Business Profile

Insurance Companies

Global Atlantic Financial Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Global Atlantic Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have called the ********************** 3 times to have them send me a surrender form and the first time was May 2, 2025, told me it will take 7-10 business days. I did not receive it. Next call on May ******* said take 7-10 business days. Next time June *******, said it was sent out on May *******, never received. I asked to talk to supervisor, told that she would call me back, she did but still no form has been received by me. I just keep getting the run around and keep getting told lies. I want my money out of this annuity.
Business Response
Date: 06/24/2025
Keeping Policy information secure and private is one of our
top priorities. In compliance with state and federal privacy laws, we are
required to restrict access to Policy information to the Policy Owner or
authorized individuals. Therefore, because we have not received written
authorization to release information to the Better Business Bureau, we are
responding directly to the Complainant.

We will provide a written response to the consumer on or
before 07/15/25.

Thank you.
Initial Complaint
Date:06/11/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My policy (Preneed Life Insurance #***-115-745) with Global Atlantic Financial Group/Forethought Life Insurance Company was purchased on 4/11/25. On 4/14/25, a request was made for my credit card and autopay to be removed from my account. I requested for Global Atlantic to send me monthly billing statements. I have been told to contact SCI ***************) for my billing statements. SCI states that they do not issue billing statements and advised me that Global Atlantic is responsible for providing the statements. On 5/15/25, I was ensured that my credit card info was removed from my account and that my account was no longer on auto pay. On 5/20/25, I made an online payment in the amount of $82.97, it was not deducted my account via autopay. On 6/10/25, I spoke to 2 customer service representatives who insisted that my account remains on auto pay. I was informed that they would not provide my billing statements and advised me to call SCI for help. I was disrespected by both of the representatives and hung up on. On 6/10/25, I spoke with ******, representative from *** who stated that autopay was removed. She called Global Atlantic in attempts to assist me with this issue, to no avail. I have made several calls to Global Atlantic after this recent call and they are now refusing to answer my calls. On Global Atlantic website, it outlines several ways to make monthly payments. One option states: Coupon Book/Check. It states to mail payment to: Forethought Life Insurance Company P.O Box ****** ************************* Global Atlantic does not honor what is advertised on their website. They are refusing to sent me a monthly billing statement/ Coupon Book.
Business Response
Date: 06/12/2025
Keeping Policy information secure and private is one of our
top priorities. In compliance with state and federal privacy laws, we are
required to restrict access to Policy information to the Policy Owner or
authorized individuals. Therefore, because we have not received written
authorization to release information to the Better Business Bureau, we are
responding directly to the Complainant.

Our team’s policy when handling complaints/inquiries is to
work on the items in the order they are received. We are currently reviewing
this matter and gathering appropriate information. As soon as this review process is complete,
we will again correspond directly with the Complainant. We expect this process
to be completed in approximately 7-10 business days from today. While we are
reviewing this matter, we welcome the opportunity to address any additional
questions or concerns the Complainant may have.

We will provide a written response to the consumer on or
before July 2, 2025.

Thank you.
Customer Answer
Date: 06/12/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23457367, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have made multiple calls to Global Atlantic Financial Group in attempts to resolve this issue. This response does not address my concerns. I am requesting an immediate response and resolution.

Regards,

Sabrina Richardson
Business Response
Date: 06/16/2025
Hello,

We have not yet responded to this case and our analyst is still reviewing. A response will be sent directly to the Complainant no later than 7/2/25.

Thank you!
Customer Answer
Date: 06/21/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23457367, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This response does not resolve the issue of concern. An additional payment in the amount of $82.97 was made on 6/20/25 as per my contract. To date, I have not received my billing statements/coupon book as requested.

Regards,

Sabrina Richardson
Business Response
Date: 06/24/2025
Hello,

As previously stated, this case is still being reviewed on our end. Our analyst has made phone attempts to reach out to the Complainant to talk to her about this; however, there has been no answer. We will send a written response by mail no later than 7/2/25.
Customer Answer
Date: 06/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23457367, and find that this response/resolution is satisfactory to me.

Regards,

Sabrina Richardson
Initial Complaint
Date:04/23/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did as instructed and called the Payoff number to payoff the policy. They took my information and said I had to do it by bank draft. I gave all the correct numbers. Received a confirmation number for the transaction. I called the following week and the customer service person said the payment had been reversed and applied to a credit card. She was extremely rude and said thats all she could tell me but she would not put me through to a supervisor. She was difficult to understand and just kept saying she couldnt tell me anything. I was livid and told her so. She hung up on me. She called me back telling me to calm down. I said loudly that I would calm down when she put me through to a supervisor and if she didnt I would hire a lawyer and sue her a* off. She hung up again. I called back and said hang up on me one more time and I will sue you personally. She said call the lawyer. I finally was able to talk to someone in another area and was told that I had given them the wrong number for the bank account and the payment request was denied. I never gave the wrong number. The woman who took that information repeated everything back to me three times. But these people would nit let me finish speaking and said they were now disconnecting the call and hung up. My bank never received a request for the payment. There was never an attempt to withdraw the funds from my account. Ive talked to the manager of the funeral home and they said they tried to talk to a manager at global but none responded. Im trying get all of the money I paid since July 2024 refunded. But they gave refused and only offered $500 when they owe me $2670.00. I want my money back and to cancel the policy. No one will return calls. Plus they have had my account messed up since the beginning because of their sloppy accounting. I do have a lawyer on standby. But if I use a lawyer I will sue for so much more than $2670!! This is the worst company I have ever dealt with and I know they are lying.
Business Response
Date: 04/24/2025
Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information. As soon as this review process is complete,we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.

We will provide a written response to the consumer on or before 05/14/25.

Thank you.

Customer Answer
Date: 04/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The message received from the company is a stock response and does not specifically address the complaint. Waiting for appropriate action.]

Regards,

******* ***
Customer Answer
Date: 04/25/2025

*Has the company addressed the issue of the dispute?
No. Received a stock response only.
*If not, why?
Company has not officially responded.
*Has the company met the agreement they outlined in their response? Have to wait until 5/14/25 for response.
Additional information- this company has been suggesting that I have back payments but I never missed a payment. It was on auto draft and payments were all withdrawn on time every month. Plus I submit a check for the first payment when I bought the policy.
I have also received a letter stating that I now have a paid in full policy. But Im still receiving bills.
The company never officially notified me of any problems or issues with the payoff process. If I had not called to ask when I would receive my packet I might not have known there was an issue. These people are impossible to deal with and do not communicate with their clients appropriately.
Business Response
Date: 04/25/2025
Hello,
We are still researching this case and will follow up with the consumer on or before 5/14/25.
Thank you!
Business Response
Date: 05/13/2025
Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

Correspondence addressing the above-referenced complaint was mailed directly to the Complainant. While we have closed the inquiry, we welcome the opportunity to address any additional questions or concerns the Complainant may have.
Initial Complaint
Date:03/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My inherited pension plan switched providers to Global Atlantic Group around June 2024. Around the end of 2024 I received a letter from Global Atlantic Group stating that I had made an election for 120 payments only of *****, when I actually elected for lifetime benefit of *****, with guaranteed 180 payments of ***** if I die before ************************************************ December 2024. They stated they couldnt correct the mistake unless I proved that was what I selected. I sent them the proof in January 2025, and they have still not made the correction. They also closed my ticket and opened a separate ticket that I have no visibility into. They do send me weekly emails saying theyll contact me within 5 business days, and never do, and its been like that for 3 months. The below amount of money assumes Ill live the avg life expectancy of 75 years.
Business Response
Date: 03/19/2025
Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information. As soon as this review process is complete,we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.

We will provide a written response to the consumer on or before 4/8/25.
Thank you.
Initial Complaint
Date:02/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I give permission to Global Atlantic Financial Group to discuss my case with The Better Business Bureau. I purchased a preneed cremation policy through the ************************** (owned by Global Atlantic) on December 11, 2024 for $2232. The Policy number is *********. I notified the *** on December 16th I wanted to cancel (well within the 30 day window) and submitted the cancellation form on December 17, 2024. On January 3, 2025 I was notified I had to submit a different cancellation form to Global Atlantic. I completed this form and submitted it to the email address on the form that same day and received an email acknowledgement from the company. I was told it would take up to 15 business days to receive a refund. During the subsequent four weeks, I called customer service at ********************************************* four times to follow up. I was told every time that my policy had been cancelled and the refund check was in the mail. On February 3, 2025 I emailed my contact at the **************************, **** ********, and asked him for help in obtaining my refund. I received a call from ****** ******, their Office Coordinator. She called Global Atlantic on my behalf and requested they void the check they supposedly mailed and send me a new check via overnight service. I still never received a check. ****** Global Atlantic a couple more times to find out the check was not sent via overnight service but was supposedly sent via the mail. It is now February 14, 2025 and I still have not received my refund check. I do not believe that Global Atlantic ever printed any refund checks. This seems to be their normal business practice to try to unlawfully retain customers' money. I request a check be immediately processed AND SENT VIA OVERNIGHT EXPRESS SERVICE WITH TRACKING. I have confirmed through ****** that Global Atlantic has my correct address.
Customer Answer
Date: 02/18/2025
I have finally received my refund check, and my complaint is now resolved.
Business Response
Date: 02/18/2025
Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information. As soon as this review process is complete,we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.

We will provide a written response to the consumer on or before 03/10/25. Thank you.
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying on a prepaid funeral policy for the past 10 years with Global Atlantic - Forethought Life Insurance Company. The policy was paid in full on 10/21/2024. There is a credit, owed to me, in the amount of $67.32 as noted in the attached statement. For the past 2 months, I have been trying to get the monies owed to me. I have spoken to several people in their customer service department. I was advised on each occasion, that the check will be mailed to me. It has been 2 months, and I still have not received my check.
Business Response
Date: 12/20/2024
Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information. As soon as this review process is complete,we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.

We will provide a written response to the consumer on or before January 9, 2025. Thank you.
Customer Answer
Date: 12/31/2024
The issue has been settled and a refund was issued. Thank you for your assistance in this matter.
Initial Complaint
Date:12/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Double payment was made submitted on Nov-******* for Forethought Life Insurance.Policy Number: ********* Insured Name: ******* ******** ** Confirmation Number: FTFFTF000387137 Payment Amount: $184.65 Scheduled Payment Date: Nov-******* Account Nickname: ********************* Number: ********* Account Number: *6809 Account Type: Checking Account Category: Consumer Requested refund 11/25 was informed it would take 8 days to receive refund. Its been over 8 days and **** is now stating they have to hold funds for a period of time before release. He could not provide details or why Im getting conflicting information.
Business Response
Date: 12/10/2024
Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information. As soon as this review process is complete,we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.

We will provide a written response to the consumer on or before 12/30/24.
Thank you.
Customer Answer
Date: 12/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

******* ******** Sr
Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two annuity accounts with *********************************************. I am going through a divorce and trying to withdraw money. I made a mistake of telling them when I called I needed paperwork for a divorce. I am trying to withdraw and they tell me because I am going through a divorce, I cannot withdraw. I was advised I would have to go to court and file a temporary orders to access my funds. My attorney advised that I was allowed to take money to pay household bills and attorney fees without going to court. They would not allow it. I went to court on Oct 31 and got a court order with an amount I was allowed to withdraw. Signed by a judge and my soon to be ex spouse. They are still denying saying they now need a divorce decree. I desperately need this money to survive and have told them so. I don't understand. There is a court order. They are in contempt of court.
Customer Answer
Date: 11/14/2024
That is a fully executed order from the court allowing me access to the specified amount. Divorce proceedings are moving forward. We are into an agreement and will have a divorce decree and separation agreement soon. I was told by the company I needed something from the judge. I spent $500 and hour for my **** to bring this order in front of a judge for this company to deny me access to my money once again. I am disabled and am in dire straits right now. Per Massachusetts law, I am able to take this money for attorney fees and bills. This annuity will be left to me only. It's in the agreement. We just need to sign and execute it. Meanwhile, I have above court order allowing me access to $140,000 and am being denied
Business Response
Date: 11/14/2024
Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information. As soon as this review process is complete,we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.

We will provide a written response to the consumer on or before 12/04/24. Thank you.
Customer Answer
Date: 11/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
That is a fully executed order from the court allowing me access to the specified amount. Divorce proceedings are moving forward. We are into an agreement and will have a divorce decree and separation agreement soon. I was told by the company I needed something from the judge. I spent $500 and hour for my **** to bring this order in front of a judge for this company to deny me access to my money once again. I am disabled and am in dire straits right now. Per Massachusetts law, I am able to take this money for attorney fees and bills. This annuity will be left to me only. It's in the agreement. We just need to sign and execute it. Meanwhile, I have above court order allowing me access to $140,000 and am being denied

Regards,

***** *******
Initial Complaint
Date:10/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I first started dealing with this company back in 2012. I took out two policies one for me and my husband. I contacted them April 16, 2023 for my (deceased) husband policy due to his passing. They sent a check to bury him after we submitted his death certificate. Since then I have contacted them per my policy and they are telling me they don't have record of me being a policy holder with them. I have proof of receipts of All the monies I have submitted to them. I want back All the money I have paid to them towards my policy.
Business Response
Date: 10/18/2024
Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information. As soon as this review process is complete,we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.

We will provide a written response to the consumer on or before 11/07/24. Thank you.
Initial Complaint
Date:09/22/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mother had three unknown Pre-need policies totaling $388. The original beneficiary, my Father, passed away in 2016. I Filed three beneficiary claims, sent the death certificates, and proof that the cremation was taken care of by a different insurance company. I have called the company numerous times and have been given the run around continually. On my last phone call, asking to speak to a manager, I was hung up on. This is a horible company, they offer end of life products but treat the clients like dirt. All I am asking for is that the three unused policy benefits of $388 be paid to the beneficiary
Business Response
Date: 09/23/2024
Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information. As soon as this review process is complete,we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.

We will provide a written response to the consumer on or before 10/11/24.
Thank you.
Customer Answer
Date: 09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me, so long as the business doesnt stall and more endless requests for documentation that has already been supplied.

Regards,
*** ********

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Global Atlantic Financial Group is NOT a BBB Accredited Business.