Complaints

This profile includes complaints for Breck's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Breck's

  PO Box 65 Guilford, IN 47022-0065

  
• 

  Breck's

  230 Mary Ave Lawrenceburg, IN 47025

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when I went to order flowers from this company, there was a box on the order form to pay later which I checked. I subsequently received a decline letter and noticed a hard pull on my credit report, which impacts my credit score. I called the company because I didn't understand that I was applying for credit by filling out their flower order form and picking the option to pay later I later looked through the pile of flower pamphlets and found that there was some information about the "credit application " that I apparently initiated by checking the pay later box. It is also clear on the order form that I am a preapproved for Brecks credit even though I was later declined my credit score is very good in the high 700s so I'm not sure why they declined me. I'm not really upset about being declined when I'm upset about is I feel that the company is using deceptive methods on their flower order forms to get people to apply for credit when all they really think they're doing is picking an option to pay later. If I knew they were going to do a hard pull on my credit I would have just paid check or debit card. Their approach has a negative customer impact and may be possibly violates the fair credit reporting act and UDAAP. I want them to remove the hard pull off of my credit report and I have called twice and they won't do it. The first time I called they said they would do it, but they never did. They absolutely need to be more transparent in their disclosure that checking the box will result in a hard credit pull. In addition, all of the disclosures related to that " application." should be attached or embedded in the order form if that is to constitute true authorization, they should not be buried amongst all of the other 50 pamphlets.

  Business Response

  Date: 08/16/2023

  Hello,

  Please be advised, that our
  customers are sometimes mailed catalogs or brochures which include a
  preapproval offer of a set limit of credit for the customer to make purchases
  with our company, which also indicates the terms and conditions of our
  prescreen offers. If the customer goes above the preapproved amount, the order
  will be placed on hold due to the pre-approved amount being exceeded. The
  customer is contacted after placing the order regardless of if they stay within
  the limit or exceed the offered amount of credit for the preapproval.

   For the preapproval process,
  no hard credit checks are processed without the customer’s approval.
  Furthermore, the customer’s credit score would have not been impacted due to
  the fact, there was no hard credit check that was processed on our part for our
  preapproval process. A letter is sent to customers to advise them that it has
  been declined because they have gone over the preapproved amount, and that the
  customer may contact us so that they may pay the difference and or request to
  apply for a larger credit amount. At that time, we would get approval from the
  customer to do a credit check.
  We only have one phone call that came in on 02/7/2023 to
  cancel the order and our customer service representative did action the
  customer’s asked to cancel the order.

  Warm
  regards,
  Michaela

• Initial Complaint

  Date:07/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023 I placed an order with Brecks for ****** ** *** lilies was notified they would be shipped the end of May, 2023. I planted them when received but not one has ever come up. This may be a trivial complaint for $ 40.00 order but when I tried a “ chat “ with a representative they kept saying they needed more information no matter what I entered. I guess that works for some disgruntled folks but not for me. I work hard for my money. Breck’s is a reputable company and it shouldn’t be so hard to ask for help with a product.

  Business Response

  Date: 07/17/2023

  Hello,

  The customer was advised
  by email that we have provided a full refund for the items in question. 

  Kind regards,
  Michaela. W

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on may 8, 2023 an order was placed for one yellow and one white angel trumpet. on June 5, 2023 a box was left on my front porch. when I opened it the two plants were wrapped individually in cardboard that was crushed. both live plants were dried up and dead. the leaves that were once on those plants fell off and were brown. the dirt that should have been surrounding the roots was also dried up and like powder on the bottom of the box. the roots were dead and there was no gauze type wrapping that should have been around the roots and wet to keep the plants alive. the inside of the box was a complete mess and looked like someone just threw some dirt and mulch particles in it. i have never seen such incompetent packing or shipping. live plants are always shipped with their roots submerged either in water or wrapped with wet gauze of some kind. this was just thrown in the box and shipped. these two plants were ordered as a surprise gift. after waiting 7 weeks it is just unacceptable the way the package was delivered and how the live plants were shipped. very incompetent on the companies part and those who do the packing. I stated I wanted a replacement but if it is going to take another 7 weeks to get it then it will be to late to plant it and i will expect a full refund. very disappointed and very disgusted

  Business Response

  Date: 06/07/2023

  Hello,

  The customer was advised by email that we have
  provided a full refund for the items in question as they are not available to
  be re-shipped. Also

  provided the customer with an in-house credit that they may
  use towards their next order and advised that this credit will not expire.

  Kind regards,
  Michaela. W

  Customer Answer

  Date: 06/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *****
  

• Initial Complaint

  Date:05/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Double Flag Tulips last year and they came up this spring with Tulip Fire.
  My Easy Number was **********.
  My Offer Code was ********* 
  
  I paid $24.99 for the tulips.

  Business Response

  Date: 05/09/2023

  Advise the customer via email that they have received open
  house credit for the item in question that they will be able to use towards
  their next purchase. Also, advised credit will not expire and will remain on their
  account till the are ready to use.
  Warm regards
  Michaela. W

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** ********
  

• Initial Complaint

  Date:05/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for plants and bare roots on 4/4/2023. On 4/13/2023 I got a notification that my order had shipped with *****, though clicking on the tracking information still to this day only shows that a label has been created; no package has ever been received by ***** for them to carry. On 4/28/2023, I got a notification that my order had are in the United States. It’s May 2. I don’t have an order that supposedly shipped April 13 and yet didn’t arrive in the states until April 28. I reached out to Brecks about my order not moving at all and haven’t heard anything back. I’d like my plants, please.

  Business Response

  Date: 05/10/2023

  Advise the customer via email that we have that it has been
  delivered as of May 5, 2023. Provided the customer with an in-house credit that
  they may use towards their next order and advised that this credit will not expire.

• Initial Complaint

  Date:04/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new resident to a house that was receiving solicitations/mailings from this company. I called to ask them to stop, and they refused to do so without obtaining my personal information, which I refused to supply. I provided them with the verifying information that identified the address and former customer, but they still insisted upon obtaining MY information in order to cancel the mailings. They don't need to know who I am to discontinue mailings, they want to sell my information to someone else or use it themselves probably. I want them to STOP ALL MAILINGS to my address effective immediately. They have NO ***** to obtain my name, as it does absolutely nothing for them other than allow them to solicit me.

  Business Response

  Date: 04/06/2023

  All correspondences to address ** ***** ****** ******** ** ***** have been stopped.

  Thank you,

   

  Tavaris G.

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and, assuming no more mailings or correspondence show up (the most recent one was the day of my complaint, so there shouldn't be any "en route" or "in the works"), find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **********
  

  Customer Answer

  Date: 05/18/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  In April, I filed a complaint against this company for harassing contact they refused to discontinue. They agreed in my formal complaint to stop sending anything. However, I have now gotten FOUR MORE mailings from them. 2 last week, 2 this week. The prior person no longer lives here, and I have formally requested they discontinue mailings multiple times, including with the prior complaint. Prio complaint #******** I want a written apology from the company for violating their agreement, and applicable fines levied against the company. I also want them to discontinue contact, under threat of me filing harassment charges against them if they continue.

  No further contact by the business, 

  No further contact by the business, written apology from the company for violating their agreement

  
  
  
  Regards,
  
  
  
  ****** **********
  
  

  Business Response

  Date: 05/18/2023

  Sent 5/17/2023 1:14:25 PM

  
  Hello,
  
  We apologize to the customer by email in concerns to the wanted mail being sent to them.
  
  Warm regards,
  Michaela. W

  Customer Answer

  Date: 05/18/2023

  Sent 5/18/2023 7:30:14 AM
  

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  Regards,
  
  ****** **********
  
  1- They have already agreed to discontinue UNwanted solicitations and have reneged on their agreement within days of making it
  
  2- I do not believe the company will honor their word after they already broken it
  
  3- I have continued to receive mailings from the company as recently as yesterday, showing a continued lack of compliance
  
  4- I want to see proof of a fine or other remedial actions taken against the company for their blatant disregard of the BBB's jurisdiction and their disrespect of my *****s as a consumer and US citizen.
  
  
  Regards,
  
  
  
  ****** **********
  
  

  Business Response

  Date: 05/18/2023

  Hello,

  
  This has been resolved. All correspondence to the address ** ***** ******* ******** ** ***** has been stopped.

  
  Warm regards
  Michaela. W

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  This company is continuously harassing me after repeatedly asking them to stop contacting me or sending mailings to my address. I have now filed THREE (3) complaints with the BBB to get them to stop, and they have continued to send me solicitations. This is within ONE WEEK of them issuing me a blatantly false apology for continuing to harass me and refusing to discontinue contact with me or my address. This company is pushing me to the point of wanting to obtain a lawyer and pursue full harassment charges against them for continuing to ignore the BBB and the agreements they enter into. This company is dishonorable, disingenuous, and beyond disrespectful.

  
  
  Desired Resolution:  No further contact by the business

  
  Regards,
  
  
  
  ****** **********
  
  

  Business Response

  Date: 05/30/2023

  Date Sent: 5/26/2023 9:02:04 AM
  Hello,
  
  
  Please be advised that the customer’s address has been removed from receiving solicitations from our company as we communicated before. It will remain this way until a person for this address makes a request to set up an account to receive correspondence or orders from our company.
  
  Warm regards
  Michaela. W

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Simply repeating that they have done something they obviously have not is not an acceptable answer. There is currently yet ANOTHER mailing sitting in my mailbox that arrived new yesterday. This company is clearly ignoring the mandate set forth by the BBB, is ignoring my ***** to not be solicited, and is continuing to send mailings to my address in utter disregard of my *****s.
  
  I want a guarantee, in writing, that neither I, nor my address, will receive anymore mailings from the company under penalty of a fine or a lawsuit (the letter needs to acknowledge their guilt and fault in the event of my house getting any more solicitations from them). It is obvious this company needs to be penalized in order for them to comply with federal laws and regulations, otherwise they simply do what they want.
  
  Continued solicitations from the company also go to show how toothless the BBB apparently is, and how a company can simply ignore you if they want to, with absolutely no repercussion, leaving consumers with absolutely no ability to defend ourselves or our *****s.

  
  
  
  Regards,
  
  
  
  ****** **********
  
  

  Business Response

  Date: 05/31/2023

  In concerns to complaint ID: ******** for ****** **********. This has been resolved and we have removed the address in question from receiving any solicitation from us. But please keep in mind if these items were printed before the request was made, they would’ve been sent out. But as it stands as of May 30, 2023, he will not be receiving any solicitations from us going forward. Also, we have already sent him an email apologizing for receiving unwanted solicitations.
  
   
  
  If he does receive any correspondence, go forward if you can request him to send in the account number and Catalog ID on the back of the catalog so that we can verify if the customer is receiving correspondence from us. But the complaint ID: ******** for ****** ********** is closed on our part, as there is nothing more we can do until the customer provides verification of the account number and Catalog ID on the catalog.
  
   
  
  Thank you in advance,
  
  Michaela W*****

  Customer Answer

  Date: 06/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** **********

   

  Prior to my ever making a complaint with the BBB, I did exactly what the company is requesting. I contacted them directly, and gave them all the information from the prior customer that no longer lives at this address. They refused to discontinue mailings during that phone call (which, according to them, was recorded) even after I did so. They are providing excuses to cover their actions.

  Yes, I did receive an apology email, my comment after was that the email is insincere; I do NOT want another email.

  As of this time, my understanding of the company's latest reply is that they are promising I will not receive any other mailings at this address as of today. Given that I already provided them with the information they want "in case any other mailings arrive" after today, there is no need for me to send it to them again (they can check their call logs if they're truly recorded). I expect that I will not receive any other mailings from this company, otherwise I will file yet another complaint while seeking any other remedial actions I would be entitled to under the law.

  BBB may close this complaint as of now, with the understanding I will refile/reopen/file anew if the harassment from the company continues.

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  This is my 5th or 6th time complaining about this SAME company that seems to refuse to abide by agreements, the BBB's instructions, or anything else. I am STILL being harassed by this company, with them STILL sending me mailings. I don't know what has to be done to make this STOP. Do I need to sue them for duress and harassment? Aren't they breaking "no-contact" laws of some sort or consumer protection laws? WHY IS NOTHING HAPPENING?? All I want is to be left alone, and not be bothered with hundreds of mailings from a company I've never shopped with or so much as browsed their website.
  
  Desired Resolution / Outcome
  
  No further contact by the business
  
  Desired Outcome:
  No further contact by the business; SOME SORT OF FINE OR LEGAL PENALTY; NO, (NOT ONE) further mailings of ANY sort from this company, their sister companies, or anything affiliated with them.

  
  
  
  Regards,
  
  
  
  ****** **********
  
  

  Business Response

  Date: 06/29/2023

  Date Sent: 6/26/2023 10:37:38 AM
  Hello,
  
  Please note that we have not mailed/emailed or called *** ****** ********** since our last correspondence on May 17, 2023, by email. If *** ********** is still receiving alleged correspondence, please have the customer forward the information on the back of the catalog or mailer to confirm their claim by attaching a file of a photo of the back of the catalog or mailer.
  
  That would be the offer code on the back of the catalog/mailer as well as the customer number or easy number and the address to verify.
  
  Kind regards,
  Michaela

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Date Sent: 6/27/2023 7:11:02 AM
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. 
  
  The company is using the same lie to defend themselves yet again. I provided the requested information before my first complaint, and it has made no apparent difference.
  
  The company is being disingenuous and deceitful, as well as willfully negligent, harassing, and disrespectful.
  
  IF the BBB requests me to provide the mailing info AGAIN to the business, I will do so at the BBB's request. Otherwise, the business is simply playing games to give the illusion of compliance.
  
  
  
  Regards,
  
  ****** **********

  
  
  
  Regards,
  
  
  
  ****** **********
  
  

  Customer Answer

  Date: 07/03/2023

  
  I can also provide you with ANOTHER mailer that just arrived today. I get harassed by them at least once a week (hence my growing frustration/disgust with the company).
  
  Front and back of the envelope that arrived 3 days ago, and the magazine that arrived today.
  

  (4 attachments)

  Business Response

  Date: 07/06/2023

  Hello,
  
  Please be advised we have had this investigated from the
  information that ****** ********** provided. We were able to find and isolate the
  issue. At this time there should not be any further mail communications printed
  for *** ********** address. If anything has been printed and already sent off
  to be mailed, we would not be able to stop those mailouts. If *** ********** does
  receive anything further mail communications within the next few weeks to
  please disregard them and accept our apologies in advance. But nothing going
  forward there will not be anything printed for this address.
  
  Kind regards,
  Michaela

  Customer Answer

  Date: 07/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am willing to provide 3 weeks of ignoring mailings. That means that as of July 28th of 2023, I should not be getting ANYTHING from the company anymore. I am holding them to that. If even a single mailing shows up even an hour after July 28th, I am filing another complaint.

  My trust and faith in this company does not exist at this point, and I frankly don't believe a word they say.

  
  
  
  Regards,
  
  
  
  ****** **********
  
  

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  
  I am writing to inform you that after waiting 4 weeks (an extra week beyond the 3 promised) that I have received yet ANOTHER mailer from the company.
  
  There needs to be harassment charges filed at this point.
  
  
  Regards,
  
  
  
  ****** **********
  
  

  Business Response

  Date: 08/02/2023

  Hello,
  
  We
  did advise that it would take a few weeks we didn’t give a precise timeline.
  Due to the fact, if there are items that have already been printed before July
  6, 2023, unfortunately, those would have still been mailed out. As of July 6,
  202,3 there would be no new printed catalogs for this address in question. If *** ********** does receive anything further mail
  communications within the next few weeks to please disregard them and accept
  our apologies in advance.  
  
  Kind regards,
  Michaela

  Customer Answer

  Date: 08/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  The company is continuously claiming that time is a factor. Time has passed beyond a reasonable range multiple times. This company lies and disregards facts. I have gotten ANOTHER mailing after the last one as well. Now touching upon 5 weeks past their suggested timeline of "a few weeks". Playing semantic games and pleading ignorance are unacceptable responses after MONTHS of this going on. It is clear this company has no desire to comply with regulatory standards and common human decency.

  At this point, I believe there is no other recourse but to look into filing harassment charges against Brecks and all their subsidiaries. I believe a class-action lawsuit may be warranted as well, given the company's broad reach and the number of consumers that must be dealing with the same issues.

  All I have asked for from the beginning, was to be left alone and allowed my right to a peaceful life. Instead, I find myself getting more and more agitated and instigated, to the point where my PTSD is ramping up and my anger escalating. The emotional distress this is causing me, such a stupid, simple thing that shouldn't even be an issue, is creating an undue amount of stress in my life.
  
  
  Regards,
  
  
  
  ****** **********
  
  

  Customer Answer

  Date: 08/13/2023

  I already sent a copy of the mailing to the BBB with my complaint renewal.

  STOP PLAYING GAMES AND DELAYING.

  My next step is to seek class-action status in a lawsuit. This is insanity and nothing but obfuscation and delay tactics by the company.

• Initial Complaint

  Date:03/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED 3 SETS OF FLOWERS ON 1/12/2023. I HAVE MADE ONE PAYMENT OF $20 TOWARD THIS ORDER. BY CHECK # **** ON 2/10/2023. THIS CHECK HAS BEEN CASHED.
  ACCT # ********
  ORDER # *********00
  
  I HAVE NOT RECEIVED ANY SUBSEQUENT BILLS OR ANY UPDATES ON MY ORDER. E-MAILS TO THIS COMPANY REMAIN IGNORED.
  
  I WANT MY $20 PAYMENT REFUNDED AND THIS ORDER CANCELLED.

  Business Response

  Date: 03/24/2023

  Thank you for your order placed on 1.12.23. I do apologize for the misunderstanding. we ship according to your zone, which is based on your zip code. The release date for the items ordered was 3.6.23, which should have been included in the shipping confirmation sent to email address on file *******************. The items ordered ship directly from The Netherlands via cargo ship and are currently in-route. The expected arrival date of the container is 4.4.23, the Pigsqueak, Amazone Jerusalem Sage, and the Meadowsweet should arrive to your residence shortly after 4.4.23. Order number *********** is currently in a state that will not allow a refund to be processed, once the items arrive and the order invoices a refund in the paid amount of $20.00 will be issued. In addition you will not be charged for the remaining portion of the order $56.24, although the entire order will be delivered. 

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *******

   

  I don't want an updated bill. I want to  return the plants for a refund. They're dead. I can't get any response from customer service. 

  Business Response

  Date: 04/24/2023

  Hello, A refund in the amount of $20.00 has been issued for the amount paid for order number 30120245900. A refund check should be issued in 10-14 business days, the reference number for this refund is *********. My apologies for this misunderstanding of the request to send an invoice. Please let us know if we may offer additional assistance. Thank you!

   

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reading other consumer complaints coupled with my own experiences with Breck's reveals there is truly a problem with Breck's ordering and shipping practices. Of the three orders I placed this fall, none have met my expectations. Breck's claims to have inventory they will accept payment for only to not be able to mail it to customers in the end. The real problem is realized by keeping a watch on the items that were cancelled in my first two orders. For the 3rd and final order placed 11/19/22, I've been monitoring the status on the final two bulbs. he status changes daily from "backordered" to "batched for shipping" to dates for "ready for shipment" with the dates changing daily to tomorrow (tomorrow never comes). Catching this pattern with the other two orders, I called Breck's 12/12/22 to see when the last two bulbs would ship of my 3rd and final order. The shipping department informed the associate I spoke to that they "will not be shipping the bulbs" but did confirm they are in the warehouse - so they have the inventory they advertised which I purchased already but will not be getting the items?? The dates for shipping are within the dates they promise on their website as being fall shipping dates if I placed the order on time which I did. The associate entered a claim on my behalf and escalated to his manager Mona which I still haven't heard from. This morning, the shipping dates moved to tomorrow, of course. By the company's own decree, they will not be shipping the last of my order even though they have the inventory to do so. The other two orders had canceled items AFTER the items had a status of "ready for shipment" and I didn't receive a notice from the company about the cancelled items. I had to call and investigate (last week), and they could not explain why they cancelled some of the items nor could they explain why I wasn't notified. They simply apologized and confirmed they refunded me. Refunding my ****** is done with an eCheck which means the funds are held for over a week. If I wanted to play a game of paying for items to never receive and getting my money back much later, then I guess I would be satisfied. But I ordered the plants hoping to actually receive them.

  Business Response

  Date: 02/10/2023

  Thank you for reaching out to Breck's. After investigating this order, we here at Breck's are terribly sorry that on the customers order item ***** ********* Daffodil unfortunately was Out of Stock, we have refunded the total amount for the item, however the remaining three items were delivered on 12.22.23

  If the items were not in great condition we would be happy to handle this for the customer, if she would reach out and notify us.

   

  The delivery tracking with proof of delivery is  ********************** via *** **

   

  We have taken the liberty to email the proof of delivery to the customer.

   

  Thank you,

   

   

   

• Initial Complaint

  Date:11/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $300 worth of plant material in the spring of 2022. I received an email that Breck's was having trouble with shipments from Holland. When I received the plants the plastic packages were dry. I called Breck's where I was told to plant the items anyway to see if they would grow. I also order other plant material later in the spring. This new material also arrived dry, nothing lived from the second order. Breck's told me they would not replace any of the plants. I refused to pay for the second patch of plant material. I have called and written 5 times to explain that I would not pay for the second shipment of product totaling $60. Breck's has continue to send bills for $60. Breck's has now notified my delinquent payment to the credit bureau.

  Business Response

  Date: 11/20/2022

  Thank you for your correspondence, I'm sorry your plants have arrived in less than perfect condition. I have issued a credit so your account will have a zero balance along with getting a credit for items paid for. Please allow 3 - 4 weeks for processing. You may receive another bill before the account is corrected, please disregard if that happens. If you have any questions, please contact Brecks Credit in Wisconsin, the number should be on the statements received.

  Sincerely,

  Kim J
  Brecks Bulbs

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *******
  

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last May I received in an undated envelope a bill for $413.42 for bulbs and bare-root plants I ordered from Breck’s. The bill was not itemized. On May 12 I requested by phone an itemized bill; a Breck’s representative created a case, told me she requested the bill.
  
  The itemized bill had yet to arrive when I began receiving more bills in the mail, with late fees. I called Breck’s again regarding the status of the itemized bill – I get one when I buy a newspaper and a pack of gum at the drug store, why can’t I get one when I spend more than $400 on plants? – and another representative told me she didn’t know when it would arrive. I asked politely for the removal of the late fees, and was told, “We’ll see.”
  
  Eventually a sort of itemized bill arrived – not just for the plants I ordered, but seemingly for all the plants ever sent to my address since Breck’s began keeping electronic records. (Accounts for me and my elderly mother, for whom I’m caregiver, share the address. Breck’s has declined to merge our accounts – even though my mother, a Breck’s customer for decades, can no longer manage her account.)
  
  I paid the original bill in full. I did not pay the late fees.
  
  Since then, letters continue to arrive weekly by mail requesting payment, with interest, of the improperly assessed fees. And, this week, a collection agency began to call my mother’s land line. (I ordered and paid for the plants, yet Breck’s improperly linked the transaction to my mother’s account.)
  
  I’ve already spent more than an hour and a half of my life on the phone with Breck’s, and at least as much time typing this note and gathering, uploading, supporting documents. I will not be compelled to make another phone call to another Breck’s “Customer Care Agent” (a freelancer working from home, I was told) who isn’t empowered to make decisions.
  
  I kindly request the assistance of the Better Business Bureau in resolving this matter around the last purchase we will ever make from Breck’s.
  
  Thank you!

  Business Response

  Date: 09/21/2022

  Mr. ***********,

  Thank you for your correspondence, I apologize for the issues you experienced receiving itemized statements. The accounts for you and your mother cannot be merged or combined because the customer names are not the same. Your account is paid in full, your mothers had the late fees from Breck's credit. I have requested those fees be removed today so that the balance on her account will be zero as well.

  Sincerely,

  Kim J
  Breck's

  Customer Answer

  Date: 09/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is unsatisfactory in addressing the scope of the issues raised
  in the complaint, yet sufficient in addressing the core issue – the removal of unjustified
  late fees.  
  
  
  
  Regards,
  
  
  
  ***** ***********