Complaints

This profile includes complaints for Apria's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Apria has 247 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Apria

  7353 Company Dr Indianapolis, IN 46237-9274

• 

  Apria

  1160 S Creasy Ln La Fayette, IN 47905-4959

• 

  Apria

  1714 N 5th St Terre Haute, IN 47804-4011

• 

  Apria

  100 Dowd Rd Bangor, ME 04401

• 

  Apria

  37 Commerce Ave Ste 2 South Burlington, VT 05403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business practices of this company is very close to (if not already) fraudulent practices. The bill you for the supplies that they sent without your knowledge and which you have sent them back.They also charge you multiple times for the same services.

  Business Response

  Date: 06/10/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that supplies you sent back were received by our resupply team and the adjustment for those supplies was completed. The rental equipment was set up on 9.27.24, and Apria received 3 payments towards the rental contract, and it did not meet the purchase price prior to your new insurance becoming effective on 1.1.25.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using a cpap machine and supplies via Apria since July/August 2023. They informed me in 2024 that my insurance denied a claim from 2023 for $349. It was of no fault of mine. It was a paperwork error and by the time I was made aware of the issue and tried to appeal with ****, the time to appeal was up. Apria sent the $349 to collections which has hurt my credit. They refuse to order me new supplies until this amount is paid. I am using supplies that are almost a year old. They are certain to develop mold and contain bacteria.

  Business Response

  Date: 06/10/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that the claims dated 7/14/2023 and 8/14/2023, were denied due to needing Medical records. The medical records that ********************** was in possession of were sent to the insurance, however the claims continued to be denied, and you were billed for those denials. As this is past timely for you to appeal with your insurance, as a courtesy, we have requested the recall of the balances ($349.86) from the collection agency. Please allow up to 30 business days for the Agency to update their records. Your Apria account will be updated to reflect the recall in 3-5 business days. Your account will then reflect a $0 balance.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* ********

• Initial Complaint

  Date:05/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a ********************* Advantage customer and was prescribed a CPAP machine which was fulfilled by Apria Healthcare. I never used it and attempted to return it to their Portland ****** office. The clerk told me I only had "one more month" due and I should keep it. So, I did. In January, I switched ****************** providers to United Healthcare. But the bills never stopped. So I called Apria's billing department and they said I had many more months due, that I had to keep the device for 10 months. The representative went on to say that when my insurance provider changed, Apria 'reset' the contract, imposing a new contract that erased the months of payments made while under ****** coverage.

  Business Response

  Date: 06/05/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that your previous insurance rented the equipment for 13 months and Apria received 9 payments for the rental. The purchase price was not met by the time your insurance termed, and a new insurance started on 1.1.25. Apria has received 4 payments from your new insurance, we have converted the rental equipment to purchase and requested the May claim be voided. As of today June 5, 2025, the equipment belongs to you. The balance on the account of ***** is for dates of service 3.29.25 & 4.29.25 which is your coinsurance and is valid.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child was given an CPAP machine in January I am making payments for what insurance didnt cover. They added an additional charge of ****** to my statement - After 30 minutes on the phone with them - They said we sent you additional supplies and billed your insurance. this is your responsibility. 1. never signed up for supply shipments 2. never ordered more supplies 3. never received items - "Left on my porch" they say on May 1st

  Business Response

  Date: 06/03/2025

  Please provide child's- child is the patient we need to locate in our system to investigate.  

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024 Received an email from APRIA. New cpap available. Talked with *** on 3 occasions. He said that I was eligible for a new cpap.I Made an appointment for testing. Talked with ** to approve Asked "***" Not to send more any more supplies . Received supplies and was billed. I received no machine or further contacts. Tried calling APRIA. while in *******. Wrong address Zip still in their records. Calls disconnected because of wrong zip. While I was out of state I tried contacting them again. 10/22/2024 10/23/2024 10/30/2024 05/03/2025 05/09/2025 05/13/2025 05/16/2025 05/17/2025 Back in ******** now. Box of supplies sitting outside in the weather. Finally talked with a live person , while I was in *******, by entering a previous zip. She said the supplies were already shipped . Said to take supplies to *** for return. I reiterated I was out of state. and would not return till end of May. She also said zip code was corrected. She said I would not be billed. Received an email asking me to return supplies. They were sent to ******** and sat outdoors until I returned. It's a 60 mile round trip to take them to *** in ********. I'm too sick to drive right now. Now I have bill. 9 calls this month to Apria. I ask to speak with a manager or. asked to speak with the escalation department. Two people lied and said they didn't have one. When someone does transfer call there is no answer, then the call times out. Several people with whom I was speaking said they would transfer then hung up. The last person, *****, (today) said she was tranfering to ***************** The call was on hold several minutes then *** asks for a phone number for a return call. Gave the number and the call just went on repeat then disconnected. What can I do to:File complaints against APRIA Stop shipment of supplies until I have a new functioning **** Contact an actual supplier for the **** Receive refund for the last two shipments.

  Business Response

  Date: 06/06/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that our resupply team has contacted you to discuss your concerns. We have scheduled a pickup with our warehouse for the supply order dated 10/21 and an email with instructions for this return has been sent to the email address we have on file.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria supplied oxygen (breathing) equipment to my wife in January of this year, including a tank, a plug in concentrator and a portable concentrator. My wife died on February 1st. A few days after I notified Apria of her death, one of their employees came to pick up the equipment. However, he wasn't told to pick up the portable concentrator. I asked him to take it with him anyway to turn it in with the other 2 items and he did.Sometime later Apria contacted me saying they needed to pick up the portable unit, and I informed them I had sent it back with the other equipment. When the unit was originally delivered to us their employee wrote down the serial number for their records, so I suggested they check to see if that unit had been reassigned to some other patient. Thinking that all they had to do was look for that serial number's current location.Some time went by and then the same man who had delivered it originally came to my house again, to see about it. He remembered picking it up with the other equipment. I suggested to him that the company check their inventory again for the location of the unit with that serial number and he ********** I've received a bill (copy uploaded) for $5,191.47 wanting me to pay for the portable concentrator.Apparently they have a communication problem between their various offices, problems keeping track of their inventory, etc.I am not responsible for equipment that was returned to them - equipment they lost or misplaced and don't want to pay for their mistake or lack of oversight.

  Business Response

  Date: 05/28/2025

  This concern is regarding the reporter's wife.  Can you ask him to provide her name and Apria ID if possible.  We need to search for her in our system, as she was the patient.  Unfortunately, she has passed away.  Thank you

  Customer Answer

  Date: 05/28/2025

  MY WIFE'S NAME WAS ***** *** WHITE  i DON'T KNOW THE APRIA ID NUMBER.

  Surely Apria has a record of her as a patient who was located in ************, ************  The oxygen equipment was used by her in January of this year.

  Her cell # was ************.  Birth date **********

  I simply want Apria to take responsibility for losing track of the portable concentrator that I returned to them and not bill me for equipment that they lost.

  I also want notification from them stating that the issue has been resolved and that I'm not liable for said equipment.

   

  Business Response

  Date: 06/09/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that all equipment was picked up from the patient. We have recalled the balance from collections. Please note that it will take up to 30 days for the collection agency to remove the balance and they will notify the credit bureau to update the credit report if reported. We apologize for this error.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  **** *****

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking Apria to close my account clear billing and stop debt collectors. 12/24 - my ** ordered cpap equipment through Apria. 1/25- received incorrect equipment (Apria ordered wrong part)February - I start to receive multiple voicemails from Apria compliance ***** Informing me that I am not using my cpap per Apria agreement . When I ask what agreement?? I never signed any agreement/contract with Apria. I was informed that I need to pay my balance and late charges for January February cpap rental fees. Had a sleep test , my ** ordered cpap equipment through Apria. My insurance paid Apria 12/24 initial equipment. Then 1/25 and 2/25 for rental equipment. Never received Apria promised my account closed and all charges removed once 1- Returned equipment 2-Apria attempted to send equipment monthly after account closed. 3- receiving daily calls from Apria collection. Leave message but if I pick up the phone they hang up Continue to Call my local Irvine *** frequently hoping they can help This needs to end Close account stop texts billing collection calls.

  Business Response

  Date: 05/30/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that all open invoices are for dates of service prior to the return of the rental equipment, Apria bills based on possession and not usage. As a courtesy the General Manager from your local office has agreed to adjust off the open balance which will leave your account with a zero balance.
  The agreement we believe the customer service representative is speaking of is the insurance requires the rental equipment to be used 70% of the time so that they will give authorization for the continued rental and pay the claims from the provider. We do not see where Apria continued to send supplies/equipment, the rental equipment was returned on 3.7.25 and the last supplies were sent on 2.4.25 and those supplies were shipped at no charge under manufacturer warranty as you initially received the wrong mask kit.
  Please allow 30 days for the adjustment to be processed and cleared, please disregard any statements you may receive during that time, we have placed a permanent call removal on your account as well a do not use attribute on your account.
  At **********************, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 05/31/2025

  Apria bills on possession not usage
  Apria billed my insurance for the possession of wrong equipment. 
  Apria failed to to provide me the client the correct equipment. 
  
  2/4/25 - was the last shipment of equipment for free per Apria. 
  so apria billed my insurance for January 2025 for rental fee of incorrect equipment.  
  I requested a return of equipment apria to pick up. Finally after 4 failed pickup Apria finally picked up  equipment 3/7/25. 
   I have blocked multiple attempts Apria  ship me equipment in a closed account. Called local  branch in ****** to take me off call/text list . Each time I called my local branch in ****** they would promise no more shipping requests.
  I am receiving calls from Apria collection. I attached the last one yesterday. I just want my account closed with 0 balance . No more collection calls too .

   

   

  Customer Answer

  Date: 06/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Apria bills on possession not usage
  Apria billed my insurance for the possession of wrong equipment. 
  Apria failed to to provide me the client the correct equipment. 
  
  2/4/25 - was the last shipment of equipment for free per Apria. 
  so apria billed my insurance for January 2025 for rental fee of incorrect equipment.  
  I requested a return of equipment apria to pick up. Finally after 4 failed pickup Apria finally picked up  equipment 3/7/25. 
   I have blocked multiple attempts Apria  ship me equipment in a closed account. Called local  branch in ****** to take me off call/text list . Each time I called my local branch in ****** they would promise no more shipping requests.
  I am receiving calls from Apria collection. I attached the last one yesterday. I just want my account closed with 0 balance . No more collection calls too .
  
  Regards,
  
  ***** *******

  
  

  Customer Answer

  Date: 06/04/2025

  I accept apria giving me a zero balance and closing account. Including taking me off collection call list. 
  my last communication I added info but I never rejected apria 

  Business Response

  Date: 06/04/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that your account has been adjusted leaving a zero balance. We reviewed the prescription received from your physician and Apria provided the equipment ordered specifically the rental equipment and supplies were sent based on the order received. No specification was made by your physician for the mask kit and when that didnt work Apria provided another one under the mask warranty at no charge even though it was after the 30-day warranty period. You called in on 2.10.25 and spoke with customer service stating you now have the correct equipment but have a cold and will start using it in about a week. Apria bills are based on possession, not usage and since the equipment was not used as required by your insurance a letter was sent to you on 3.3.25 requesting the equipment be returned or if not returned you could be charged for the equipment. Per comments we show different dates for the pickup of the equipment and Apria did not bill after 2.19.25 and equipment was returned on 3.7.25. As stated in our original response we have placed a Do Not Use and permanent call removal attribute on your account which can take up to 7-10 business days to cease all calls.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order for new **** supplies from this company end last month. There time frame is 7-10 business days which it has been they keep tell *** me the order is processing but hasn't shipped. I haven't been able sleep right without these supplies which is affecting my overall health.

  Business Response

  Date: 06/03/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general
  manager confirmed that we shipped the resupply order and per *** tracking we show the order was delivered on
  Friday 04/25. We attempted to call and was not able to connect. If this order has not been received, please call
  ************ option 2 and we can arrange a reship of the supplies. We also found that we shipped an order
  through ApriaDirect which is showing delivered on 04/27.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes
  your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and
  customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria *********** is a supplier of durable medical equipment. They have supplied me with a CPAP machine based on orders from my doctor. My doctor has determined that my CPAP machine (which I require on a nightly basis) is defective and must be repaired or replaced. My doctor has provided Apria with directions reflecting her instructions. Apria is IMPOSSIBLE to deal with - they have no person who can advise me when and how I will receive a replacement for this equipment. They have no information about a corporate office where I could register a complaint. An hour-long customer service call with a representative -- for whom English is not a native language -- resulted in ZERO useful information. Please note, that on ****, this company has 292 1-star reviews out of 320 total; they're awful.

  Business Response

  Date: 06/10/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that Our local ************* in that area, contacted Mr. ******** on 05/22/2025, they were unable to fix the issue with the unit and provided a replacement unit under warranty.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  What the business has not addressed is the HUGE number of hoops I had to jump through and the MASSIVE waste of my time that was completely unnecessary.
  
  Regards,
  
  **** ********
  

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** since Aug 2024. They routinely robo call me and do not tell me what they need on the message. When I call in to find out what they need the people I speak to are rude and unhelpful as well as uninformed (they don't know why I was called). Recently I started receiving weekly robo calls so I called an told them to stop. The person refused and when I asked for a manager to call me that did not happen. I called back and requested a manager but was argued with and hung up on my the ***resentative. I called back for a different *** who did the same. At that point I reached out to ***** in Ft Worth who I spoke to previously and requested a call back. I have left her multiple messages with the ***s in her office and have never received a call from her. I believe that Apria does not have the ability to make outbound calls unless they are illegal robo calls which I am now submitting each and every one to the *** and the do not call list since they continue despite my request to stop.

  Business Response

  Date: 05/28/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that that you did speak with ***** the General Manager at your local office and on 5.21.25 we placed a permanent call removal and no marketing/direct mail attribute on your account. We do sincerely apologize for any frustration this has caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 05/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  While the block is great and should have been put in place when I originally requested it in September, I requested a call from someone above ***** since she was part of the issue. When I spoke to her she gave me excuses about why it took her a month to return my call. It is also convenient that I finally got a response on this complaint after I spoke to her and told her about the complaint.  
  
  Regards,
  
  **** *********