically! The adjustor over my claim was extremely difficult to deal with, especially during that traumatic time. After submitting all the so called nessaccary documents for I still have not received a response or resolution. The staff have nor been responsive to many of my questions or concerns.

  Business Response

  Date: 09/15/2022

  Greetings, 
  
  Thank you for providing Alacrity Solutions the opportunity to respond to Mr. ********* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We sincerely apologize to ******************** for the frustration he experienced with the handling of his claim. The claim examiner recently spoke with ******************** and advised him of what was needed to complete his claim. ******************* provided the outstanding documentation, and a settlement payment was mailed to him.
  
  We regret that the service we provided fell short of what ******************* deserves. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ********************************************