Complaints

This profile includes complaints for Superior Auto, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Superior Auto, Inc.

  6642 Saint Joe Rd STE 200 Fort Wayne, IN 46835-1933

  
• 

  Superior Auto, Inc.

  409 S 13th St Decatur, IN 46733-1854

  
• 

  Superior Auto, Inc.

  2353 N Main St Bluffton, IN 46714-1057

  
• 

  Superior Auto, Inc.

  1349 E State Road 205 Columbia City, IN 46725-9001

  
• 

  Superior Auto, Inc.

  633 N Cass St Wabash, IN 46992-1611

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They made us get Insurance on a car we wasnt ok for they said there underwriter keep making he send documents after I provided them over and over. And the people at the Dealership keep say there email wasnt working or running slow and had me and my girlfriend send documents to there personal email there also was a lot of repos at a couple of there Dealerships

  

  Business Response

  Date: 03/17/2023

  ************** indicates that his complaint involved contract disputes.  However, he has no contract with us.  He submitted to us an application for credit on or about March 4, 2023, and that application was duly and objectively processed pursuant to the Equal Credit Opportunity Act, the Fair Credit Reporting Act and all other applicable law.

  After processing ************** credit application, it was determined that he simply did not qualify for the amount of financing which was requested. Consequently, no later than 30 days after the date on which said credit application was submitted, an Adverse Action Notice will be appropriately mailed to the residential address which was furnished on that credit application.  Under the circumstances, communicating adverse action is the final step in the processing ************** credit application, thus the Adverse Action Notice previously described will finish the job per his desired resolution.

  Moreover, we dont understand what ************** planned to demonstrate by including the document identified Request for Verification of Employment. With any creditor, a major component of processing a credit application is to verify the applicants employment, and the Request for Verification of Employment was accordingly used for that purpose.
  
  Most Cordially,
  
  
  Superior Auto, Inc.
  Compliance Department

  Customer Answer

  Date: 03/20/2023

   I am rejecting this response because:
  
  

  Its funny that they had nothing to say about Their employees using their personal emails to you have people send their personal information like Social Security numbers and etc. to them they had us send our personal info like Social Security numbers to their emails I would like an explanation from the company

  

  Business Response

  Date: 03/23/2023

  To assist this complainant with processing his credit application, he was given a simple option to either [1] send his information to a personal email account, as it was the only feasible electronic solution at that time due to problems with the business internet service provider, or [2]mail or hand deliver such information our office. When he chose the former, he would clearly have known that he was choosing to send information to a personal email address yet he still chose to do exactly that.

  We find it interesting that this complainant exhibited absolutely no uneasiness, concern or other problem at the time he chose to send the information by this method; his proclaimed apprehension arose only after he learned that he does not qualify for the financing that he requested. He is undoubtedly an articulate and intelligent individual, and as such, he would simply have chosen another method of delivering the information if he truly felt uncomfortable sending it as he did.

  A decision to extend or not to extend credit is not subjective; neither personal feelings nor opinions play any part in the process.  For example, if a person does not have enough verifiable income to repay a financial obligation, its not prudent for a creditor to extend such a credit obligation to that person.  Such an action would likely be construed as unfair, abusive or predatory.
  
  Cordially,
  
  
  Compliance Department

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2013 VW Tiguan in March 2022 and have had nothing but problems. I've put over $1***** In this vehicle just to find out theres more issues which adds up to well over another ***** dollars. How is this okay? The first issue started two weeks after purchase then second issue was in May 2022 and was in the shop all summer. During that time I continued to pay my payments on time even extra at times and even had to buy a vehicle for $3000 just to have something to drive because not once was I offered a loaner vehicle while it took three months to get some things fixed on my car. During that time the regional manager had went into the shop and told them what she felt should be fixed on my car even though the cost of the repairs was being added on to my loan, which then again I don't believe was the right way to handle this situation. At that point which was by August the transmission cooler had been replaced, water pump, all new wiring under drivers side seat air bag fixed along with drain hoses for sunroof. Not to mention all new carpet from damage. Abs brake module was also replaced. Finally I get it back and 4 weeks later back in the shop oil leak another ***** dollars to fix and more time not being able to drive a vehicle that I've paid thousands of dollars for. I get it back just to find out the transmission is going out as well as the pistons going bad. This has been not only financially hard but mentally. Christmas Eve my engine light comes on and that next week the regional manager called finally after I had to complain to the store manager for weeks. He had told me she wouldnt return emails or call him regarding this matter. When she called me she was so incredibly rude to me and treated me like garbage. I was hurt and in disbelief that someone would treat me like that, when all I've done is make my payments on time with no trouble. This is not okay!! Sure it may say "as is" but there has to be laws against this!! Unacceptable!!!!!!!

  

  Business Response

  Date: 03/15/2023

  ******************** did in fact purchase the subject vehicle from Superior Auto, Inc., (Superior) on or about March 18, 2022, pursuant to the terms and conditions of a Retail Installment Contract and Security Agreement.However, there was neither an express nor an implied warranty associated with that purchase, thus there is no responsibility on the part of the seller or the sellers assignee to pay for repairs.
  
  Superior offers vehicles for sale under all applicable law, including but not limited to the ************************ Used Car Rule.  As such, a document identified as a Buyers Guide was appropriately affixed to the Vehicle up to and including the time of ******************** purchase.  That Buyers Guide clearly indicates, as previously mentioned, that there is no warranty associated with the purchase. ******************** also had the opportunity to have the subject vehicle inspected by a mechanic or repair facility of her own choice prior to finalizing the purchase. According to Superiors records, she chose not to exercise the pre-purchase inspection option.
  
  Based on the facts stated herein, we do not feel as though replacement or exchange would be appropriate under the circumstances.

• Initial Complaint

  Date:02/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from ********** location in November 2022, few days after I got the vehicle the salesman ***** called an asked me to bring the vehicle back because he forgot to put the *** tracker on it so I drove back to the location. He installed a *** tracker compensated me $15 for gas. Then a few days after that, he called me to come and sign some paperwork saying they messed up on the memorandum and there was a discrepancy so they needed me to sign paperwork stating that I understood that so I did. My 45 day tag expired December 31, 2022. I was unable to get a tag for my vehicle until after January 7 because ***** did not complete the paperwork for the memorandum so there was that issue. Yesterday I came to work and they repo the vehicle because I was a day late on my payment. I understand that part of them just doing their job. I had open communication with them Friday and Monday Monday. I stated if I could not apply payment through the dropbox Monday night that I would apply payment Tuesday afternoon on my lunch break they came and repossessed the vehicle while I was at work, I had asked my boss for permission to go and get my vehicle I understand they were doing their job. I called the Springfield location on Tuesday to see about getting my information transferred to the Springfield location and today ******* from ********** location called me again while I was at work to tell me that corporate will not be calling me because I am in the wrong . All I want is them to stop harassing me and calling me while I am at work and I have expressed this to them numerous times. I also would like my information to be transferred to the Springfield location. ******* is very rude. She left me a voicemail today asking me to call her back so I called her back and expressed to her I am at work and her response was well You did not have to call me back and I expressed to her Im just doing what she asked me to do. Please contact me for further details.

  

  Business Response

  Date: 03/10/2023

  ************** provided false information her complaint. Please refer to the file identified as Craft Temp Tag.pdf which is included with this response. First, the subject motor vehicle was actually purchased on December 17, 2022, not in November 2022 as ************** stated in her complaint.   Furthermore,the temporary tag which was issued in conjunction with the sale expired on January 31, 2023, not on 12/31/2022 as ************** stated in her complaint.  Were unsure as to why a person would supply false information in this context.

  
  We understand that ************** doesnt want to be harassed and its not our intention to harass anyone.  However, we are expected to contact a person whose account is past due.  That being said, we assure ************** that we will not contact her as long as her account is not in default.  Stated another way, as long as each payment is made on or before its due date and the appropriate insurance coverage does not lapse, then we will not contact ************************
  

  Each office is responsible for servicing the accounts that it originates.  ************** can make payments at any of our branch offices, but we do not transfer accounts.
  
  Cordially,
  
  

  SAC Finance, Inc.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 **C Terrain from the *********** store on October 26th, 2022. I pay my payment on time every week and I love my car. Unfortunately, I was told by the ** at the ***** store that my front and back breaks and rotors will need replaced as well as my driver side headlamp. I was told to bring it the very next day to get the brakes and rotors put on by their Mechanic since their Regional was in to do a meeting that day then we will discuss the headlamp then too. No big deal we scheduled it to be in on that Thursday the 27th and they said they ordered the wrong parts and don't know when they will be able to do it since the ** was off that day. I asked for corporates number to try and get that solved they couldn't provide that to me. I was upset and rightfully so I called the next day they said to go to any Mechanic that I choose and get quotes for them and they will have it paid for. I go to the nearest **C dealership as well as a local tire discounters. I brought in both quotes and they said it will be taken care of. During this time I still made sure my payments were on time. I called in to check in to see how long it would be and the ** said that they refuse to pay for the headlamp and breaks and rotors and will only do the back brakes even though she stated it would ALL be covered. I was upset and said I would contact and attorney about misrepresentation/fraud and have done so since. She refused my payments and still continues to do so to this day each time I call in. I have had to reach out to another store to make my payments. I covered the cost of both breaks and rotors front and back which cost me $560. The headlamp replacement is an additional $1,500. I plan on keeping the vehicle and have been a good customer. But I request this all to be covered since I was told it would be in the beginning it would be. I have attempted to reach out to corporate and no response. So this is my last resort before my attorney files the suit. Please and thank you.

  

  Business Response

  Date: 12/19/2022

  The issues that ************ cited in this complaint have already been formally addressed directly with him through our internal consumer resolution process.  In his complaint, *********** made the statement this is my last resort before my attorney files the suit.  For obvious reasons, we choose to refrain from any public or private dispute resolution services while the customer is represented by legal counsel.
  
  In the interest of timely processing, ************** attorney may send any written correspondence to our corporate office address which is shown below.  Should ************ choose to bring suit, the related summons and complaint should also be sent to this corporate office address:
  
  Superior Auto, Inc.
  ******************************************************************************** 46835
  Attn: ***************************************************************

  Customer Answer

  Date: 12/20/2022

   I am rejecting this response because:
  
  There have been no communications from Superior Auto other than this response in this case. I have been told someone would contact me from corporate and there has been no communication. If Superior Auto would like to reach out they have my contact information in my customer profile. I will be reaching out to my attorney and see what options we have because this business doesn't seem to want to right their wrong doing. If they have proof of contact being made to me then I would like that. I have no emails, missed calls, and no texts from someone within corporate. 

  

  Business Response

  Date: 12/30/2022

  Our records clearly indicate that ************ previously contacted our corporate office about this issue.  Coincidentally, I am the person who spoke to him when I returned his call. We have explicit documentation describing the conversations between ************ and the General Manager of branch office which services his account. Our presumption is that ************ simply doesnt remember any such conversation.
  Perhaps we can help him remember:  On 11/8/2022, the General Manager informed him that we agreed to repair his rear brakes at our expense.   He responded that he intended to contact a lawyer and sue ************************* initial complaint contained in part this is my last resort before my attorney files the suit. So, in the interest of helping ************, our initial response contained the best possible address to which his attorney can send related correspondence for timely processing. However, we have not heard from ************** attorney to date, so again, the best address to which his attorney should send correspondence for timely processing is provided below.
  
  Superior Auto, Inc.
  6642 ***************., Suite 200
  ***************, ** 46835
  Attn: Compliance Dept.

  Most Cordially,

   

  Compliance Department

  Superior Auto, Inc.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2006 kia ******* on September 23 2022. I had it for 2 days and the check engine light and battery light came on and the steering went out. Superior sent it to a mechanic for a week and i got it back and the vehicle broke down the same day i got it back. Superior auto put it back in the shop for 2 more weeks. I had it for 3 days and it broke down again. The steering and battery went out. It was towed back to the mechanic and was there for a month. I've now had the vehicle back for 8 days and the radiator needs to be replaced due to mechanical error. When i called superior auto ***** the manager told me i need to take back to the mechanic and either pay out of pocket or they will do another rewrite of my contract. I never signed the first rewrite and they charge me 83 instead of 75 dollars a week and added over **** dollars to my sale price. I dont feel like i should be charged for any of it and when i asked for a different vehicle they refused and superiors corporate office wont do anything to help me.

  

  Business Response

  Date: 11/25/2022

  ************** purchased the subject vehicle with no warranty.  Stated another way, the vehicle was purchased on an as-is basis, which is defined as an agreement providing that the buyer accepts the item for sale in its presently existing condition without modification or repair.   The ************************ administers compliance with the Used Car Rule, and pursuant to that regulation, a form called a Buyers Guide was appropriately attached to the vehicle up to and including the time of the sale.  The Buyers Guide clearly indicates that no warranty was expressed or implied.  (please see the document identified as Buyer Guide.pdf included with this response)  Moreover, like every other purchaser, ************** had the opportunity to have the vehicle inspected by a facility of her own choice before finalizing the purchase.  She chose not to exercise the option for a pre-purchase inspection.  (please see the document identified as Mechanical Waiver.pdf included with this response)
  
  Regarding **************** desired settlement, we do not see how an exchange would be appropriate under the circumstances.  However, contrary to the statement in her complaint never signed the first rewrite, our records indicate  that ************** did execute such an agreement.We will send ************** a true and exact copy of the executed Refinancing Agreement from our records via U.S. Mail. This document is responsive to her request for an explanation of charges.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2013 Buick Verano at Superior Auto in Shebyville IN on November 5th 2021. I worked with *****. She was showing me my options that she thought suit my situation best. She showed me the Verano. I liked it however they had just repo'd the vehicle that day. I asked if there was damage. Was told no. I test drove it, noticed a couple issues that they happily fixed and drove away. Service light was not on At Purchase. a couple weeks after my service engine light came on. Reported it. Got the code read but the mechanic cleared the code. A couple weeks after that my car had to be towed from greensburg to shelbyville due to it overheating. I was told i had a coolant leak and to watch my coolant levels. I did not pay for those repairs. CEL came on again. I gave them a call and they told me to ********** zone to get the code read. I did. They told me to take it to a shop that they work with to get estimate and they would get it fixed. I got an estimate. they rewrote my loan on december 5th to "help" pay for both my catalytic converters being replaced. June 21st 2022 I was driving down the highway and I could no longer accelerate. Had to tow it to shop. Needed engine replaced. Rewrote loan again on August 5th. At that time I was told "** knows about the issue with those engines but they wont put out a recall." Leaving me to believe they knew about the engine issues. Was also coerced to put in a remanufactured engine instead of a new one causing my payment to go up 200 a month. Had to pay shop to get my car back. Was without vehicle for over a month. I lost a lot of money having to pay people for rides and a huge headache having to figure out transportation for that long. I recently pulled Car Fax and it shows one accident and 2 other front end damages after being told there was no damage. Asking for refund of what I have paid thus far. as well as closing my account, instead of listing as a repo. I will be happy to return the car if this can be done. 100% Payment His

  

  Business Response

  Date: 10/28/2022

  We obtained the subject vehicle by purchasing it from another motor vehicle dealer; we did not repossess it.  Furthermore, all repossessed vehicles are sold at public auctions pursuant to applicable law, including but not limited to all provisions of the Uniform Commercial Code. Ms. ******** statement they had just repo'd the vehicle that day... is not only absurd, it simply make no sense. No person would have anything to gain by falsely telling a potential buyer that a vehicle being offered for sale was repod.
  ****************** purchased the subject vehicle with no warranty.  Stated another way, the vehicle was purchased on an as-is basis.  As-is is defined by the ***************************** Dictionary as agreement providing that the buyer accepts the item for sale in its presently existing condition without modification or repair.   The ************************ administers compliance with the Used Car Rule, and pursuant to that Used Car Rule, a form called a Buyers Guide was appropriately attached to the vehicle up to and including the time of the sale.  The Buyers Guide clearly indicates that no warranty was expressed or implied.  (please see the document identified as Buyer Guide.pdf included with this response)  Moreover, like every other purchaser, ***************** had the opportunity to have the vehicle inspected by a facility of her own choice before finalizing the purchase.  She chose not to exercise the option for a pre-purchase inspection.  (please see the document identified as Inspection Acknowledgement.pdf included with this response)
  
  However, even though there is no warranty, ****************** seems to think that we somehow carry the responsibility to keep her vehicle in repair.  According to her complaint, her engine problem occurred on June 21, 2022, which was more than seven months after the sale.  No reasonable person would expect another person or entity to somehow foresee or predict a mechanical problem which would occur after seven months of driving.
  
  In response to the statement coerced to put in a remanufactured engine, it should be emphasized that ****************** was not coercedto do anything.  Nobody forced her or coerced her to accept our assistance; she had the choice to pay for her own repairs without involving us.
  
  In summary, ****************** purchased a vehicle with no warranty, the fact that there was no warranty was clearly communicated to her at the time of purchase, she did not exercise the opportunity to have the vehicle inspected by a facility of her own choice and now she expects to be released from her contractual obligation and she also expects to be issued a full refund.  However, given the circumstances and the facts included herein, we do not see where a refund or a release from obligation would be appropriate.
  
  
  Cordially,
  
  
  Superior Auto, Inc.
  Compliance DepartmentTell us why here...

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have takin out at least 5 payments without my consent!! Called home office said they wouldnt do it again and are still doing it and it making me overdraw my account

  

  Business Response

  Date: 10/25/2022

  We vehemently disagree that such payments were not authorized.  However, our investigation indicates that said payments were authorized verbally rather than being authorized in writing.  In an attempt to make it convenient for customers, we occasionally forego our internal requirement to obtain written consent for debit card payments. ************** was no different in that regard, or so we thought.  We will no longer accept verbal consent from ************** for this form of payment.

  ************** states that there have been at least 5 payments without her consent and her desired settlement is Billing Adjustment thus we presume she wants those 5 payments to be reversed.  However, because she did not specify the amounts of such payments, we will presume that she is referring to the 5 payments which were applied to her account before she submitted this complaint.  Those payments are listed as follows:
  
  09/09/2022 in the amount of $476.04
  09/19/2022 in the amount of $238.02
  09/23/2022 in the amount of $238.02
  09/30/2022 in the amount of $238.02
  10/07/2022 in the amount of $238.02
  
  In response to ************** complaint, we intend to reverse the 5 payments shown above.  However, reversing said payments from ************** auto finance account will result in a 6-week due date adjustment, and if that due date adjustment causes the account to become past due, then ************** account will immediately be subject to any or all of the various default remedies provided in the Retail Installment Contract and Security Agreement that she executed on January 28, 2020.
  
  If ************** would prefer that we do not reverse said payments, then she will need to contact our ********************* DIRECTLY at ********************* ON OR BEFORE THURSDAY, OCTOBER 27, 2022.  IF ************** DOES NOT CONTACT OUR COMPLIANCE DEPARTMENT ON OR BEFORE THURSDAY, OCTOBER 27, 2022, WE WILL REVERSE THE 5 PAYMENTS SHOWN ABOVE ON FRIDAY, OCTOBER 28, 2022.

• Initial Complaint

  Date:10/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not entirely sure who to talk to or what to do. I was purchasing a vehicle thru superior auto. After about 8 months or so of paying on a 2012 escape I got on my Experian app and was able to access my car history. I learned that the vehicle I was purchasing was in an accident back in 2017 and had suffered frame/structural damage. With having kids in and out of the vehicle. Knowing the history of the vehicle I no longer felt that it was safe having my kids in it. I now realize they withheld that information at the time of purchase. And with interest I was paying well over $20,000 for a car that had damage. At that point the car lost a lot of its value. I do not see how they are able to sell a vehicle with frame damage, without discussing the history of am accident/frame damage and then to ask what they're asking for a car that clearly doesn't hold no value due to the history of the vehicle. I then went and purchased another vehicle that is much safer and they came back and took the escape. Since taking the escape they had actually shown back up to my house days later and was talking about auctioning off the vehicle and making me pay still and making me pay their court costs. They're very unprofessional as they tell my information to multiple people and family that purchase thru them as well. Telling my ex my where about and trying to cause issues in my home life by telling my now ex that I wasn't at work based on the location of the car. They cuss at you and treat you awful. I wasn't but a week behind on my payment when they said they were gonna auction the car. I just want to know what I can do to avoid anymore harassment and what I can do as far as them selling me a car with frame damage for the amount they was selling for without any kind of knowledge about the frame damage. Attached is all the paperwork that I have from the time of purchase and never once was any damage disclosed.

  

  Business Response

  Date: 10/31/2022

  After reading Mr. ********* complaint, we obtained a Carfax Vehicle History Report for the purpose of verifying the frame damage to which ******************** alludes in his complaint.  That Carfax report contains absolutely no information related to frame damage or any other structural problem or title brand.  We feel in good faith that Mr. ********** alleged frame damage simply doesnt exist and we back up that notion with documentary support. (please see the CARFAX Vehicle History Report.pdfincluded with this response.)  We would like to see the source of Mr. ********* information which resulted in the accusation of frame damage, but we do not see where he provided any information from the Experian app that he mentioned.

  ******************** purchased the subject vehicle with no warranty.  As such, a ************************ Buyers Guide which clearly indicates that no warranty was expressed or implied was appropriately affixed to the subject vehicle up to and including the time of the sale.  ******************** also had the opportunity to have the vehicle inspected by a facility of his own choice before finalizing the purchase.  According to our records, he chose not to exercise the pre-purchase inspection option.
  
  Sometimes we do tell buyers what might happen in the event of default and ******************** is no different in that regard. All repossessed vehicles are sold at public auctions pursuant to applicable law and we wouldnt deny that we explained this to ******************** as a matter of prudence.  However, the statement they cuss at you and treat you awful is simply preposterous, as is the statement that we tell information to multiple people and family
  
  ******************** wants to know what he can do to to avoid any more harassment but we have never harassed ******************** in the first place.  If he would prefer no contact whatsoever, the concept is rather straightforward:  If each account payment is paid in full on or before the date on which it is due and the appropriate insurance coverage is maintained on the vehicle securing his contract, then we will not contact ******************** for any purpose. However, if payments are not made on or before the dates on which they are due or if the appropriate insurance coverage is not maintained, then we will be expected to do our jobs and contact ******************** for the purpose of account servicing and collection.
  
  Mr. ********* Desired Outcome/Settlement is Modification/discontinuance of an advertised claim but there is no advertised claim which is relevant to Mr.********* claims.  Furthermore, we feel as though the statement never once was any damage disclosed. has no relevance as we are not able to verify the existence of any such damage in our vehicle history investigation.

  Customer Answer

  Date: 11/02/2022

  I have multiple people that have been around to vouche that the service is just not OK. The one that really does it the most is the ** *******************************. She's told my business to my cousins and told me their business. Told about employees who no longer work there. Had come to my house and tried to cause issues say*** that accord*** to GPS in my car I haven't been go*** to work. Accord*** to what I found on experian car history it had damage to either the frame or structural. But also ******** tried tell*** the person I was with that I have brought multiple girls to the store and then told my ex that they had to repo my car when we was not together. It's just very unprofessional. My daughter also said that they had cussed say*** they was tak*** my F-*** car and to go get her dad. Like I said I have multiple people who will be will*** to say their side. 

• Initial Complaint

  Date:10/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from superior auto and in the first 3 days I had issues. I contacted the store I got the car from because they give you 3 days to return it exchange. I explained the issue and the gm said he would find a place for me to look at it with me out of state for a few days. Fast forward a few days he claimed he never said that and now Im stuck with the car. I also recently found out this car was hit and has bondo all over the driver side from the front door to the back by trunk. The clear coat is peeling as well. I dont feel safe in this car and they refuse to help me out in any way shape or form. This company is very rude, unhelpful and ignore you when you contact them with issues. I wish I had listened to my gut and went somewhere else. Absolutely has been a nightmare.

  

  Business Response

  Date: 10/17/2022

  Superior Auto displays all vehicles for sale pursuant to applicable law.  As such, a document identified as a Buyers Guide was appropriately displayed in the subject vehicle up to and including the time of Mr. ********** purchase.  Furthermore, Superior Auto allows all potential purchasers to have any vehicle inspected by his or her own choice of repair facility or mechanic prior to finalizing a purchase.  Our records indicate that ********************** did not exercise this pre-purchase inspection opportunity.

  It should also be mentioned that ********************** was asked to obtain a written estimate in response to his request for assistance.  Furthermore, according to our records, we asked ********************** to provide a written statement from a bona fide repair facility which stated that the subject vehicle was unsafe to drive as he claims. According to the General Manager, ********************** never provided any such estimates.
  
  In closing, we do not feel as though an exchange, repair or refund would be appropriate under the circumstances.
  
  We have included the following documents which were executed by ********************** at the time of his purchase.
  
  1. Buyers Guide
  2. Acknowledgement of Mechanical Inspection Option
  3. Purchaser Acceptance
  
  
  Cordially,
  
  
  *******************
  Compliance Manager

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 20th 2022 I got the car from Superior Auto I think the total would have been either ****** or ****** by the time I was said and done paying at that time when I got the car it was swaying it was to my understanding that the car was ready and good to go nothing was wrong with it I was fine with the swaying I figured it's just something minor they looked over I did not acknowledge what they had fixed because well I figured it was already fixed on August 22nd I drove the car to *********** ******* August 23rd I drove the car to see more ******* with it still swaying August 30th if I took the car to ******* to see about alignment the car died I called Superior Auto went to the shop got the battery replaced by then cables cleaned and then when I left it continued with the battery light they then changed the alternator they tightened the lug nuts on the front said to have caused the swaying but the swaying continued I also was missing a lug nut on the front and the back and they still did not August 30th I got the car home it set I had somebody come to take me to get lug nuts noticed oil puddle open hood and found a wooden flute at metal sharpenel and a piece of tape to the motor. The next morning on August 31st I took the car in the furnished a rental brought the car back with heat tape on the motor where the spot was with the flute they said that the flute was holding wires from touching the motor that doesn't explain why they put heat tape on the motor because then I knew the motor was cracked I got the vehicle home and then there was still oil leaking. September 1st I took the car to Superior Auto the fleet was said to have been forgotten oh and that he was going to fix the spot I even had called whenever they fixed it and they just told me they put heat tape on it they didn't really specify why the woman named ***, manager, she handed the phone over to the guy that cleans and fixes things. It was then the following day. I took it back and gave her the key.

  

  Business Response

  Date: 10/17/2022

  It should be emphasized that every vehicle at Superior Auto, Inc. is offered for sale under all applicable law, including the Federal Trade Commissions Used Car Rule.  ************ execution of a standard FTC issued Buyers Guide, a copy of which was affixed to the Vehicle at the time of purchase, she acknowledged that there is no warranty associated with the purchase; neither any expressed warranty nor any implied warranty.  Moreover, Superior Auto encourages all potential purchasers to have any subject vehicle inspected by a mechanic or repair facility of his or him own choice, prior to finalizing the purchase.  Mr. **** executed a document identified as Acknowledgement of Mechanical Inspection Option indicating that he chose not to exercise this pre-purchase mechanical inspection.
  
  According to our vehicle inspection records, the vehicle which was purchased by Mr. **** contained no such wooden flute as he stated in his complaint.  Furthermore, on the day that Mr. **** voluntarily surrendered the vehicle, our General Manager asked him to specify the mechanical issue to which he alluded. According to our general manager, there was no mention of wooden flute in response to that inquiry.
  
  Very simply stated, Mr. **** purchased a vehicle without warranty.He executed documents that clearly and conspicuously indicate the same and he subsequently decided to turn in the vehicle after experiencing a mechanical issue.  We do not feel as though cancelling Mr. ***** contract would be appropriate at this time.

   

  We have included the following documents with this response:

  1. Buyers Guide

  2. Acknowledgement of Mechanical Inspection Option

  3. Purchaser Acceptance

   

  Cordially,

   

  Superior Auto, Inc.

  Compliance Department

   

   

  Customer Answer

  Date: 10/18/2022

   I am rejecting this response because: there was a wooden flute in it upon returning it back. And once I was returning it back it also had oil leaks still. The motor was allegedly fixed by the Business with heat tape? Also there is no motor mounts on the vehicle. 

  Even when I was having the vehicle fixed by them they said it had missing lug nuts on tire. And they allegedly tightened ones up. But still never put ones on the missing bolts.

  Upon purchasing the vehicle I stated that to my knowledge there was nothing wrong with the vehicle. To my knowledge all their vehicles alleged they go though testing. Which is why I even considered going through the business