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Business Profile

Health Care

Apria

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care.

Complaints

This profile includes complaints for Apria's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Apria has 247 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Apria

      7353 Company Dr Indianapolis, IN 46237-9274

    • Apria

      1160 S Creasy Ln La Fayette, IN 47905-4959

    • Apria

      1714 N 5th St Terre Haute, IN 47804-4011

    • Apria

      125 John Roberts Rd, Ste 19A South Portland, ME 04106

    • Apria

      4 Presidential Way Unit A Woburn, MA 01801

    Customer Complaints Summary

    • 943 total complaints in the last 3 years.
    • 366 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2024, I received a ResMed ASV machine from Apria Healthcare under a 13-month rent-to-own agreement through my former insurer, *****. I fulfilled all required payments by March 2025, completing the contract terms and securing ownership.After a mandatory insurance switch to Anthem in January 2025 (outside my control), Apria illegally reset the rental period and continued billing me as if a new rental contract had begun despite no new equipment being issued and no new agreement being signed. This has resulted in over $800 in improper charges.I escalated to Aprias customer service and involved my insurer; no resolution was offered. I have now filed a complaint with the ************************************Resolution Requested:Immediate formal recognition of device ownership as of March 2025.Immediate cessation of any further billing.Full refund of improper charges paid after March 2025.Written confirmation of account closure regarding this device.Failure to resolve this promptly will result in further regulatory escalation through CMS and other healthcare authorities.

      Business Response

      Date: 05/06/2025

      Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that the rental was received on 3.19.2024 and under your insurance it rented for 11 months which would have ended with the January 2025 billing, the insurance termed 12.31.24 and the new insurance started 1.1.25. Apria did bill in January to the new insurance and received payment, Apria billed in February & March, but those dates of service were adjusted, your payments were reversed, and the equipment was converted to sale on 4.25.2025 and belongs to you. Apria billed in January to meet the contracted amount owed for the equipment, unfortunately our system does not automatically convert the equipment to sale when new insurance is in effect and has not met the contracted purchase price. Once Apria spoke with you on 4.25.25 the account was reviewed and as stated above the February & March dates of service were adjusted. A refund of $620.01 was applied back to your credit card. Your account has a currently has a zero balance and an open invoice for supplies received on 4.30.25.
      At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
      Sincerely,
      Apria Healthcare LLC

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a new cpap machine 02/21/2025. I paid $71.00 they ended up taking $714.30 . I have been calling to get my money back and they have been telling me they were going to send my money back and I still have not received my money. I would like to reimbursed $714.30.

      Business Response

      Date: 05/07/2025

      Thank you for taking the time to bring your concerns to our attention. Upon reviewing your account, the general manager confirmed that a refund check for $632.40 is in process and should be received in 7-14 business days. The amount of $81.90 applied to the February supplies and the February and March equipment copays, leaving the refund amount totaling $632.40. We apologize for any delays you may have had in receiving this refund.
      At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
      Sincerely,
      Apria Healthcare LLC

      Customer Answer

      Date: 05/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ***** ******

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/21/2024 I was released from the hospital: APRIA delivered an oxygen concentrator, 3 oxygen tanks, and a cart for an oxygen tank to my home.On 03/24/2025 I contacted APRIA to schedule an equipment return as I no longer needed or wanted the equipment, and for them to retrieve their equipment. They refused to take the equipment back without a doctor notifying them. I informed them that I am allowed to make my own medical decisions! I contacted my healthcare provider regarding the issue, who then put me in contact with "*****" at APRIA (phone ************). I spoke with "*****" and she agreed to schedule a pick-up of my APRIA equipment.On 03/26/2025 a man from APRIA (the same man who initially delivered the equipment) came to my home and took possession of ALL their equipment and gave me a AMA form to sign which I did. On 04/22/2025 I received a letter from APRIA dated 04/07/2025 stating that I am in possession of their equipment and it must be returned within 7 days or else there will be several adverse consequences. ***As I stated earlier, THEIR EQUIPMENT WAS RETRIEVED BY THEIR EMPLOYEE WHO CAME TO MY HOME AND TOOK ALL OF IT BACK ON 03/26/2024***

      Business Response

      Date: 05/01/2025

      Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that the equipment was picked up on 3/26/25 and the account is clear of responsibility for the equipment.
      At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
      Sincerely,
      Apria Healthcare LLC

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is about charges for **** supplies here in ****** , **. You have to pay upfront your copay before supplies are mailed out; and I did. However, they are hounding me for additional payments. Their issue of money is with United Healthcare. I have no control over reimbursement rates. Additionally, the statement they sent me is not readable and makes no sense. I asked for a supervisor to contact me and no one has. I'm asking you BBB to mediate this.

      Business Response

      Date: 04/30/2025

      Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that our records show that the amount you were quoted on 02/07/2025 of $40.92 was never collected/charged. We processed the order requested and sent billing to your insurance company. The insurance company did cover their portion of the 02/10/2025 resupply order and the remaining portion of the payment in the amount of $34.85 is still due.
      At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
      Sincerely,
      Apria Healthcare LLC

      Customer Answer

      Date: 05/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

       

      I need to know which card i gave them over the phone to double check it wasn't charged. Im certain they can get that information since they record phone calls. Please get this information back to me ASAP and once i verify no charge was made im happy to make payment.  Thanks 

      [Provide details of why you are not satisfied with this resolution.]

      Regards,

      ******** *****


      Business Response

      Date: 05/09/2025

      Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative confirmed that we had the call pulled from your conversation on 2.7.25 and found that the representative took the new credit card information ending in 4595 and added to your account but there wasnt any conversation about making the payment but did discuss the pricing for the supplies. The billing representative can confirm that the credit card on file has not used to pay the coinsurance of $34.85 for the supplies that were shipped on 2.10.25 and the balance is still open.
      At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
      Sincerely,
      Apria Healthcare LLC

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March of 2024 I ordered **** equipment from Apria. My insurance had changed from *********************** to *******. I gave the Apria *** my current ***************** and also updated my insurance information on my online Apria account. ********************** sent me my supplies in March of 2024. In December of 2024 I ordered more supplies. During the December order I confirmed with the *** on the phone they had my current ***************** on file and no outstanding bills. In March of 2025 I received a bill for the March 2024 supplies with the bill stating *************** had been billed. This is the amount you owe. Please pay by 04/09/2025. $266.27". I contacted Apria Billing on March 21, 2025 and they stated the bill was for the March 2024 supplies. I contacted my insurance Premera to understand why I was denied coverage when I am 100% covered for my **** supplies. Permera confirmed that Apria had NOT billed Premera and there were no claims made for either of the March 2024 or December 2024 supply orders. There were several phone calls on March 21, 2025 and March 25, 2025 between Apria and Premera to try and resolve the billing issue. As of April 22, 2025 the issue is not resolved and Apria is still sending me bills in the mail. Between several calls Premera and I were told by Apria that Apria billed to a location in ****** where I do not live. I live in **** so Apria should have been billing to the local *************** Shield provider ******** out of **** which would have then sent the information to my insurance Premera in **********. I have requested itemized bills from Apria to which they say they will send and never do. Per conversations with Premera the March 2024 bill is over 365 days so a claim cannot be filed with them anymore and Apria will need to cover the cost of the March 2024 bill since Apria billed incorrectly. The December 2024 bill is still within the claim limit and can be filed. I filed a Quality of Service Compliant against Apria on April 22, 2025.

      Business Response

      Date: 04/30/2025

      Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that the open balance as well as the two open invoices for dates of service 3.22.24 & 12.11.24 have been adjusted and will leave the account with a zero balance. We have DO NOT USE on account as well to avoid any future issues. We do sincerely apologize for the error and the frustration it has caused.
      At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
      Sincerely,
      Apria Healthcare LLC

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a complete joke. In mid March 2025 they sent me an email about a package they're sending and charging me for. I already settled with the back in November of ********************************************************** I called in same day, they apologized, removed the charge right away and sent a shipping label to return once I received it. I returned the items the day after I received them, completely unopened. They confirmed they received it April 7th via an email to me . On April 15th they charged me again! I called and asked what it was for, they say someone on their team didn't "credit you for your return". They see it in the system but forgot to credit me? Now they are claiming the money they took on April 15th cannot be returned because "it's pending in their system" and I have to wait 2 weeks before they can refund my money.

      Business Response

      Date: 04/30/2025

      Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that when the payment posted to your account it was applied to the supply invoice for date of service 3.24.25. We have reversed the payment and requested a refund of $236.94 which includes the $23.70 that was paid towards your 10% coinsurance. We request $213.24 be refunded back to your credit card and $23.70 will be refunded by check, please allow 7-10 business days for this to be approved and processed. We do sincerely apologize for the error that occurred and the frustration it has caused.
      At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
      Sincerely,
      Apria Healthcare LLC

    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apria assured me (repeatedly) that there would not be any copayments and that my non-invasive ventilator was 100% covered by my insurance. Then they began charging me $186.83 per month with no explanation. **************** keeps referring me to the local (**********) office, which boots me to the National customer service center. ********************** still maintains the ventilator is 100% covered but is still charging me the $186.83.

      Business Response

      Date: 04/30/2025

      Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that we can only provide you an estimate of financial responsibility and we cannot guarantee zero responsibility and if your insurance will process with deductibles, coinsurances, or share of costs. The ultimate determination of your financial responsibility for the equipment is your insurance. We billed your insurance for 100% of the claim. Once the claims were processed by your insurance, they determined that you do have a coinsurance amount of the $186.83, which can be verified by reviewing the Explanation of Benefits from your insurance. Ultimately, it is the customers responsibility to verify with their insurance their potential financial responsibility.
      At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
      Sincerely,
      Apria Healthcare LLC

    • Initial Complaint

      Date:04/17/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am diagnosed with sleep apnea and receive my supplies from Apria which are pjs for my insurance. Im sept oct of 2024 Apria started sent me a bill 1st for supplies then for the machine with two seperate amounts that did not correspond one was ****** for supplies the other was over 1 thousand dollars. When I called them they stated I had already been sent to collections and halted all supply orders. After several phone calls and long hours on the phone between my insurance company and Apria my insurance company informed me that **** had not received these bills and had verification **** had paid for the machine. On December 20 and 23, 2024 I paid a total of ****** to Apria *********** my insurance company asked me to not make anymore payments due to their plan to file a grievance. I was told that Apria is supposed to send bills directly to them. And that was not reflected in ther records Since that time I have started to recieved supplies and when I look at my Apria account there is no records of the ****** I paid or any refund. When I called **** said they saw the amount in my account history but that it could not be refunded because it was I paid to collections. I am thoroughly frustrated and I am ata a loss of what to do. Apria has bamboozled me, sent me to collections and kept my money even after being paid by my insurance company

      Business Response

      Date: 04/23/2025

      manager confirmed that as per conversation with a representative that the balances were recalled from the outside ***************** in January, and that your payment was posted in the system to those balance in error. As discussed with the representative on 4/17/2025, a refund request for the $349.52 was initiated. The refund check request is in process and can take ***** days for processing.
      At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
      Sincerely,
      Apria Healthcare LLC

    • Initial Complaint

      Date:04/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was diagnosed with sleep apnea in November 2024 and rented a **** machine through Apria. I only used the **** machine for a week because I needed a different mask. I called and spoke with *** several times to try to get a different mask. Apria failed to deliver a different mask, but continued to bill me for a **** machine that I could not use. After waiting for 2 months for the mask delivery, I decided to return the **** machine and all supplies. I returned the **** machine and all supplies via *** in January 2025. I figured that the rental charges from Apria would cease, but instead they have continued. Apria is still billing me for renting a **** machine that has been returned to them. I have spoken with several representatives about this issue and requested escalation to a supervisory level. My request was met with a disrespectful attitude. So, I researched Apria Healthcare. I find that millions of people have complained about Aprias purposeful delayed delivery of supplies and fraudulent billing for **** machines that have been returned. The representative I spoke with on Friday, April 11, 2025 failed to resolve this issue appropriately. In fact, she continued to state that the billing claims were valid and requested immediate payment several times. I was only able to use the **** machine for one week, so Im requesting a refund for Apria claims submitted in December 2024, January 2025, February 2025, and March 2025.

      Business Response

      Date: 04/22/2025

      manager has been unable to reach you to discuss the ongoing issue. Please reach out to our office for assistance with your account or for any questions you may have regarding the issues.
      At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
      Sincerely,
      Apria Healthcare LLC

    • Initial Complaint

      Date:04/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/18/2024 I had received notification from Apria Healthcare LLC that **** supplies were being sent to home address. I called their number *************) and directed to their resupply customer service, where I told them I did not request resupply. They said I did but were unwilling to provide me evidence. I told them to remove me from the auto supply list. They said they would, which then I asked for an email verification. They refused and said "rest assured" I was removed.On 1/7/2025 I had received another notification that **** supplies were being. I immediately called their resupply department (same number above). They told me supplies were sent, but they would provide a return label. They said I was on the auto supply list still. I told them to remove me, and give me an email verification. They refused to send verification and said "rest assured" it was done. Supplies were sent back and an email verified that April received the items.On 4/11/2025 I again was sent an email notification that supplies were being sent. After calling to the resupply department they refused my request to talk to a manager. They only gave me an employee ID: JEBORA. They told me I was removed but again refused to give me verification. They said they would issue a return label of the supplies I received (haven't seen one yet). I will be contacting my Insurance since it seems that according to **** that Apria keeps looking to charge my insurance. From my perspective this could be a form of harassment of unwanted or requested services. Maybe more if the insurance company is being hit with request to pay for unwanted shipped products.

      Business Response

      Date: 04/15/2025

      Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that you were automatically enrolled in our Supplies on Schedule program based on your insurance eligibility on 06/24/24. Requests to remove you from this program were made. We escalated this to our technical teams to identify the root cause of why this was not completed. As of 04/15/25 you have been fully removed from this program and an adjustment for the order that was sent out in April has been submitted.
      At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
      Sincerely,
      Apria Healthcare LLC

      Customer Answer

      Date: 04/16/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      **** ********

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