Heating and Air Conditioning
Peterman Brothers Heating, Cooling, Plumbing & ElectricalHeadquarters
Reviews
This profile includes reviews for Peterman Brothers Heating, Cooling, Plumbing & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 163 Customer Reviews
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Review fromBilly H
Date: 02/22/2023
5 starsBilly H
Date: 02/22/2023
They are very nice, polite, and knowledgeable. Answer every question. Would recommend them to everyone !
Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 02/23/2023
*****, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. We appreciate that you are happy to recommend us to your family and friends. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromSusie S
Date: 02/16/2023
5 starsSusie S
Date: 02/16/2023
The guy showed up on time, checked out the furnace, told me what he did. Everything is goodPeterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 02/17/2023
*****, thank you for taking the time to send this review. We are happy to learn that the service, technician, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromMichael W
Date: 02/15/2023
1 starMichael W
Date: 02/15/2023
This was my first dealings with Peterman. Ordered a whole house humidifier system and also purchased their yearly service contract for which they collected the first month payment of $20.00. The product was ordered on Monday January 27 and installation was promised by Friday January 31. As of Friday January 31, I had heard nothing from them regarding setting up installation time. Called to cancel everything on that date. The customer rep I spoke with was very impolite and uncaring. Received notification on Monday February 6 that service contract had been cancelled per my request. No mention of refunding the initial $20.00 payment. Contacted Peterman's about this and received no response. Apparently, they need the money more than I do. I wouldn't use this company even if my HVAC system was down in the harshest weather conditions imaginable.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 02/22/2023
*******, were sorry to hear about your poor experience with us. We do see that you had an appointment on 1/30 and the technician ordered your humidifier, but nothing in our records show that the part was estimated to arrive on 2/3. We apologize if your technician gave you the impression that an appointment was scheduled for that day. Per your request, we have refunded you your $20 membership and hope you will consider us in the future.Review fromRobert S
Date: 02/14/2023
5 starsRobert S
Date: 02/14/2023
Dakota was great. Very informative. Answered all our questions. Look forward to doing business with Peterman and Dakota.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 02/15/2023
***, thank you for taking the time to send this review. We are happy to learn that the service and time ****** spent in your home was a positive experience. We are also pleased to have you become a part of our Peterman Protection Plan! We love offering our members the convenience of knowing who to call if you need service and its a great way to keep your HVAC system and plumbing in optimum condition as your yearly maintenance is included. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromAlex G
Date: 01/21/2023
5 starsAlex G
Date: 01/21/2023
**** was great. Came and quickly addressed the problem and fixed it. Great company and crew.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 01/24/2023
****, thank you for taking the time to send this review. We are happy to learn that the service and time **** spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromchris m
Date: 01/19/2023
5 starschris m
Date: 01/19/2023
Excellent visit today. **** did a comprehensive assessment of our plumbing. Courteous, helpful and thorough.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 01/24/2023
*****, thank you for taking the time to send this review. We are happy to learn that the service and time that **** spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromStephanie E
Date: 01/18/2023
1 starStephanie E
Date: 01/18/2023
I had a gas water heater replaced recently by Peterman, to the tune of $2800, which I've since been told is very high. I also signed up for the monthly service program. When they came out to check my furnace, I had to take the whole day off since they couldn't pinpoint even am or pm. So the service tech, who was great, charged me $200 for a part, then told me that I need a new furnace that would be at least $8000. I am a senior citizen on a very limited income so he may as well just said $100,000. I have never had an issue with my furnace and now I'm beginning to question the ethics at PetermanPeterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 01/24/2023
*********, were sorry to hear youre disappointed with our service. As noted on your invoice, your technician found that your system has a cracked burner assembly. He showed the picture to his supervisor who agreed with his diagnosis, which is why we recommend replacing your system at this time. Were sorry we were unable to come to your home at a time that was convenient for you. If we can help you with your scheduling concerns for future appointments, please contact our Customer Experience Team.Review fromMike A
Date: 12/28/2022
5 starsMike A
Date: 12/28/2022
******* came to our house for winter inspection of furnace and to replace filter. He was knowledgeable and friendly. Will request him in the future for service on air conditioning and furnace inspection.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 12/29/2022
****, thank you for taking the time to send this review. We are happy to learn that the service and time ******* spent in your home was a positive experience. We have noted your account that you would like him out for your HVAC maintenance. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromStephanie K
Date: 12/23/2022
1 starStephanie K
Date: 12/23/2022
We have a service contract with Peterman Brothers for our air conditioner and furnace that they installed a couple of years ago. Twice now when they have come out to do a routine Spring or Fall inspection, they have broken them. The technician came out yesterday, did his inspection, said everything was great, and this morning we woke up to a 60 house with the furnace not working. I called them and they said they cant come out until Wednesday, after speaking with the supervisor, she says Tuesday. I just received a text confirming our appointment is Wednesday December 28th. So not even Tuesday. Isnt it a bit suspicious that not once but two times this has ?happened?Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 01/19/2023
Dear valued customer, we do apologize for the inconvenience this has caused you. After our customer experience team member reached out to you we determined that a visit from one of our experienced technicians would be the best approach to make sure your humidifier has been serviced. We are also sending out a new filter for your furnace and waiving two months of your *************** membership. We do sincerely apologize and appreciate you allowing us to make this right with you. Customer experience Team.Review fromJerri O.
Date: 12/15/2022
5 starsJerri O.
Date: 12/15/2022
I think they are awesome they do a great job they guarantee their work and I don't think you could ask for better pricingPeterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 12/19/2022
*****, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman Brothers
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