Complaints

This profile includes complaints for O'Daniel Automotive, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  O'Daniel Automotive, Inc.

  5611 Illinois Road Fort Wayne, IN 46804-1153

• 

  O'Daniel Automotive, Inc.

  4200 Illinois Road Fort Wayne, IN 46804-1210

• 

  O'Daniel Automotive, Inc.

  P. O. Box 517 Fort Wayne, IN 46801-0517

• 

  O'Daniel Automotive, Inc.

  631 Lincoln Hwy W. New Haven, IN 46774-2135

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership and salesperson represented the vehicle had been inspected and had no issues prior to sale. Almost 40k vehicle inoperable within less than a month and less than ***** miles driven.

  Business Response

  Date: 05/09/2023

  The vehicle was inspected and was sold as a certified vehicle, it came with a 3 month, **** mile warranty.  I have spoke with the customer on multiple occasions, he states that intermittently the truck will not start. I have explained that he will need to bring the vehicle in to our service department so they can diagnose the issue.   I spoke with him again today and he has finally agreed to bring it in, our service team has called him to get it scheduled.

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a new 2022 Dodge RAM **** in July of 2022 from ******** Motor Sales, ***********************************************************************. VIN#:*****************. The other day I went to change some settings for the onboard display. Brightness and Theme to be specific. I was amazed to find that none of the manuals that came with the vehicle mentioned what these settings did. Not only that but manuals were also totally inaccurate and missing 90% of the settings available on that vehicle. I called ******** and spoke to **** in sales. He was helpful but could not find any of the settings in the manual either. At that point he should have taken the issue up with Dodge but did not. At that point I contacted ***** and Dodge ********* They could care less. I was told "if the settings aren't in the manual that I will never get an answer". Unbelievable. A new, $60,000.00 vehicle and no instructions on what the hundreds of settings do. My check cleared the bank at which point no one cared. I, for one, will never deal with ******** Motor Sales or Dodge again. I would suggest that no one else do either. I have spent countless hours on the phone over something so simple as receiving an accurate, complete owners manual. This is the most absurd thing I have ever witnessed in my life.

  Business Response

  Date: 03/09/2023

  We will continue to reach out to the manufacturer and try to find a solution.  *************************** will be in touch with what we hope to be, a resolution.  Thanks

  Customer Answer

  Date: 03/09/2023

   I am rejecting this response because: The resolution I requested has not been met. I need an accurate, all inclusive owner's manual for this vehicle. I would like to point out that **** has been the only bright spot in this mess and it really isn't his problem. ******** management needs to get involved and escalate this issue to ***** and *** Care. 
  
  
  

  Business Response

  Date: 03/10/2023

  After speaking with ***************, the complaint is with ***, the manufacturer, and the fact that the owner's manual is not detailed enough to be able to inform customers in a manner that allows the technology to be used at it's highest capacity.  We are going to reach out to upper management at Ram, to try and get a more detailed manual for ****************  I told *************** that I would reach out to him as soon as I had an answer for him. 

  Customer Answer

  Date: 03/10/2023

   I am rejecting this response because: To be syntactically correct my complaint is with all three. ********************* and *****. ******** was the one ultimately responsible for selling me the Owner's Manual. I can be empathic with them as it was the one that came with the vehicle and it is out of their control but that does not release them from liability. They need to escalate the issue with *** and ***** and find out why this manual is so incorrect and inadequate.
  
  
  

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-24-23 I had phone contact with ******** *******, salesman at ODaniel about a 2013 GMC Acadia. I asked him if there was any mechanical issues with the vehicle.The next text was Nothing mechanically wrong with it.I took possession of the car on 2-27-23 On 3-2-23 I saw 4 spots on our driveway where the car was parked. I sent ******** a text asking him to call me when he got in so I could discuss the fluid the car was leaking. I asked if he was sure the vehicle was serviced by their department and has no mechanical issues.Later that afternoon he sent me a picture of the service inspection report they did on the Acadia and it indicated that there were no issues and no fluid leaks.I advised ******** that, I will have ********* Solutions look at it at my cost and compare their inspection report with the one from the service department.On 3-6-23 I took the Acadia to ********* Solutions and they found numerous issues/leaks and the repair estimate totals $1,985.66.I informed Odaniels and they stated, We got with the management team including out GM and we came to the conclusion that it was a clean inspection sheet and a ******* mile vehicle will have issues arise at any point and time. If the vehicle had those issues, we would have been able to notice that squarely on the inspection and before you took delivery of the vehicle. Being an as is vehicle, we would have sent that vehicle to the auction if those issues were in the inspection and our techs stand by there findings. That is the conclusion we came up with after consulting with everyone. It has a clear inspection sheet when we put it for sale. As I mentioned, if those issue were apparent, we would have not put the vehicle for retail sale.Its highly suspicious that they can give a vehicle a ************************* of health and then it magically starts leaking when I get it home. They claimed this car had no mechanical issues and that clearly was not the case. They now refuse to take responsibility and fix it.

  Business Response

  Date: 03/07/2023

  This has been brought to the attention of the management team.  We do feel there was a communication breakdown.  We have been in communication to have the customer reach out to ****, our used car manager to resolve this.

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time as we are still working out the details of a resolution. At this time they are working on a deal to take this vehicle back and we will get a different vehicle from them. Since there is only a 7 day window to respond and the resolution for this complaint is taking longer than that, I reserve the right to re-open this complaint should we become unable to work out a satisfactory resolution to this. 

  
  

  Thank you.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Jeep Compass on 1/14/2023 for 23K. *********************** was the salesperson. During the purchasing process I was told, by ***********************, an issue would be fixed. After the purchase he attempted to fix the issue with *****. Two weeks later I was told by the service department that the issue could not be fixed. On 1/31/2023 I called and spoke with ****, a manager, and told him that I was confused because I was getting conflicting information. The result of that phone call was *********************** calling me screaming and yelling about how dare I call his general manager and complain about him and I have no idea what all he's done for me and I should be grateful for everything he's done for me. I disconnected that call because I don't appreciate verbal abuse. About 30 minutes later I received a text with a picture of my vehicle that said I would need to see him to get my keys. I ended up getting my keys from another sales person that evening and then walked around the lot until I found my vehicle. Thinking I could just be done with ********* and ***********************, I just got in my vehicle and drove away. On 2/10/2023, I received a text message from *********************** saying he knows I'm messing with his information and he's going to do worse to me. I have no idea what he's talking about because I have literally done nothing to this man except leave a negative ****** review. He seems a bit unhinged and it's scary since he has all of my information; home address, work address and financial information. I have tried calling the owner ************************* and left him a voice mail on 1/31/2023. I have yet to receive a phone call. I'm hesitant to call anyone else since *********************** clearly has a temper and who knows what he might do next.

  Business Response

  Date: 02/14/2023

  When this was brought to our attention, we immediately got together as a management team and discussed this matter, as this is NOT tolerated behavior, nor is it typical behavior of ****.  You can see from looking at our ratings with many review platforms, that this is not typical business *************** and we are not taking this matter lightly.  **** had recently been victim to someone hacking his info and duplicating his profile.  We believe this information may have come from the hacked account and are looking into this further.  I do apologize for the uncomfortable situation this has caused.  I can assure you that **** does not have access to any of your personal information.  Please accept our apologies. Please contact our General Sales Manager, ***************************, with any other questions or concerns.  His direct number is *************.  Thank you

  Customer Answer

  Date: 02/15/2023

   I am rejecting this response because: I do not feel the establishment is accepting responsibilty.
  
  
  

  Business Response

  Date: 02/15/2023

  I will have *************************** reach out to try and find a resolution, as we are still working to find some internal answers

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Buick Enclave June of last year from ODaniels for a little over $23,000 which was insanely overpriced for the shape of the car and mileage. Within the first 4 months I have had to replace the transmission. There is also something wrong with the gas tank as well. I went to sell the car to a **** dealership because of how bad in shape the car is around that time and I found out it was in three wrecks and the airbags deployed. After finding this out, I went back to ODaniels and the manager told me they are not obligated to tell or show me that information if I didnt ask! They said they would only buy it back for $14,000. Fast forward to now, I need another transmission replacement, the car doesnt hold onto gas, my traction shuts off and on unexpectedly and the car shakes when this happens and Im not able to accelerate any longer after the traction and stabilitrack goes off. I dont feel safe driving this car because God forbid I was to get into an accident, I dont feel like I would be protected in my car! I have tried reselling it to two other dealerships and one told me the car was too unsafe and he wouldnt be able to sell it so it would have to go to an auction and they would only give me $9000 for it. The second said I was definitely jipped by ODaniels, the car isnt safe, I needed to get out of the car as soon as possible and they were only looking at $9000 as well to give me for the car.

  Business Response

  Date: 09/29/2022

  To whom it may concern,

  So sorry that this consumer is having difficulty with her current vehicle she purchased from us.  We have investigated the inspection on this vehicle and it did not have pre-existing conditions that were not fixed/addressed prior to purchase.  The vehicle had a limited warranty provided with the purchase.   We provide an AutoCheck with every purchase which is the competitor to CarFax.  This is also available at no charge online with vehicles we have for sale.  Our records show the consumer purchased an extended service contract as well.  We suggest she get in contact with our service department to inspect and submit a warranty claim on any covered items.  Hope this helps.  Thank you.

• Initial Complaint

  Date:09/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid 20.8K for a used 06 Jeep Grand Cherokee SRT8 on July 15 2022. Less than 60 days later my transmission went out on September 9 2022. I contacted the dealership 4 times and spoke with the sales representative who sold me the car *******************************. I drove 2.5 hours to pick the car up and I cannot get any type of help or response from anyone. They are completely disregarding me due to the year of my SUV. I was quoted 4k-8k for a used transmission for the car. Thats almost half the price.

  Business Response

  Date: 09/22/2022

   

  Dear *******, 

  I am truly sorry for the problem you are having with your 2006 Jeep SRT-8, ******* and I were just talking about the fact you have had previous experience with this same model and year. And was very familiar with there performance and service needs. The vehicle was sold AS IS and the proper documents were signed , but mostly I know that the Jeep was in tip  top shape and driving very well when you left to return to ******* more than sixty days ago. Again we are very sorry for problem you are facing with this 2006 Jeep, but there was no way anyone could anticipate this. You  and Will my co-manager were just talking yesterday about using one of our vendors to try to save money for the repairs do you still want him to try to help with that? Please let him know.

   

  Thank you

  *************************

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 ******** Pacifica from ****** at ODaniel in March of 2021 and immediately had problems with the sensors. I sent the car in multiple times to have them repaired in the spring and summer of 2021 and was informed they had no solution. The anti-collision sensor will deactivate every time I drive down my gravel driveway and randomly other times when Im driving on a highway. Also the under door sensor says that it needs cleaned almost every time I turn on my van. When I took it into Odaniel for repair, they just cleaned it and said it will keep going off but there might be an electronic repair soon. I never received a call or recall to come in for that repair. I contacted my salesperson ****** ************ multiple times to see if he could check the new 2022 Pacificas to find out if they had the same problems. He said he would look into it and let me know but Ive received no further contact from him since May 13, 2022. I would appreciate a resolution to these problems by way of an exchange for a newer model or repairs. I also said I would be willing to spend more to exchange mine for a hybrid model as my parents 2017 Pacifica Hybrid has none of these issues. I chose ODaniel and the Pacifica from my parents recommendation and have regretted that decision immensely. A company that sells me a defective car and then ignores my attempts at a mutual resolution is one people need to be aware of and avoid!

  Business Response

  Date: 08/03/2022

   Customer has been contacted. I have offer to have vehicle owner come back to the service department for further testing and investigation of the original concern.