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Business Profile

Wholesale Campers

Keystone R V Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Keystone R V Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Keystone R V Company has 4 locations, listed below.

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    Customer Complaints Summary

    • 148 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a new RV trailer in May of 2020. In March of 2021 we had mechanical issues with the trailer prior to owning it, at that time, less than a year and in full warranty. Issues persisted with the vehicle into late 2021 and after spending over &1000 in out of pocket repairs the issue seemed to be corrected. During this time I provided detailed warranty information to Keystone RV company in ****** *******. Finally, as of February 14, 2022 Keystone advised that they had received all the needed information to allow reimbursement of $1214 to be sent to me in check form. As of February 14 they advised me to allow 2 to three weeks before the check would be mailed. As of July 7, 2022 I have not received the check and after repeated emails to the Keystone agent handling the claim, I have not been contacted at all for any issue or update as to why I have not received the check. They ignore my emails apparently. VIN: *****************

      Business Response

      Date: 08/01/2022

      Thank you for contacting Keystone RV. We have reached out to **************** directly regarding this complaint. 

      Customer Answer

      Date: 08/02/2022

       I am rejecting this response because:
      They told me they would send me an email so i could track the refund. I never got the email as they promised so i have no idea if they have resolved the issue. They seem to be stalling again. 

      Business Response

      Date: 08/24/2022

      Thank you for the additional reply. Tracking is not provided for regular mail which is how all checks are sent. I will have **************** representative reach back out for any remaining questions. 

      Customer Answer

      Date: 08/24/2022

       I am rejecting this response because:
      That is not what i was told nor have i received a call. I have always been the one to call them concerning this issue in the first place. Some weeks back i was contacted by *** who stated he had dropped the ball and would be mailing a check the next day and would send me an email to track the check delivery. That never happened so that is totally opposite of what they are saying here. Remember, I was told this check would be coming ever since Feb 14, 2022. It never has and they never advise me of any updates. I recently called and asked for an update and was told that *** would call me back. He never has. So I will be waiting for their call but I do not have much hope they will call. 

    Keystone R V Company is BBB Accredited.

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