Complaints

This profile includes complaints for Global Atlantic Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Global Atlantic Financial Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Global Atlantic Financial Group

  10 W Market St Ste 2300 Indianapolis, IN 46204

• 

  Global Atlantic Financial Group

  1550 IN-46 Batesville, IN 47006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Atlantic was known as forethought insurance where you can pay so much monthly for funeral pre-arrangements. This policy was adopted on August 7, 2003. the main reason I took it out was to pick out my mother's casket and other items ahead of time, so I wouldn't need to do it when she passed away. My mom passed away in May of 2021 I had forgotten about this policy, and when my son reminded me, I tried and they wanted me to get papers showing that her funeral was paid off in full. I explained to them that I have other documents regarding the used funeral home. showing the cost, and their contact information, I texted, called, and emailed the company with no response. the funeral home is or do not have a building with staff. This young man was and I hope he continues to start up his own company. I have seen storefronts that are been used by people trying to start their mortuary . The address i found is ******************************************** ************ email *********************** Sincerely ***************************

  Business Response

  Date: 08/13/2024

  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.
  
  Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete,we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.
  
  We will provide a written response to the consumer on or before 08/30/24. Thank you.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its a funeral account that was paid off!! On July 22, 2024 I got an email stating they were gonna debit my account for $576.82.. I call Global same day I received the email, they told me they see account is paid off, they said not to worry nothing will be debit from my account.. next day (July 23, 2024) my was debit $576.82.. So I called global July 23 and completed about the debit They said it will be back in my account in 3 days , And nothing yet, I called today (July 30,2024) And global said it will be refund on August 7,2024.. am going through hardship.. this account was for my mothers Mortuary expenses that is paid off .. my mother has dementia and is Bedridden, I dont have the strength to keep dealing with them.. I just need my money as soon as possible.. Thank You So Much

  Business Response

  Date: 07/31/2024

  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.
  
  Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete,we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.
  
  We will provide a written response to the consumer on or before 08/20/24. Thank you.

• Initial Complaint

  Date:04/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-5-23, claim made for payment / distribution of funds to Beneficiary. payments issued 12-8, and *****, of 2023. checks as written could not be deposited to beneficiaries account. letter written 1-9-24 explaining the problem. No response, I called company 2 times and was told that letter is in review. 3-28-24 2nd letter written with additional request and instructions, no response. I've also had 3 letters dated 2-12, 3-11, & 4-8 asking if I have received the checks, but no other correspondence related to the letters I've sent. my 3rd phone call was 4-5, supposedly still in review. The left hand does not know what the right hand is doing at this company.

  Business Response

  Date: 04/18/2024

  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.
  
  Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete,we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.
  
  We will provide a written response to the consumer on or before May 7, 2024.

  Thank you.

  
  

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get a corrected 1099-R for the 2023 tax year. I received a 1099-R from the company the first week in March (IRS states that they must be mailed by 1/31). The form was incorrect in that it showed no withholding for federal or state taxes. I called up and was told that it would take 2-5 business days to investigate. After 5 business days I started calling daily for updates. After 3 weeks of daily promises for an update, found out that the person creating the form had entered the withholding percentages as 0.15% and. ******% instead of the correct number of 15% and 4.25%. I received an updated 1099-R, but this time, they calculated the withholding off of the wrong gross dispersal ($450 too little) so the taxes withheld were wrong again. A week later, (again after escalating daily phone calls), I received another 1099-R, but this time, it had the wrong gross dispersion (off by a factor of 10 due to a decimal place error) and was for the wrong year (2022). It also had no withholding shown on it. I found out that they closed the case file with the issuance of a new 1099- R, so Im starting over again, and will have issues filing my taxes for this year.I have called so many times and dealt with their offshore people and escalated onshore associates that I can recognize people by the sound of their voice. I have escalated multiple times to a supervisor and have been told multiple times I would get a call back by COB that day. Of the 15+ times that I have been told this, I have only received one call back stating that the tax department was still working on it.

  Business Response

  Date: 04/09/2024

  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant. 

  
  Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete, we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have. 

  
  We will provide a written response to the consumer on or before 04/26/24. Thank you.

  
  

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 90 year old father purchased "Pre-Need" contracts covering the burial services for both him and my 88 year old mother from Global Atlantic through a broker. My father did not fully understand the contracts and began paying the minimum monthly payment. When I reviewed the contracts with him, it was obvious that my father should simply pay off the contracts in full, as the monthly payment option charged an exorbitant amount of interest. I contacted the broker who advised me that my father had the option to pay off the contracts within ************************************ penalty, and that Global Atlantic should have sent my father a notice notifying him this option. (They failed to do so.) When I contacted Global Atlantic, they said that because it was now 13 months since the contract was signed each contract now required an additional $1200 in interest. I told them that this was unreasonable and that they had never sent my father notification. I requested that we negotiate a more reasonable pay off amount. They refused to do so. I asked to speak to a supervisor, they refused to forward my call to a supervisor. When I asked for the supervisors name so that I could call him or her directly, they refused to provide a name. They stated they'd have a supervisor call me back. I never received a call. It seems Global Atlantic preys on the fears and diminished memories of the elderly, knowing that they will forget to pay off the contracts within a year and then hits them with exorbitant interest and fees should they wish to pay off their contracts. I just want my parents to be able to pay off their contracts without incurring exorbitant interest and penalty charges.

  Business Response

  Date: 02/27/2024

  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

  
  Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete, we will again correspond directly with the Complainant. We expect this process to be completed in approximately 7-10 business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.
  We will provide a written response to the consumer on or before 03/18/24. Thank you.

  
  

• Initial Complaint

  Date:11/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother died. My brothers and I have been receiving monthly checks from a policy she had with this terrible company. My eldest brother has moved in with family friends. He is disabled. I am handing his finances. My brother wrote a letter per their request to change his address to mine. I have send an official **** notification that his address has changed. We have done everything that they have asked us to do. Now they are saying my own brother (the beneficiary) cannot change his address. They have stopped mailing his monthly checks. My brother is 66 years old and needs this money to help with his expenses. They are demanding he have a power of attorney. Why does he need a power of attorney to change his address?

  Business Response

  Date: 11/28/2023

  Hello,

  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

  
  Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete, we will again correspond directly with the Complainant. We expect this process to be completed in approximately **** business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.

  
  We will provide a written response to the consumer on or before 12/04/23. Thank you.

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised through an agent in US Bank I purchased a Fixed Index Annuity from Global Atlantic Financial Group back on Spe 2, *****. After consulting with my family members, I decide to cancel this contact before 30 days and requested a refund. Since Sep 29, 2023 I have been in contact with this company and they gave me run around. Finally on 10-16-2023 they promised to release the money back to the brokage account and the fund is not there.I called almost everyday since the cancellation of this policy and they gave me different story about my fund. I spoke to Supervisor ***************************** who advised me that he needs to check with finance **** in order to provide the confirmation. As of today I have not received my pension from this company.

  Business Response

  Date: 10/19/2023

  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

  
  Our teams policy when handling complaints/inquiries is to work on the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete, we will again correspond directly with the Complainant. We expect this process to be completed in approximately **** business days from today. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.
  We will provide a written response to the consumer on or before November 4, 2023. Thank you.

  Customer Answer

  Date: 10/19/2023

  Company has not responded to my demand for returning back my pension. According to this company, they have to wire the fund again. This account was closed on Sep 29,20023.

  Customer Answer

  Date: 10/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Company has not responded to my demand for returning back my pension. According to this company, they have to wire the fund again. This account was closed on Sep 29,20023.
  
  Regards,
  
  ***************************

  
  

  Business Response

  Date: 11/16/2023

  We responded directly to ****************** at his address on file on November 7, 2023.

  In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization from ****************** to release this information to the Better Business Bureau, we sent the response directly to him.
  

  Please note, in our correspondence we confirmed that Mr. ******** funds were successfully returned to the original source.
  

  Please let me know if you have any questions or if I can be of further assistance.
  

• Initial Complaint

  Date:10/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a policy at S&T bank thru this global atlantic financial group on 8/9/22, it states in my contract (uploaded image) typed in black and white, i can make a penalty free withdrawal ON or prior to your anniversary date, now i cant make my 2nd withdrawal now with out penalty, because they said i missed the date by 1 day- i withdrew on 8/9/23 for my 1st year withdrawal but they said that will go to my 2nd year- what they are doing is actually keeping my funds an extra year paying me lower interest rate on return, i SHOULD BE allowed to make my 2nd year withdrawal without a penalty, i repeat the contract says ON or before tghe anniversary date, they interpret the date as 8/8- put it this was- i was married on nov/9, we celebrate our anniversary on nov/9- NOT nov 8th, when i made the appointment for my ,they set it up for 8/9, i thought i was ok with the date, when i got there, i was told i was a day late- i thought id try this place out, but im glad i found out now because ill never invest a nickle in this place again, i feel i should be able to have a 10% withdraw now and be able to close it out next year . all they are getting is keeping a small fund for and extra year, never to see me again and getting a bad review- seems to me, they should handle their 'interpretation of these dates better

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-28-23 my wife ******* went to the *************** in Willow ******* to open an **** transferring funds from an IRA ******* from **********************, PO Box ******, ******, ******. On 9-7-23 we went to the bank and leaned that the funds were never transferred. The bank personnel were checking into the problem and sent additional information. On 9-14-23 my wife received a letter from Global that was dated 9-7-23 but was postmarked 5 days later on 9-12-23 stating they were unable to process the request due to the follow reasons: * Current date is required on the form. We are unable to accept future or stale dated paperwork. * Accepting Carrier registration does not match our records. * Authorized person sign is missing. We went to the bank and they faxed Global more information. On 9-21-23 my wife received a letter from Global that was dated 9-15-23 but was postmarked 4 days later on 9-19-23. They said they could not process the request for the following reason. *Letter of Acceptance missing. My wife called Global at ************** to find out what was missing. She was told the bank custodian failed to put the date by her signature. Each time Global Atlantic could have replied directly to the bank by fax, but instead wrote letters to my wife and held them several days before mailing. It seems they are stalling, holding on to the funds as long as possible. The bank rate is 5%, Global Atlantic is paying .5%.

  Business Response

  Date: 09/25/2023

  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

  
  Our teams policy when handling complaints/inquiries is to work the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete, we will again correspond directly with the Complainant. We expect this process to be completed by 10/11/23. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Atlantic have not responded to my request and ***********************, Client Solutions Specialist at PNC Investments, LLC. We are not getting any proper response as to getting my money out of Global Atlantic. Thanks, ********************* ************ *********************** ************************************************************************ Mail Stop: V2-********* Phone:************ Fax: ************** ******************** Four years I have been in contact with global atlantic and they need to compensate me $595.00 as penalty/late fees or follow instructions with *********************** at PNC for Internal rollover.

  Business Response

  Date: 08/04/2023

  Thank you for contacting us. A member of our team will review your complaint and contact you in 5-7 business days. At that time, they will provide you with their direct contact information. We will also provide a written response to the complainant on or before 08/23/2023. 

  Business Response

  Date: 08/04/2023

  Thank you for contacting us. A member of our team will review your complaint and contact you in 5-7 business days. At that time, they will provide you with their direct contact information. We will also provide a written response to the complainant on or before 08/23/2023. 

  Business Response

  Date: 08/04/2023

  Thank you for contacting us. A member of our team will review your complaint and contact you in 5-7 business days. At that time, they will provide you with their direct contact information. We will also provide a written response to the complainant on or before August 23, 2023.