Reviews
This profile includes reviews for Ruoff Mortgage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 227 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJoseph Z
Date: 12/03/2022
4 starsJoseph Z
Date: 12/03/2022
Ruoff has been delightful to work with in quickly closing on my new house. I enjoyed that it took 2-3 months to close.
Ruoff Mortgage
Date: 12/05/2022
Hello ******. Thank you for taking the time to rate **.Review fromCandace O
Date: 11/30/2022
5 starsCandace O
Date: 11/30/2022
The best couldn't ask for any better service, Did what huntington bank couldn't do and did it in 2 weeks. ***************** at Ruoff Mortgage is fantasticRuoff Mortgage
Date: 12/01/2022
Hello *******. Thank you very much for the review and rating. We are so glad that we could provide you with a quick and efficient loan process. Enjoy your new home!Review fromGary T
Date: 11/17/2022
5 starsGary T
Date: 11/17/2022
I have used Ruoff Mortgage 3 times and ***** has been absolutely great. In fact the entire office as done a great job above and beyond . If there is a 4th time I will call *****.Ruoff Mortgage
Date: 11/18/2022
Hi ****. We appreciate you taking the time to share your experience and provide your recommendation of ***** and the Ruoff Mortgage team. Thank you!Ruoff Mortgage
Date: 11/18/2022
Hello ****. Borrower satisfaction is a top priority at Ruoff Mortgage and we are so glad to hear that you had a great experience with ***** and the Ruoff team. Again!Review fromAshley D.
Date: 11/16/2022
5 starsAshley D.
Date: 11/16/2022
Simply Wonderful! My experience couldnt have gone anymore efficiently! Super friendly and helpful agents. They were available to my questions/concerns and never once made me feel that any questions were dumb. I am grateful for the help and knowledge they provided every step of the way. I could go on and on but as stated above, simply wonderful.Ruoff Mortgage
Date: 11/18/2022
Hello ******. We are so thrilled to hear about your experience and honored that you shared it with us. Congratulations on your new home!Review fromSam K
Date: 11/15/2022
5 starsSam K
Date: 11/15/2022
The loan officer was responsive, helpful and professional. One of the easiest purchases of any kind Ive made. I would highly recommend Ruoff to anyone shopping for mortgage services.Ruoff Mortgage
Date: 11/16/2022
*************. We appreciate you taking the time to share your experience and provide your recommendation of Ruoff Mortgage. Thank you!Review fromSandra M
Date: 11/14/2022
5 starsSandra M
Date: 11/14/2022
This was my first time going thru a mortgage process and my loan officer was very patient and knowledgeable. I felt confident that everything was proceeding as should be My loan closed in a timely fashion. I would recommend then to anyone.*************************Ruoff Mortgage
Date: 11/15/2022
Hello there ******. You did it! Congratulations on your new home. Thank you for letting us be there to help you with this journey. We are so happy we could provide you a positive experience and appreciate you taking the time to let us know.Review fromKaren F
Date: 11/14/2022
5 starsKaren F
Date: 11/14/2022
**** at Ruoff took over after another lender approved me for a conventional loan, which I did not meet requirements for. After that issues, they switched me to FHA, but that lender failed to tell me I needed to sell my house before getting my new house. You cannot have two FHA loans. This is where **** came in. He tried several attempts before accepting me as a client to fix what the other lender failed to do. Those options did not work. We switched everything over to **** at Ruoff. I refilled out the applications and we were set. Everything went smoothly and items were corrected. He answered questions and kept me informed. He worked professionally with our realtor and made sure she was aware of everything so it would go smoothly. Everything went smoothly, he was professional, and I never had an issue. I did my part which makes their job easier, but also allows for them to double check everything to ensure there will be no problems. We had no issues. We are in our new home, and we love it!!Ruoff Mortgage
Date: 11/15/2022
Hello *****. We are so happy you put your trust in **** and the Ruoff Mortgage team. Thank you for sharing your positive experience with us. Congratulations and enjoy your new home!Review fromSusan J
Date: 11/04/2022
5 starsSusan J
Date: 11/04/2022
They made my entire process run so smoothly and kept me informed every step of the way! My situation was very complicated and they made me feel secure in all I was doing!! Highly recommend Ruoff!Ruoff Mortgage
Date: 11/07/2022
That is great to hear *****. We are so glad you had a great experience and that your put your trust in Ruoff Mortgage.Review fromMarilin V
Date: 11/03/2022
5 starsMarilin V
Date: 11/03/2022
I am so happy to tell my experience that if I could give Ruoff 100 stars, I would! At first I did not think it would be possible but with effort and perseverance everything is possible! ??******************************* and Ruoff team is incredible, they all did a fantastic, professional and 100% effective job. One of the most important things is she make me feel comfortable and positive! She always kept me updated on the whole process, doesn't even need that many calls as long they have everything they ask for and need from you. She always answered questions ******* is one of the best Loan Officer that if I had to choose her again with my eyes closed I would go with her! Thank you very much for letting me take an important step in my life which was to buy my first house and of course I will recommend her and the Ruoff team with family and friends, not to mention that apart from being THE BEST ?? they have her and a whole team helping people with the Spanish language that makes some of us feel more comfortable.Ruoff Mortgage
Date: 11/04/2022
Thanks again ******* for sharing your experience on multiple social media platforms. We are so happy you had a wonderful experience and we appreciate you!Review fromCatherine J
Date: 11/02/2022
5 starsCatherine J
Date: 11/02/2022
I have used Ruoff twice for buying my homes. Great service. My loan ******** **** and his team did amazing, same as before.Ruoff Mortgage
Date: 11/03/2022
Hello *********. Thank you very much for taking the time to share your experience with us. We appreciate you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.