Complaints

This profile includes complaints for O'Daniel Automotive, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  O'Daniel Automotive, Inc.

  5611 Illinois Road Fort Wayne, IN 46804-1153

• 

  O'Daniel Automotive, Inc.

  4200 Illinois Road Fort Wayne, IN 46804-1210

• 

  O'Daniel Automotive, Inc.

  P. O. Box 517 Fort Wayne, IN 46801-0517

• 

  O'Daniel Automotive, Inc.

  631 Lincoln Hwy W. New Haven, IN 46774-2135

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My granddaughter took myJeep Wrangler over to O'****** **** in ********* on Monday January ******* for corrosion repair. When getting out of the vehicle for the first time at home (January *******) that evening, she heard a loud thud from the hinge area and noted after the door would not shut and had to climb in through the passenger side. After this, she and her husband looked the vehicle over and noticed SEVERAL issues including but not limited to the following: There are several unpainted spots on the vehicle, several chips in the paint, the car is two different colors, there is orange peel on the trunk, the trunk door wouldn't open correctly and , the driver door did not open and, there is also paint caked into the screws on the door. When she took the Jeep back to ******** she was told that the scratches on the frame were " from getting in and out of it for years" , " the frame is supposed to be different colors", " the trunk is composite so its going to look like that", " we had to put the doors back on so it's going to look like that and we had to paint the screws". We will give credit to the doors shutting after they fixe it BUT there is still RAW metal in the trunk and several other places. My granddaughter was told " we aren't painting your whole car " We aren't asking that, we are asking that it looks like the work was done correctly and not half way. My granddaughter brought this to the attention of Jeep and the manager of the dealership. We have also talked to two other auto body shops in ************* who have stated that due to the amount of damage ******** has caused to the jeep they will not touch it.

  Business Response

  Date: 02/03/2025

  Hi! i would like to start by apologizing about the door and gate being misaligned, sometimes when putting weight on the door is can shift slightly and i believe that may be what happened. as far as the unpainted spots on the hinges i did attach a couple of photos of the original hinges from the vehicle showing that they do not have full coverage in those areas from the factory. we did repair this vehicle back to the factory specifications. we painted the vehicle to match the rest of the exterior, the area that was shown to me as a different color was inside the door jam and not something that we painted. if i were to paint the parts that color then they would not match the rest of the exterior. the "chips" are on the rocker and also not something we painted under this warranty repair. it is very common to wear in that area due to foot traffic getting in and out of the driver seat. the inside of the tail gate is a composite material, that we also did not paint, our repair on the gate was to the exterior surface. you could compare that material to any other jeep and see it is the same, and not "orange peel." i did, as a courtesy touch up all of the bolts after putting it together. jeep has painted exterior bolts so when tightening them you can not prevent paint from chipping. so we always make sure to put touch up inside the bolts to help protect them. 

  Customer Answer

  Date: 02/03/2025

   I am rejecting this response because:
  The hinges in the trunk are still unpainted as  shown it is literally raw metal.  The hinges in the door that you have pictured are not nearly as unpainted as the current issue stated. This is not how this jeep looked before it was dropped off. As for foot traffic the marks were not there prior to drop off. 
  

  Business Response

  Date: 02/11/2025

  I would be happy to pull the hinges and re-spray those for you. 

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12th, 2024 I attempted to start my Jeep and it would not start. As my vehicle is still under lease, I called ******** Automotive to have it towed to their location on *********** where I purchased the vehicle. I was given the number for Stellantis and they picked up the jeep and towed it to ODaniel. ODaniel called the next day and asked me if I was going to have the jeep towed in. I informed them it had been towed there already. They found the jeep on their lot two days later. I received very little communication from them throughout the 30+ days they had my vehicle, however the communication I did receive from someone named '*****'...was that an animal had chewed my wires and they didn't want to go through the wiring because "Jeeps have 7 miles of wiring". The entire reason my vehicle was parked outside the garage is because of an active recall indicating we should not park the vehicle inside or near structures due to fire probability.Not being able to afford my $***/mo lease payment and $**/day car rental, I had to buy another vehicle due to the ongoing issues with the Jeep. I want Odaniel to end my lease and buy back my vehicle due to their unwillingness and lack of good faith effort to fix my leased vehicle in a timely manner and the product failure of a vehicle that doesn't operate as it should.

  Business Response

  Date: 01/15/2025

  Good morning, we (Odaniel Motor Sales, ***** have been in contact with Ms. **** on several occasions regarding this Vehicle, we currently have this vehicle repaired for the rodent damage causing vehicle not to start along with other electrical concerns. The vehicle was inspected by owners' insurance company and was authorized to be repaired. As far as the recall, (the reason for which the vehicle was originally parked by Ms. ****** the approved repair is now available (recall fix was not available prior to arriving for repairs) and able to be performed. I have documentation of the conversation asking for payment of the insurance deductible and asking permission to perform the recall. Ms. **** has declined payment and declined permission to perform recall. This vehicle is being held for payment of completed repairs. This vehicle is still in a current lease approx. 1 year left and explained customers obligation is to continue lease payments until end of lease term. We have stated that once the charges have been paid, that we would try to assist Ms. **** with the lease turn in, but not until then. We have not imposed vehicle storage charges at this point but will begin to implement a daily charge of $***** per day beginning February 01, 2025, if the vehicle is still in our possession and this issue has not been resolved. Any further request for settlement by Ms. **** must be made to ********************** directly. Thanks *** ******* 

  Customer Answer

  Date: 01/15/2025

   I am rejecting this response because:
  
  It is a continuation of the poor customer service and poor listening skills received from day one at ODaniel Automotive. 
  This complaint is in regards to their negligence in attempting to fix the vehicle in an acceptable amount of time. It was there for weeks with 6 man hours logged because they said there were too many wires to look through. The sheer laziness was appalling. 
  Due to their lack of willpower to work, I had to purchase another vehicle to get to work. Therefore, the only agreed solution I will entertain is that they buy back the vehicle and pay off the remainder of the lease. Further, ODaniel lost my vehicle for 2 days on their lot when it was towed to their shop, so the audacity to charge for storage only further suggests the need for BBB to look further into their other complaints.  

  Business Response

  Date: 01/20/2025

  Any request for a buy back of a vehicle must go directly to **********, the manufacturer of the vehicle. 

  Once again, we can process the return of the lease vehicle to the lease company once the remaining balance for the repairs has been made. Any and all payments and penalties for an early lease termination are the customers responsibility. This has all been communicated to the customer via email several times.

  Customer Answer

  Date: 01/21/2025

   I am rejecting this response because:
  
  Their response does not satisfy the many issues weve experienced with their customer service and overall performance. They never apologized for their mistakes, losing the Jeep, giving the wrong information to the car rental company, their online booking systemevery thing that could have failed with their company, failed.
  In addition to this, their bill of over $******* (damages caused by a direct result of their recall issues) does not have a detailed description of what exactly cost *k. The only actual part replaced listed on the bill was under $***. That combined with their lack of organization and effort to do the right thing, shows there could be insurance fraud issues as well. ODaniel is not an upstanding company in any sense of the word. 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/1/24, my spouse and I went to ******** Motor Sales *** to purchase our first ever vehicle after almost a decade of waiting to be in a position to do so. Our sales agent, ****, had us test drive a ************************************************************************ a vehicle, including a panoramic sunroof/moonroof which was an especially nice feature given I am legally disabled with an agoraphobic disorder as well as PTSD and a panic and anxiety disorder. It made being inside said vehicle, feel a lot less confined. We were told the vehicle passed the 110 multi-point inspection and so we went ahead, signed the papers and financed the vehicle. We were told we had a 30 day warranty (or less than ***** miles) however moving forward, no one has been able to provide paperwork to say as such. Anyways, upon driving the vehicle home, it turned out the sunroof/moonroof did not work. It catches in the center and refuses to close posing both a safety risk and potential damage. We brought the vehicle back the next day and one of their mechanics said it definitely is defective. We then had to set up an appointment the following week and a mechanic tried lubing the track but it still wouldn't close. Then they had us come in again for a diagnostics and recommended replacing the sunroof assembly altogether as it was in fact faulty and estimated us at $6,700. Appalled by the estimate they said they'd send us to another body shop wherein we found out the actual center track was ruined and would have to be replaced entirely and estimated the fix at $2,700. Now given all this, almost 4 weeks later, the manager we spoke with, ****, is now telling us they will NOT be paying for the fix despite selling us the vehicle under false advertisement that it was in working order when in fact it wasn't and three mechanics, all of which work for and/with ********, have all said the sunroof is defective which supersedes any "as is" clause. I feel ********** should be liable to fix it.

  Business Response

  Date: 08/07/2024

  To whom it may concern, 

   I am very sorry for the failure of a part that the customer is experiencing, we do have a limited warranty to resolve other issues, as is motor, transmission, A/C and some suspension components that are covered for the three month and three thousand miles from purchase, this is signed by customer and made available. We do and did make and extended warranty available at purchase. The moonroof was operational at time of purchase I know this because the customer had opened and closed it, and it worked as normal. When it was inspected for operation, the technician would have done the same thing, and if it opened and closed it would have passed the test, it is as simple as that. Because it failed soon after purchase or if have happened months later the outcome would have been the same, and that is that it was not covered under the ******** limited warranty. We had absorbed the expense of inspection, and my suggestion to take to the body shop to save money was truly my way of helping. Outside of the limited warranty the car is sold AS IS, which the customer also signed at purchase. Again, I am very sorry for the fact that the part had failed. We did get the roof closed for the customer when we did the estimate after the sale.

  Best Regards,

  *************************

  Customer Answer

  Date: 08/13/2024

   I am rejecting this response because:
  
  As stated multiple times, myself and my spouse did NOT fully extend the sunroof/moonroof when opening & closing it when initially testing the vehicle before purchase. We both specifically told *********************** that so for him to say otherwise is not true. It wasn't until we drove it home THAT NIGHT did we extend it fully all the way resulting in it not closing. We brought it back the very NEXT day & the mechanic ***** extended the sunroof open all the way & it did NOT close. In the 3 weeks that followed that ODaniel's had us come in no mechanic was able to get the sunroof closed without closing it by hand. Each mechanic that looked at it all determined that it was broke & not working properly. The mechanics at the body shop **** sent us to also were not able to get the sunroof closed as the center track is completely worn down so if the sunroof is fully extended it catches & will NOT close. **** also states in his reply that they got the roof closed for us when they did the estimate after the sale which again is not true. Whoever initially inspected the vehicle either didn't extend the sunroof all the way or skipped checking entirely because since the day we drove it off the lot, it has not worked. ODaniels has also yet to provide the inspection sheet that was done on said vehicle. I reject ****'s response entirely. ODaniels sold us the vehicle under false advertisement as well as sold us a vehicle at a price that does not reflect the condition it was in. They also sold us a vehicle that's value has severely plummeted because of this faulty sunroof, a window that is not properly sealing without physical force which could result in further damage to the inside of the vehicle, further damage to the sunroof & ****** the value. Any respectable company would pay for the fix of the vehicle due to the falsity in its inspection and the falsity in which it was sold to us as. It's as simple as that. 

   

  Business Response

  Date: 08/14/2024

  I have done some research on our inspection and what is done to prove the roof is operational, in this case I took the time and asked this question to several technicians on how the inspect a moonroof to be operational and they said if it opens and closes it works, I then proceeded to ask do they send it entirely back to the fully open position? Half of the tech's I had asked said NO! That being said I can see that we could have missed this in inspection, the not knowing exactly what was or was not working, I will get the problem resolved, I have spoken to the repair facility that will correct the problem and  was intending to reach out to the customer today and let them know where to take the car to get the roof repaired. 

  Thank you and best regards,

  ***************************

  Customer Answer

  Date: 08/20/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told they couldn't fix my problem and I would have to live with it, is under factory warranty also!

  Business Response

  Date: 05/20/2024

  ********* has looked at this vehicle and has determined that there is nothing wrong with vehicle , he hears the auto stop hold  feature activate and deactivate which is controlled by electronic motor on parking brake . ******** suggest customer take to  another dealer for 2nd opinion 

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told truck was a 1 owner truck local trade and was lie too it has 5 previous owners I would be the 6th its a 2021 f150 and it had 4 different owners within couple hundred miles on carfax so clearly thats a red flag to me so contacted them and tried being nice and just told them hey had some family stuff up and ran car fax and found out it was a Canada truck and I wasnt told the truth about the owners and I want to return it and they responded with we wont take truck back its your truck deal with it so contacted the everwise financial who processed the loan and explained situation and they advised me to stop payment on the ****** dollar check down payment and it wasnt even in there system yet for the deal and said that odaniel can reverse but they are saying they wont and everwise financial said they will flag it whenever it shows up in system to reverse it on there end bc at this point it hasnt even been 24hrs yet so none of paperwork was even filed yet on the truck I informed them with what everwise told me and that I had stopped payment and they responded with its illegal to stop payment on something I took possession of but no funds were ever transferred between us just a check which wasnt cashed and the bank hadnt sent any funds too them so my wife dropped truck back off too them today and they said they arent accepting it back but will park on lot and put keys back inside the sales manager is trying to intimidate me and ****** me said that hes getting an attorney and Ill pay. I was lied to by dealership about truck they said they dont do refunds that I had too take truck and they would give me trade value once title was in my name which I would lose 5000 plus dollars if I did that and they refused a carfax

  Business Response

  Date: 04/22/2024

  The customer visited our dealership 3 different days before finalizing the purchase of the truck. We have a carfax for every vehicle we have for sale on our company website for anyone to see.  When the customer contacted us about returning the truck I informed him that he was not able to return a vehicle.  The customer signed all of his legal documents for purchasing the vehicle as well as signed the contract for financing the vehicle with the bank and wrote us a personal check for his down payment of $10,000. 

  Customer Answer

  Date: 04/22/2024

   I am rejecting this response because: they did not offer me a carfax at all the salesman ******************* they told me it was a one owner local trade and I found out after that they lied to me it was a Canadian truck with 5 owners before me after I spent 45 dollars on a carfax and the paperwork I signed is void because my wife didnt sign off on the business paperwork for truck and I stopped the ****** down payment check per the financing company and my attorney they tried getting one over on me and it didnt work so now ODaniel is trying to say they cant reverse deal but they 100% can just refusing too Im always filing complaint and law suit if needed with Indiana attorneys general office like my attorney advised me too 
  
  
  

  Business Response

  Date: 04/23/2024

  After further discussion it has been decided that for customer satisfaction we will unwind the purchase transaction for this customer. 

• Initial Complaint

  Date:02/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Odaniels has had my vehicle since December 19th, 2023. My vehicle went in for struts and a flex plate. Since they have given multiple excuses as to why its not done. The tech that was working on my vehicle fried the pcm and now they say I need a new transmission and expect me to pay out of pocket.

  Business Response

  Date: 02/19/2024

  The vehicle was here too long as the customer has stated.. While we successfully repair thousands of vehicles every year, this one proved to be challenging to get to the root cause. Unfortunately, the tech had some difficulty diagnosing the electrical issue. This delayed progress and created a hardship for the customer. There was also some delay with the service contract company that was beyond our control.  We sincerely apologize for the length of time the repairs took to complete.  The repairs have been successfully completed and the vehicle has been returned to the owner. 

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had a vehicle to repair since 12/19/23 over 30 days they fixed the first problem and then while fixing it created another themselves they had to fix it and two weeks later its still there!! It was an ecm like seriously!!! Whats taking so long????

  Business Response

  Date: 01/29/2024

  The customer is correct that this repair visit is taking much longer than anticipated. We certainly understand why he is upset with us and are working diligently to get his vehicle repaired and returned to him. The vehicle came in with a broken flex plate in the transmission that had to be replaced as the first step of the repair process. After the flex plate was replaced we encountered an electrical problem that was difficult for the technician to determine the cause. While we quickly handle thousands of repairs every year, this one was unique and normal diagnostic procedures were not leading us to the root of the problem. The technician was in constant communication with the manufacturer's technical assistance team. It was determined that the vehicle's alternator had failed and thus requiring replacement.  At this point the vehicle was able to be road tested. This uncovered an internal problem with the transmission which could not be predetermined due to the broken flex plate. Upon further diagnosis, we have found that the transmission assembly has an internal failure. This is likely what caused the flex plate to break. We are currently working with the owner's service contract to obtain authorization for repair. Due to the expense of the transmission, the service contract company is attempting to locate a transmission for his vehicle. They have also escalated the repair claim to their underwriting department for review and approval. The service advisor has maintained contact with the owner and ******************** to attempt to get this situation handled as quickly as possible. We very much appreciate the vehicle owner's business and are very sorry for any hardship this has created. Our goal is always to have a delighted customer and a properly repaired vehicle. As soon as we get the approval to proceed, we will prioritize getting his vehicle completed and returned.

  Customer Answer

  Date: 01/31/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my Jeep Compass in for ****** mile service and the technician did not put the differential plug back in correctly, the fluid leaked out and it blew a hole out the back end leaving me stranded without a vehicle on the highway!!!! This caused over $3000.00 worth of damage to the car which I am holding them liable for. I also found spark plugs that had been removed left in the engine. When the service manager called me about the service he stated I needed to have a rear bearing replaced that would cost $400.00. ODaniels had just replaced that and wanted to double charge me! ***** the Service Manager is unresponsive.

  Business Response

  Date: 01/20/2024

  I spoke to the vehicle owner and the service center where the vehicle was located on 1/19/24. With the vehicle owner's permission, our shop ******* and I traveled to the other service center and inspected his Jeep Compass. Upon inspection of the damages, we have determined that this was a mistake by **************. After speaking again with the owner, we determined the best course of action would be to bring the Jeep back to our facility. We have since arranged with the vehicle owner and the service facility to have the Jeep towed to our shop to perform the corrective repairs. In addition, we have provided the customer with a loaner vehicle until his vehicle is repaired. We certainly apologize for the inconvenience this has caused and value him as a customer. In addition, we are appreciative of his understanding, his patience, and the opportunity to make this right. I advised him that we will work diligently to correct our mistake.  

  Customer Answer

  Date: 01/29/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  good day. We got two brand new cars in June 2023 from ********************************, one of the cars had multiple problems, o ****** still didn't solve the problem after 3 inspections and repairs, they insisted that the car didn't have any problem, they can't do anything to help. During the period, their attitude towards customers was outrageous, unreasonable and completely impatient. I shared these experiences on ****** Maps. Recently, when I made an appointment to check other issues, O ******'s service manager directly and brutally refused to provide any service and warranty for our car on the phone, which included another brand new car in our name. Our two brand new vehicles come with a factory 3 year ****** mile warranty and their behavior and attitude is absolutely unacceptable. As disadvantaged consumers, we need help.

  Business Response

  Date: 08/22/2023

  We have performed the vehicle alignment on three separate occasions. The last time, we allowed your significant other to be in our shop and in the vehicle while we performed the alignment. The vehicle was not out of alignment. We even offered to cover the cost for him to have it aligned at another facility, after four different people confirmed that the alignment was perfect.
  We paid another facility of his choosing to align his vehicle, but he left there still unsatisfied. In addition to this, there were several racist comments made. In light of this, we suggested that he should take his business elsewhere. We remain more than willing to assist the owner of the vehicle with any warranty issues. However, we are unable to address the alignment further as it is within specifications.
  We have reached out to ****** four times in an attempt to resolve the situation, but we are still awaiting a reply.

  Customer Answer

  Date: 09/28/2023

  good day, I would like to continue my last complaint about the two brand new cars we got from O ****** in June. Due to after-sales problems, O ****** has refused to provide any after-sales and warranty services. I refuse to accept the disingenuous and dishonest response from O ****** Company here. I swear their person in charge explicitly refused to continue any warranty or service on our car over the phone and stated that I was blacklisted and they didn't want to see me again. I'm surprised their responses here even talked about racism, that's ********, I'm an Asian and I thought if there were racial comments here the victim would be me. I don't engage in racial slurs, I'm here to address the issues I'm currently experiencing, we have been harmed by ********** irresponsible behavior, and our two brand new models will not receive any warranty service or even normal maintenance. Maintenance has prevented us from using these two cars normally, but we continue to pay high fees for the cars, which is unacceptable, so we asked O ****** Company to return the cars for a refund.

  Business Response

  Date: 10/06/2023

  We contacted the owner of the two vehicles and expressed our willingness to provide service for her two ***** vehicles. Nevertheless, we must emphasize that *********************** is not permitted to visit our dealership. We have a strict policy against ******** inappropriate conduct towards our staff and will not tolerate it.

  Customer Answer

  Date: 10/06/2023

   ???????,??:
  
  We welcome merchants to fulfill their responsibilities to provide after-sales and warranty services for two brand-new vehicles.  But what I want to emphasize here is that your request to treat my fianc, ******, is patently ridiculous and disrespectful. Please explain what he did?  We share the use of these two cars and pay the bills together. Your request is obviously unacceptable. The fact is that he was treated rudely by your workers in your shop before, but these may be caused by the language barrier between the two parties.  Misunderstanding, my fianc does not have too many arguments with you.  All we ask is that you treat me and my fianc like regular customers. It is obvious that you are not trying to solve the problem, but are treating us differently. This is undoubtedly disappointing and unacceptable.
  

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September, I brought in my vehicle to get an estimate for the rear end accident I was in. Fast forward a couple weeks and I decided to go with ODaniel collision for the repairs on my vehicle. They scheduled my vehicle to be brought in the middle of January where I was then told it would take **** business days and the vehicle would be done Well it wasnt and took till March 31st for the vehicle to be done after continuous lies and improper repairs had to be fixed two times. In addition to the repairs taking a substantial and improper time frame as promised to me, the body shop could not get a supplement approved to which the body shop manager (***************************) claims hes worked 40 years in this industry and knows how insurance works. I spoke to the insurance many times and even had them call *** who informed the adjusters he sent everything and didnt want to talk to them. Which is apart of his job. In a complaint I sent to the state of *******************************, they reached out to ******** to see why they would not approve of the supplemental work and in the latter they state that the pictures provided and invoices from ODaniel collision did not match the claim of what they fixed and replaced on the vehicle. The missing pictures and proof of repairs according to ******** that they told the ******************************* was that they had no evidence of rear body panel, outer reinforcement, floor panels, emblems, tail lamps, backup lamps, bumper guide, license lamp, impact bar, absorber, and right side retainer. In addition, I have asked countless amount of times for pictures from *** and he provided me with picture of the time the vehicle was brought in and after when it was fixed, no pictures of the repairs that they had replaced. He claims he has them however has yet to provide them to me. I paid $3,136.61 out of my own pocket to get the vehicle along with a $2,561.18 check I received from ********. Has been paid to ODaniel collision. With no proof

  Business Response

  Date: 06/25/2023

  **********************, I understand how you feel and understand your frustration, I apologize for your inconvenience sometimes it can be very frustrating dealing with insurance companies.

  ********************** dropped his vehicle of January 16, as a Customer Pay witch we verified and based on the original estimate the repairs would be around 10 working days. Once we disassembled the vehicle we discovered additional repairs were needed. We contacted ********************** of the additional repairs at that time he informed us we needed to contact All **************** Unfortunately,this caused delays because up until our discovery of more damages we were led to believe this was a customer pay and we had no insurance information at that time. Also, with the new damages we needed additional parts witch added to some of the delays. We uploaded the requested information to *** ***** several time,********************** visited me several times during the repair two of those time ********************* sons set in my office and watched me upload the information that he personal gave me from *** *****s to make sure I was sending the information to the correct address, after the upload was successful I printed out the conformation receipt and gave him a copy. We have provided all the information to *** ***** to refund ********************** claim. I have since emailed ********************** per his request the photos parts invoices of proof the requested information. ********************* we will do all we can once again I apologize for any inconvenience this has caused. ODANIEL COLLISION 

  Customer Answer

  Date: 06/26/2023

   I am rejecting this response because:
  I find this response to be inaccurate and comical. I have emails that state the vehicle is in repairs from a insurance claim and not a self pay. I have to pose the question who would pay out of pocket for getting rear ended? In the email, it entails the claim number, ******** agents number and their estimate. Furthermore, the ******** estimate was handed to you the day the vehicle was dropped off. In addition to the claims that they sent pictures to ******** with me being their that is true. However, they have said they received those pictures in the previous complaint and were just photos of the vehicle before and after, no proof of the parts replaced behind the bumper and inside the trunk they state they repaired. In addition I spoke to the ******************************* who looked into the matter and spoke to ********. In that response, ******** stated they received some pictures however the claims that ODaniel body shop made in that rear body panels, outer reinforcement, floor pans, emblems, tail lamps, backup lamps, bumper guide, license lamp, impact bar, absorber, and right side retainer have no proof of pictures with those items being replaced. Thats what they have been looking for and have contacted ODaniel collision to approve a supplement. If you have those pictures this matter could of been resolved. In addition to this a $829.64 dollar check sent by ******** was returned unbeknownst to me. I was never informed of this till I spoke to the ********** of ********************************* The emails sent to me by *** were the same exact pictures he sent to ******** the first time, not the ones they provided in that letter by the *******************************. This has just continued to go in circles and no real action has been done, if I dont hear about this in a weeks time I will just contact my attorney and deal with the matter that way.

  
  

  Business Response

  Date: 07/09/2023

  We have provided All the requested information that ********************** and All *************** requested  All the information is available upon request, I understand Mr. *************** frustration that is why we are and continue to do everything we can to help. Thanks ***************************

  Customer Answer

  Date: 07/13/2023

   I am rejecting this response because:
  
  I never recived the additional photos that they claim they have. *** claimed he has all the phots and the ones the insurance wants yet they are no where to be seen.

  Business Response

  Date: 07/19/2023

  In my previse responses I have tried to attach the photos and the system (BBB) say's it was too large We will try again