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Breck's
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Breck's's headquarters and its corporate-owned locations. To view all corporate locations, see

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Breck's has 2 locations, listed below.

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    • Breck's

      PO Box 65 Guilford, IN 47022-0065

      BBB accredited business seal

    • Breck's

      230 Mary Ave Lawrenceburg, IN 47025

      BBB accredited business seal

    Customer Complaints Summary

    • 32 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/16/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I ordered the bulbs and paid for them, the delivery estimate was late September. Now they tell me they do not have the bulbs and are waiting for them so they can be shipped. The new estimate delivery to me early November. We typically get snow early here in Minnesota, if they arrive after it snows they are useless to me. If your delivery slipped out this far we customers in the northern states NEEDED to be notified. Even with global warning, it snows up here!

      I do not want to get bulbs in the snow. I want to cancel this order and get a full refund. Frozen bulbs do me no good whatsoever. We should have been notified of the month plus delay.

      Please refund me the $116 I paid you many months ago.

      Business Response

      Date: 09/19/2022

      Mr. ******

      Thank you for your correspondence. Your Brecks orders shipped from Holland on 09/12/2022 (except for the Pride Tulip Collection which was cancelled today). Once the order arrives in port and clears customs, you should be able to track it. You should have your order by the end of September. The tracking number will be ***********************

      Sincerely,

      Kim J
      Brecks 

       

      Business Response

      Date: 10/04/2022

      Mr. ******

      The $38.82 should be refunding back to you within the next 3 -5 business days as well.

      Sincerely,

      Kim J
      Brecks

      Customer Answer

      Date: 10/06/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *****

    Breck's is BBB Accredited.

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